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    Insty-Prints

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Insty-Prints

    Copymaking services

    Printing

    Scanning

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    7 years ago

    Helpful 4
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    Love this 4
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    Ask the Community - Insty-Prints

    OfficeMax

    OfficeMax

    3.0
    (6 reviews)
    $$

    The service rep, Bernard, at the Copy and Print department at the Office Depot Store in Okemos, MI…read moreprovides excellent customer service! I have ordered many items from this dept for various open houses and birthdays, etc., and have always been extremely happy with the product and service. Thank you for your high level of care for your customers and for being an expert at what you do for Office Depot. Kudos! The store is lucky to have you.

    It pains me to write this. PAINS me. One of the last alternatives for local printing, had one of…read morethe BEST service counters in the state. Being a cartoonist, I went there for many many things. Majorly for finished art to be printed. In the beginning, they had a wonderful rep named Bernard who KNEW his stuff. He cared about his job and the people he served. About 2 years ago, I started to see Bernard less and less and the implementation of DIY printers that you are told to use. These are cumbersome to say the least, seldom loaded with the type of paper I need and the new staff just doesn't want to help you. Especially their "pissy" manager. I needed something on a Saturday for a gift to be printed. The full service print shop I now go to was closed, so I went to Office Max to get it done. It was just as bad as I remembered the experience to be but even worse. Literally, there were 4 customers in the store, including my wife and I. 2 employees were at the print registers. One was finishing a customer and the other was at the register. I stood and waited for him to address me. After a minute he asked "can I help you". I said YES! I am so glad to see you up here, I hate those machines, I need a thicker paper and could you print this ONE picture for me. He said "No. I am swamped, I can print it tomorrow. And you can pick it up." I said it's one picture? He said you will have to use the machines over there. He was the manager. The other employee heard I was looking for a longer sheet and ran to see it was loaded. Which I thanked him for. These DIY machines make you pay at least $5 with a credit card to Office Depot and then you can print. There is a myriad of options. I have often walked away without what I came for. I don't like them. I don't work there. All the manager had to do is: put in my usb. select pdf. press print. Less than 60 seconds. Instead I was told to come back. To drive back home, then come back the next day and go back home. Gas is atrocious. But truly, it's a very common attitude in this day and age. And also why there were 3 customers in the store on a beautiful Saturday. And Christmas. And back to school. It's the people running the place that make the difference. Bring back Bernard!!! Pay him what he wants. I wanted to complain to the manager.... but you know the story. What a shame.

    Insty-Prints - copyshops - Updated August 2026

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