Staff were friendly and efficient. But rates were way off one box to Washington was $20 but the box to Tennessee was $46.. not sure why and the two boxes were the same. But staff gave me other options. The did make it work. Good customer service read more

60$ for a 5lb box shipping within Texas.... Then lied and said USPS would be the same hell no, USPS isn't even half that amount and the same shipping timing.. Took the box and left they have either lost their minds or did the wrong ring up at the register. Don't recommend. read more

I will give a zero if I could my experience with this location is on October 6th, I had two packages that I needed to drop off since I was in the area I stopped here. unbeknown to me. I didn't find out until October 16th that one of the packages was not returned to the sender so I went up there the next day drove 45 minutes to get there cause I do not live in Killeen Once I got there of course I don't know if she was the manager or just the rep but she stated that they have no indication that a package was dropped off. I asked her can she pull the camera up? She will see that I did bring in two packages. The lady that took the packages was there and I pointed to her and stated she was the one that took both of my packages, pull up the camera footage I was told that they cannot see anything past seven days. OK what am I supposed to do? Well she gave me a number told me I needed to call UPS because since this was an Amazon return, they have nothing to do with it if I had an actual UPS label for it that was purchased within the store then they can assist me so now I have a whole package that's just disappeared. Called UPS and they stated that I can't file a claim because the tracking number is not listed. This is the worst experience I have ever had in my life and believe me I will not be back there and I hope you guys realize you all need to check Anything that you drop off at this location because they seem like they do not care they do not try to assist and they do not have good customer service skills. read more

The girl spent 10 minutes typing a price up for shipping did not seem to speed anything up as they're were 4 people in line. Another worker spent 20 minutes trying to get the copier working. read more

Always helpful and friendly Thank you for all you do and never had problems this this postoffice read more

They always go above and beyond. They are very attentive and patient. Clean store and moves at a read more

The UPS Store - Purse - Shipping Centers Near Me - Killeen, Texas

Mr Kevin was great!!!! Awesome service from the team! Helped me figure out what I couldn't figure out online.

great service! Helpful workers and good at packing my shipment! Highly recommend using them

Absolutely amazing service anytime I come! Everytime I come to the location on Fort hood street they are extremely helpful and nice!

Awesome service always. Customer service is always great. I wouldn't go anywhere else but here.

Very helpful, patient, and great customer service. Never a bad experience with the staff.

amazing customer services, very informative on ever thing, and very helpfu. I highly recommend to have your package ship from this locatio.

The two employees in front were amazing. They greeted me upon entry and service was quick considering the amount of people already in the store. Courteous, professional, and displayed team work through my time there. Great qualities of a solid team. read more

This UPS is extremely unreliable. They constantly misplace and lose your mail. Today without giving me any sort of warning letter or notice they closed my P.o. box. i've always been on time with payments and while expecting important mail i've been going in once a week for a month and not a single person told me my account was closed. It's absolutely remarkable how unprofessional this store is. Then they had the audacity to ask if i wanted to open another box. No thanks. read more

The staff is friendly and helpful. They have shipping supplies and copies but they're computers wouldn't let me print out a label while I was there. Pricey but you get what you pay for . Overall faster than USPS but costs more . read more

Came here today to have a guest liability waiver notarized for an upcoming out of state trip, courtesy of my husband's company. The employee was very friendly, and I was in and out quickly. Notary public services cost $6 per document. read more

Great location and excellent service! The store itself is attractive and employees are quick to help.

I need to access computer, copy print forms, notatized and fax. The lady I did not get her name was very helpful and the prize of notary is very cheap compare to California prices. read more

Amanda offered amazing customer service! She was very helpful, willing to explain in depth, and kind. Not only did she answer every question and make sensible recommendations she did so with humility. As many customers as she had, she did not try to rush me off or provide subpar service. She is an expert and a professional. read more

Associate seemed more interested in multitasking and answering questions from any and all customers vs. paying attention to the customer at hand (Me). It was an expensive shipment and I felt the need to stay and make sure all labels were attached before leaving. Despite paying more than $200 for this shipment, I did not feel like a priority. read more

I printed my business cards here and the associates assisted in every steps. The customer service during the times I visited were top of the line. In addition to cards, they mail, print, and create marketing materials. This time around I was working on a logo with the Assistant Manager. Everything seemed to be going well until she kept telling me that the logo would be done this Friday. The day came and went without her calling or emailing me. This happened several time and once I concluded my logo with them I started using FedEx store which is way better in terms of customer service, product, and the self design computers they have. I really wanted to work with this store for its location but sometime, driving a little further ensure that you get what you pay for. read more

Services offered don't match services advertised. They don't do passport photos even though they've got a sign up that's says "Passport Photos". read more

I will never use UPS again all because of this store. Worst customer service I have ever seen. No help from these people and they call you up here for something that can be done over the phone. Worst service ever! read more

I stop by this store and the costumer rep had a nasty attitude! I will never go back, stay away!