I come here often to do my Amazon returns. Always helped by Sean and he is always great to deal with. I've been here when people get upset because they can't read directions when Amazon says you need to box and tape and attach a label. He's not getting paid to do what Amazon is asking you to do prior to drop off. Keep up the great work Sean. read more

I'll start off by talking about the elephant in the room: there are a lot of negative reviews about this UPS amazon return location. Let me tell you first hand, from being a recurring customer to this location for about 3 years, quite simply, people are not reading the packaging requirements for each type of return they are submitting. Amazon does not have a "one size, fits all" standard for returning items (some packages are managed by third-party sellers and have different requirements). Some packages require packaging by the consumer, some do not, and others require submitting to the US Postal Service. However, it's clear a lot of folks just don't read the details about the particular package they are returning. I have had nothing but a great experience here because I read the specific instructions for each return, as everyone should. I always show up prepared and adhere to the specific package instructions, you should too. The negative comments you see are most likely related to this. I have never had one bad experience with this location, especially the owner. Folks! Read the requirements on each return! I cannot stress this enough. Attention to detail - don't spout off some random internet article that says Amazon covers it all; Amazon is a business as well and so is UPS. They are not charities with bountiful donors - if you consider the sheer volume of folks looking for a handout of free tape or materials (this location easily gets over 200 returns on any given day), think about this if your first inclination is seeking a free handout. 200 x ABC cost adds up. Businesses are in it for making profit above the break-even point and the only way you can contest this is if you are against Capitalism. Surely, the negative comments about free tape are not. read more

Great people work here! I was shipping a large framed puzzle and was told that I could save money if I go to Home Depot and buy a Flat Panel TV box for shipping and come back. I did exactly that and left the box puzzle in their capable hands. When it arrived in TN we were impressed at the attention to detail that was taken to pack the rather large item. Everything arrived safe and sound and is now hanging on the wall of our home in TN. Thanks for everything! read more

Had the best experience at this location. The staff was super helpful and kind! They always help me figure out the best ways to handle all of my amazon returns and packaging. read more

I am a repeat customer. Scott and Sean are the best. They always go the extra mile to make all sure our packing and shipping needs are handled promptly and efficiently. I've never had a bad experience with them. They are willing to go the "extra mile" to make sure our Amazon returns are handled properly. Highly recommend this store and the personnel!! read more

I came into the store on Sunday to get a document notarized and Sean was so friendly, quick, & kind. Great price too! This is my favorite UPS Store. Thank you so much for your service!! read more

I've always had a very good experience at this UPS. Sean is especially attentive and helpful whenever I have a package to return. I really appreciate the service. read more

I come to this UPS regularly with a lot of Amazon returns and also for shipping. I probably come here at least once a week. Staff here is extremely friendly always in a good mood, including the owner Sean, who is always here when I come. I really enjoy coming to this location because everyone is so nice and they really make you feel like a friend when you walk in the door. read more

Worst services is probably compliment for them, all three of them are rude and frustrated for no reason they behave as if they are doing some favor on humanity by running the UPS here probably don't know that there is a UPS store after every 2-3 miles. Don't go there unless you really wanna waste your time and money. read more

I've been going to this UPS store most of for my Amazon & Nordstrom & Macy's returns, but this is my absolute favorite UPS location. Sean is absolutely Kind, professional, and efficient. Waiting time never long and the staff is just the best. They have the best & plenty of parking spots. The entire staff is always super efficient & friendly and they always make sure my stuff is packed correctly and well. Have done a couple international shipments with them and they were great and knowledgeable with those as well. Shoutout to Sean for his kindness on this rainy for helping me with my drop off boxes, as soon as he saw me parked my car he ran out to the parking lot & helped me to remove boxes from my trunk and took them inside the store. There are many UPS locations but the UPS store Foothill Ranch is the BEST and is my to go store mainly due to Sean's personality and his professionalism. I highly recommend this UPS location to everyone! read more

Super awesome staff. I drop off packages at this location almost every day and everyone is always extremely friendly and helpful!! Definitely recommend (: read more

We have been coming here for years. This place is great. The staff is always friendly and efficient.

Quick reliable and very friendly! I am also in and out with my Amazon returns and the customer service is pleasant. Hard to find these days with the world the way it is. The lines also are not long if you go early in the AM! I think 9-12 is the best time to go! read more

Sean and the whole staff at this UPS are excellent and hard working. They help me with Amazon returns frequently and are very fast and friendly. read more

This is by far the best UPS store I've visited. Sean is attentive and incredibly helpful. Even with a line out the door of Amazon returns, he always looks up, greets me, by name, with a smile. We use this location for a business PO Box and have also used his notary services. Absolutely no complaints! read more

Great management. Responsive. fast, and reliable services. Respectful staff. This location is too busy, but they try to provide the best services. read more

The worst experience The man at the front was rude and condescending. I was a paying customer and he was unbelievably rude. He did not want to accept Amazon return. He over charged for things like tape. Telling the customer in front of me to use tape would be $2 and then once he and her started fighting he changed the price to $3. Such an awful experience I will never use this location again read more

Wonderful customer service. Sean H. is always friendly, helpful and professional. Shipping from here is easy and the Live Scan service was quick. We will only use them to ship from now on! Thanks Sean and team. read more

Superior customer service! Very helpful, patient and friendly demeanor from all the staff. Thank you for helping me with my 11 return packages!!!! read more

I have been coming to the UPS store for many years now and have always had a great experience. Clean, friendly and quick. Sean is usually the one that helps me and is always so kind to me and my kids. read more

The UPS Store - Storefront - Shipping Centers Near Me - Foothill Ranch, California

this is the only UPS store I go to! it's always busy but the associates are always very friendly and helpful! definitely recommend. Sean is phenomenal. read more

I called the store close to closing with urgent notarizations that needed to be done, and Sean was so kind and understanding of my situation. I got to the store five minutes before closing, and Sean patiently went through each one of the documents I needed with such care and thoroughness, and he ended up staying until the job was done well after closing. Such professional, friendly service - highly recommended! read more

I came in with a return and found a line out the door. one guy (Sean) working and doing a notary thing at a glacial pace. I'm sure the notary guy had a good experience while the rest of us stood there waiting. I asked if anyone else was working just to move the line along and Sean got combative and started yelling at me that it's just him and if I wanted things to go faster then I could fill out an application and help. They have signs to this effect up too. Yeah I can see why no one wants to work there with him. Thankfully I usually use a different store. read more

If there were a review less than 1 star I would have given this store that. The owner and the employee named, Justin, offer horrible service. Even if they are available they would insist that you go to the self service area. Their self service place does not have a portable scanner so if you have a big package to return it becomes awkward. Moreover, once you are done scanning they don't have clear instructions on where to put your package in a secure place. In order to avoid this confusion I went to the person who was available and he sarcastically reminded me to read the self service sign. As I was struggling to get my big package scanned another employee of the store started ranting to another customer how people are not in the habit of reading signs. My luck that customer was equally pathetic and both of them kept on going about how people don't read signs making sure that they were loud enough to be heard, making me feel uncomfortable. I would rather drive farther than be mistreated by incompetent people. read more

Sean was very helpful today. I was getting a live scan done and even making mistakes on my part he solved it. I saw so many Amazon Karens walk in and treat the staff horribly. Saw a lady get mad and trust me we (clients) talked about her when she left. Be kind they really have it hard. read more

DO NOT GO TO THIS PLACE! It is the most sorry excuse for a UPS store (or any service provider) that you will find. I'm not simply an angry customer spouting because I did not have my way. I'm writing this because I am truly shocked at the lack of humanity at this place. The store was on the list of Amazon return centers, and I live within a half mile, so I decided to take my Amazon return there. Everything was packed and labeled, but I needed a piece of tape to properly seal the box. The store told me they would have to charge me for a piece of tape! This is without exaggeration. The individual who demanded that I pay, or I "can go return it elsewhere" was not just an employee having a bad day, it was the owner. He did not blink, he did not say that he would give me a piece of tape this time but next time he'll have to charge for a piece of tape., he brazingly and condescendingly stated that he is providing a service (and apparently he sees an opportunity to charge unsuspecting customers who were referred by Amazon). Again, I have to emphasize that the service I was there for was to return a package with the Amazon provided return label specific to that store. I am not sure if he does the same for UPS shipments, and charges UPS customers who need a piece of tape $5? Once he scanned the package, he suspiciously asked me if I wanted to take a picture of the package before I left. I am suspicious because that is an odd question. Is that a veiled threat that something may happen to my package? I would not put that past him. I have lived in this neighborhood for 30 years, and I am embarrassed to have this type of greed here. This is the person who will gouge in times of emergency, and would not think twice about charging $20 for a glass of water. If he does not want to be an Amazon return center, then he should stop being that. Again, this review is meant to admonish others what they can expect from this particular facility... It truly is an example of utter greed end of lack of humanity. read more

The UPS Store - Shipping Centers Near Me - Foothill Ranch, California

I never have written a review before, because I believe that if a business consistently does something wrong, then other customers will have a similar experience as mine, and people will eventually stop using that business. However, today, I feel compelled to write a review. It was finally my turn to be helped. But, Sean, the manager/owner said to the lady behind me, "You have only one package.", and started helping her instead. I had three items, but I just had to drop them off. I waited in line, because I wanted to have a drop-off receipt. Sean had to get the lady's box ready for shipping, because, in his opinion, it wasn't ready even though the lady said, that wasn't the instruction she got from the company. The lady ended up paying for the service. Then it was my turn. While Sean was scanning my QR code, he complained to me that I have two items and one QR code for them. He said I must have one QR code for every single item although they all go to the same place. (Two items were clearly listed under the QR code that I showed him.) I asked Sean why he helped the person behind me first. He simply said, "It is a different transaction." I knew that it was a different transaction which took a lot longer than mine. His answer didn't provide any sense. Was Sean going to help another person first again if anyone walks in with one item? I told him that customers should be helped in order in line. As I walked out the store, I heard Sean scoffed at me and said to his staff, "All Amazon customers are like that." He is a grumpy old man who doesn't admit his own fault. He likes to make his own rules and impose them to customers. I won't go there again. read more

Really BAD customer service! AVOID this store! Horrible and rude staff. They will give you an attitude or get frustrated if you are confused about a policy (which I was about Amazon shipping)! ALWAYS SHORT ABOUT RECEIPT! BAD SERVICE! read more

I've only had good experiences here, from dropping off my Amazon returns, shipping off packages, to taking passport pictures. Sean, the owner, is always there with a welcoming smile and friendly banter, and it doesn't matter if I haven't been there in months or was just there yesterday. read more

Great local UPS store! Sean the owner was super helpful with my return. My return had to be dropped off to Kohls but I didn't have time to go there. He helped me cancel my initial return and re-do it for UPS and even did the packaging for me free of charge! Great service! I'll definitely will be back, thanks Sean! read more

Always very helpful. Even when it's busy the owner try's to make it hassle free and get me in and out quick which makes it my go to place whenever I have a package to send or Amazon return. Highly recommend. read more

Sean and Scott were kind and the service was great. Easy and quick, even when they were busy. I appreciate the cleanliness and options for packaging items. Best UPS store I've been to in a long time. read more

I've been going to this UPS to get my shipments and notary done. The people in this place, Sean and Speedy Scott are amazing! Friendly, cordial and very efficient. Sean has a BIG heart. If you're in there, be sure to say "hi" to these 2 guys. read more

Worst ups store I have ever been too Rude and unprofessional with so many other choices I will never go back to this location read more

Clean and organized space. Sean is the owner of the ups store and always greets each customer with a hello or welcome. He has an interesting backstory of immigrating to America and starting from the bottom up to buy this store and be his own boss. It's inspiring. A really nice and efficient guy who gets the job done. I don't know why there's so many bad reviews when the process is simple; pack your stuff, tape your stuff, slap on the return label, drop off to ups, get a print receipt and then disappear like a ghost. Easy. Shouldn't take you more than 5 seconds. read more

Customer service is disappointing here. They must have lots of unhappy customers because there's a sign that says something along the lines of "if you think you can do our job better, you should apply". There have been so many frustrating experiences here over the years that it's hard to pick just one to note. I truly hope that they can do better in the future. read more

Today i went to store and return the item from Amazon. That guy is asking my to take the screen shot of the bar code and ready to show immediately. I told him i have total 8 items he is telling me go to the corner of the UPS store take screen shot of each bar code. Really? Horrible. He is making every one life horrible. Just because of him i sat in my garage and put it in the right order of each item so that i can return it faster in UPS. But still i had horrible experience. I never ever go back this UPS store again. If any one looking for better service please don't go this location. I am not sure if that guy is working working or he is the owner... But over all this place is horrible. I am noticing this for more than year.. Don't waste your time!. Don't spoil your day by going there!!! So i went to other UPS store near me that was great experience!!. They gave me the coupon for notary as well!!!. I will always go that placeeven if it takes few more miles longer!!!. Last very important one: If he is not the owner of this UPS store, actual UPS owner should take necessary action in order to run his business succesfully!. I have seen other people insulted and frustrated infront of me many times... I thought things will improve but never!. Now its time fire him if he is not the owner of the store!. read more

I've been going to this UPS Store location for all my mail and notary needs for years now. Sean & Scott are always a pleasure to deal with and are extremely helpful and friendly. It's the exemplary customer service that keeps me coming back. read more

Sean is always wonderful and greats you with a smile. He goes out of the make sure your packages are always handled with care

Sean always cracks us up, always get in and out quickly and don't really have a wait! This is our go to store!