I needed a box to ship back another box on a RMA. I was assisted by Maria, a friendly and competent…read moreemployee. I just paid for the box and she packed and sealed it for me. Now that's service!

Excellent service and friendly professional staff. I never had a problem at FedEx. I would…read morerecommend FedEx

I love coming here and dropping off packages because Erica works here. Everytime I come here, Erica…read moregreets me by name. I honestly don't know any other store anymore where people work long enough to know me by name. It makes me come back again and again. Thank you for always being so helpful, Erica!

Won't be returning! I've been here twice. First time dealt with the owners & they were fine. Second…read moretime dealt with an employee that had a horrible, rude attitude the second I walked through the door. Note to the owners: If you care about getting & keeping customers, maybe don't hire blatantly rude employees...

They're super helpful, efficient and have a super cute shop with nice gift cards and last minute…read moregift ideas.

They are the best place to go to ship and to color copy- they have a great paper selection and…read morewonderful color rendering- as well as friendly service- inlcuding a macsot dog!

This store was open during the severe storm this past week that closed down the FedEx center just…read moreup the street on Bridgeway which closed. The owner was able to fashion a mailing label even without FedEx supplies and the documents got through very quickly. Glad to support a local business and will keep doing so over the box stores.

The most wonderful post office experience! Hank and Tom are lovely people, who are genuinely…read morededicated to the Sausalito community and provide excellent postal service. Conveniently located is a huge plus! I actually look forward to going to check my PO Box, I would recommend to everyone. Thanks you guys!

Fantastic service Clean space…read more Helped us out with our passport application Highly recommended

I am convinced Tiburon location is the best in whole Bay Area if not the country…read more I had superior experience on a day that could have been disaster for any worker. April 15 is the last day to file taxes, line at the door was a mile away right when John opened the doors with the warmest smile. I was there with two very young kids to get passports done, not one but two. Seeing John navigating guests through was mesmerizing. Early morning, people with piles of papers, million questions and in rush. John remained calm, knowledgeable,friendly, helpful and so professional. I was in that location for the first time, we drove there for 2 hours in early morning with little kids thinking it's the only location taking walk-ins for passports. It appeared to be they are not- mistake in the system but John was the nicest about it, still helped us with everything although he was the only person behind the desk. I was pleasantly surprised he knew majority of guests by the name, greeted them warmly and had everyone in and out of the door in minutes. His attitude, love for his work and their customers made this experience not only pleasant but unforgettable. He truly made an impact on our family and our whole day. Thank you, John!!!

I'm surprising myself by writing a gushing 5-star review for a post office I only went to once…read more I mean, how can you tell one post office from another in order to even write a 5-star review? I guess my way to determine this would be to ask myself: Would I drive past a bunch of other post offices to go to this one? Answer: I would drive past a bunch of other post offices to go to this one. There's only one other bay area post office so far with this distinction, and that's the one next to the Manor shopping center in Pacifica. What these two post offices have in common is that they are small. Like, tiny small. I feel like this gives the agents a chance to really get to know their communities and their customers. They are not simply churning through long, soul-killing lines of strangers while trying to maintain their sanity...they actually have the time and space to look along the line and recognize their regulars. In the meantime, they feel relaxed enough and empowered to make personal connections with new customers. Which brings me to my experience here. My daughter and I only came to this location because it was close to where we were having dinner, but I would go out of my way and pay a bridge toll to return because our agent was so personable and friendly and went out of her way to connect with us. Then, just as we were finishing up, one of her regulars came in. She called out to her customer by name and quickly predicted what she would need. I could tell that the customer felt appreciated and recognized. Can't beat that boss level of multi-tasking.

1. Improve the attitude of the woman with dark hair and glasses…read more 2. Create a large drop box for labeled, packed packages. They have them in other post offices and if you're going to force people who use Click N Ship to wait in line to be inspected, they'll just use UPS. 3. INSTEAD of waiting as the woman said I needed to do (so she can look at my labels), I left and drove to San Rafael where they were positive and helpful in simply taking the packages without a fuss. No line. 4. It's over 80 degrees. Some of us have work to do and standing in line just to hand over packages (heavy ones) that are ready to ship, is not a great way to be efficient. I've been bringing packages to the post office for business for years. Never once has anyone instructed me to stand and wait so my labels could be checked. If I didn't pay enough, bill me the way you always do. I'm not holding my credit card anyway. I've got 20 pounds in packages!

Bought a Andy Warhol Goose at Auction. This Pak Mail was suggested…read more I called and received a quote. They picked the piece up at the auction house and packed PERFECTLY and was shipped to my door from Fed Ex . I own an auction house in New Jersey and I wish I could find a shipper like them. Hard to believe they have so many bad reviews. Maybe under new ownership. I AM NOT GETTING PAID FOR THIS REVIEW, Andy Rose Delray Beach, Florida

I used Pak Mail to ship a valuable piece of art that needed to go out the same day. Pak Mail was…read morerecommended to me by another art shipper in our area that couldn't meet my deadline. The good folks at the Pak Mail location in San Rafael were very professional and quick to respond. The did all of the work and the art arrived in Boston the next day in perfect condition. I honestly couldn't be happier with my first Pak Mail experience. I would gladly use them again to ship fine art or any other shipping needs. Their prices were very reasonable for what I was asking to happen. The store was nice also, very clean and orderly. Great overall experience. I highly recommend their services!

Fast and friendly service every time. Great local resource for Tiburon. I often use their color…read morephoto copying.

Always there, always professional, always friendly, always honest, always ready to help--with a…read moresmile. Can't count how many times this wonderful local business, run by a wonderful local owner, saved me with last-minute notary needs. Can't imagine the hardships if Tiburon Mail Service weren't there to meet our needs! May it flourish well beyond. 2026!