Service was 5 star -- the young woman was very friendly, helpful and so efficient in spite of the…read moreMonday morning crowd!!

I have been there about a handful of times. My last visit was great. Service is good. Easy to…read moreprint. Customer service is good. Good value for printing. I have printed business cards, documents to send overseas, and shipped documents overseas. All transactions have been smooth and easy.

First, they are open on Sunday. That is a huge help…read more Today, I came in at 3:20 PM when they were closing at 3:30. The lady who helped me greeted me very nicely, and she helped me package the mess of items I brought in professionally and helpfully. This is the best customer service experience I have had at a UPS location that I can remember.

I'm very sorry that I have to leave this poor review but I believe it's worthy of communicating to…read moreothers. We paid for a "1 day delivery" on a couple documents that needed to get to Nashville. We paid approx $100 for this service and was told very clearly by the store employee that "If this does not get there in 24 hours that you will get a full refund". Of course, the package did not get there on Saturday, UPS closed on Sunday, nothing Monday with them finally showing up on Tuesday. I contacted this store for my "full refund" and was told that they would process it immediately. What showed up was about $75 as they indicated I would still be charged a "fuel surcharge" of approx $25. I contacted Remji (sp?), store manager, and was then told that this was a "UPS decision" and "I am not UPS - I am an UPS Store". I found that to be a disappointing response - especially from the manager. He further explained in a long drawn out response that he had no control over this. I tried to tell him that HIS employee promised us a "full refund" so that I felt he WAS indeed responsible as that employee obviously needed some additional training so as to not make commitments like this to customers. He disagreed. I'm just moving on..but wanted to just make you aware of what i consider to be a manager NOT taking responsibility to do the right thing for a customer. Last thing - I later found out that FED EX has MUCH better logistics to handle 1 day deliveries (especially for Saturday deliveries) so I will be headed there for all my future shipment needs. I hope you have a great day!

The service is great here and the staff is very, very efficient. My issue was that I was sending…read moreout a medium size envelope. The envelope was going to Utah, no insurance and sent 'snail mail' ground. The woman quoted a price of $15.00. She said 'prices have gone up'. I almost fell to the ground as the content of the envelope was probably less than the cost of sending it. I declined and left, went to the post office down the road and mailed it for $1.77. I understand they 'jack' their prices up for the convenience, but really???? Something seems a little fishy here at this location. This transaction took place AFTER the holiday rush.

I am writing to report a concern regarding the service at one of your locations:…read moreThe UPS Store #6144, 9935 Rea Rd D, Charlotte, NC 28277. On July 17, 2025, I visited this store to print a document. Instead of using an official UPS system or secure platform, the staff asked me to send the document to a Gmail account: store6144@gmail.com. Additionally, I was charged a $2.95 "File Access Fee" just for retrieving the document from the email. This raises serious concerns about privacy and data protection: * Does UPS authorize its franchise locations to use Gmail accounts to handle customer documents? * What protections are in place for customers' information when documents are sent to and accessed through a third-party email service? As a customer, I expect higher standards and stronger safeguards when handling personal or sensitive documents. I respectfully request that UPS investigate this practice and clarify its policies regarding secure document handling at franchised locations.

They are THE BEST! Always friendly and helpful. Attentive,…read moreproblem solving, patient and kind. Best UPS store around.

Quick and efficient with an Amazon return. The gent behind the counter was fast and I was on my…read moreway, receipt in hand. That works for me. The store is practicing their COVID protocols with markings on the floor for where to stand and masks required for all. [Review 13857 overall, 1179 of 2020, number 2547 in North Carolina.]

The gentleman Ahmed and his wife Dimple are always so friendly and helpful. Yesterday, I was in…read moreand out in less than 10 mins. I sent a package via FedEx, had copies made, and something notarized. Ahmed even gave me an extra plastic covering for my paperwork since it was raining. I have been there several times, and it is always great service!

Would give zero stars if possible Needed to mail a 8in x…read more10in back to Amazon The girl said there's a $1 charge to tape my preprinted to the box I told her I was on my motorcycle and has no cash Asked her to do me a 1 time favor She refused Very rude girl and not dressed as an employee Should be I have stopped 2 of my business from out printing reorders at this location. Wow. Just wow

I think I've written maybe three negative reviews in my life, but this place warrants one. When I…read morecame I checked the other negative reviews and they echo what my sentiment is. The owner of the store needs to reconsider the employees. I've lived in the area for 2 years and I will go out of my way to go to another less convenience store to not deal with the employees. The environment is tense. Just because there is a long line does not mean you can be short with people. Multiple times I've been told to step aside and get out of the line because I don't have my QR code ready for an Amazon return, the phone has literally been in my pocket and I have been in the process of taking it out, or in the process of opening the screenshot of the barcode with my phone unlocked and in front of them! As someone else said, it seems people are tense, maybe they're overwhelmed because it's busy? I don't know but it's not relevant. Since I've seen complaints about staff in other reviews, it seems perhaps there need to be changes or reprimands. It is so unnecessary to have a negative experience just trying to drop off a package when you're going about your day.

Every time I go in there and I go a lot I am treated so well. They are efficient and work very hard…read moreto accomplish what needs to be done. Kind and thorough!

If I could rate less than one I would. We went on a Saturday afternoon to drop off a package around…read more3:40. The website advertises 4pm closing. The doors were locked when we arrived along with 3 other customers that wanted to get in. The manager would not allow us to come in and said they really closed at 3:30. Utterly ridiculous that he would not accommodate your customers.

This UPS location is pretty reliable. I've gone here the past 4+ years and only had one issue with…read morea box not being shipped out on time. The guys that work there are friendly enough and seem to know their stuff if you have any questions. They're quick to answer the phone when you call and will be able to guide you as needed.

I've been coming to this location since they opened Jay and Misty are always so helpful and nice. I…read morecome in weekly usually with multiple boxes that need to be shipped to my accounts all over the US. They are quick and efficient at getting the label printed making sure the address is correct. Also, I've never had an issue with putting my own box on a scale.

I rarely take the time to write reviews, but after multiple visits, I felt compelled to share my…read moreexperience. The first few times I came into this UPS Store (on Sandy Rock Place in Rea Farms), I assumed the employee (I believe her name is Missy) helping me was simply having a bad day. Unfortunately, after several visits, I've realized that the attitude never changes. I come in regularly, and every interaction feels unfriendly, unwelcoming, and as though customers are an inconvenience. Customer service should be consistent (i'm in luxury retail, but customer service is customer service at whatever level), especially for a business that relies on repeat customers. There is another UPS Store just a few minutes farther down the road, that's where I'll be taking my business from now on. I don't enjoy leaving negative reviews, but after giving multiple chances and seeing no improvement, I feel it's important to share... I do hope her days get better and so does her attitude...

A quick stop here to drop off a pre-paid Amazon package while I was in the shopping plaza for other…read moreerrands. The shop is tidy and organized, the gentleman who took my package was polite and I had no issues. There is reserved parking in front of the store. It is located in one of the center buildings of the shopping center, facing the Harris Teeter. [Review 12879 overall, 195 of 2020.]

Just visited this morning to ship an Apple Watch. I had my own packaging and asked for advice if…read morethe packaging was enough, was advised they could package it better for me. I looked at my receipt upon leaving, and they charged me almost as much for the packing ($13) as for shipping ($16). It is my fault for not asking and not looking at my receipt earlier, but I will not use this UPS store again. I was also asked twice if I would like insurance. Again, I should've scrutinized more, but I feel like I was taking advantage of, and the upselling was a bit ridiculous.

The customer service could use improvement. I go to this location because it's close to me but not…read moreworth going here if the workers are going to be rude.

This is the only UPS store in this entire area that tries to make you pay for the mailer when you…read moredo, what's supposed to be, a FREE amazon return with a QV code. I have sent back so many purchases from amazon at surrounding UPS stores and they do exactly what they're supposed to do per amazon. Scan it, package it, and send it. For free. This store wants to charge for mailers. Are you freaking kidding me? Reporting this store to amazon because they obviously didn't get the memo. Ridiculous.