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The UPS Store

3.0 (47 reviews)
Special Hours Closed
Updated 1 week ago

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Review Highlights - The UPS Store

Every time we go to check our mail, Stephanie and Judy have been the ones to help us with any questions that we may have.

Mentioned in 5 reviews

Read more highlights

US Post Office

US Post Office

(169 reviews)

First time here at this location as we've just moved to Nevada …read more It was a busy day mid week , Precious helped me this day and let me tell you , she was very sweet and helpful. Not just to me but every single customer I saw her help out . I wish I could give her 10 stars !! She made my day !! She greets everyone with a smile and that is rare these days .

I recently sent 4 boxes with holiday and birthday gifts for our children and grand children. 2 went…read moreto colorado and 2 sent to Hawaii. They were an expected delivery of 12/11. When I checked the tracking for the packages on 12/12 to see if they were delivered, the 2 to Hawaii showed they were received on 12/6 at the Henderson Post Office but no further tracking showed on line. So I went to the post office and stood in a horrific line to see what happened. There was only 1 window servicing passport customers and 1 window taking mail and packages. After a 35 minute Wait I approached the counter and provided my tracking receipt and explained my situation. The woman who helped me at the counter was rude from the get go, like I was taking time from her day. While explaining my issue, an African American man working the other counter started yelling at me saying the date is an estimate delivery and that their location does not hold packages. I responded who's helping me, her or you. Like mind your business and help the customer you're helping. Anyway the gal helping me disappeared in the back with my receipt. About 5 minutes later she came back to tell me they were not holding my packages. That wasn't my question I explained. I asked her it says packages received at the Henderson location but there is no further tracking after that. So I asked her how can I have this looked into. She said you have to file an inquiry. I said well can't you help me with this, it's why I'm here she said no I don't know how and you have to look on line. Like wtf, I paid $85 to ship 2 small boxes and y'all can't get it right or even help. I went on line to try and find where to file an inquiry and it's not easy navigating through the USPS website. So I finally found the site and file missing packages. It's been 4 days and no reply from anyone and the packages are still incognito. Every time I go to this location everyone at the counter is rude and speaks in a condensing tone. If they hate their job so much, why are you there. I'm beginning to think someone stole my packages before they even left the post office, thus why there is no further tracking after they were received and processed. Very frustrating and disappointing to say the least. And sadly my family may never receive their packages for birthday and Christmas.

The UPS Store - copyshops - Updated May 2026

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