Ash who runs this absolutely customer-oriented UPS store was the best of help in helping me avoid deep monetary losses through what could have been an intercepted parcel in Mexico. Recently, I was faced with a dilemma in determining whether or not I should ship a very expensive item ($10k+ value) to Mexico, due to a sale I made for the item through an online marketplace. While tempting to ship to Mexico, so I could realize proceeds from the online sale, Ash suggested that shipping to Mexico has its risks, given the contractor network that exists in this international market. After the risks were illustrated to me, I opted not to ship the sold item, and avoided what could have been a deep monetary loss. Very grateful for Ash's transparency and candidness, given to me even when it might have come at the expense of lost shipping revenue. This UPS store puts customer needs first ahead of their own interests, which is why this store is more than deserving of a 5-star review. Big thanks! read more

The UPS Store - After being advised on risks of shipping this, I opted not to ship. - Shipping Centers Near Me - Los Angeles, California

This is the best UPS store in West LA. They always have enough staff. They're always responsive and helpful and quick. It seems like most of the other UPS stores only have one employee working. Not the case here. Thank you for excellent service. read more

It wasn't so much that they charge 2 bucks to seal a box - though shockingly that comes out to $240 an hour to seal a box for less than 15 seconds of work (15 seconds + 4 feet of tape which costs under 5¢). The real beef was the passive aggressive way of trying to upsell me. "Do you have tape in your car? Because we charge 2 per package to seal, or you can buy your own tape". The tape they carry was not unreasonably priced, and I might even have paid the 2 bucks per box, but i refuse to support a business were someone, even if perhaps with good intentions, can be so uncourteous. And after doing the math, for sealing a box I just feel like while everyone is entitled to make a buck, a business should not feel entitled to gouge a client with unreasonable pricing specially when the service person lacks courtesy. read more

This is my favorite location. The young men who work there are always so nice and helpful.

The team here is really helpful and very professional along with being friendly! I left my flash drive by accident and wasn't able to get back there for weeks. When I called to see if they still had it they immediately knew who I was and the staff person told me that the device was there. When I did pick it up it was in an envelope with my name on it! Great customer service! read more

First, I want to give management a shout out for the great service and support to go above and beyond! I'm always greeted and treated nicely, I don't feel judged here at all! I always leave with a smile because of their funny humor, was able to open a mailbox here, and enjoy every time I'm able to pick up my mail/packages! The value is great at this time with promotional rates, so definitely ask as this is still a relatively new store! Overall, the best in service, and very knowledgeable in all things! Ask them about sports!!! read more

The UPS Store - Shipping Centers Near Me - Los Angeles, California

Always helpful and very conveniently located. Parking is easy and the store is run well

Great service and highly efficient. My packages always get to their destination in a timely manner. Keep them in business! They are great.

The same male employee always has a rude and nasty attitude. Simple service questions are treated like I'm asking him to perform brain surgery. After reading some of the reviews, seems like a running theme here. Staples around the corner on National also has UPS service with much better professionalism. They also let you use some supplies for free like packing tape. read more

Brought a box in for an Amazon return. I was asked to leave because I asked for a piece of tape. That's like walking into a 7/11 and asking for a napkin or to use the bathroom. These people are cheap they wouldn't give me a small piece to secure the retail packaging, they wanted to charge me. You know your job is meaningless when you feel intimidated because of a customer micromanaging and asking to retain the retail product box and a small piece of tape. Frankly anyone could do the job, it takes little training, but he went out of your way to prove himself wrong, then told me to leave, never come back and acted like he was the victim; He said "don't tell me how to do my job, then asked if I wanted to work here?" I nodded, politely, said yes, then gestured to walk behind the counter." The whole episode was straight out of Seinfeld, how not to ask for a piece of tape. This UPS store needs better service, it's a mixed bag TO TGE OWNER: a box is a generic box and the label gets affixed to the cardboard box. If you throw out the retail packaging the product comes in I will get charged with a restock fee. The product was used for 1 day as a result of non familiarity. When you process a return there are two questions 1. Do you have the original retail packaging - has it been opened or not? 2. Have you used the product or is it brand new? No box or label needed means no secondary box or label affixed. They said I had to buy a roll of tape. This store is sooo difficult. I thought it was a friendly store, but that was just a facade. read more

My favorite UPS store to go to. The lines move quickly, there is easy parking, and the staff are incredibly nice.

Rude. Unhelpful. Sarcastic and nasty. Totally unnecessary...could have just given me a few inches of tape. Wow

Rude and Incompetent employees don't know how to process Amazon returns. Awful customer service. read more

The service here is always professional and speedy. The guys are always working overtime to complete tasks. PAY THESE GUYS MORE. When you go inside this store, think about bringing your best attitude and maybe a snack for the crew. The store is always clean. The employees are always so helpful. Solution based. Not greedy. read more

Had a wonderful experience as an out-of-towner in sudden need of help with various services: printing, shipping, and notary. The staff at this store were patient, helpful, and efficient; I have to mention that the store itself was so clean- don't always see that at UPS Stores. Really appreciated all the help I got from Mr. Tari and crew! read more

The staff greeted me as I came in the door and quickly downloaded my email to them and processed my return. All the staff were friendly. You can tell I like friendly! This will be my new go to UPS store. And there's plenty of parking in the lot. read more

Great and convenient location, plenty of parking, helpful staff. My go to for all Amazon returns. read more

This ups store has a great customer service! Fast, efficient, and clean. I highly recommend this location. read more

Rude customer service. Very surprised by this location as I've only had the best experiences with the UPS store.

We were charged $20 to send an envelope containing 23 pages of standard 8.5" x 11" paper via USPS Priority Mail -- roughly double what it would typically cost at a USPS office. read more

This by far, is THE BEST UPS Store & Experience I've EVER had. This place is my New Go To, to get things done. The service, expertise and expedience. They are fast and they make Getting it DONE, Fun! I put my money and time only to things and places that are worth it! 5 Star Status Ash and the crew.... See you again real soon. read more

Tuesday July 11th, 2023, Update: I don't really appreciate the lack of professionalism from the guys that work at this location and if the label printing charge became such a huge conversation, he should've let me pay for it. The asian worker thinks everything is funny, well, keep working buddy, while I have a business to run. Monday July 10th 2023, Elizabeth was great with greeting me as soon as I entered and helped in finding me the best shipping box options for my drone. Also with taking my package for shipment today. She also told me the business hours without me asking. Thanks for being quick and professional read more

The UPS Store - Boxes for businesses should be free, but they charge for absolutely everything at this location. - Shipping Centers Near Me - Los Angeles, California

I need to return two huge packages but I can't move them at all by myself. The staff saw me and immediately came out to help. Very good service, everyone was very nice, one of the best post office I ever been. read more

The UPS Store - Shipping Centers Near Me - Los Angeles, California

This has become my favorite UPS store. Staff is very friendly and helpful. It's a convenient location next to Von's with lots of parking.

I've been to the store at least three times. Probably all of those times I've dealt with the owner. Whoever I dealt with, I've received fantastic service. I don't agree with the attitudes of the one-star reviewers. The last time I went to the UPS store I had to process a return (actually it was a takeback bag, not an Amazon return) and I did not know what I was doing. The process was confusing and unfortunately, they were customers behind me, but the guy walked me through it in a very professional, friendly manner. Part of the process was that he had to print out a shipping label. He told me that it would be free that time, but in the future, I'd have to pay for it. I offered to pay for it, but he insisted that the service that first time was free. I'm about to go back and process another takeback bag; I hope this time is a bit less confusing. I'll be paying for the shipping label this time! But I know I will have a pleasant interaction with the store clerk, because I always have. It's not their job to give out things for free, like packing tape (or printing labels!!). Fellow reviewers, either bring your own tape, or don't complain! This is a great place and the store clerks have my full support. read more

Don't go to this UPS store unless you want to be charged for everything. Paid a fee to just get my box taped. Didn't know I had to bring my tape to the store here. Even the bankrupt USPS and FedEx don't charge for tape. I guess it is not a community store like the other ones I have been to. Oh and by the way it is not this store's fault it is Amazon's fault. He has no discretion over this. read more

Quality service with great staff! Services include shipping, boxing for custom sized pieces, fair prices, very accommodating, and now my go to neighbourhood UPS store for mail, copy fax printer packaging, notary, shredder for sensitive documents and they also sell boxes tape envelopes and stationary. Parking lot is super convenient too with the dry cleaner, Vons, CVS, dentist, See's candy, Sally's and GOLFTEC. read more

I am so happy that our neighborhood now has a great UPS Store!!! GREAT Location. I was in for the 1st time today to ship an item back to Amazon and I met the owner, Ash! Ash is super nice and friendly and we are so happy for him and wish the best for him... I will be a regular customer for a long time.... Thank you Ash for opening in this location!!!! read more

Just wanted to say that Ash was extremely helpful with cutting a custom box for artwork for me and answering a lot of questions I had. Great service! read more

Usually I absolutely dread going to any kind of mail services store but this one is really great. Service is friendly and the owner is very attentive and hands on. Occasionally there's a wait but even then it is clear they are making an effort to move it along quickly. I'm so glad this place opened across the street from my house. read more

I have been going to Ashkan for all my UPS needs for a while and he's been great. There's no question I'm coming to this location from now on. Always friendly, does a great job and really takes care of his customers. It's clean, spacious and has everything you need. Highly recommend. read more

The UPS Store - Entrance and front desk - Shipping Centers Near Me - Los Angeles, California

Do not go to this place for Amazon returns. They tell you your box has to be packed and sealed and they charge you for packaging and tape with their over price supplies! read more

Been using this store since it opened. Parking is easy as it is in a large strip mall with a generous sized parking lot and several street entrances with Ralphs and CVS, laundry, Pollo Loco, Sees, and a variety of other stores. The staff are always super polite and helpful and rarely have to stand in line. I used to go to the UPS Store at Olympic and Sawtelle but the parking there is a nightmare, the store is cramped, and you almost always have to stand in line. So this has been a huge improvement for our neighborhood. read more

This is the best UPS !! I highly recommend !! Ashe the owner! He gives the best customer service!! read more

Been using this location ever since it opened about two years ago and have only had positive experiences. Very clean store and prompt service! read more

Definitely one of the best UPS Stores I've been to! The staff were super friendly, and the service was quick and easy. Highly recommend!

Do not come to this location. They will charge you for every single thing. After i bought a box for my package they wanted to charge me more money to tape it up for me. Also $9 dollars for a box they may have been 16x16. They charge a $2 printing fee plus a charge per page after that. I've been to other locations that have recycled boxes that they'll give you for free. read more

I have to say... this is the best UPS Store I've ever been to. Ash and Elizabeth recently helped me ship/return an item at this store. I found them to be highly engaging and helpful. The team here sets this location apart from all the other UPS shops in the area. And of course the shipping experience was painless. I'll literally only use this store from now on. read more

Staff was very nice and made my return shipment easy. This is probably the best UPS store in the area regarding customer service and efficiency. read more

The absolute best UPS in Los Angeles- you walk in and everyone is smiling and ready to help. So happy to have such a great UPS in the area. 10/10 recommend read more