I was going to write a scathing review, actually wrote and erased. I am only going to suggest…read morecustomer service training. Service is not about the staff but the customer experience.

The service is great here and the staff is very, very efficient. My issue was that I was sending…read moreout a medium size envelope. The envelope was going to Utah, no insurance and sent 'snail mail' ground. The woman quoted a price of $15.00. She said 'prices have gone up'. I almost fell to the ground as the content of the envelope was probably less than the cost of sending it. I declined and left, went to the post office down the road and mailed it for $1.77. I understand they 'jack' their prices up for the convenience, but really???? Something seems a little fishy here at this location. This transaction took place AFTER the holiday rush.

I went into attempt to send something overnight, which he told me wasn't a possibility and that was…read morefine. I was prepared for Monday. The whole time I felt rushed, he would say things to me like well. You're gonna have to use our packaging and then just stare at me until I asked a question instead of just explaining it he was in a very bad mood. His energy was extremely negative. I've been in this location a couple other times and he's always been very quick moving, but never this brash and unhelpful.

There was three employees that were at the front desk area two were helping customers one was at a…read morecomputer. The one at the computer did not care to answer any questions or help anyone. The self-serve area was not stocked with items needed for self serve so you had to request help. This is what happens on a regular basis at this FedEx office. Just awful.

In the age of getting stuff delivered, it's amazing that Staples still goes. But here it is, buried…read moreway in the back of the Promenade on Providence shopping center. All the office supplies you could possibly need from paper to paper clips to desks to printer ink. I did not have a specific shopping list when I popped in, taking the time to browse and maybe something would remind me that I needed to restock. The "clearance" area at the back was very helpful and I did find that I needed a USB fan from there. Not a big purchase but hey, it's something. [Review 91 of 2025 - 4063 in North Carolina - 23659 overall]

Went to upload n print two sets of documents but only one of two printers were working. A person…read morewas before me n she just stood in front of the only printer working. ‍ I found out when it was my turn that u had to put in your credit card info n they'll email your printing code. That was the day Verizon had issues in the cloud. ‍ Didn't get that email so I asked the printing rep n she helped me print them behind her counter on a laser printer which was probably more costly. Only later that night got go a code email! Should've gone to CVS.

The gentleman Ahmed and his wife Dimple are always so friendly and helpful. Yesterday, I was in…read moreand out in less than 10 mins. I sent a package via FedEx, had copies made, and something notarized. Ahmed even gave me an extra plastic covering for my paperwork since it was raining. I have been there several times, and it is always great service!

Would give zero stars if possible Needed to mail a 8in x…read more10in back to Amazon The girl said there's a $1 charge to tape my preprinted to the box I told her I was on my motorcycle and has no cash Asked her to do me a 1 time favor She refused Very rude girl and not dressed as an employee Should be I have stopped 2 of my business from out printing reorders at this location. Wow. Just wow

I have bought two bikes from here and have had many repairs. I'm always met with professionalism,…read morehonesty and impeccable service. This is a place I trust. They are good to our community and my go to for all my family's biking needs!

Good customer service is so hard to come by these days, but I've had a wonderful experience with…read moretwo different employees here. My go-to spot for returns and shipments!

It was a quick in-and-out service at this location. This location is bigger than most. The staff…read morewas energetic and readily available to answer my questions. Parking options are great since this location is within a bigger shopping center.

This UPS store is a new location, and I COULD NOT BE HAPPIER. It is huge, well-staffed, and they…read morehave always been very quick and very friendly. Ample parking and room for customers to wait inside without being on top of each other, unlike most locations.

This UPS location is the best. Very kind and helpful with shipping pre-paid labels and estimate…read morerequests. Highly recommend Dom - best employee at any UPS Store I've ever gone to.

Terrible customer service. I walked in and explained that I needed documents printed and notarized…read more The employee slid the email address across the counter for me to send the documents to, printed everything, and only then told me the notary wasn't there and would be back in a few minutes. I asked why he didn't tell me the notary wasn't available before printing my documents, and he just smiled at me. When I asked exactly how long the wait would be, he walked to the back, came back smiling, and said 10 minutes. At that point, I said never mind and picked up my papers to leave. His only response was to tell me I still needed to pay for the printing. No apology, no acknowledgment that he should have told me about the wait before printing the documents, and absolutely no concern that he had wasted my time. I had no problem paying for the printing, but the complete lack of communication and basic customer service was incredibly frustrating. I would not return to this location.

If I could rate less than one I would. We went on a Saturday afternoon to drop off a package around…read more3:40. The website advertises 4pm closing. The doors were locked when we arrived along with 3 other customers that wanted to get in. The manager would not allow us to come in and said they really closed at 3:30. Utterly ridiculous that he would not accommodate your customers.

Expensive and always trying to over charge. FedEx is a better option or the post office.read more

A quick stop here to drop off a pre-paid Amazon package while I was in the shopping plaza for other…read moreerrands. The shop is tidy and organized, the gentleman who took my package was polite and I had no issues. There is reserved parking in front of the store. It is located in one of the center buildings of the shopping center, facing the Harris Teeter. [Review 12879 overall, 195 of 2020.]

This location is closest to me, yet it's the location of last resort for me. Still, I every few…read moremonths or so, I seem to need to relearn this lesson. They can't seem to keep help. The customer service is lousy, and often misinformed. For example, since it was late in the day, I had dropped off a pre-paid package, and didn't have any stamps, I inquired about mailing a 5X8 envelope there. The clerk in the camo shirt demanded to know what was in the envelope, then proceeded to tell me that it needed to be sent UPS since "it could take up to a month to arrive by USPS mail." Needless to say, I left with my envelope and today will go to the nearest USPS.

A quick stop here for some moving boxes. Friendly enough, but the boxes are not on display and…read moreyou'll need to ask. And they are not cheap. Convenient, yes. Inexpensive, no. This is a very busy shopping plaza with a rather tight parking lot. Lots of big suburban moms headed to Trader Joes, so be aware of cross traffic. However, the UPS Store has a couple of dedicated parking spaces. [Review 14996 overall, 498 of 2021, number 2860 in North Carolina.]