The lady working today was EXTREMELY rude and unprofessional. (Friday 7/19/24)…read more I went in with some returns from Amazon with instructions that they would package and ship the items, all small items. She tosses envelopes at me and says I have to do it. Then tells me to step aside so she can help others, one other person has walked in at this time. I put everything in the envelopes and wait for her to finish and five others have walked in. She passes right by me, deliberately and asks for the next person. That lady even said I was there first and should be next. She completely ignored her and myself. I will take my business elsewhere as long as that lady works there. Wish I could leave a negative review.

I wish I could give a negative but 1 was the lowest. Judy is…read morethe rudest worker ever she hangs up on people she needs a class in customer service. There delivery driving system is all whacked up it is a waste of time and gas. on one street then clear across town to another street just to go back to the same street two house down. UPS need to do better and find Custer Savvy workers

Completely inept and rude. The elderly people running the place need to take their dog and retire…read moreto Florida. When you walk in you'll think you are at a garage sale with the tacky displays of jewelry and little chotzskis for sale. I recently shipped a package FedEx through this place. After the initial transaction the woman talked me into resending it with a signature which would only cost me an additional $3. When I asked, "you will refund the original purchase price correct?" She said of course, it's done. Several days later when I noticed my bank had yet to post a refund, I phoned them and was assured they would enter the refund. At first, she told me to come to the store with my receipt. I told her that wasn't possible because I was out of state for the week visiting my elderly mother. She took down the necessary information and said she would refund my money. A week later, upon returning home and still no refund I went to their store in person. The gentleman who works there did apologize, entered some information into the computer and gave me a receipt with a refund amount on it. Twenty-four hours later still no credit to my bank. When I phoned to find out why, the woman was incredibly rude on the phone. I was business like and stated my issue and she completely bit my head off and accused me of not talking to her correctly. She then told me she would call her attorney!!!!!!!! WHAT?! I said, "Lady, you are not the only one with an attorney plus you are the one who OWES ME money!" I couldn't believe the complete lack of customer service and abusive verbal behavior out of her. I am amazed these people have any repeat customers and are still in business. Side note: They have a sign on their counter stating they do not do any shipments/returns or business with AT&T as AT&T doesn't recognize them as an "authorized company" to do business through FedEx/UPS. There must be a reason ATT doesn't recognize this business.

I don't often write negative reviews, but I feel obligated to do so in hopes that this review will…read moresave others from going through the hassles and frustrations that I endured at the hands of Express Office and More. Prior to dropping off my package at Express Office and More, which I will henceforth refer to as "the store", I called to see if they accepted prepaid UPS packages to be held for pick up. They told me they did and that the UPS carrier makes his pickups about 5pm. I made it to the store before 5pm, put the package into their care and left under the assumption it would get picked up by UPS and all would be well. About a week after I dropped off the package at the store, I discovered it had never been picked up by UPS. I called the store to see if it might have been misplaced or left behind and they told me that all the packages were picked up. I then called UPS to inquire about the package. UPS informed me that the package was never scanned into the system by the driver. I then asked what would happen to the package if the driver missed scanning it. They told me that even if the driver missed scanning the package when he picked it up; all packages are scanned again when they arrive at the sorting facility. I was also told that if another shipping company accidentally picked up the package, they would have called UPS to return it and that it is highly unlikely that the package was picked up by any carrier. UPS then informed me that since Express Office and More accepted the package, the store inherently claimed responsibility for the package and any loss would therefore be their responsibility. In other words, since the package never entered the UPS tracking system, I would have to deal with the store in order to get reimbursed for the loss. I understood the position of UPS and so I called the store to explain the situation and they told me it wasn't their responsibility. They told me the only way they will claim responsibility for a lost package is if a person pays them extra money to print the label at the store. Had I known this store was a "drop off at your own risk" place, I would have never given them the package. I asked if there was video footage we could review to see who took my package off the rack. They told me they don't have any video surveillance. I was stunned by this news. With the package storage rack right by the front door and no way to identify a thief, anyone could just walk in and take anything they wanted without consequence. Since talking with the store wasn't getting me anywhere, I continued to follow up a few different leads at UPS. During my conversations with UPS, I spoke with multiple employees of UPS from different departments and every one of them confirmed that the responsibility of reimbursement of the package falls on the owners of the store since they accepted it; I decided to call the store again and relay this information. During my conversation with the store, they lied to me and said a UPS representative told them it wasn't their store's responsibility. I personally spoke with the representative that Express Office and More claimed they had spoken with. That representative agreed with everyone else that the responsibility of reimbursement fell upon the store. When I told them this, Express Office and More refused to admit responsibility for the package and became hostile. I struggled to remain calm and professional as I was being verbally attacked by the husband and co-owner of the store. It appears I was naive in hoping that a family owned business would have more integrity and civility. In summary, I highly suggest that everyone takes the less expensive, more secure, and far less stressful route of purchasing your label online and dropping it off at a legitimate UPS packaging facility.

Used to ship my golf clubs. They had, and recommended, a box so I bought it and took it home to…read morepack the golf bag. Box didn't have a top to it. Took everything to the store and, of course, they had the correct top. Shipped on time and everything was delivered quickly and damage-free. Employee was very helpful.

Customer service is excellent and they're always polite when helping me with my packages.read more

Working with Morgan made this print job so easy! The program turned out amazing and I can't wait to…read morework with PostNet again in the future.

I walked in on a Saturday around 1 pm. I needed to have something absolutely stunning for my son's…read moreservice right away. It needed to be flawless. They came through and far exceeded any expectations I walked in with. Thanks to them, we have beautiful memorial items and a truly larger than life representation of our boy. Thank you for providing caring, quality, and stunning service.

If I could give 0 star i would !!! The owner is very ,very,very RUDE! She has an attitude each time…read morei go in !! Today as as I walked in the door she asked did i have a printed mail in slip i said mo on Amazon it said the store would print it and listed this store!!! She said she doesn't do that !! WTF She should not be listed on Amazon and i will be contacting them as well as fedx ! Please pass this on and not give her any business! As i said rude and thats an understatement!!!

This store use to be the best place in town to take your packages. They were always friendly and…read morehelpful but not so much anymore. They no longer accept USPS mail or even free return shipping. Tried to sell me a box for $10.00 and to ship it UPS or FedEx. Also the business hours says the are open until until 6:00pm and the girl at the counter told me that they now close at 2:00pm. I will never use or recommend this store again.

Today, Brooke became our lifeline in the print shop! We were under a deadline and needed more…read morepresentations! It was a panic! I quickly emailed the file and she immediately accommodated us! Thank you, Brooke...your fast work was very much appreciated! Sarah Baldwin Chief Operating Officer The Commercial Exchange

I called to get a price on house prints copied 2' x 3' paper with black ink 5 set of six pages…read moreequaling 30 pages and they told me 743.00. I told them that they were charging 600.00 higher than Fed Ex Printing in Ann Arbor, everyone else and that was crazy. I do not know how these people are in business?

While checking out An a associate went out of her way to ask if I am vaccinated and wasted several…read moreminutes of time instead of simply just checking me out. I have no problem following guidelines and demanding someone follow guidelines or leave , But for and associate to use multiple ways to pry at me to get and answer if I'm vaccinated or not is rude and I'm pretty certain is illegal.

Amazing experience! Bailey was so great to work with and helped me pick out everything cohesively…read more She made the process so fun and easy! Turn around time was fast too!

If you're looking for a unique gift or item this is the place to go! As the only Fair Trade store…read morein the area the selection is awesome! From small items to large, inexpensive to high dollar, and fun to classy, this store has it all. So many times I receive compliments and inquiries about where I've purchased an item and it's almost always regarding items I've purchased at I've Been Framed. I've had many pieces of art framed here as well and the work is always 5 star. The owner is always ready to help and has an eye for making your piece look its best and remain within your budget. My sister, who lives 1200 miles away, solely uses I've Been Framed for her custom framing as she is unable to find a local framer who can compare. I love the small boutique feel of this store and try to shop local as much as possible. While your shopping around town be sure to stop by this place. It won't let you down!

The Chiropractor I work for has used this business for all his teaching materials, books, forms,…read moreetc. for more than a decade. Today, Ashley let us know they refuse to make copies under 250 sheets. Apparently the empty parking lot is a facade and unlike EVERY OTHER SMALL BUSINESS in the USA, they don't want business. Ashley suggests Office Depot, they are a better printer/copier service. When this business closes, congratulate Ashley for sending people to their competitors!!!

Thank You!!! to American Speedy Printing. We needed a large job designed, printed, and folded. Amy…read morewas GREAT!!! She helped with the design, had just the paper look we were looking for, and had them printed and ready to go for us. Thank you Amy! You are appreciated.