So helpful and thoughtful. Crowded and still made me feel like a valued customer. Explained what my printing cost and why, and bound it by hand read more

I'm thankful for a location in Dripping! Always helpful even when it's busy! I appreciate you!

Absolutely terrible experience for amazon returns. There should be an "express" kiosk for customers with only one item or the staff should assist those with large returns to keep the line down. This is the third time I have come in here to return an Amazon item only to wait in line for 15 minutes as there are people with TONS of returns. Terrible. read more

Rude, combative and generally unhelpful. Every time I stop at this convenient location I leave disgusted at the service I received. NO MORE!! Don't bother, go out of your way and avoid being treated poorly only to have to go somewhere else anyway. read more

Didn't slow up for regular scheduled business hours in Monday morning at 9am. Door locked and no answer on the phone. Not a holiday and website said they were open. read more

I wondered why this store had such poor reviews....well they definitely lived up to all the poor comments. No help whatsoever with Amazon returns. The staff made it evidently clear that Amazon was owned by Whole Foods and that is the preferred point of return for UPS. I know UPS is somehow being compensated so you could at least offer some help. The only time I was given direction is when I did something wrong. Told by the lazy girl "working"... "that goes in the green bend and this goes on this dolly" How in the hell am I supposed to know this?? But she was sure to let me know what time they closed and I was approaching that time. A man walked in 3 minutes before closing and not a word was said to him??!' Horrible service and will reach out further beyond this franchise as evidently any feedback is not being heard at a local level. read more

Incapable of handling a simple print order. The employees always seem overwhelmed even when the store is empty. Every single time I come in here there is a problem. Avoid at all cost. read more

We came in for one of the "other services" that the UPS Store offers: notary service. What an awesome experience. Quick, professional, friendly, and accurate. There will be a time in every American's life that they will need help from a notary. If you're near this UPS Store, then I strongly encourage you to visit them. read more

I scheduled a notary appointment online at UPS two weeks in advance and received confirmation and a UPS generated reminder the morning of. I arrive and am told no one is there who can provide notary services and their person who is certified may 'have slept in' and wasn't there. Unprofessional and truly disappointing. read more

Alyce was wonderful! I really hated the idea of hunting a UPS store in Austin so stopped here in spite of the negative reviews. Alyce was friendly and helpful with the self service kiosk and I was done in three minutes at the most. I can gripe about Amazon making us go to a UPS store now for returns but not a single complaint about this store. read more

Waited 20 min in line to be told to wait in a self service line to print drop off receipt? She did not have anyone to wait on other than myself. Can't remember her name Hispanic girl in early 20's. Waited in self service line 20 more minutes. read more

I'm very confused on why it has so many bad reviews. I love our UPS store in DS. Staff are very friendly, and Amazon returns are extremely easy and quick! read more

The UPS Store #5486 in Dripping Springs is the worse place I have ever been to, I find that there's 100% employment turnovers which is a reason for such terrible service. No one shows any knowledge of the same training, so this is why there are many many and I mean many customers having delivery issues with packages. The Dripping Springs UPS and Belterra UPS are owned by the same owner, so I feel the owner needs training, so they can run a better UPS store. read more

No one willing to help customers. Everyone has to use a kiosk. Very rude employees!!! So much attitude about doing their job. They wouldn't scan my UPS code, told me to use the kiosk (not even an amazon return) and surprise, I had to be scanned at the counter, which they did for me with a huff and a puff. read more

Went to return some Amazon stuff this morning. Folks in the store were cordial and the "front man" was funny, relaxed and helpful in getting us through the process. He gave us a copy of the remodel schedule, which begins this Friday (5/17, at noon). Glad we stopped in!! read more

Man at the counter refused to print me a receipt for my non-Amazon drop off. Was told to print it myself so they could "save their paper for drop offs". Um, I'm printing my own receipt on your paper -- what is the difference. Watched another employee scan a non-Amazon package a print a receipt for a customer. Corporate or management ought to talk to this kid. Wearing a lime green sweatshirt if it happens today. What a joke. read more

I am begging the higher ups to place several Amazon kiosks in here! It would alleviate the all day long lines. It seems that it is most of their business. Other UPS locations (Austin) your in & out Please upgrade ! Other than that , Great Customer Service even though they are overwhelmed with amazon returns read more

The one woman that's always working here is so beyond rude and short every time I come here. My husband and mom experienced the same. In fact once she closed and locked the doors (5 minutes before actual closing) as my husband was walking up with a large heavy package and she laughed as she locked the doors on him. Ill travel to belterra from now on read more

The staff here is very nice and professional. I've been to many UPS stores in my life and usually the staff is rude but at the Dripping Springs location, they're friendly and smile and make eye contact. Mailed a letter certified mail with no issues. Seems very well managed. read more

I have literally returned dozens of items to this UPS store from Amazon and about 60% of the time, Amazon does not receive them and I get charged again. I would never recommend them! read more

I've been going to this UPS store for several years and your experience really depends on who's behind the counter. Which seems to change quite a bit. I've had good experiences with helpful people but my experience with the crazy woman who was behind the counter today (1/31/24) was just the outside of enough. Apparently they have a NEW set up to handle Amazon returns. And I can imagine it's frustrating to have to tell every customer to go over to the "kiosk" (that looks nothing like a kiosk). It must be relatively new, so of course most people have no idea what to do once they get there. It was pretty unprofessional at the get-go for counter-lady to be so short with people and to show exasperation over their understandable confusion. Apparently, I further annoyed her by asking what to do if you had sent over a couple of labels to be printed. (The last person I dealt with told me to send things that needed to be printed in advance.) But when I said I sent it yesterday, this woman fussed at me and said I'd have to send them again. Okaaaay... Thank goodness they had an employee helping people with their new kiosk process. They've basically made a big function they offer SELF-SERVE, like every other business. I'm not a fan, but that's another issue. When I got to the packages that needed labels, I was told by counter-lady I would need to send the email with the files yet again. The man helping at the kiosk pointed out that it might not have come through yet, to give it a minute, and sure enough it popped up. Counter lady must not have read the instructions, which was to make one print of each file. She just printed off the email and I ended up with 3" mailing labels in mice type?! WTH? I've done this before. This is not normal! But when I said something about the tiny labels, I got a big huff response that it was not her fault, she just printed the email. At this point her attitude said I could take the print and use it or shove it. Oh my goodness... are you kidding me? At this point I basically said I'm not used to such bad customer service and was not inclined to return. Miss UNcongeniality actually said, "Good! You've been a pain in the ass since you walked in the door!" Her reaction was so unprofessional and over the top, I just had to laugh. Seriously, it was funny to see someone in a professional place of business act as unhinged as this women suddenly became. It was apparent she was not just having a BAD day, she was having mental issues. Kiosk helper jumped in again and taped the labels to the boxes. I don't think they covered the previous labels, so God only knows if they'll reach their destination. But at least I got a receipt. This is a UPS store?!? The cherry on top of this crazy experience happened as my friend and I were leaving. I decided to go back and ask for her name. She refused to give it - which wasn't surprising. I didn't argue, I just got out my phone to take her photo. At which point she RAN to the back yelling she was gonna call the police. About what, I'm not sure... LOL! It was so crazy, my friend and I just looked at each other and laughed. Good grief, you unhinged drama queen, you should really get help and stay out of Customer Service! You suck at it. And next time Amazon asks me if I want to use Whole Foods or UPS, I'll say Whole Foods! read more

Horrible location You can't count on them being opened Lousy customer service Come on and respect your posted Hours read more

Great service and value. The associates are always helpful. Patrick helped me out this morning and he was so helpful with my print job.

My mother's experience at this Ups was very unpleasant. She came in with a heavy box to deliver, she went to the front desk for advice since this was her first time going there and after weighing it the employee directed her to a stationary scanner. This meant that my mother would have to hold the box for several scanning attempts which would be bad for her back. When my mother expressed concern over this, the employee responded with : "if everyone can do it, so can you." So since the employee was no help and rude like hell, my mother had to hold that heavy box to scan it and lo and behold, her back was hurting for the rest of the afternoon. Thanks Driftwood Ups! read more

New layout and upgraded tools has helped tremendously on automating much of the routine activities without the need to wait for an attendant. Excellent progress. Of course, the parking lot is still a challenge, but I realize that cannot be solved by UPS unless a different location is selected. read more

The UPS prices are a bit ridiculous, but the service I get every time the guy working the register is great. He is quick to take care of the customers and packages. He provides excellent customer service and I know he will get my package to where it needed to be. read more

Christy is a saint and should be declared Postmaster Overlord in the region! She's polite,professional and made my nightmare a sweet dream. Competent and courtesy go a long way. I had to say something about her contribution to the experience! read more

The absolute worst customer service I have ever experienced. The guy Justin who works there is so unhelpful and has a major attitude problem. I would stay far away from this place. Not to mention they advertise that they print and Justin said he was unwilling to help me. He was the worst! read more

I called to get a price to rent a small mailbox for my new business. They quoted me $140/ 3 months. I asked her to repeat it to make sure I heard her correctly, and she repeated the same amount. When I asked if she was sure since it was so much more expensive than other UPS locations (for instance, my old one in Austin was $66/ 3 months), she hung up on me. read more

Oddly, they'll ask you specifically what you're sending. Watch out for that. I was told they're not suppose to and instead ask questions like USPS does: lithium batteries, perishables, fragile, liquids. The prices are high too. Slowest post for a 5x7 bubbled envelope was $4 and change whereas USPS charges $2 and change plus tracking. When I was asked by a new employee what was in my box, the manager immediately jumped in as if she was going to take over when I was asked. According to some employees, they don't ask and some say they're supposed to. Edit: They randomly close early. Online and in their window is says they close at 6:30. I pull up and see they've closed up. I pull away and see a shaggy employee walk out, look around, and leave. I'm not so sure he was supposed to do this but it is what it is. read more

I've always had a great experience at this UPS store. Everyone that works there has been extremely professional. And I've not ever had to wait longer than five minutes. read more

This store has never let me down! They tape things that I don't secure well, they're friendly and responsive. Thumbs up!

The local UPS store is very helpful and friendly. UPS corporate, on the other hand, is awful. THey will by reflex deny every claim and keep denying against all evidence. You'd be better off shipping by FedEx. And by god insured it, though that is no safe haven. read more

If I could do negative stars, I would. Won't be going here again. The clerk was just nasty (woman with glasses, and black/pink hair) and flat out lied to me about pricing. She quoted me $140 for 9-pound large package, and when I said I'll have to take it to the post office, she said it wouldn't be any cheaper because there's a rail strike. I just mailed it at the P.O. for $40, to arrive in 3 days. I understand there's an upcharge for the store, but to outright lie to a customer's face, so they don't go somewhere else, is just wrong. read more

Another visit to my local UPS store and just like last time the end result left me blown away. Count two different reasons for this visit. So I went in this morning to mail a painting, a DVD home theater in a box, and a tin Chevy sign. I could have went to the post office; but then I would have been responsible for my own packaging. The painting was roughly 3 x 4 sporting a colorful red rooster. The DVD HTIB I actually won the night before at the orange box Christmas party. The Chevy sign we picked up in Fredericksburg during our July 4th weekend. The staff which was oversized thanks to the holidays was friendly and helpful. They were packaging everything with the forthcoming total reflecting said charge. So we got a painting that cost $40, a $120 home theater in a box, and a $10 tin sign. The packaging and shipping totaled a whopping $210. That was more than the actual value of the merchandise! I slid the check card reluctantly thinking damn; well its Christmas. Holy crap thats alot of cash. About 50 minutes after my departure I got a phone call from the owner asking me come back and renegotiate the charges. I ended up with a $66 refund on the card. They found some way to package the painting and save the family some money. Huge star reward here; they could have just taken the money and ran all the way to the bank. The grandparents in Colorado got our packages today 4 days after we shipped them in tiny Ol' Drippin Springs, Texas. Excitement filled the air except they asked when I was flying to Denver to hook up the new toy. Read the instructions and then I'll drive to the airport if I must. The folks at the local UPS store did a great job even if it still cost me an arm and a ham to send the gifts. Bravo with a proper endorsement from Ol' Rooster. read more

For awhile the staff was not very friendly and I felt like my service wasn't wanted, but the staff has improved vastly as of late. I hope it stays that way. read more

The absolute worst customer service I have ever experienced. There is a woman with black and white hair who was so beyond rude to me. Did not look up to make eye contact with me once, terrible attitude and VERY passive aggressive when I was asking simple questions. Do NOT recommend. read more

It is great to have a UPS store in the Drip. I've always found them to be friendly and quick, with rarely a wait for service. I did try them for copies but found FedEx/Kinkos on Brodie to be of higher quality. However, you can directly email the UPS store your material and they'll quickly get it printed. If you don't have time to drive all the way into Austin, this is definitely a good option. read more

The UPS Store - Shipping Centers Near Me - Dripping Springs, Texas

Ever since their huge employee turn over the business has not been very user friendly. I have been user this UPS store for nearly ten years. I am sorry they have gone down hill. I am on the lookoput for an alternative service. read more

This was my first visit to this location but I was very impressed how efficient the employee was here handling the steady stream of customers. I was using their fingerprint service and was here for 30 minutes and must have seen 20 customers come in and out with ease. Great experience! read more