The tall bald man at the store at 3:09 pm today was mean and condescending to an employee today in front of customers, and then mean and condescending to me, a customer. No one should be should treated this way. read more

I needed to pack a defective tent that was about 5'06 and send it back to Amazon. Angel was working by himself on a busy Sunday, but he jumped at the opportunity to help me out and packaging this massive item. This review isn't necessarily for the store, but specifically for employee Angel. I even offered him a tip but he denied me and was just happy to help. Thank you for the great customer service! read more

Great customer service, the team goes above & beyond to help in a quick & efficient matter. Just renewed services for another year.

The owners and workers are super nice here. I always appreciate how much I can tell they don't hate their job. I've never had an issue with packaging and my items have always been delivered. I also return some of my amazon purchases here and again, no issues. Thank you so much for being an amazing UPS store in my neighborhood! read more

This is the best UPS store you can visit. Very clean, hospitable staff, and the air conditioner works very well here (great for those summer days in ER)! UPS has contracts with Apple, Amazon, etc. so returning packages is always easy and convenient. Overall, great service with free parking! Angel helped me today. He was quick, polite, and helpful! Rose is always great :) Covid procedure: max 2 ppl in the store and must wear a mask. There's hand sanitizer available on the counter for customers. read more

This is the best UPS store. I used to dread going to the one by where I used to live because the guys that worked there were so awful but this place is great. I'm always greeted with a smile, the staff is extremely polite and my orders always get to where they're supposed to go. read more

I dropped off a package less return of damaged headphones last week (7 days ago), the guy working there scanned my QR and gave me a receipt but Amazon says my return has still not yet been received. I tried to call the store and they don't answer. What's up guys??? read more

This is the only UPS store I come to. Sometimes there is a small line, but they take social distancing seriously and ask that only a couple customers be physically inside the store at any given point. Everyone here is super helpful and I've never had an issue with anything I've posted. I do all of my Amazon returns here hassle free just by providing the code. Shipping holiday packages from here is also a breeze. If you've had bad experiences at other UPS/shipping stores, I'd give this one a try! read more

We went here on two occasions. The first visit was to return our direct tv equipment. Apparently, direct tv has a contract with ups and Rose was super friendly and assisted us with a smile. We didn't have a packing slip and she explained to us that she'll try to scan the barcode on the equipment to generate the packing slip. It worked. Fast and friendly service is what you can expect here. While we were there, Rose told us they also provide notary service, so I returned again when I needed a notary. Although the notary service is a little more than other notaries I've used, I'm willing to pay the price for convenient service at a convenient location that is open later than other notaries. However, I would call first to confirm when Rose is present, because she the one that does the notary. Overall, my experience here was great and I'll return again for all my shipping, notary needs. read more

Love that this place was opened so close to home! I used to have to drive to South Pasadena or Glendale so this location gets 5 stars! Whenever I come Alma &/or Rose are always so friendly and willing to help out. I appreciate their thoroughness and great customer service!!! If you ever need to send or receive a parcel come on in they are really awesome! read more

This place is amazing! Angel and Rose are very patience and professional. They helped me return my items and made me feel comfortable and it calmed me down from stressing about getting a label on my phone to print it. I highly recommend this place if you want great service and very kind people behind the counter.... read more

David is the real mvp! Thank you David! I went in today, a Sunday afternoon looking to mail off (to separate locations) 3 medium sized photos I had professionally reproduced and framed. David was helpful, kind and patient. Feeling very confident those fragile packages will reach their destination in perfect condition and ideal time. read more

We needed a notary today because our regular notary has semiretired. Luckily we found Rose at our neighborhood UPS store. She was fabulous, knew her stuff and took care of us. We were also able to send our documents from the same store. Thank you Rose, you are the best ! read more

My neighborhood go to for printing and sending things back to Amazon. Thank you guys for all of your help!

It cost me $9 to print a SINGLE black and white one sided sheet of paper because of the computer system they put in place. Instead of just being able to send it to an email to print, you have log into your email, which takes just a few minutes, and charges you insane prices for it. $0.18 print turned into $9!!! I feel so bad for the staff that has to deal with all the angry customers this process has brought in! read more

The woman who is, I think, the owner, is extremely professional and pleasant. She has fantastic people helping her who are as kind and efficient as she is. I wish everyone in the world had the kind of work ethic and skill the people here have. I came in today with an impossible task, and they were done with me in five minutes. read more

Rose is amazing! I had to ship a return of a large chair, and Rose made sure to help me find the right box to fit it in and even helped me tape the 40+ lb package together. Highly recommend! read more

They are so quick and efficient here. Since I found this place I have not gone anywhere else. Friendly employees and speedy service is wonderful! Thank you Eagle Rock UPS! read more

Another UPS store that does not answer their phone during business hours. Do NOT trust their hours of operation posting neither they change them like the weather and do not update the website. Clasis corporation acting like a mom and pops business. read more

Rose was super sweet, helpful and provided wonderful customer service. Really feels like a local neighborhood business, and makes the whole shipping process very easy and convenient. Will be making this our local shipping center! read more

I had to send a package to Canada and I was totally clueless on how to go about with the process. I came in with my package and Rose basically did everything for me. She is very knowledgeable with her job and super friendly. I also came 20 minutes before closing since it's the only time I could come. Some people would give you attitude for coming so close to closing but not Rose. She was more than willing to work past closing. She even told the two customer behind me that she will still serve them even though it is already pass closing. I am very grateful for Rose's hard work. This will be my go-to UPS Store whenever I need to send a package. read more

I've been there several times and every time I go all the employees are very kind and respectful. It's a clean store and they are always attended to your needs. I would recommend this please to friends and family. read more

We were under the gun to submit notarized documents same day, distances and logistics were complicated. Rose was very helpful and accommodating. Had it not been for her we would have missed our deadline. read more

John was super helpful he was cheerful and super nice.and instantly made me feel welcome thank you so much John for a welcoming visit Will be returning again :) read more

Rose, thank you for being fast, efficient, and above all friendly when I rolled in at the last minute on Christmas Eve! I'm gonna be honest, I wasn't having a great day but I think I am now. read more

It was the best shipping experience ever. David is the best ! Taped my box up and everything. Give him a raise !

Rose and the other workers are very nice and helps me ship my packages with ease. This UPS store is very convenient and easy to get to. I usually hate going to shipping stores because sometimes they're rude and unhelpful but this UPS store and especially Rose because she's always the one helping me gives me the warmest welcome! Thank you, UPS! read more

I needed to drop off a return package that I thought was UPS, but it was US Postal. Rose, at the front counter, was nice enough to take it anyway which saved me from having to make an additional stop. I'll be coming back. read more

This place is great. A very reasonably priced printing option and top tier customer service. I highly recommend this place. Always the fastest service. I ordered a few pages to be printed and didn't see it had a wait time. I called and the wonderful employee printed it up right away and I was in and out within minutes. Big thumbs up. read more

I had many errands and ended up having to rush to this place right before it closes at 7 pm. My expectations for customer service was a bit low, as I thought that it was so close to 7 pm and employees were getting ready to close. Got there at 6:56 and was greeted with a smile. She told me her name was Rose, and chatted a bit while she processed my shipment. She never once let me felt rushed or gave the "Oh crap you are here two minutes before we close" vibe. She told me about the other services the store offered and closed the transaction, again with a smile and cheery good night. She had no idea I had a bad day and that her friendly and great customer service made a huge difference. By the way, this was done with a minute timo spare before 7 pm. Thanks Rose! read more

Rose is so friendly and helpful. Business hours are flexible. She offered to recycle my old packaging and I was able to drop off my Amazon items without any packaging. Thanks!! read more

Live this place! They are fast and very polite and informative. They are open way after I get out of work and a lot of times I have to go there. read more

I'd like to thank Edgar for his service and help with a very fragile item I had to return. After purchasing some bubble wrap, he made sure that it was packaged properly and gave me peace of mind. Now I just wait to get my sound system back and the groove continues. I will be returning to this UPS. read more

Very quick and friendly service! Dropped off 7 packages, and was in and out in less than 5 minutes with a receipt. Thanks Edgar!

This place is the best! So easy, fast, and a super warm friendly environment. John helped me and I was in and out within 5 minutes! Definitely my new spot for shipping packages. read more

Everyone here was extremely pleasant. Rose was helpful and a lifesaver helping me send out a package overnight. I will return many times when I need something shipped. Thank you! read more

Rose and Edgar were amazing. They helped me pack a computer monitor offering me advise and supplying me with everything I needed. So happy I came here instead of a gross post office read more

This is by far the friendliest UPS Store ever! Rose and everyone there is fantastic. Always attentive and very polite.

Stopped by here to shop out a package on a Friday afternoon and Rose provided the best customer service that I have ever received at any UPS store. From the moment I stepped foot in the place to the moment I left, the whole experience was great! read more

I just feel like Rose and Angel are part of my family now! Every time I have something big happening in my life and I have to deal with it, I go there and they help me figure out the safest, quickest and least expensive way to do it. They really go away out of their way and show compassion to help me figure things out. read more