Great store. owner always checks to make sure there is only one label on the package to make sure…read moreit goes to the right destination. great store! highly recommend

Absolutely amazing customer service! Staff is always friendly and fast. Come here as often as…read moreAmazon allows me ;) Would come here again 5/5 stars.

I arrive at this business very distraught and almost heartbroken... I had been to two other…read moreshipping places here in Lansing only to be refused... I called here initially and they ensured that they would be able to package my items and ship them safely to me... I am overly grateful for their self-confidence and their ability to ship my item to me. They were highly confident in their ability and very professional with the way they handled my items being shipped to me. I am very grateful and would definitely recommend this business location to others

Here goes with my first public review ever written. Apologies in advance for the length but the…read morecustomer experience we had was as awful as you can get. My story starts off with a simple need to drop off some packages. Unfortunately, I just had knee surgery and am currently on crutches. My girlfriend has a leg injury which requires her to wear a brace and not carry too much weight. So obviously, we needed help getting our packages out of her car, one being a very large, heavy box. We were fortunate that a friend put the package in her car for us beforehand, but we would not be able to get it out without help. Once we pull up next to the store, my girlfriend goes into the mostly empty store to ask one of the two employees working for help. Being stressed out from the daunting task of getting the packages into the store, my girlfriend thought it harmless to quickly ask if there was someone who could assist us as we couldn't physically get the boxes without help. Unfortunately, the employee at the desk was still helping a customer and - instead of asking the other associate to come out, explain the store policy, or to simply ask for a few moments to finish up - her only response was, "we have a dolly." So, of course, my girlfriend explains again that I'm on crutches and she has a leg injury. Once again, the same four-word response, "we have a dolly." Since there was clearly no other help coming from the UPS employee, my girlfriend then takes the dolly out to the car to take the box out herself with incredible difficulty. I even had to move a box into the store by hitting it with my crutches while trying to maneuver, after opening the door without any assistance. Finally, the other employee comes to prop the door open after I've done all that and no longer need her help. Regardless, I thanked her. Thankfully, a customer that came later was leaving and offered to help us, as it was obvious to everyone but the two UPS employees that we couldn't do this on our own. At this point, the initial employee had yet to move from behind the counter and the other employee had gone back to her post. With this kind customer's help, we managed to get the box on the dolly, then to the counter. At this point, some other customers started showing up and a different thoughtful person offered to help us get the boxes up. We were grateful as the employees behind the counter again acted like nothing was out of the ordinary and actually seemed to be impatient that we were slow in getting our package on the counter. After we finally managed to get both packages squared away, the employee was clearly annoyed at how long we took, even though we asked the customers behind us to go ahead as we would need extra time. She scanned our packages and snapped at my girlfriend when she asked to make sure the correct shipping label was attached to the right box. So, it is clear that the two UPS employees' time and effort are far more important than coming to the aid of two customers in need of help - or even communicating with us to explain their lack of action. Never in my life have I been treated with such indifference and rudeness, especially when all that was being asked was that we get some assistance with our very obvious physical limitations.

Do not allow this location to pack and send valuable items. When I mailed my Christmas gifts home…read morethrough this store a box filled with trash was delivered to me instead of my gifts. The bag of trash had been substituted for my items! No explanation was provided by the store as to what happened to my items. I will never use their services again.

Every time I need to return an Amazon package, this is the easiest way to ship it back. When…read morethere's a line, it moves quickly. The staff is kind, even to the folks who aren't sure how to use their phone to find their QR code!

I have tried using this location a few times due to Sunday being the only day I can get to shipping…read morethings. My partner is in the military (which I explained as I had a question) and shipping things/letters is his only contact right now. Each time the staff has been unhelpful, short, unknowable and seemingly annoyed customers are there whether there was one person or five. I am not one to complain to management, but I download yelp just to share how upsetting my experiences have been. This is the third and final time I will use this location, possibly UPS in general. I would leave 0 stars if the app allowed. I understand the price gouging being that they aren't the post office and offer being open 7 days a week, that's fine. But the experience should be at least neutral most of the time. Take your business elsewhere.

The store was clean and Colleen was very helpful. I will be back for future shipping needs.read more

Love, love, love this place! I don't use snail mail for much, but a few years ago I was going…read morethrough the Visa process so I could move to England. I had the paperwork, but needed the packaging & to know it'd be there ASAP as I was pregnant & had to get back there before I couldn't fly anymore. The guy the runs the place was amazingly helpful & made sure I knew how to track everything. It was reasonably priced & I felt good as a consumer supporting local business. Last year I was sending stuff to my friend in the military & had my daughter with me. She loved the place because they have something for kids to play with, fun things to buy too! She didn't want to leave! Great service!!!

Excellent service! They packaged and shipped my stuff and it all went out on time without a…read moreproblem. Definitely recommend!

From the owner: The UPS Store #7885 in Lansing offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Walked into the UPS around 1:00 pm to mail off a package and was surprised how quickly I got to the…read morecounter, service for me was fast, friendly.

Lady with braids never has a name tag on when o go in was rude trying to pick a fight over my QR…read morecode saying it has customer packed or no box no one has never before asked me that any time I go in they just grab my returns and let me on my way kind of ridiculous. she's the only one I have issues with would be nice to know what her name is since she doesn't wear a name tag....

The Dimondale Post Office was closed/Lobby which is supposed to be open 24 hours a day/this…read moresaturday morning at 8-30,which I happened to notice one of the workers had an infant child with her at the front counter as myself and another patron were having trouble with getting her attention,since when does anyone allow this negligent kind of behavior?!.....Such Ignorance would not be tolerated at businesse's elsewhere.

Terrible no direct line for customers to speak to a representative ridiculous repeat of messages…read more wasted time

Fast Service, Friendly Staff, Great Location! I love Amazon allows you to drop items off at the UPS…read morestore. Very efficient process!

From the owner: The UPS Store #7969 in Jackson offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Such a degrading experience! I was in to complete fingerprints for my new childcare center and get…read moresome quotes on bulk advertising and my new business brochures but was GREETED with such hostility that I wouldn't do business there if they were paying ME! The fingerprinting service was separate so may have been hostility intended for their business but lost my business in the process. Told me to get out and go around back for the fingerprinting, so I walked around and went in the back which brought me to the same place and then told me to get out again and move my car! I asked if there was handicapped parking in the back to Which he said no but I still have to move my car to the handicapped spot. So this guy literally had me go take the ONLY handicapped spot when there was not a single other car in the whole parking lot just to be difficult. I'd say whatever makes his day but he was just a miserable human being. Needless to say, I did not get pricing from him for my printing needs.

Go anywhere else... literally!!! The owner is completely…read morerude and unfriendly especially when dealing with fingerprinting.