My husband and I moved to the area summer of last year and got a mailbox here, the entire time we've been absolutely blown away by the kindness, care, and quality of service! Everyone warmly greets us when we come in, and every staff member has gone above and beyond to help in with any issues we've had, special shout out to Arshdeep and Nikki since we see them the most often! The lines move quickly and the quality of service never skips a beat. They completely exceeded our expectations from day one and that hasn't changed. They do the impossible by making it a joy to pick up the mail!! read more

My fav UPS in all of East Bay. And I've tried them all, from Richmond to San Leandro to Concord to San Ramon and all in between. They are thoughtful, cheerful, and efficient. Wish they would train other franchises. Sun hours also a bonus. read more

The staff were very friendly and helpful. It's a small store so it gets busy quick but the staff is very courteous, respectful and patient. Went in for a notoriety and faxing some paperwork and the staff was very accommodating. Totally recommend and Amandip and Arshdeep were awesome! read more

If I could give this store a 0 I would. They have a 10-15 package on site limit because they are a small store. So this means they will refuse your packages and get it sent back. Dont ship anything into this location read more

Staff is super friendly and helpful. Great customer service. Don't be scared off by a line. They are very efficient and there is usually minimal waiting. read more

This store charged me almost $4 to print a single sheet of paper and tape it on a box. Unfortunately, one must deal with the UPS store if one has a relationship with Amazon. read more

The UPS Store - Storefront - Shipping Centers Near Me - Emeryville, California

Wow, this has to be the worst UPS I've ever been to! People here are never helpful. The only reason I come here is because it's the closest UPS to where I live. Today I came to drop off a package forgetting to print the pre-paid return label. I was hoping the woman manning the desk could help me print it because I was the only customer there. But she told me to use the computer to print it. I said sure. Then she informed me that it'd be over $3 to print one page. I was shocked because I've printed stuff at FedEx before. It costs less than 50 cents. I shook my head and walked away. She didn't even care. I'm completely speechless about the level of customer service at this store. If they hate their job so much, why are they even here in business?! read more

Under new ownership and loving it. I've had a mailbox here for years and the new owners and their team are the most lovely people. Convenient location, easy parking, friendly smiles and great service my go-to UPS store. read more

Great experience today at this UPS store. The agent couldn't have been more helpful and friendly. I was in and out in a minute or two. I had some difficulty finding it tucked away in a small strip in the Watergate Shopping Center, but the Watergate Market is highly visible and UPS is in a building just to the right (east). The load of one-star Yelp reviews that are full of hate date back to 2022 and before, all the way 2016. It's probably time for Yelp to clear some of those out. read more

Fought traffic to show up at 6:00 PM with two boxes with prepaid labels -- all it takes is to scan and print the receipt. They were locking the door and didn't help me. Poor customer service. read more

I usually only go to UPS stores to drop off Amazon returns. These are very quick "in and out" transactions. UPS just has to scan the barcode I show them, take the item and give me a receipt. Unfortunately, things are only this easy when no other customers are at this store. For this reason, I try to only go to this UPS store when I either know I have time to wait around or during off peak times (9-10am on a weekday). I've found that even when more than one person is working at this store, they all only help the same one customer at a time regardless of whether there is a long line etc. I've actually been in line here waiting while multiple employees chit chat with a single customer instead of helping the next person, i suppose that is nice if you're the customer they're chatting with but I wish they were more efficient. Because the job gets done eventually and they've never been rude, giving 3 stars. read more

Average, okay business resources for local in an emergency. Staff is average don't go out of the way to promote customer service. read more

The UPS Store - Shipping Centers Near Me - Emeryville, California

Ownership has changed and you can tell. The building feels more welcoming. They don't try and rush you out. They take the time to share all options with you. Amandip and Deepi are always readily available and treat you like family. I come here almost weekly because I have my mail box here and I have a small business which I mail large items frequently. Recently added, they're now open Sundays! This helps me out quite a bit, being a small business owner. read more

I have never had a problem at any UPSTAIRS store..fast reliable services..what else do u neef

Under new Management. Since new management took over this place is great. They take care of you with ease and are very friendly, helpful and always have a solution. They are quick and efficient. There is plenty of parking available. I trust this location to ship anything and everything. They also have notary and mailboxes for rent and prices are good. This is by far the best location in the area. read more

Both Aman and Alice were great today, as always. I needed notarization and a Jurat for a document. We were waited on promptly, with the highest level of courtesy, and our issue was addressed and resolved fully. All expectations for courtesy, professionalism and topquality service were exceeded. THANK YOU to Aman and to Alice. read more

Yeah service here sucks a big one. The only reason I go here is because it's the nearest one to where I live, so I tolerate it. I went in Thursday to do an Amazon prepaid return. I walked in and nobody was there. I went behind the counter, into the back looking if anyone was there. Nada. I could have just as well grabbed a UPS box and raided the stock of shipping supplies, or helped myself to other peoples' packages that were off to the side. I finally knocked on the closed door that said 'Employees Only' and heard a woman's voice saying they'll be right out. The transaction was abrupt. I said I had a package to return to Amazon. No hello, no apology for not being available, she just scanned my package, printed my receipt, told me to toss the package next to the heap of other packages, no thank you, no goodbye. Thanks Beeotch. Go back to customer service training. read more

I scheduled a notary appointment online, but when I showed up to the appointment the worker told me there's no notary available. I went to Aardvark notary on Telegraph in Oakland just 10 minutes away and they took care of me right away without an appointment. Don't use this UPS for any notary services and don't trust their online appointment service. read more

I've always had good experiences coming to this location. The staff was always friendly and the lines were never more than 3 people ahead of me. Granted I did a lot of amazon returns here and the staff never gave me a hard time. Parking can be tricky sometimes depending on the time and day that you go. Each visit never exceeded more than 15 minutes, which isn't bad compared to other UPS stores that I've been to. read more

Returning packages is quick & efficient. Plenty of parking and the UPS is conveniently located right off the freeway. Never had an issue with the staff. read more

I know from reading other reviews and from personal experience at this store that sometimes customer service can be inconsistent. However, when I recently went with a relatively complicated order of sending a stack of documents to Sacramento with a return label and envelope for the documents to be sent back to me after processing, Aman was super patient and helpful. It took a few minutes for us to get on the same page about what I wanted, but when we finally did, it was a breeze. As others have noted, notary services are sporadic and require you to call day of to verify the notary will be there, but that's true of many of the smaller UPS stores (go to the one in Piedmont for great notary services). Keep in mind this is a small locally run business and you may have to wait (no different than the post office, really). Other than that, I will continue to come here for my return drop offs and the occasional complicated mailing order. One star removed for opening a few minutes late. read more

Always helpful and efficient. I've had a number of interactions with the store employees and found them pleasant. Package returns, emails, scanning, printing, and passport photos. They seem to do it all. read more

Terrible customer service at this UPS store. The employee had such a terrible attitude. He was not helpful. Take your business to another location. read more

I will give 0 star if I can. The store want to charge me $7 for only a piece of tape. Also, the attitude of the staff is very bad. When I was talking with him he used his finger to point at me which was really disrespectful. If you have other options to drop off or deliver your package please don't ever come here. read more

Since this store has been under new management the service has improved ten-fold. This is my go-to stop for Amazon returns, mailing, and printing. I'm always in and out quickly and the staff is very helpful. The store is always clean & tidy, and I never worry about mistakes being made. read more

Mr Hira provided us with Notary services a couple of weeks ago. Unfortunately, we had to go back to get documents re-notarized because of a mistake from our end. Mr. Hira was so gracious, and considerate that he did not charge us the second time around, even though he was well within his right to do so. Exceptional customer service and very knowledgeable are the two attributes that come to mind. Would come back here at again should I need future notary services or UPS store services. Highly recommended. read more

If you can go to another UPS store, please go to that one. They are incredibly rude with facial Expressions and tone and bad customer service. read more

Horrible service. I sent a package to Texas from here and the box got damaged in transit. They sent it back to me and lied saying that the person I sent it to said it was damaged. The person I sent it to never even received the package. I ask her about insurance claim and she doesn't give me a answer. She then says it takes six weeks to open up a claim and will probably take longer due to Covid 19. She said if I wanted to ship the items again I would have to pay again to ship them. Horrible service. Only care about getting your money. Selling boxes at high prices and the shipping costs more than what was inside the box. Ridiculous read more

I hate to follow the crowd, but these people suck and they lie. Came here twice trying to pick up a package. First time they told me it wasnt there. Checked with the shipper, they checked with UPS, UPS said it was at this store. I tried to call this store to confirm but they don't ever answer the phone. Calls just go to a full voice mail box. Went today to try to pick up my package again . Got there a few minutes after 2pm and they are locking their doors even though the sign says they close at 5pm and there is NO special notice for holiday hours. I knock on the door and a woman comes out. Telling me they can't look up my package because their system is down even though I just saw someone else exit with packages. She said they were closed. I pointed out they were closing earlier then posited regular store hours. Then she said she forgot to post holiday hours and that the owner told het to close early. UPS should pull their franchise. read more

Came here a few times to drop off a pre-labeled return package and my times here were just ok. Strangely upon my last visit one of the employees told me that for UPS packages I could not get a print out receipt and had to take a photo of my package. Interesting. I've never heard of that until I stepped into these doors. Staff was cool, but I did feel rushed. Parking sucks! It's a shared parking lot that easily gets filled. read more

Customer service - not worthy of even 1 star No welcome, no customer respect, charges 2$ for taping per package. I wish there is no star policy. Lady at this place is horrible. So much attitude. Somehow UPS corporate should be made aware about experiences of this location. read more

Update: thank you to the management from this UPS store location for responding to my review. I have since checked out this location a few times and I have noticed a big difference in the customer service. I appreciate you taking the time and effort to listen to feedback. Look forward to using your services again. read more

Went here on a Saturday afternoon only to find a scribbled paper taped to the door saying they were on a lunch break and should be should by 2pm. Incredibly unprofessional. Build a lunch break into your official hours if you can't manage to staff your store correctly. read more

I've had a mailbox at this store for a few years. The people working here are always very diligent and have definitely gone above and beyond to help me to my car with large packages, finding lost packages, etc. I've also mailed many things here and have been satisfied with the results. I also see these essential workers doing their best and multi-tasking to service clients during busy times. This is a very necessary service, especially now during COVID so I appreciate the team here so much!! Many of the things I see others complaining about are simply not in the control of the employees. 5 Stars! read more

Just phoned this location to discuss a package dropped off there some weeks ago that never arrived to its destination. Luckily I have the receipt from the drop off, however I was hung up on, and when attempting to call back they let the phone ring and ring. After several more attempts to call back, ring ring ring, I'm now writing this review. Never a good vibe at this location, but I've used it many times over the years because of location. Very frustrating that this business is so unprofessional. Wish I could be saying something more positive. read more

I went into drop off a package but i forgot to print my label. Luckily these guys offered print service for me to print my label so i didn't have to drive all the way back home. Staff was super friendly as well read more

UPS - Stop contracting this store! 0 Stars I knew better than to go back to this store a fourth time when all three of the previous times were so awful. But it's the one closest to my house and it was later in the day. I called repeatedly to get their email to send a doc to be printed. No answer, no answering machine. I tried finding it on their web site. Nothing. Entering the store, I remembered the familiar feeling of the feeling that having customers is a hassle, and they wish we wouldn't come to bother them. The young woman was rude as usual, unhelpful as usual, and then rude again, as usual. After then not being able to mail the package, I gotta admit I got pissed off. I did tell her that there is a reason they have such a low Yelp rating. It's a very good reason. The service at this store sucks. Why do people go into a service industry who don't actually have the mind-set to supply a service? Never ever going here again. I suggest the same for other people looking to mail their UPS packages. read more

Always so nice and helpful, I will come across town from El Cerrito just because of how wonderful this UPS store is. I can't say enough good things about this store and the amazing employees and customer service I receive here. Even if it's usually just returning something from Amazon. I recommend this UPS store for UPS store of the year! read more

I had a great experience here thanks to Amandip and Navdeep. They were both very friendly, responsive and helpful. They helped me figure out a mistake with my Amazon return label, then went overtime to help me because there was some issue with sending an email with my new label for them to print out. Then they packaged the item perfectly and quickly. I'm grateful for people like them who go above and beyond to help others. read more

Super rude and didn't acknowledge me. Probably upset because I was dropping off Amazon items to be returned. After she spoke in her native language to her colleague I still said thank you and of course she didn't say anything back. In the wrong business ladyyyyy read more