This is one of the places that always greet their customers with a smile. Twee was so helpful with my Amazon return. I wasn't able to get my phone to pair with my printer, so Twee took care of printing up the return label for me! Also, I never have to wait long in line. They are also located in a convenient location. Same parking lot as Walmart. read more

Friendly knowledgeable staff. I stopped in yesterday to get some shredding done. Oh you know moving and FINALLY Getting rid of useless paper products accumulated in my extra room. I had several brown paper bags of old bank statements, old credit cards, checks from old bank accounts and years and years of old tax documents. It did cost a bit more than I wanted to spend byt with a AAA card they provided a 5% discount. I feel much happier without all that paper. And let me give a shout out to the nice lady that had to deal with an angry lady in the other line. She kept her cool with an upset customer. read more

This is an update to an earlier review. I have been a customer here for several years, and they continue to be as good as I could ask for in this trade. As I said before back in 2020, solid firm, does business as expected and beyond. My only negative and it is not directed at them, is the dullards that drive the wrong way in the parking lot in front of them, creating a hazard for all concerned. read more

Bad customer service, not very helpful at all had to go to a different UPS and what a difference!

Helpful and friendly staff who are always willing to provide you with good customer service. Even when they see there are people waiting, they will open another register to help you out. The last time I came there were 3 cashiers at the front and all were helping someone. The parking is not bad, it is in the Walmart plaza near the Pizza place, I think it's Roundtable. read more

Nice store. Expedient and courteous. Knowledgeable too. I only wish they had earlier hours but I rarely have to wait here. What more could you want? read more

First time going to this location. Had to return the Xfinity internet box. Was greeted right when we walked in to the shop. I was totally clueless if the box needed to be placed in a box to ship or not. The employee was really helpful. She got it squared out right away. I had a very pleasant visit. Will definitely be back in the future if I had to use their mailing service. read more

I can not say ENOUGH good things about this store -- I've gone in 25+ times in the past couple years and EACH member of their staff is KIND, COURTEOUS, and HELPFUL. It is night and day compared to the customer service of any USPS location in this area. I always come here to ship my packages (even when they cost a little more) because I trust UPS to deliver my packages in a timely manner (AND NOT LOSE THEM!! Yes, USPS -- I'm looking at YOU). Last week, I came in because I (stupidly) threw away my tracking slip after a company claimed not to receive my return package. Additionally, I was unable to find the courtesy email they graciously send with every package. I came here and a young man (who I see rather often here) spent 10+ minutes helping me track down the tracking number. I was able to send the tracking information to the company and they were able to locate my package. Thank you, UPS for going above and beyond -- you save me $$ and heartbreak every single time. read more

Just plain rude! Customer service problems here. I was dropping off an Amazon return here. The label was required to be printed at home rather than being able to use the ups drop off function. Rather than printing the required sheets out... all sheets were printed. I questioned this and this is when things started going downhill. We both knew only the necessary pages needed to be printed. It was simply the principal of the overcharging not the small cost. Other employees including a manager heard this interaction, including mention of a yelp review. There was no attempt to rectify any issues. This is my least favorite part of dealing with Amazon returns. I would go elsewhere for better service. read more

Super nice, efficient and a good respite from possibly the worst parking lot in the county!

I've been going to the UPS Store for a few years never had a problem until today n on a very important day. I needed to transfer a phone email to the store. I needed to sign the legal document n email it to my attorney n then mail my the original document with my signature n then, I needed copies for me. I had a deadline,. I unfortunately, I didn't make the deadline because the owner of the UPS Store never emailed the legal documents. The owner said, I never asked her to email the signature legal documents she became argumentative saying, I never asked her to mail the signature document to my attorney the whole purpose of going to the UPS Store was to email the legal documents to my attorney for court. I was at the store around 9:30am plenty of time. I'm disable n rode my medical scooter 1.5 miles each way n the owner said, I never asked her to email the legal documents, I guess, I rode all the way to the UPS Store to waste my time n miss my deadline. The owner is Irresponsible n Unreliable! read more

It's worth your time to drive 10 minutes to the next closest UPS store. I had nothing but problems here. Packages lost, missing items, and before I could get around to just asking them if they had seen an item the lady working there denied they had anything to do with it. One of the young men there that seemed like a manager was the only one who knew what he was doing. Save yourself the trouble and do business somewhere else. read more

I don't normally utilize their services other than dropping off a package. This time around I was...dropping off a package! The clerk was nice and the process was quick. Not too keen on their location being clear across town and in Clusterf**k Plaza (aka Walmart Shopping Center) but I can't fault them for that. Here's hoping for a closer location in the future! read more

I come to this place a lot when I need to ship items with UPS. This store is the best when it comes to customer service. They really go out of the way to help you with your package and make sure it is packed safely. I definitely recommend you bring in your own box, because they do have supplies but are a bit on the higher end. Check them out for your next UPS shipment. read more

They always nickel and dime you for everything. I somehow ended up paying $15.50 for a little box and some bubble wrap that I didn't ask for. The time before that, the lady insisted that I buy an $8 box to put my existing box in. The one on Orangeberg is much better! read more

Amazon should be paying them for helping there customer. Best customer service in any business I been to better then restaurant or retailer or car dealership. These ladies truly care Thank you 6/1/19 12:30 read more

Worst UPS store I've been to. I went into this location to get information before I brought the product down and shipped it. They told what I needed. I returned 2 days later only to find I was given wrong information by the same employee to helped me the 2 days previous. Then after telling me the correct information the employee abruptly accused me of being confused and not knowing what I was doing. I very rarely write negative reviews. But this employee not only accused me of being wrong and disrespected the customer. Overall after this entire negative situation I would not recommend this location. If you do head into this store try to come in with simple tasks and be aware they will try to get every cent. read more

Thanks to my friends at this UPS location our full time R/V'ing experience has been a breeze . The mail box and mail forwarding was simple and quick. The manager Thuy has gone beyond my expectations . I can recommend this location without reservations . read more

Let me begin my review by noting that I frequently find myself in UPS stores up and down the state of California. I typically do not use printing services as I own a computer and printer. I do however frequently send packages of very great importance from the UPS Store on McHenry Avenue. To be quite honest, I often hold shipments meant for the Sacramento/Redding/Stockton/SF and/or Santa Rosa UPS stores to have an excuse to patronize our local venue. I do this because of the customer service I receive at this specific location. Let me add that my shipping preferences have been committed to the memory of the staff. I often chat with the employees and am often asked to hold on to allow the employees to assist other customers. I have never witnessed any rude or unscrupulous behavior. I feel part of the UPS family when I visit. I am greeted by my first name and I can't remember a time I was not asked about my day or my Family. When a visit to the UPS store is in order I visit store #6043. On a side note I believe the UPS store is a franchise... thus they do not control their prices. If you want a tree to bark at call the corporation that owns the franchise. read more

We always receive great and friendly service when we come here. We have used their notary, passport photo services as well as standard shipping. They are always very knowledgeable and we never have to wait too long to receive service. Very convenient hours also for working class people. read more

Fast and friend. It was lunch hour and I was in and out in less than 10 min. Priceless on a Thursday before Christmas. Nice job UPS at this location!! Very happy read more

Honestly great service every time. But I've also been helped by only two of them there so idk about all the employees. Both of the two guys that have helped me have excellent service tho. One of the guys has helped about 3 times now when I've gone in for returning online orders and he knows exactly what he's doing! I didn't catch his name but the blond about 20-25ish maybe? He's hella nice and is VERY detail oriented! Simple and explains everything and how it works. He's always on point read more

The two employees that I always see is a little Asian lady and a young man who always greet me with smiles and a hello as I walk through the door. I come to this UPS store because it is super easy to just drop things off without having to wait in line. The place is always clean and organized. I come over here to drop off the majority of my packages related to my work. read more

I have packages delivered to the store all the time for safekeeping! I frequent often enough with pickups and drop offs, that the staff knows me by name, and they are always super friendly with a smile, attentive and have terrific customer service! read more

Great store great customer service Thuy is the best will help you figure everything out came in a mess came out victorious

These guys are very fast and great packers! You don't need to worry about a box or tape here! They are happy to do it all for you! So nice! read more

This is my first time coming here, and I was received in a really friendly way, but then this Asian or Chi wade lady helped me and did not have any patience and told one of the coworkers that's she did not have any time to be dealing with me. If I can rate this place a 0 star i would! So disappointed and still didn't get to ship anything because of her useless help. read more

Quick and professional! The workers here are very friendly and I recommend anyone to go here for your shipping/return needs.

I'm extremely unhappy with UPS printing services. $10.74 to print 6 pages black and white from a flash drive? This is ridiculous, UPS needs to reconsider their printing prices. Will not be using their services ever again. read more

Service is always awesome! The ladies there are always on top of it, and ready to help. The items I send to my cousins in Montana and Colorado are always sent within 5 days! Fast(: Will I go back? Yeah! read more

Best service! I came in recently to return my Chegg textbooks. When I went to the UPS store, it was rainy and my package wasn't even boxed up yet! However, the friendly woman at the front desk saw that I was wet from the rain and a little frazzled and allowed me to leave the textbooks with her to handle. I didn't even have to worry about packaging it up or anything! read more

The customer service here is awesome! They are very knowledgeable. In regards to other reviews stating their prices are high, I feel their prices are in line with all other UPS stores. All UPS stores charge the same prices. It's the price you pay for quality services. I have had too many mishaps with FedEx and USPS so I am willing to pay for quality. read more

The young lady behind working behind the desk was helpful in helping me ship my package! She was really helpful with the shipping rates and extremely courteous! I ship a lot of packages to the east coast, and so far this UPS store/center helped me out the best! I high recommend this UPS if you have package to ship out and you want to be treated fairly on prices and customers service! This place was the friendliest so far out of all the places I have ever shipped anything!! read more

Honestly, what can you say about a UPS store? Well I guess what I have to say is this particular store was completely empty of customers however there were 3 associates as I walked in. I'd never been in this store and needed to drop-off a package that was pre marked with postage. I obviously had no idea where I was going I was looking all-around and not one of the associates asked me if they could help me or if I was looking for something. I finally had to ask them and they made me feel like I was imposing upon their conversation. Needless to say a quick drop and run and I was out of their. The parking was very easy the store was not busy so functionality it gets an A, personality it gets a D. read more

When I found myself clueless about shipping an oversized item, I turned to this UPS store and they far exceeded my expectations. First, they walked me step by step through the process and was able to provide a quote right on the spot. They instructed me what to do specifically to not have any issues in shipping. The manager of the store followed up to ensure that my package was picked up and I felt the level of professionalism and convenience was unlike any other experience I have felt using a UPS Store. The entire staff made my experience a 5 star visit!! read more

The lady who is constantly there has been so rude with her customer service towards me one time I go on she is on the phone taking care of personal stuff and is so rude not friendly at all she is Asian I go in again anothdr time and she complains about helping ms etc it's like you have to pay for people to be nice really disappointed read more

Overall pretty good. There are some staff a lot more friendly than others at this location. Regardless, very helpful and I will continue to come here. read more

I'm always so thankful for the helpful and friendly service at this UPS store. Again, today I went in with no box or packing material and they took care of it all for me :) they have never tried to over sell me on boxes and material which I really appreciate. Thank you ladies!! read more

Came to this store to send a pre-paid package. Asked for assistance in filling out the form. The owner said they we are just a drop off and she did not know anything about the form. Baloney. She has owned this store for years and simply did not want to be bothered. I will not be back to this store for anything. A complete lack of customer service is unacceptable. read more

I am a new business owner and the staff here is awesome. They always go out of their way to help me. Twee and Ryan are definitely two of the best customer service people I have ever met. I will be a loyal customer for many years thanks to them. read more