Echoing everyone else's sentiments about the outstanding customer service I received. I wish I knew her name but she always has really cool rings. Came in last minute with a stressful and complicated order and she stayed past closing time to ensure my order was correct and sent properly. Employee of the year for sure! (Re: last minute order-- don't be like me, be better than me!) read more

I come here often for my returns and idk how I get so lucky to come when Kayla is working. She is quite literally the sweetest. She always makes my experience so much better. This if my favorite ups store location in LA read more

10/10 customer service, no matter the task, busy or not the staff will execute professionally each time!

Friendly solicitous store willing to go the extra mile to help I left feeling relieved satisfied read more

The staff at this UPS Store delivered outstanding customer service and made a potentially stressful visit incredibly easy. I came in with multiple packages and my energetic three-year-old, and they were patient, professional, and extremely organized from start to finish. They quickly got everything scanned, packed, and labeled correctly, all while treating us with kindness and respect. You can tell they truly care about their customers--I'll definitely be coming back and highly recommend this location to anyone who wants fast, friendly, and reliable service. read more

One of the clerks, has glasses and twin tails, I regret not getting her name but she was amazing! Helped me pack an order so quickly and did the same for customers before and after me. Want to thank her :) read more

My favorite UPS location to date. So helpful, friendly and efficient. Much needed for a small business run by a small person like me!!

Staff there is very helpful and kind. I appreciate their patience , I needed help printing multiple documents

Alright, a 5 for a UPS Store seems crazy but nah. I went here for the first time today and it was so easy that it's a 5. The 2 women working today were very nice and very customer service oriented. They knew how to move the line, hell people, and keep such a positive culture in the store. For real, show me another UPS Store location that can boast all 3 of those concepts. You can pull up to the door, which is especially helpful if you have a whole bunch of packages to bring in (ya, that was me today). They helped move the boxes to the counter and were super friendly to my toddler. How is that not a win? It's not the closest location to the house, but it's now my location. Final Word: Super solid and won my business. read more

The staff here is so helpful and courteous! They welcome you in and offer great service. Arri, Julissa and Natalia always help with any shipments and return I have. Love this place. -Norma read more

Christine was amazing! She was so efficient, friendly, and ready to help. I didn't feel like a burden at all she was genuinely sweet and made everything easy. Loved this UPS Store everyone here seemed so friendly and welcoming! read more

Just went to try to drop off a pre labeled package and the guy told me I couldn't send it off with that label because I needed to drop it off where the label was created, which sounded illogical to me so I drove down to the UPS on Venice in Culver City and the guy was able to send it, just couldn't give me a receipt. read more

I love this UPS. I actually live in Culver City and there's another ups closer to me, but I drive a little further for this one. Great and quick customer service always. I've seen the owner there twice and she's super sweet and she'll jump right in to help customers when the employees are busy. The WiFi works without a complicated password (you think this wouldn't be an issue, but visit other UPS stores and you will see it's an issue lol.) First time I think I've seen or met an owner of a UPS store, let alone watch them be hands on with the customers. Keep doing your thing guys. read more

This UPS location is my go-to for shipping my art and merchandise. As a new small business owner, I find walking in and feeling a welcoming atmosphere amazing. It helps with the stress of running a business when you know staff are there to assist with any questions you may have. Someone on the staff helped me figure out the safest shipping packaging options for my prints, which I made for an art drop, and they were offered at a great value. The information was also made straightforward which is always great for new business owners who ship products around the world. Recommend 10/10. read more

Do not ship here!!! The prices are super huge not at all consistent with UPS.COM boxes are expensive service charge for packing and the rates like I mentioned are unreasonable. This store is gauging people in our hood.Service was ok. read more

I return a lot of packages (sorry) and every time I come this specific UPS location, I am greeted with superior, friendly, and kind customer service. The management and staff are doing an amazing job and this type of customer service is the reason I will remain a loyal customer. Thank you so much!! read more

Staff are great! Small store with 24 mailboxes. They are really helpful and easy going. All I can say is have patience it is a smaller store. Try to come when not rush hour. Great value read more

The UPS Store - Shipping Centers Near Me - Los Angeles, California

very helpful staff always willing to help carry packages from my car if they can Even gave me advice on shipping something international read more

I Visited the UPS Store #7686 for Printing and needed Notary Services on a rush, and I had a great experience, Kala and Natalia were very friendly and helpful. I was able to accomplish my goals, : - Printing- - Notarized Document - Shipping services My documents were sent and Natalia and Kala helped me with a smile, UPS store on La Ciénega and W.Jefferson is now my favorite to go UPS store! Thank you read more

The UPS Store - Shipping Centers Near Me - Los Angeles, California

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Seriously the best UPS or shipping store I've ever worked with. Everyone there is knowledgeable and efficient and really helpful. They went out of their way to make sure I got a missing package (not their fault) recovered quickly. I feel lucky to have this location so close by. read more

Do not trust the workers at this location. Specifically the young, cute, petite girl. I brought my clothing return package in and didn't have packing tape at home so I asked if she could tape it for me. She took my package, weighed and scanned it, handed me my receipt and said you're good to go. It's my fault I didn't wait and watch her tape the package but she was so nice and sweet and said "I got you..." yeah she got me alright. When I finally got my refund there were items missing from the return. I should've known better but I trusted this girl. Lesson learned on my part. But do not trust this location. read more

The UPS Store - Stolen top from my return package. - Shipping Centers Near Me - Los Angeles, California

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This is the best UPS location I've been to. The customer service here was amazing and the staff is super helpful. Julissa made sure I got exactly what I needed. Definitely recommend coming here. read more

Honestly, I didn't know there was a UPS store location in this area. So when I looked it up it was very convenient for me on Thursday, December 14. The parking can be a bit tight because there's only a few spots which is unusual for a shared property. The entrance and exit are used by the same driveway and it could be a little intense because this location is right on the corner of a busy intersection. This location is small yet clean and very organized. My cashier name Philip was not only polite in person but also on the phone. He gave very good customer service. He was very patient with me using the label-less QR code to send back a package for a friend. read more

Very helpful and friendly staff, helped me in a very timely manner and went above and beyond to help me

Very helpful staff! Best UPS store I have ever been to and I will definitely be back! Come here if you want excellent customer service

Came here to drop off an Ebay prepaid label package. I placed my package on the scale, & saw the weight at 11 lbs, the accurate weight for the label I purchased. When the man who helped me scanned the package, I noticed that he pushed down on the top of the package as he scanned, causing the weight to jump to just over 14 lbs. I pointed this out to him immediately, to which he mumbled something incoherent to me & took my package to another scale & scanned again, this time properly. I've had instances in the past where after the fact, I was incorrectly & automatically charged an overage fee to my credit card on file, & when this happens it is damn near impossible to get credited a refund. So the employee who helped me either attempted to intentionally misweigh my package, or he was untrained & unprofessional. Neither scenario is ok. Please be vigilant when dropping off your packages here. read more

This is my go to UPS store. It's small, but mighty! The staff is consistently friendly and efficient.

Do not do amazon returns here. It takes a minimum of 45 minutes to get the help you need to simply drop off a package.

This location is great! Natalia and Kala helped me and they were wonderful! I had so many complicated returns and both of them were patient and communicative. Even on a busy Saturday, they were quick and helped everybody. They are personable and great at their jobs. read more

After being at a different private PO Box company for my business, it was such a relief to re-locate here. The owner and the staff are all very attentive, and if there's a rush of customers, they efficiently get through them so they can service anyone in line as quickly as possible. The hours that they are staffed are very convenient and of course I can pick up any mail that fits in my mailbox at anytime, day or night. Everyone is kind and friendly and knowledgeable. I love this UPS Store and the culture and the staff. I can't imagine that anyone would have anything but a wonderful experience here. The owner will be opening a new location in West LA. If that's your neighborhood, ask Arri where her new UPS store will be and hurry on over! read more

The first thing I noticed while in the store is that they greeted everyone who came in with a smile. They were patient and helped solve any problems with shipping that customers had. For some reason, I couldn't get my label emailed to the store to be printed. They were very patient and one young lady figured it out. I will definitely be returning to the location for my UPS services! read more

this location is such a vibe...i love spending my money where i can feel appreciated as a customer! every single time i have visited this location i encounter very happy people that give warm welcomes and greetings. every team member that i have met give a comprehensive and extremely helpful service that is a one of a kind experience! all services i have paid for have had fair pricing! living here in la, you can chalk that up to case to case basis. as so many people here feel entitled. this location is organized, clean, bright, air conditioned. i came to this location as i was referred here from a previous mailing location where i did business. myself, amongst others probably up to 800 mail service customers the had our trust violated by the previous mail service provider we used. the owner of this store was kind enough to receive our mail from the other business, and hand it out to perfect strangers without fee! she did not have to do this as it had nothing to do with her and had no impact on her business. knowing how important it is for people to receive their mail, she agreed to help! she was god sent tonus all! i have consistent pleasant and pleasurable experiences here! i go out of my way to do business here. i just want give this location a shout out! and let everyone know, a-1 service! read more

The UPS Store - WEST ADAMS UPS STORE - Shipping Centers Near Me - Los Angeles, California

One of the best locations - so glad I found them. Arri is always so welcoming, positive and helpful anytime I go. I drive further to come to this location than the Pico location closer to me. read more

My first time opening a mailbox at a UPS store and it was such a great experience. The two gentlemen working there today were patient and kind. They answered all of my questions thoughtfully and made me feel well taken care of and informed. Definitely recommend this location. Thankful for their great customer service! read more

My favorite and GO-TO UPS store in the area. Always a friendly face to greet you and excellent service. Parking is in a small lot but there are always spots. I've stopped going to other UPS stores since this one is so convenient. read more

This review is actually overdue from Labor Day weekend, specifically on Sunday September 3, 2023. I believe the person that helped me was the store manager and her last name was Shelton. She was AMAZING! She was so friendly, kind, helpful, fun and funny, and considerate. First off they were open on a Sunday! And over a holiday weekend! We were mailing out a (wet) bridal bouquet for a special wedding present. This UPS Store manager went above and beyond helping me get a box, package it, plan for shipping, etc.. Not any fault of hers, but it was SO expensive to ship this and she helped me figure out the best options. Because it was a Sunday and a holiday weekend, she knew the bouquet would sit there in a box for several days. So she took it upon herself to keep the bouquet in fresh water and pack it up 2 days later on the following Tuesday because I am from out of town. When I called that Tuesday, worried maybe they'd forgotten all about the flowers, I was reassured she'd cared for those flowers all weekend, over the holiday, and then shipped them off safe and sound firs thing that morning. The bouquet arrived in great condition and was used for a special Etsy gift that only just now arrived to the bride (in December) and the end result of our gift is soooo special and gorgeous. I know the gift we gave was only made possible by the care, professionalism, kindness, and attention to detail of this amazing UPS store and this specific woman! Great experience! read more

The service is impeccable! I love this UPS store. Every time I visit, I am always greeted with a friendly smile and excellent service.

They have always been helpful since I've started having packages received there. Always willing to go the extra mile to do things nice like carry package to car(even the boss there helped me carry my heavy packages, or to hold umbrella in rain when you go to your car. They remember my box number and even remember my name. That is why I chose this location because of the service. read more

I love coming to this store. The staff is friendly and always solves my issue. My store by my house closed, glad I found them.

This is a wonderful UPS store with an A+ team. I love using their services and sending my friends and family to their location.