staples gets an a++ from me and i am a tough grader!…read more no matter what type of printing project i ask of them they have always exceeded my expectations. their print team is beyond awesome and amazing!! they are very supportive of community projects. if you want it done well, designed well and printed well go to staples! ~ the tip lady, jennifer wallace underwood

Was in today at about noon and the lady that helped me print out an email was INCREDIBLE! She…read morehelped me and didn't make me feel bad for not knowing what I was doing! Great customer service. I unfortunately didn't get her name but she was top notch customer service!

I arrive at this business very distraught and almost heartbroken... I had been to two other…read moreshipping places here in Lansing only to be refused... I called here initially and they ensured that they would be able to package my items and ship them safely to me... I am overly grateful for their self-confidence and their ability to ship my item to me. They were highly confident in their ability and very professional with the way they handled my items being shipped to me. I am very grateful and would definitely recommend this business location to others

Here goes with my first public review ever written. Apologies in advance for the length but the…read morecustomer experience we had was as awful as you can get. My story starts off with a simple need to drop off some packages. Unfortunately, I just had knee surgery and am currently on crutches. My girlfriend has a leg injury which requires her to wear a brace and not carry too much weight. So obviously, we needed help getting our packages out of her car, one being a very large, heavy box. We were fortunate that a friend put the package in her car for us beforehand, but we would not be able to get it out without help. Once we pull up next to the store, my girlfriend goes into the mostly empty store to ask one of the two employees working for help. Being stressed out from the daunting task of getting the packages into the store, my girlfriend thought it harmless to quickly ask if there was someone who could assist us as we couldn't physically get the boxes without help. Unfortunately, the employee at the desk was still helping a customer and - instead of asking the other associate to come out, explain the store policy, or to simply ask for a few moments to finish up - her only response was, "we have a dolly." So, of course, my girlfriend explains again that I'm on crutches and she has a leg injury. Once again, the same four-word response, "we have a dolly." Since there was clearly no other help coming from the UPS employee, my girlfriend then takes the dolly out to the car to take the box out herself with incredible difficulty. I even had to move a box into the store by hitting it with my crutches while trying to maneuver, after opening the door without any assistance. Finally, the other employee comes to prop the door open after I've done all that and no longer need her help. Regardless, I thanked her. Thankfully, a customer that came later was leaving and offered to help us, as it was obvious to everyone but the two UPS employees that we couldn't do this on our own. At this point, the initial employee had yet to move from behind the counter and the other employee had gone back to her post. With this kind customer's help, we managed to get the box on the dolly, then to the counter. At this point, some other customers started showing up and a different thoughtful person offered to help us get the boxes up. We were grateful as the employees behind the counter again acted like nothing was out of the ordinary and actually seemed to be impatient that we were slow in getting our package on the counter. After we finally managed to get both packages squared away, the employee was clearly annoyed at how long we took, even though we asked the customers behind us to go ahead as we would need extra time. She scanned our packages and snapped at my girlfriend when she asked to make sure the correct shipping label was attached to the right box. So, it is clear that the two UPS employees' time and effort are far more important than coming to the aid of two customers in need of help - or even communicating with us to explain their lack of action. Never in my life have I been treated with such indifference and rudeness, especially when all that was being asked was that we get some assistance with our very obvious physical limitations.

Every time I need to return an Amazon package, this is the easiest way to ship it back. When…read morethere's a line, it moves quickly. The staff is kind, even to the folks who aren't sure how to use their phone to find their QR code!

June 9th and June 11th, 2026..2 guys at the lansing mi, Saginaw Hwy ups store…read moreUnbelievably rude, both of them No hello, hi what can I help you with. Have a nice day..NOTHING. NOT a very good representation to ur store!! If either of them r ever rude to me again I will fire back and put them in their place!!!

Great store. owner always checks to make sure there is only one label on the package to make sure…read moreit goes to the right destination. great store! highly recommend

Absolutely amazing customer service! Staff is always friendly and fast. Come here as often as…read moreAmazon allows me ;) Would come here again 5/5 stars.

Have a package of cupcakes being sent to me as a gift the same week I am moving…read moreI have to be 200 miles away for work tomorrow and UPS refuses to send it to an alternate addy very close by So thanks Leaving a perishable item at a vacant house in the woods is so kind Saying they can't change the addy to a house nearby where someone can receive it. Dialed a number in Michigan to wait 40 min to speak to someone on the other side of the world to tell me oh well can't help you Ugg Happy Christmas to you too UPS

They are closed to any in-person customer service. Good luck getting any help. The call centers…read morefor customer service are all located outside of the United States.

Michael's communications were superb. The pricing beat out the big guys on an academic…read moreinternational competitive conference poster by miles! And to top it off, the turn around time beat our own expectations! The hours are ample, the parking is easy, the professionalism at pick- up was phenomenal! My new go to spot!

I have tried using this location a few times due to Sunday being the only day I can get to shipping…read morethings. My partner is in the military (which I explained as I had a question) and shipping things/letters is his only contact right now. Each time the staff has been unhelpful, short, unknowable and seemingly annoyed customers are there whether there was one person or five. I am not one to complain to management, but I download yelp just to share how upsetting my experiences have been. This is the third and final time I will use this location, possibly UPS in general. I would leave 0 stars if the app allowed. I understand the price gouging being that they aren't the post office and offer being open 7 days a week, that's fine. But the experience should be at least neutral most of the time. Take your business elsewhere.

Friendly people and good service... we had quite a bit of stuff and they helped us with a great…read moreattitude

First off I went in on the Friday before the holiday. I knew my printing would be something that…read morewould take a while so I said I was in no rush and could pick it up on Tuesday. The man behind the desk was rude and snippy to customers. I took in a full sheet of paper. I said I wanted it cut in half and the information back to back so it was a half sheet. Then I wanted it laminated and a single hole punch at the top. I arrived on Tuesday to pick it up and they had put one side the correct way (with the HOLE PUNCH on top) and when you flipped it over, the writing was upside down. Once flipped the correct way, the hole punch was OF COURSE on the bottom. The worker tried a feeble excuse at making it my fault. However, I told him I'd told the previous worker that I wanted it double sided (which in and of itself tells you what I want) but COMMON sense would then say if there is a hole this is LIKELY something that will be hung up. So how could it be usable if one side is upside down. That was yesterday morning. I called today and he said we are working on the laminating and it "should" be done by tomorrow. $250 for 95 copies. I am okay with the price simply because the labor in office would equal that. However, I will never come back to this Kinko again to fulfill the printing needs of my company. Ever.