Always a friendly staff. Always busy and still smiling. Great place to do your shipping needs! Adrenaline junkies www.adrenalinejunkies.co read more

Worst customer service I've experienced at this location. On March 30, 2026, Laila was immediately dismissive and visibly annoyed--eye-rolling and acting impatient over basic questions. I remained calm and even offered to go to another employee. Instead of handling it professionally, she snapped and tried to blame me. Thankfully, Stephanie stepped in and handled the situation the way it should have been from the start. This was unprofessional and unacceptable. I've never had an issue here before, but this needs to be addressed. read more

I always get quality service when I'm in there. Sometimes there's a way, but everybody is so polite. I shop at Amazon a lot, so I have a lot of returns. Daniel helps me out frequently and he's just the nicest! 10 out of 10 recommend! read more

We had three extremely unique items that we needed to ship home from my late brother's estate - they included a painting, a large circular Asian style table, and a 70-year-old mounted deer head. Cloe took the time to explain everything carefully to us including pricing and shipping method. Our shipments were expensive but of course we were anticipating that. About a week later all three packages arrived in Michigan and to our delight everything arrived in perfect condition. It was clear to us that Cloe had taken the time to package everything very carefully as if the items were her own. We had one shot at getting these family heirloom's home, and the UPS store helped us achieve our goal. I would recommend their services without hesitation. read more

"I can't say enough good things about the team at this UPS Store. In particular, Stephanie, Layla, and Daniel are outstanding ambassadors for the business. They consistently greet customers with genuine smiles, great humor, and exceptional professionalism, making every visit a pleasant experience. Having worked in retail myself, I understand how challenging customer service can be, especially when helping people navigate today's technology. Whether it's scanning QR codes, locating return labels in my email, or making the shipping process simple, they are always patient, knowledgeable, and eager to help. Since my wife went to heaven, I've had to take over handling my shipping needs and returns to companies like Amazon and Walmart. Tasks that once seemed overwhelming have been made much easier because of the kindness and support of this team. They never make me feel rushed and are always willing to take the extra time to ensure everything is done correctly. Excellent customer service has become increasingly rare, which is why I believe outstanding employees deserve to be recognized. Stephanie, Layla, and Daniel consistently go above and beyond for their customers, and they are a tremendous credit to this UPS Store. Thank you for your professionalism, compassion, and outstanding service. I truly appreciate everything you do." As a widower, I'm elated when Stephanie and Layla in particular have a few minutes to just say hello. read more

Honestly some of these employees need to be trained to work with the public. Multiple times ive gone to drop offs and the attitudes I get are by far the worse, Especially Laila. read more

My husband and I went into the store earlier to get help with a package and the staff was so helpful and helped us redirect the package. Thanks again ladies! I have never had a bad experience so don't let the negativity get you down. read more

Very friendly and helpful Staff. They are very professional and knowledgeable, I have had nothing but good experiences when am at their store. I would recommend this store to anyone who lives in that part of town. read more

Leila was rude and unprofessional, the employees didn't have any sense of urgency or manners, the line was out of the door by the time I was done beng helped. I wouldn't recommend coming to this UPS store ever read more

Very fast service !! Reasonable pricing and very reliable service. Daniel was very professional and helpful. Friendly service.

This location of Customer Service are friendly and courteous. I recommend your visit for great service.

Went in to send an over night package to Tennessee. There were 2 employees working, a guy and a gal. When my turn came up, it was with the gal. She was not pleasant or friendly at all and gave off the attitude that I was an inconvenience to her. I don't know if overnight service has just one option or others because she never asked. I still had to purchase a box (which, by the way was marked on the shelf as $3.99 but when I looked at my receipt, I was charged $4.50). Mind you, it was one of their boxes but the gal still measured it. Then the real surprise ~ overnight for a box measuring no more than 4X8X2 ~ $105. I know times are tough and the prices for everything have gone up, but really??? Meanwhile, the other employee, the guy, was friendly and helpful to his customers AND he must've helped 4-6 people while my gal was still helping me. If I ever need to use this UPS store again I would wait for the guy and let some other poor unfortunate soul get stuck with this unpleasant and unprofessional gal. read more

I got charged 4 dollars to print a preprinted shipping label. literally one page. first and last time

Package lost in there store room for 11 days!! See tracking. When I asked why I was told sometimes the driver don't scan them in. Well amazingly the package showed on tracking. I was told by an employee the back room looks like a landfill! read more

The UPS Store - A prepaid label printed May 9th but held the package until May 20th !!!! - Printing Services Near Me - Henderson, Nevada

The service at this UPS store was outstanding. Since the moment I walked in I felt welcomed and immediately helped. Laila was the sweetest and made my Amazon returns run so smoothly! I did not catch the other two employees' names but they were very friendly as well. This was my first time coming to this location and I will definitely be back if I ever need their services. read more

I shipped a very small package to friends that left their keys to their place in the Bay Area at home. Just a car key to their BMW...expensive to replace. I shipped on a Saturday to arrive Tuesday. Two-day Air. It was $39.00. It did not arrive until a week later. My friends also had to pay for a locksmith to replace the key. I heard NOTHING back from them. No apology, no explanation, no money back. Do not go to UPS! The USPS is far more reliable! read more

I have been going to this particular store for more than 10 years probably more like 13 but anyway I was in the store a few days ago. There were two or three others in line. Nothing crazy. A very disgruntled younger looking lady very rudely asked the older woman in front of me how many returns were in her bag. She said 5. The ups employee then asked me how many returns were in my bag. I said same as her 5. She then proceeded to tell us to stop bringing in so many returns at once. It confuses the employees. In my opinion that's really poor customer service. She was very snippy and quite inconvenienced by everyone's returns. I actually didn't even finish my business there. After a couple returns I told her thats all and left for another ups store where the server is better. This store used to have great service. I'm not sure what's changed that. I don't want to do business somewhere where they make me feel like I have to apologize for bothering them with my business. read more

This is my regular ups for my shipping needs. I visited today (1/5/26) and an older woman was being "helped" ahead of me, seemed to be requesting a document to be notarized for a family member in the hospital. The employee was completely rude and insensitive to the situation. Impatiently explained that the sick family member needed to be present. I understand that at the time the store was busy and it might be frustrating to have to explain to customers how things are supposed to work, but to be unkind? She said to the woman "if she cant come in you'll have to find someone else who can go to the hospital" with a very snippy tone. It was sad to see the look on the woman's face as she was leaving, obviously discouraged. I looked at her directly as I was next in line to send a package and she said "Sorry hun, don't have a computer" and the turns around, audibly sighs, tossing packages into a pile. Given the choice, Ill drive a little further to a different location if that is considered acceptable treatment of customers. read more

I dropped of a large package on a Saturday and paid for extra insurance. The clerk examined the package and accepted it without incident. On Monday, the store called and said that the box I provided was insufficient and they would not honor the extra insurance I purchased. There are a few problems with this: 1) The box was absolutely fine; it was used to ship an item from Japan to here, safely. The item was also packed with ample bubble wrap and foam paper. Obviously the manager was too lazy to notice this. 2) The store would not refund the extra insurance I purchased. 3) The clerk offered to repack the item with the store's materials, but I would have to come in and pay an additional $70. This is something that should have been communicated on my initial visit. Overall, I am unimpressed with this store's service. If you have to use UPS then you're much better off going to a proper UPS location rather than a franchised "store" that's managed poorly. read more

Stephanie is by far the most outstanding employee in any UPS store I have frequented in las vegas and Henderson. Friendly, great disposition and highly skilled and competent to me and to all of the customers I have observed her working with and for! thank you, Jim Vincent #247 read more

I thank management for getting in touch with me. My package was delivered on time. It was a bit stressful but everything worked out in the end. read more

Thank you Matty for making me smile today. I needed it. Keep it going! This Amazon drop off was fast and painless. No hassle at all. Awesome customer service read more

This location deserves zero stars! Do not use this location to ship time sensitive letters/packages. You may be forwarded to a third party servicer, they will take your hard earned money and UPS will take no responsibilty for a late delivery! Cora, the manager simply blamed the new employee and stated that I needed to be more understanding that she has new employees? She was absolutely horrible and has no customer service skills. Ship your package by another means! read more

Busy but very nice employees. I go here three times a week and they are always considerate.

Today I stopped at this Ups location, (closest location) (Henderson) expecting to get some print outs done, as It was my turn to use the computer I tried my best to combine my assignment together on their computer! Eventually I asked for help, both younger male & female both did their best to help, even called their manager to ask for help, idk why but the phone was passed on to me to explain myself "Manager" was unable to help me and ended the conversation! I did a couple print outs that didn't even print the way I wanted no color & size wise was just horrible, as I'm walking out older lady ask me if I was gonna pay , politely I replied no, & said they didn't come out the way I wanted them & doesn't even have color, she then ignored me & gave me a ugly attitude! I had to walk away!! Sorry but not coming back here for any kind of assignments or delivery services!! My whole statement is that now a days anyone can work at a "the ups store" have a position of a manager & not know a Damm thing about computers!! I'm disappointed read more

This place sucks!! We Made an appointment for a notary service. Had a hard time finding parking. And then when we get in, they said they don't make appointments on the internet even though we had a confirmation. They were also very combative As soon as we walked in the door. This place needs to close. It is of no service to anyone. read more

I utilize UPS Stores all over the metro when dealing with business and nonprofits that I either own or manage. The experience at this location was one of the most horrific experiences I have ever had. (1) because I knew my transaction was going to take a bit longer, I wanted the representative to help the people in line behind me first, but initially she immediately started arguing. (2) 99% of the time I am offered pack and ship services for multiple items. Today I was instructed that I needed to buy a roll of tape and could tape them together. Ummmm odd, but ok. (3) while in the store I was advised that they would take my packages this time but not again in the future... wtf? And then (4) another, absolutely rude lady called me and advised I may have to come get them because ups may not take them taped! No shit, that's why I was confused why the lady helping me recommended that when I otherwise was trying to ask for pack and ship services. I tried to explain this on the phone to the rep who called me and she would not allow me to even ask the question if their location even offered pack and ship, she continuously just talked over me with out any regard for my question or the poor service that was received at this location, and then hung up on me when I did try and ask my question regarding pack and ship again. As a long time UPS store customer with multiple businesses and nonprofits that utilize UPS store services throughout the Las Vegas area, we have never been treated so poorly and provided with such poor customer service. I would highly recommend going out of your way to a different location if you want to be treated like a valued customer, given accurate recommendations, and assisted with your business .... But if you want to be argued with and given poor recommendations, I guess this location is for you. read more

It takes them DAYS to find packages after they're delivered there. This is something that keeps happening-not just once.

My husband's business has a mailbox here and we ship a ton of packages here. Showed up today 8 minutes before close to drop off some personal packages from Amazon that were in boxes ready to go and was told she couldn't help me as she was the only employee and had a ton to ship for one customer. Left but immediately came back in to say they were just Amazon packages because I knew it was just a scan and was told"I'm sure they are but we will be open tomorrow." The way she spoke was horrible and the poor customer she was currently helping I'm sure didn't feel great as this employee made it seem like it was her fault she couldn't help other people. Also, shame on management leaving an employee by themselves at close..super dangerous. Think we will start using the Lake mead location in hopes of better customer service read more

very helpful. I was mailing a very large very delicate piece of art. they were able to make a box and ship my piece to CA. it arrived on time with no damage. definitely will use again read more

Always get good service from the representative here at the store and packages have always been delivered but I was very disappointed recently when I had send a oil painting small to Chicago and it was $71 for a pain in it probably cost less than 10 prices are on our way way too high. Need to cut back.. read more

Please read all reviews for this location. I have to say I was hesitant to come here but I needed an urgent notary and not much places were open. I called first. The gentleman that answered the phone was nice and informative. Said they did notary, notary available today, Sunday, by 4pm. Customer service: Mr Lawrence Bright, was nice, very helpful, great conversation, and was thorough and quick during my notary. There were 2 other customers that walked in after me, he greated/addressed both, he scanned in one drop off that took a few seconds. He then continued with my notary. I am very pleased with his excellent customer service. I thought he was the owner. Passionate about doing a good job and helping people. Outside: part of a strip mall, parking was tough, medium size lot but very full. Inside: clean, good lighting, no where to sit if you had to wait. Highly recommended if you are in the area and Lawrence is working. read more

Ok, so a UPS store is not something I would usually review... However I was just looking up the phone number and saw the poor reviews for this place. I'm puzzled?? So about me... I don't like shipping things. Whenever I have a difficult item, or I'm too lazy/busy to go stand in line at the post office, I come here. The staff has always been super friendly and patient with me. Last time I was here they got my package all ready to go and I realized it couldn't go USPS as i had originally planned. She had already processed it for USPS:/ she took the time to change it to UPS and was very kind and patient about it all. I still feel bad, but she was super nice about it. They are pretty expensive, if they package your item... but it's a specialty store so I guess you get what you pay for. read more

I usually go to the UPS store for many years. It is more expensive but don't have to stand in longer lines at the USPS. It is busier than usual due to holiday shipping, which was expected. However, everyone inside was wearing face masks EXCEPT for the employee working the counter. I expect everyone indoors to be wearing a mask especially employees! read more

Poorly run UPS store. It makes sense since the manager, Kaihlani, is completely incompetent. She has no clue as to what the term customer service actually means. It's a foreign concept to her. Plus, she errs on the side of being untruthful! The parent company, Cobblestone Nevada, LLC, really needs to consider sending her to numerous management seminars. Either that or it's an case of nepotism since she is proud that she has been employed at this location for three years. Such an embarrassment to both UPS and the parent company! read more

If I could give zero stars, then I would. I keep reading the reviews about some rude lady working here, and I wonder if it is the same one that I ran across on Friday. Older woman with short red hair and a very snotty attitude. I went in on Thursday to overnight a package. I paid $73.05 With an expected delivery date of Friday. On Saturday morning, I saw that the package still hadn't been delivered to my brother, so I went in to ask about it. I was told it was sent USPS, even though no one asked me if I wanted it sent that way. I checked my USPS tracking and it said it would be delivered the following Tuesday, even though I paid $73.05 for it to be delivered the next day. I went back and talked to the same lady with short red hair, who basically shrugged her shoulders and told me I needed to take it up with the post office. I told her that I learned my lesson and wouldn't be back. She replied that it works both ways, so I guess that meant she wouldn't help me again. She could barely be bothered to help me because she was so busy wiping the counter off. I have been to many stores and restaurants in my life and I have never been treated so rudely. I will not be back, and I will let every family member and friend no to stay far away from this "business." read more

Went to ship a box, they tried to upsell me for insurance an additional $10. Thought that was weird so I left and went to the one by wal mart and they shipped for regular price and when I asked about insurance they just said its included. read more

So my son is in Syria with our military, and I went to ship my care package. Mars is AWESOME ! We have to itemize everything that goes in these boxes. It's really specific with weight & value, the time it takes is a lot. Excellent customer service so knowledgable suggesting to boxes when I exceeded the weight requirement. This is where I go to ship my stuff overseas I would give them 10 stars. read more

Supposed to open at noon on Sundays. It's now 12;45 and the first employee just walked up and unlocked the front door, throwing in "ten more minutes" as she locked the door behind her. Sunday. Henderson. 102 degrees. Seriously. read more

I've sat in front of this store on multiple occasions to drop packages off first thing in the AM and they never open on time. Frustrating.