Staff were friendly and efficient. But rates were way off one box to Washington was $20 but the box…read moreto Tennessee was $46.. not sure why and the two boxes were the same. But staff gave me other options. The did make it work. Good customer service

60$ for a 5lb box shipping within Texas.... Then lied and said USPS would be the same hell no, USPS…read moreisn't even half that amount and the same shipping timing.. Took the box and left they have either lost their minds or did the wrong ring up at the register. Don't recommend.

I had a small business to send out orders. This company sent me a thermal printer but you have to…read morerent it. You can always buy your own. But when you sign up an account, they will allow to do these payments and print your label. Its very convenient. The people at the store when you drop off your packages, they will measure the weight to double check for you and give you a receipt. Sometimes if I ran out of supplies, you can buy boxes, tape and envelopes. You can get everything you need when it comes to shipping. Oh I did see some notary service too.

Went in the Killeen UPS store today to fax a couple of pages and Mr. Saifon was extremely helpful…read more Very polite and professional young man. Another lady helped me too, didn't get her name. She was also very professional and helpful. Thank you, both.

We visit the Belton/Temple area each Christmas. Which means, Amazon Shopping and the ubiquitous…read morereturn(s). Every time I've stopped in to drop off a package, I'm met with a smile and a nice greeting. Kudos to the staff! Yes, sometimes it gets busy and I have to wait; but regardless how hectic, still a smile and hello. Keep up the good work

Refuses to ship and 2nd amendment parts. I hadn't been an issue before. Not sure why nowread more

Great Service, very helpful and always smiling ladies to help!!! Went in for copies and they gave…read moreme the email address to send to and within minutes I had my copies and on my way.

From the owner: The UPS Store #7826 in Fort Hood offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

For shipping, they have always alerted me to my best options regarding time vs cost - this was…read moreespecially helpful during the holidays. My visits to UPS Store on their busiest days was still quicker than the smoothest days I spent at the local Post Office. The US Postal service may offer cheaper rates for some things - but to me - my time is money. As a box-holder, Harker Heights UPS has always provided timely notification to me via email and text when packages arrived. Often times, the packages were stacked and waiting for me by the time I walked through the door. You can be assured that your items will always be handled professionally and securely by the Harker Heights UPS staff.

Being unable to drive, we use UBER to get around. Unfortunately, the UBER driver took my wife to…read moreyour location. When asked about the "other ups store", Kim informed my wife that there "is no other ups store in Harker Heights." My wife needed further assistance with dropping off her returns. She found no understanding or kindness in Kim's heart for the elderly and disabled. My wife was reduced to tears, and just came home still holding the packages she was trying to return. Kim is the perfect example of a person who should never have any interaction with the public.

If I could give less than 1 star I would. Start by saying the manager is very less than…read moreprofessional and that's putting it nicely. Upon dropping a package off one day, Kenneth the manager said that he would adhere the shipping label and package up the very large box I brought in to ship. (Aprox 24x16) I trusted he would do it. Until about 3 days later I get a message from the recipient that instead of a large box containing his item he recieved a very small bag that contained something different. I immediately contacted the store. Gave them the tracking number we recieved and showed them the picture of the delivery UPS sent us as delivery confirmation of the small bag On his porch. I also showed them the picture that was sent to me from the recipient. The manager became very defensive! He said there was NO WAY he put our shipping label on the wrong package! He was very mad we accused him. * but think about it. How else would our correct shipping label go to the correct address but be the wrong package? I kept in contact with him to try and find our missing package. He stated he could get a copy of the camera tapes from inside the UPS store to find out exactly what happened with the label and package. I checked in almost daily to see about viewing the tape. The manager kept claiming that he was just waiting on the owner to send it over to him. But then 15 days after I shipped out the item he stated that he could have shown us the video on his phone but it is erased automatically after two weeks. Conveniently he told me in two weeks and one day. So the video feed had been erased from his phone. But he said the owner still had it and he was still trying to get him to send it. I checked back again and again. But still Kenneth stated that he hadn't heard from the owner. He said he was going to be at the store one day to meet with us (my wife and I). But he never showed. The employees gave us the owners name and email (ANUJ AMIN niruma.inc@gmail.com) We have emailed twice with no response. We finally found Kenneth the managers personal # (254-278-0201) because we found out he is also a realtor for AllCityRealstate. So I called him there. The next time I talked with him he stated that we already filed a complaint about him so he wasn't talking to us anymore. As a matter a fact on the phone he just kept saying "I'm not talking to you, I'm not talking to you, I'm not talking to you" and finally hung up. UPS states that the claim is closed because we got the managers # and we denied a replacement of our item. WE NEVER DENIED A REPLACEMENT OF OUR ITEM! From day one all we have wanted was an investigation done to find our item. Almost on a daily basis for almost a month thus far. The manager there denies any wrong doing. And is extremely rude! Watch out if he offers to tape your package for you! Or handle it for you at all!! He is very unprofessional to say the least. The employees there are actually very nice. But most just roll their eyes when you say his name. Because of all his lies we can not file a claim at all with UPS. Or recipient has lost out on his package and we have lost out on our item and our money.

I want to say Thank you to Summer who is the manager at this store. Summer is an amazing person…read more She is very knowledgeable, helpful & goes above and beyond to provide a great customer experience. She really helped me out in a pinch today and I am truly grateful. Mrs. Daugherty

Came here to drop off Amazon return item. It's a bit of line but went through it fairly smoothly.read more

It's really hard to imagine these poor reviews are legit because my experience (3-4 visits a month)…read morehave always been so delightful even during peak hours or if I'm having a rough day. I truly appreciate the staff and their light heartedness. I've never caught an attitude or heard a complaint with them. You're doing a great job!

I visit this store regularly. Over the past few months the service has been downgrading. There is…read moreusually only 1 or max 2 persons at the counter. We went to return something and the lady at the counter was so exhausted that she was showing it on us instead of. I don't blame her but instead blame the management.

TLDR: It's a classic, if dead-ish department store. No more, no less…read more First off, I need to come clean and say that I've been in Kohl's several times in the past year, and always for the same thing: to return something to Amazon.com. Their Amazon center is convenient to me, and works great unless there's someone there trying to COMPLAIN instead of RETURN. In return I get coupons to shop at Kohls, so I've been looking around. On the plus side the store is clean, quiet, and uncrowded. On the flip side...none of the coupons seem to come close to the price I could get at other local stores, from bedspreads to shirts to batteries. I appreciate the shopping venue, but you've got to be competitive!