I never thought I'd have any reason to have "a favorite" UPS store ... like you just drop off a package at any store wherever you're at, fine. But the last three times I've been here, Jarod has helped me and given me the best customer service. In an America where capitalism overlooks quality and care to focus on mass numbers and revenue, qualitative characteristics like intentional and kind customer service, a well lit space and clear signage is overlooked. (The UPS store I sometimes go to on Santa Monica is just cluttered and ... just no.) So lately I've made it a point to spend my money ONLY where I get those things. now I will only frequent this store for not just my returns lol but for my mailings as well because I want to be part of the reciprocity cycle. I want this store to do well as they do right by me. Thanks for seeing the leadership and talent in Jarod who is a great hire. Happy Sunday! read more

This place is the best. The people who work here are always so kind and helpful. It's so efficient. Seriously a gem.

its pretty sad when the UPS agent asks me what COUNTRY HAWAII is in.... Yes what COUNTRY, then i get charged $270 bucks to ship a 6 lb package. Incompetence and a rip off. This has happened repeatedly at this locations. They hire morons.. Will take my business elsewhere read more

Great customer service. We especially love Gerard. But everyone is always smiling and welcoming read more

The UPS Store - Shipping Centers Near Me - Santa Monica, California

Nick Jerod and Clarice were not only so fun and kind but were exceptionally helpful in mailing some last minute Christmas gifts. They made the process simple, easy and hassle free and were super attentive and helped me get the best deal possible. Easily the most seamless and enjoyable process which I never thought I would say about a shipping experience. 10 out of 10 would recommend for friendly faces and great service! read more

I cant believe I have missed this UPS store over the years. ALL the staff at this location absolutely crush it. Whoever manages this place is doing a great job selecting and training its employees, because I often pull in with very challenging shipments going halfway across the globe, and they always figure it out. Even though it's a small store, the staff is extremely vigilant and attentive with customers. I never leave without getting the service I need, and they never seem bothered--always helping with a positive attitude. They have gone out of their way to look for cost-saving or time saving options, and they even keep dog treats for visitors which is a great touch. Truly one of the most reliable shipping locations I've ever used. read more

This is my go-to spot for mailing anything! Octavio and his team are as helpful as they can be and so pleasant. I recently had an express package to send to Canada and I got such a runaround from the USPS. When I went to this UPS Store, they took care of it for about as much as the post office wanted to charge and it got there right on time. I'm a big fan. read more

Goodbye 2021, hello soon to 2022 and new review format here~ Five stars b/c... F_assst service I_n proximity of other fun/food shops nearby V_arious packaging available for sale E_asy going & friendly customer service What I Went For: Amazon free drop return Quick Notes: * Décor = Neat, clean small store; offers rental mailboxes here * Accepts = Cash or credit card * Parking = Metered curbside right outside read more

The UPS Store - Very tidy store - Shipping Centers Near Me - Santa Monica, California

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Always nice to see these folks, smiling and helpful as I fumble through my returns packages. Hint hint, they're also open for a few hours on Sunday, who knew?! read more

I could not agree more with the positive reviews that I have read. I go to UPS weekly and this location is absolutely by far the best location. The staff is extremely helpful and courteous. They greet you with a smile and are always so pleasant. read more

A few good employees and a few awful ones. Like I get it, it's not your dream job. No reason to spread your misery onto others though, treating a customer poorly right when they walk in. The lady this morning would not accept my package without a box. Three points: 1. It was shipped to me by Amazon in the manufacturer's box. The label is literally still on the box. But she insists it needs to be in another box. Ok but point 2... 2. I selected the UPS Store Drop Off, which provides me with a QR code and specifically says "no box or label needed" and that they will pack and ship the item for us, that all we need to do is drop it off and scan the QR code. I've done it dozens of times. 3. Management/Ownership needs to crack down on this. She wouldn't take my proof, only replying that "we don't do that" "you need to buy a box". Lady, you're working a dead end job at the UPS store and you can't even do that well. An attitude from start to finish, lol. read more

I literally drive past three other UPS stores to come to this location! The customer service here is unparalleled and the staff is incredibly friendly. I feel confident that when I come here that my packages will get to their location packed well, and that my business is appreciated. These guys are the best! read more

Just wanted to say that I have been going to this particular location with tons of packages to return at one time. And ALDO is always so nice and helpful and has a great attitude and eager to assist me. I appreciate the good service that I get at the Ocean Park UPS location! Thank You ! Chris read more

Shoutout too these two sweet women that work hard and help made my Somali flag everyone loves them!! 10 Their name is Natalia and Charlie Thank you so much beautiful Queens Store #7212 read more

This is one of the most professional, helpful, and friendliest UPS stores I have ever frequented. I also own a box here and I am very happy with it. The only reason I discounted one star is because they do not yet have 24 hour access to the mailboxes. Otherwise, this is an excellent place to go for your mail and shipping needs! read more

Amazing service!!! Great customer service. Luna was very helpful. So glad they always have a smile on their face

They do a great job!!! Super helpful, knowledgeable and customer service oriented! I would recommend them!

Great UPS store with boxes & everything. A really good place! They have everything you need for what you want to mail. They box it up quickly & give you a tracking number! read more

Is it weird to leave a review for a UPS store? I do a lot of shipping in the area so I frequent all the UPS stores on the west side. This is by far by far the nicest, friendliest, most professional store in the area. During non peak hours, you will most likely find street parking easily. read more

I would not normally write a review of a UPS store, but after having gone to this location on Ocean Park vs. the ones closer to my home, I felt like I should. I don't know what they're doing differently, but it's an entirely different experience going to this UPS store compared to any of the other ones in the neighborhood. Staff is always friendly, nobody seems annoyed to see you, and even when I showed up with three separate things to ship and needed boxes and help packing them the guy working seemed more than happy to help. I will go out of my way to go to this UPS store - I drive past two other ones on the way. read more

Helpful and pleasant staff and a small but efficient operation. Overall a decent value.

I used to love coming this location; everything was so simple and easy to do!! Now, it's more a hustle then anything. Time to find a new location. read more

Aldo is very helpful and knowledgeable in shipping and notary services. He suggested to have my notarized documents signed upon delivery. Great suggestion as they are very important documents. I very much appreciate all of Aldo's help. read more

The best UPS store I've been to. I moved across the country from LA to NYC and Octavio and his team were so kind and helpful to ensure my move went smoothly and safely. They packed each of my packages neatly and organized while timing the package to get to my new apartment on time of my arrival. I can't thank them enough for taking the stress off my plate with moving my life across the country. You guys are the best!!! read more

Friendly. Good customer service. Took care of my real real package even though they did 't really know the procedure.

Best UPS store around. Never over crowded, the staff are always friendly and efficient. AND the music is always good in there! Just good vibes altogether. I try to give them all my business when i can. read more

Love the can do attitude it seems all the employees share. They know what they are doing and do it very well.

I am so happy to have found this business. It is a pleasure to deal with such professional, yet warm and helpful, and of course knowledgeable employees. They are Covid compliant and so nice even during this difficult time. I've gone there to mail off packages, but they also have a notary available there. I felt very safe as everyone was wearing masks, people social distanced, and they also had sanitizer available. read more

I only review really great situations or terrible, this is a great one. The service and help these guys have help me with is amazing. Octavio the manager is beyond what is missing today, down to earth helpful, and during this lousy time. These guys rock!! read more

I didn't even know this location existed so close to my house. I walked in and within seconds the staff helped me and got my order completed. I was pleasantly surprised to see that this was a full service store and had all the mail options that I am used to. read more

Holy smokes. I wasn't expecting to write a review of a run of the mill UPS store, but WOW! I went to this location because my UPS digital account wasn't working, Octavio, the manager there, not only offered to help me, but generously offered to create the labels FOR ME and have them sent to the location I needed them to get to. The service was gracious, timely, and courteous. I'm not setting foot in any other shipping location, during covid or otherwise, unless it's this one. Thanks guy for your support! read more

People make business and both guys that are working there are really nice. I had to print out a passport picture and they were really helpful. Its nice to see that people like that still run places. read more

Love this new location at 30th & Ocean Park. The owner is really nice. The store in new, clean, and very efficient - in and out quickly, which is great with Covid. Willing to go a little out of my way to come here. Easy street parking. read more

This place is awesome! Great service and much needed addition to the neighborhood!! I send out packages regularly. They truly care about their patrons... and packages. :) read more

Really nice guys, super efficient and it made the process so much easier. I never thought I'd write a review for UPS stores but here I am. Wish more stores ran like you guys! read more

Brand new and the staff is truly outstanding. Most friendly and efficent UPS store I've been to. Keep it up!!

I was recently driving around here and noticed a newly opened UPS store located across from my gym. It's a little further out than my closest UPS provider but is worth it because of Octavio. He's professional and polite, you can tell he authentically is happy to help you for your shipping needs. Can't recommend this UPS store enough. Go here if you want great customer service. read more

Found this store not too long ago (they are actually new to the area). Went in to take care of some shipping needs (UPS specific). The store is clean, organized, and Octavio was super helpful, courteous, and professional. read more

In a world where customer service is a dying trait, I will only go to this place from now on! Kind helpful and super friendly.

This particular location is outstanding due to the manager Octavio who has helped me patiently more than once. He has saved me money on several occasions with creative shipping solutions and yesterday he helped me repack a box so that I could keep my profit on an online sale I made. He truly understands what great customer service is all about. Thank you! Highly recommend this business. Octavio, you rock! read more