Always guaranteed to have helpful positive experience here! Even when it's raining, even if they're busy, even you're in a mood from having horrible service everywhere else! Came in again after a whole day of terrible experiences elsewhere AND I forgot money! Ray said come by next time to pay us back and took care of my package so kindly. I always appreciate them and honestly it gives hope that people like their job, who they work with, and just genuinely care about being good people! Thank u again! read more

I was walking by and saw their Lottery sign outside so I went in to try my luck on some tickets. An employee approached me in the package side area of the building asking if I needed help. I told him I was here to buy Lottery and we walked over to the other room where the ticket machine is located. Quick and friendly service. read more

Private Mailbox and General Store - Lotto time 2023 - Couriers & Delivery Services Near Me - Oakland, California

Worked hard on making sure my delicate package is secured! Love it ! Exactly what I needed while waiting good music was playing. Thanks PMB! read more

Private Mailbox and General Store - Couriers & Delivery Services Near Me - Oakland, California

Do not use this private mailbox!!!!! if you are trying to call before you make the trip, they never answer the phone because all the staff is outside smoking use another Post Office Box service. read more

Excellent customer service. Great people work here always helpful and friendly. They will help you find and even customize the right box for you This place is always my go to. read more

We found it hard to communicate with the staff, phone wasnt answered, emails didnt get a response. Showed up in person and was promised a call, but never got it. On the second visit we finally found the notary, but he was very unhelpful. Couldnt answer the most basic general questions about notarizing a document. If you want someone to stamp a document no questions asked, this is the place for you. read more

I once had a mailbox here, but the people that work here were stealing my mail I was even getting most of my mail five and six months late. I'm glad I got away from this nasty filthy junkie place. The place is very junky on the inside they seem to have packages scattered everywhere there's barely room to walk into the place that looks like a" little hole in the wall "with barely any light to see. My package's always had bug spots and blood stains on them when I would pick them up from this place which seems to be very dirty and dusty on the inside. I see one of the workers a "Asian male with big gray hair "seems to be a big marijuana weed smoker. He always looks like he was high and he could never find your packages, cause the place was always so junky . No wonder why this place always smells like marijuana and dust. He always Hangs out in front of the place smoking weed, with other guys like he's some big gangsta when in reality he looks like a nerd. Even when you walk by the place you're either smelling marijuana or something that stinks very rotten. Well I'm glad I got my mail away from this dusty place, (little hole in the wall. I wouldn't recommend this place to anyone. read more

Amazing people who are supper helpful! No long lines and fast service! I highly recommend this place for all your packaging needs!! read more

Just straight up not open at 9:15am on a Thursday. Lights on, no one inside, people waiting since 8:30am. No signs or anything....

It's not uncommon for the owner (or they/their staff) to withhold my mail or packages until later in the day. I usually try and drop in over my lunch hour every day, but I am always told to come back after 2:30 pm pst. All the while I see the staff outside taking smoke breaks. I have opened a complaint with the Better Business Bureau and the City of Oakland Public Ethics Commission so this does not happen to other consumers and small business owners. Their location and pricing is outstanding. read more

I come here weekly and you could not find better customer service from a small business. They offer the best solution for your budget and are incredibly honest. Also, the packing is very high quality and I have had them ship multiple computers for me and the care if making sure they are ok are A+. They also move very quick and I have never waited that long. read more

Great service & assistance. They're nicereliable honest people. Can't beat it. I love it here & don't see myself getting a box anywhere else

Love this place from the owner Raymond Kim, to all his helpers this place rocks. You can get notary, lottery, passport photos, you can send FedEx you can send UPS, they are amazing always always so helpful and super nice read more

Love these guys. Efficient and helpful and lots of services available. When I need to drop off for UPS or FEDEX and don't need the official branded storefront these guys always are my first stop. read more

I've never seen a more neighborhood place than this. Super friendly and efficient. Miss Laura is the best!

i hate this place. I stopped by and the person behind the counter could not manage to be polite to me and the others in front of me. why such rudeness? Didn't your mother tell you that if you are rude someone may take a switch to your rear end? grow a little patch of cookies in the corner and eat one every time you feel the need to be rude. perhaps you will become sweeter? read more

I have rented a private mailbox here for years, in order to protect against mailbox theft. This is a fabulous family owned business with integrity. Staff are always friendly and helpful. I especially appreciate Laura, who goes the extra yard, and always has a special treat for my dog, Coco! read more

I don't know why all the years I've had a Pobox here I've never reviewed shame on me. This place is theeeee best , the guys that work here are total sweethearts and very hard working, they always remember you. I think I've had a box here for 8 years plus ++ and I wouldn't take my business elsewhere. I love this establishment!! read more

Great service, good folks, straightforward. Many times I've found myself skipping right over the post office (literally next door) and going straight to Private Mailbox and General Store for shipping (both FedEx AND UPS!), envelopes, shipping prep (like packaging boxes, frames, etc.) and even stamps (there's an added cost to those, but with that ridiculous line at the post office, if I need 10 stamps and I have to pay 20 cents extra, I'm not going to cry about it. They also have a fun selection of birthday cards and local Oakland and Lake Merritt greeting cards which are great to send off with packages. A little Oakland flavor -- love that. They also do notary services, have priviate mailboxes (like a PO box, but there's always someone there to sign for packages), sell lottery tickets, batteries (which has saved my butt on more than one occasion) and even have a copy machine. They're a one-stop shop! read more

Private Mailbox and General Store - Private Mailbox and General Store in Oakland near the Grand Lake Theater and Lake Merritt - Couriers & Delivery Services Near Me - Oakland, California

Great customer service. The staff was super nice and helpful and it was a quick and easy process. Parking is limited, but overall great service and I would go back. read more

Love the staff. It's a wonderful neighborhood business unlike so many these days. Raymond, Laura & Leo are the best!

Thank you so much for being so accommodating! I really appreciate your very helpful and sweet demeanor. It was a pleasure coming in. I will definitely be coming here instead of the post office! I had gone next-door to the post office trying to return a blow dryer on warranty. The company wanted me to include the receipt for the shipping so they would reimburse me. The post office wouldn't let me include the receipt in the package, it needed to be sealed before they wouldn't take it and the woman there was very rude! read more

Support small local business and good people! Leo is a master of authentic no frills customer service!! He has twice now saved my day and felt like my very life in that instant. This place has not only shipping services but a bunch of other useful things like copies, keys, notary -- and my favorite -- Honest service!! He even directed me to the post office next door one day when my overseas shipment would have cost a fortune through him. read more

Super nice! Accidentally came to the wrong spot because I had a big item and limited times to get a ride to the UPS. At first, I was told there was nothing I could do to return and ship my item, but I was lucky that the man working there caught me at the door and asked questions and offered solutions on how I could ship my item. He was patient and friendly! Definitely 5 stars, wish I got his name but I'm definitely grateful for his help. read more

After rearranging my entire day to get to this place for notary service, the notary was not here. Really? And there's only one notary? Grr. Not happy. Also the place is a dump; I'm never going back. read more

If you find yourself in the Lakeshore district of Oakland and needing to get a package out quickly, this is the way to go. Next door sits the US Post Office but it hasn't been updated sicne the 70s and the line usually spills out the door and nearly halfway around the lake. Ok, that's an exageration but only slightly. The Private Mailbox guy was friendly enough and let me run out to check on my car that was illegally parked while he readied my shipment. Try that at the PO. read more

Nice option for a po box near the lake merritt area. Everyone is very friendly and helpful. Has a home-y feel to it.

I love this place. When I first moved into the area, I rented a mailbox for privacy purposes. Have to avoid nosy roommates snooping through my mail! Every day when I came in, the staff remembered me by name, were extremely helpful and I never had an issue with my mailbox, UPS/FED EX services, mail, etc. The reason for this review? I have not had a box in this place for well over a year. When I went in today to drop off a return via UPS, I was again acknowledged with the same friendly greeting from a neighborhood place. When I got home, I realized I forgot to write two numbers on my package. I called and asked if UPS had picked up yet. The person on the phone said they had not. I was grateful to have the chance to fix my mistake. He found my box, pulled it, and took the information right over the phone and fixed my problem without me having to go up there and do it myself. Excellent service, friendly staff, all around great place in the neighborhood. read more

My Box: I have had a box here for just about 2 years, and I love it! Laura is the best, and always has a treat for my dog Bindi. Lee and the other guys in the outgoing area (sorry I don't know everyone's name) are also friendly, give great honest service, and are extremely helpful. I am always calling to see if a package is in. They receive packages unlike the USPS, and in my estimation are affordable, especially considering UPS doesn't even attempt to deliver my packages at my home, and always just puts the slip on my door. I live around 20 minutes from the pickup location, so Private Mailbox was the only practical solution. I actually save money, considering the extensive shopping i do online. A shipping story: I did some research and found that my package was 1 inch above a cutoff point, and subsequently cost an extra 80 dollars to ship. Lee put in the measurements just under the cutoff and saved me an incredible amount of money. Real people, real service. read more

I've been here twice and they WOWED me both times! The first time, I needed a box for something I was going to mail, the guy packaged my item very well and gave me helpful advice about shipping via US post! The 2nd time, I needed to mail a heavy box to a client. They went over all my taping mistakes and pointed out some shipping options I was not aware of...these folks really know customer service! So awesome, I tipped and plan on coming back! read more

This place is awesome! Staff is nice and knowledgable. Good small biz feel. I got my passport photo taken here. Cost nothing and it took only two mins. read more

This is one of those places where you go in and when you ask if you could mail a box out, the cashier says "no" and then pauses and laughs and says she was being sarcastic. I can't stand this kind of patronizing, insulting and rude humor. She said some other sarcastic thing meaning to be funny, but it came off as an unnecessary comment considering the context: I was a polite and modestly dressed citizen simply mailing a box out, trying to get by in trump's america. Prices are WILDLY overpriced here. It sadly SMELLS HORRIBLE and musty in there, too; maybe they can get an air filter or something. Lessen the terrible humor and foul stench, both stuck like cobwebs to the interior. read more

Helpful, friendly, and responsible! And if there is a mess-up they will fix that too! I would much rather come here than stand in the line at the post office. read more

Pretty easy to go in and out to get my mail. People behind the counter are kind and helpful, Leo especially, who's offered multiple times to help me get my packages to my car. read more

Came in here looking for an irregular sized box to ship a frying pan (but thats a different story). Leo hooked me up by cutting a custom sized box, gave me some mail labels for free and sealed the whole thing w packing tape. A custom job. Very effcient. I will definitely come back and use this store to mail higher priced items or when I need to pack something up. read more

I've lived in the neighborhood for over 6 years now and would NEVER go anywhere else (including the Post Office right next door) for my shipping needs. The staff and customer service is very friendly and honest. Exactly what makes the Lake Merritt district such a great place to shop, eat etc. I especially love supporting the local family owned business' in the area. They even copy keys and other great services that you wouldn't find available at UPS, FedEx or the post office. read more

I've been here twice and both times received superior service. The first time they didn't have the right size box for my package so the dude just made me one out of a bigger one, free of charge. There's never a line, they provide you with a sharpie for addressing your package if you forget yours, and it's cheaper for big packages than the post office next door (which always has long lines, rude customer service, and poor air circulation). They also sell stamps---at a higher price than the post office---but sometimes the extra 8 cents is worth being treated like a human and not waiting in line for 20 minutes. This place rules and I will definitely be returning for all my postal needs. read more

I had to return some rental textbooks. I've done this at least four times before, but I've always dropped off at the UPS store on Piedmont. I did the same thing as I always do: packed up the books, printed the label, and taped the label to the outside of the box. I dropped them off on Wednesday, December 19th. They SHIPPED one of the boxes on December 28th, and as of today (the 29th) the other one is still not out for shipment. What the hell? I've now been charged an overdue cost for the lateness of the books. All of the other times when I dropped boxes off at the UPS store on Piedmont, the packages went out within 24 hours (which is what matters in terms of the due dates, not when the company actually receives them). I will go back to using the Piedmont store from now on. Two stars only because the guy behind the counter was smiling and friendly. read more

Very sweet personnel. They are all so kind and friendly. Sometimes I just stop by to get a smile. Great for the neighborhood. Keep up the good work guys, and Laura. (smile) read more

I stopped by to mail a small box after the USPS closed next door. The workers were nice, but lacked some common sense.. After weighing the box, I asked what would be the cheapest way to mail it. He said, "well it's pretty light, what's in here? Maybe it can fit in a padded envelope." I didn't feel comfortable revealing the true contents (expensive & fragile electronics that I thought might get crushed in an envelope). But before I could even respond, he starts vigorously shaking my box! DUDE WHY ARE YOU SHAKING MY BOX!?! This isn't your christmas present. Don't go here unless you want your packages scrambled. read more