Dropped off a prepaid label package before and was not charged, came back now there is a fee, told it was just at this location. Folks were nice the fee seems like a money grab. read more

showed up an hour after opening and the store was closed. Posted signs confirmed they were supposed to be open

Avoid this store if possible. They tried charging $5 per package when I already had prepaid return labels attached to my boxes. When I asked about it they said it was a new policy within the past year and that they were an "independent store". Use your own independence and visit one of the multiple company UPS stores nearby that don't charge this absurd fee. read more

I came to drop off a package with label I printed at home for UPS surepost, and was told that they charge additional fee of $5 for the label I already paid. I came on 5/28/2024 around 9am. The service clerk was not very helpful. Very dissapointed with the service and location of the UPS in Swishotel Chicago. read more

Paid for Next Day Air and went to this location to pick up my item. When I arrived, they told me there was a $5 "handling fee". I already paid my fee but they wouldn't release it until I paid the $5. You need to inform people of fees when shipping rather than holding hostage someone's package. Use FedEx instead. read more

I needed to ship a lot of items home for a move during this pandemic. I explicitly told UPS to insure my box up to $500 because of a lot of personal items I had put into it. By the time it had arrived EVERYTHING WAS DAMAGED! Notes I had written, books I owned, etc. were missing. As I tried to submit a claim the website refuses to process it. Fan-f*cking-tastic. I don't recommend ever using this UPS store or UPS in general to ship anything. Not worth it. read more

A $5 drop off fee for something I've already paid a fortune for and fully packed with label already attached? Visit another location if you need to do anything with UPS. read more

Total nightmare. I had to send a super important document to my lawyer in Mexico. The clerk at UPS charged me over $100 dollars and told me that this service was the fastest they could offer. It turned out that she sent my envelope through the USPS without letting me know. The document still in transit after 7 days (although I paid for the delivery of 3-5 days). Not only that I was overcharged by almost 50% (UPS 3 day shipment costs $68), but my document now is in the hands of the local post office in Mexico, which is very inefficient and unreliable. When I walked into this UPS store, there was zero mention or signal of USPS service being pushed through this office. So I feel like I was scammed by both, the UPS and this particular franchise. I complained to the manager of this UPS loaction and after him checking the UPS rate and verifying that the rate of $68 that I saw online was correct, I was refunded the $39. However, that does not solve the issue of me having NO idea where my document is at this moment as the tracking number stopped working that moment the letter crossed over to Mexico. If you have something important to send, do not do it from this UPS location. read more

Convir the, full service, really appreciate that they are open, the hours they open and services provided (e.g. return Amazon packages, notary, printing, faxing, etc) read more

I just wanted to comment on the immense professionalism of the staff here. Today I witnessed a customer refuse to leave the store after being asked very kindly to do so, by both staff and CPD. The staff were still extremely polite in their approach despite the customer demanding to be served and causing a scene. I commend you UPS staff! read more

The team at this location was ALWAYS very kind and welcoming. My nonprofit, Cardz for Kidz, had our mailbox there for years. At times we received hundreds of packages and the team would always bag ALL of them for me and help me get them up to my car. As mentioned in one of the final posts about this store, we definitely consider them friends - https://www.instagram.com/p/CKyyymortPF/. ---please comment if further confirmation is needed; have live videos recorded that highlight staff interactions. read more

While staying at the Swissote in downtown Chicago, I needwd a copy of a document. The young lady was rude, hateful and it appeared that I was intwrrupting her life on this Saturday morning She was more interested in texting on her cell phone than helping me out. I strongly advise that her manager or UPS district managers office give her some more retraining into customer service I would not visit this location again read more

I've used this UPS Store 4 times in the last few months and every single time they have been very helpful and polite, a pleasure to deal with. The first time I went in I didn't know how to return my amazon parcels but they kindly helped me out and explained how the returns service worked. It's so nice to see proper customer service and I will always choose to use this store in future. read more

I arrived at this store 6 minutes before the closing time posted on their website and door, but they were closed. No sign of any employees, so seemed like they had been closed for awhile. read more

I ended up stranded when the nearby USPS did not open, probably because of the weather that day. I walked in this store, both members of staff were very friendly, first they helped me with directions on the phone and then printed my label in less than 2 minutes. One of members spotted my AAA membership card as I was getting my credit out and offered me a discount! Amazing! Printed a few documents I needed urgently from my pen drive too. Highly recommended. read more

This is the UPS store in our neighborhood that I go to regularly when I need to send out a package. Sharidee is the person who usually helps me. She is extremely knowledgeable and professional. read more

The staff at the UPS Swissotel store are amazing! They helped me get my passport photo quickly when I was in a jam.

the manager whose name is unknown to me, and i have zero desire to ever know her name, is a total nightmare to deal with, rude, discourteous, unprofessional and has used covid and the mask policy to harass the hell out of everyone constantly. while i do not know her name, i do know that she was born in brazil and has jet black long hair and has not received the covid vaccine and she is not going to get vaccinated per her own words to me; yet she harasses everyone about their mask and repeatedly telling customers to wear a mask and how exactly to wear the mask. today, i was not even inside the swissotel ups store and from 50 feet away while i am not even in the ups store but standing in the pedway she yells at me from 50 ft away to pull the mask over my nose. i have got news for you lady, i am fully vaccinated and have been since june 2021, both shots, and going back soon for a booster, and i carry my vaccination card with me at all times in my wallet, yet i continue to be harrassed by this woman who is not vaccinated at all and i will be reporting her to ups corporate franchise operational management to inform them that one of their franchisees is allowing this woman to constantly harass customers about the masks and do so in a very rude, threatening, overbearing, domineering and hostile unprofessional manner. i appraise and sell businesses for a living and this woman is a liability and has gone on an insane power trip using the mask policy to harass customers because she enjoys it. i have been a customer of this ups store for many years and long before this belligerent ogre and menacing threat came to work for the unfortunate owner of this ups store. the owner should fire her. she is a liability and not an asset to the owner. she will drive away customers. after being a customer for over a decade, i will be taking my business elsewhere to avoid this menacing, threatening, and abrasive rude ill-mannered bully. do yourself and your business a favor and fire her asap. read more

Online and on the door, it states that the store opens at 8am, but it is currently 8:25 am and it is closed. Unreliable. No point in having a store there if they aren't open when they should be. read more

Located inside the Swissotel Chicago, this UPS Store is essentially a pebble's throw from my condo. This is much appreciated during the winter months, and those times, like this gift-giving season, when I am skating to the last minute mark to send out packages. I stopped in here on Friday afternoon. There was one woman at the desk, and I was the only customer. A woman came in just as I was wrapping up, but other than that it was the antithesis of a packing frenzy. I had my box all ready to roll, so the transaction was straightforward. I was given shipping options and the 'standard ground' I felt was still reasonable and would get my goods where they needed to go the Monday before Christmas Day. The woman at the counter showed me the ship-to address that she had entered, to verify that the label was correct as she had entered it, before she labeled the box. That is service! I will definitely be back here, and am glad to know that this convenient option exists for sending packages. read more

If I could give this store zero stars I would do so. I sent an overnight package on Friday, November 8. It was supposed to arrive by noon on Saturday, November 9. Today is November 13, and it is still not there. The manager explained to me that it has been misdirected twice, including an overnight stay in North Dakota. Mind you, I am sending this 20 miles away here in Chicago land. The manager excused herself, explaining that her store did nothing wrong, so really she was not to blame. Never, never use the store. These people are incompetent. read more

I've frequented many UPS stores and they tend to be hit or miss. This ones a big hit. Even though some staff comes and goes, the service and attitude are always pleasant: that means great management. They simply do right by customers no matter how small or large your request is, even if you're just dropping off a prepaid package and not purchasing any of their services. Considering the great pedway location I feel blessed to be close to this store. And compared to the abhorrent greater Chicago USPS system, they are the ideal alternative. In fact I stop sending any mail through USPS, I either send it via UPS or drop off USPS at this store because they make things so much easier. 5 stars all the way. read more

Had one of the most incompetent workers I've ever came across. Did not know how to print a shipping label, took up 30 minutes to get my point across. read more

Brittany is an exceptional employee who professional, great customer service skills and patience. Great job!!!!

I live in the area and have been to this location many times. I have not had a single bad experience. On a recent visit, I had to bring my 4yr old son with me while I printed and scanned documents. Both employees could not have been any nicer. I was workimg with one associate while the other was drawing and practicing writing letters with my son! I will continue to do business with them... One in a million! read more

I called this UPS store to ask a simple service question and a gentleman named brandon answered the phone. I have never had someone come off so uninterested and spiteful toward me when calling around. It was like I was bothering valuable time, very monotone and uninterested to help. I have visited this one before and all of the employees have been generally very pleasant. read more

Great service! Located within the Swiss hotel, accessible through the pedway. I visited to have something shipped quickly but inexpensively and they were very helpful!! Great attitude, speedy but not pushy. read more

They're really rude towards visitors of Chicago. Complained about being open on a Sunday and having to help customers.

Just stopped in 15 minutes ago to fax a few pages. They charge $1/page. I went ahead and spent it this time, but in the future I wouldn't consider faxing through UPS as a worthwhile option. read more