Let's be honest -- nobody loves going into The UPS Store. There's usually a line, and shipping can get pricey. But every time I visit this location, the staff make it a great experience! They're always friendly, fast, and super helpful. The other day, Tyler went above and beyond helping me ship a lamp. He found the perfect box, packed it securely, added plenty of Fragile stickers, and even taped it up for me since I ran out in the parking lot. Huge shoutout to this awesome team -- even the new guy was great! It's nice to see employees who are kind, efficient, and actually enjoy their work. Cheers to this UPS crew! read more

I choose this location for my amazon returns since I pass it on the way home. It's been rare that they have a line waiting. It's usually in the door, hand them the return, they scan my qr code on my phone and im out. I don't ever remember being greeted going in maybe since it's usually near closing time but no big deal. I'll keep using this location irregardless. read more

Friendly and Helpful; i received Nice customer Service- Which is always a welcome to me! Thanks UPS...

I used their Notary Public service here, paid the fee for another business company transition. I put my trust in the UPS Store for their service; UPS employee A Smithee is supposedly a trained professional in Notary for the state of Texas and through UPS. The business I used to send the document for the Notary Service said they could not accept the document since the date was illegible and the entire document had to be redone. . I was hoping "The UPS Store" would compliment another document and instruct me how to do this properly; as this individual who is employed by the UPS store, would initially know the proper procedure . She immediately said that I would have to pay for a new one, and said it was all of my fault even though she signed and stamped the document that the company I was doing business with worked not accept it due to the illegible date. She said the business owner would look at it, but would more than likely say I had to pay for another document I guess the customer is wrong as both refused to honor my him let request. Never doing business there again with the unprofessionalism and lack of knowledge of a Notary Service at this UPS. I went to my local bank and had it done correctly and for free, should originally but live and learn. . read more

I always go to the UPS in Lakeside Ca. All of the people working there are very helpful and nice.

Super friendly employees. Was greeted promptly and offered a receipt for my drop off 8nstead of," Leave it in the bin", like other places. This will definitely be me package drop off spot from now on. read more

I needed to return a twin mattress to Amazon. Amazon gave me the chose to have it picked up by UPS. This was my first time to use that option. Normally I would take the item to them. It was easy and UPS was friendly and professional. And within a few hours the mattress was credited to my account. read more

Very friendly and efficient the few times I've needed service. Much better than the drivers and the logistics side.

Both times we have used UPS delivery - once in the US and one international it has been a fiasco and super stressful to the recipient and us. The US delivery resulted in the package being sent to a pharmacy for pick up in a metropolitan area. Our son was never notified and after multiple tracking events, a lying agent at the destination and 2 weeks of wait,it was sent back. A second delivery weeks later finally got there. (Expedited service??!) The second was an International delivery. The "WOrld Wide Expedited delivery" still has not been delivered to the recipient- sent 2 Saturday's ago. While FedEx and DHL have a International customs agents- UPS does not - it makes the receiver find one!!! This was never disclosed by the UPS store agent, Oscar, nor the owner. On my end (sender): Tracking, discussion with International UPS, corporate UPS through Twitter and with the owner at the store has been an exercise in futility, dismissive, a run around and worthless. To date our package has not been delivered and will require retuning to the US (so we can use FedEx or DHL) Meanwhile the recipient has been super inconvenienced on the pick up and has continued to suffer (ill) - still never receiving the much needed package. Oscar and the owner were of no use in solving this. O stars. #neverUPSever #neverUPSStore I have shared this review on Social Media - Use FedEx, DHL, USPS- never UPS!!! read more

I have been using this service for years, but lately have not been happy with their forwarding service. The latest incident was the worst. I called on Tuesday to have mail forwarded on Tuesday expecting to receive it by Friday. When I called about not getting notified of shipment I was told they had gotten too busy and didn't forward anything. I now have delay my trip until my mail arrives next Tuesday. . Not a happy customer read more

Wow. Just spoke to the British woman on the phone about picking up missed packages. She was so rude and dismissive. Couldn't even take the time to look up my name. read more

I own a business and use the Temple UPS store for backup when I run out of packing supplies or last minute shipping. Everyone I've ever talked to here has been very courteous and helpful. They always have the supplies I need in stock and go above and beyond to help when I show up with a truckload of packages at 5:30pm when the UPS truck is loading up and about to leave. They don't help because they are making a bunch of money off me, I have my own shipping account, they don't get anything from what I ship. They help and are courteous because I know their job is hard and treat them with respect. If you have a bad experience here It's not because of the staff. read more

I got no greeting, both clerks ignored me. When male clerk finished , he told me to come to other side of counter. When another customer came in, female clerk rushed out of back and greeted her. Poor customer service. Won't go back there. read more

Good place to mail and for other services; however, they are pretty pricey. The fact that they are open on a Saturday is a plus (the reason for 4 stars) since the local post office is closed on Saturdays. But beware there is a crazy up-charge on USPS mailings. I was unaware of this till I asked why the total was so high and she explained this to me. Needless to say I took it to the post office and it saved me 3.50. read more

Rude, rude people! I walk in, never have been there before and the woman at the front yells out "do you need a receipt?" I wasn't even through the door yet. I thought she was talking to the other person that was in the store. As I approach the counter with my box, she has a total attitude and says, "I said, do you need a receipt" I was horrified! No "hi, can I help you?" The worst customer service! I would have brought my box else where but the shipping label was for UPS. read more