Govonna provided me with excellent service this evening - very helpful! Much appreciated!read more

This UPS Store was very helpful during my visit here. I was staying at the Palmer House and this…read morejust happened to be street level, convenience was key here. When I showed up I had several packages waiting for me since I was in town for work. When I came downstairs I was able to confirm that all my packages had arrived and see if I could get them delivered to the floor. The staff were on it and within the half hour they were up to the floor where we were to setup. When they delivered they also let us know what we would need to do when it was time to send them back. Time came to send our packages back to where they came from. I checked multiple times to ensure when they were open. When the time came we went downstairs to have them come pick them up we actually were given a cart to bring them down. Good thing about having an account with UPS all you have to do is create your labels and they will print them in store and affix them to your boxes. Once we got downstairs, we dropped the boxes, chatted with the staff and were on our way. It was pretty simple and the hours were convenient for guests staying/working at the hotel.

Needed two posters printed within a couple of hours and Gabby did an amazing job at handling that…read morerequest for me. I placed the order online and it said that It wouldn't be ready until tomorrow, but the team there was able to get it done in an hour. Very grateful for their help!!

No sense of urgency and it gets even more embarassing when they try to condescendingly "school" you…read moreon how to pick up a package then you school them on how to do their jobs properly since they're the ones doing it wrong. Lady cut me off as I'm trying to give the tracking number for a reason and then has to do a walk of shame when she can't find a package with my name on it and we end up doing the process I started off trying to do. Then tries to condescendingly say "I don't know how they do it, but you need an ID" in-order to save face when my lanyard with my clearly visible ID for authentication has been around my neck THE ENTIRE TIME! I point to my ID and she shuts her mouth. Just embarassing. Also, somehow four people in line, each with one small package (3 out of the 4 had prepaid labels) turned in a fifteen minute wait. Do better. By the way I've been to pretty much every FedEx in the Chicagoland area. You're the only FedEx that asks for IDs before retrieving packages. Every single other one asks for the last four of the tracking because it's faster, more efficient and you get to see what type of recipient it is so then you can proceed to ask for the proper verification. No wonder this place is so slow...it's terribly run.

I shipped an iPhone to trade in with Apple using a pre-paid FedEx label. However, I noticed that…read morethe package wasn't moving for a few days after it was dropped off at this FedEx location. When it finally arrived at Apple, they said the package had arrived sealed, but the iPhone was missing. It appears that someone either at this FedEx location or during shipment stole my iPhone, which was supposed to provide me with a $1000 credit towards a new iPhone. Apple eventually covered the cost at their own expense, but I wasted many hours being transferred to multiple departments and being placed on hold due to the unethical actions of some FedEx employees. This location should be investigated and monitored.

Every time I have come to Fed Ex , I cone with an open mind, & well, admittedly also when I must…read moresend Something by Fed ex. And 97% of the time, here's what transpires: 1-a long wait time 2-$$$ 3-very poor customer relations The most recent encounter involved me waiting while the employees chose to speak with each other instead of asking me what i needed for quite sone time. I finally had to ask the security guard to please try to get their attention for service. When I finally got some service, not one bit of expression crossed her face. Interesting. They need to take lessons from UPS across the street bc (see their yelp reviews). I don't recommend them unless you absolutely have to send something by Fedex.

I do not advise anyone to use their UPS drop off services. It was convenient at first to drop off…read morepackages with them on my way to work. But if they ever forget to give you a receipt after scanning your item or if you don't have it on hand weeks after dropping it off, kiss that package goodbye. The employee at the counter was very dismissive and was not at all helpful. She said they had no way to look up if they scanned it at all by them. She said she "didn't have time to do all that" and called over the next customer while I wasn't even finished talking or looking up the tracking number. I've shopped at this staples multiple times and have had only good experiences until now so I was really disappointed with this negative experience. I think I'd rather go to other locations for my amazon returns and office supply runs. Please be careful dropping off your packages at this location or they might go missing.

I get my office supplies here regularly. We order with an account and the pick up service is great…read more Staff has always been helpful and quick.

This FedEx location is inside the Sheraton Chicago Hotel & Towers…read more I shipped some stuff to myself at the hotel for an event for work and picked it up at their office. I also used their services to ship stuff back to the office afterward. In addition to shipping, they offer printing and copying services, use of computers, shipping and office supplies, etc.

This fedex is inside Sheraton.Ashley went of the way to call FedEx locations to print our posters…read moreon time for the event. Five stars for her service and help

Disaster ! my wife left a package of a valuable item to be shipped to California for appraisal…read more Shipped 2 day air for $64. After 2 days the shipper (UPS) had no record of it ever leaving the store ! Went back to store to talk to manager. He said he repacked the item because he over heard my wife say that there was a valuable item in it. The item was very securely packed the day it was left at the store. We gave him no permission to repack it. It could not be insured as we had no appraisal of the item. We reported the loss / theft to UPS corporate. They are in the process of their investigation.

This business's comment to my original review clearly missed my point. Yes, the staff is amazing…read moreand always helpful and friendly. However, the owners should be more concerned with the accuracy of hours open being accurate to when the store is actually open. Not being open on Sunday is inconvenient but even more inconvenient is the fact that everywhere online and on the storefront the hours show as open on Sunday.

AGAIN this place comes thru in the clutch. I don't happen to love FedEx, but when I'm downtown, and…read moreneed something delivered quickly - I come here. It's tucked into the Marriott, and has a weird $4 charge since it's in the hotel. Staff is very nice, and helpful.

Conveniently located in Streeterville when I was wandering around waiting for an appointment. I…read morelove FedEx's Print and Go thing, because it's (generally) pretty simple to use and since my printer hasn't been working no matter how many things I do to it, it's particularly useful. It costs $0.20 if you make sure that you print in black and white (it was color for me before I changed it, but perhaps it's because the document I was printing has a color header). And I love that I can do all of this without interacting with anyone. This is a much smaller location than I've ever been in but they do the major things like print, fax, ship. It's adjoining a Starbucks so you can get your caffeine fix.

Traveling through Chicago and needed to ship some things home - found My Mail Center in the heart…read moreof the city! The store kept the doors open to help me after hours - incredible service! Special thank you to LB for the kindness and making sure I had reasonable options for shipping and tracking. Tourists - don't struggle with carrying all of your gifts and souvenirs home. You have a choice. Great people - great options!

I used this service for 2yrs and the last 4M was a nightmare. There is only 1 employee who is aware…read moreof what is going on, the others didn't know how to answer any questions and when I would leave messages for the competent employee, I never got called back. My mail was basically held hostage even though I had paid for the service. I had to reach out to corporate to complain and they refused to communicate with them either. I had clients who had sent me checks and they refused to forward them to me. I had to reach out the clients and ask them to reissue them (how unprofessional is that?)

Inoprint is truly a gem! We've been loyal customers for a while now, and every experience has been…read moreexceptional. The products/services are always top-notch, but what really sets this business apart is the owner ( Jovim). He is incredibly kind, friendl, thoughtful, and always make us feel like valued customers. It's rare to find such genuine care and attention in business these days. We're so grateful to support such an amazing business. Salamat Jovim for always taking care of us and our needs. We appreciate everything you do for us. Crumbsndcreams Mharloe & Kat

InoPrints.com has my highest recommendation. My bride and I were trying to get wedding…read moreannouncements printed. We initially tried several of the popular online print websites where you just click and scroll to select what you want. Unfortunately we are not artists or experts in card stock, fonts, and print jobs. The initial samples we received were all wrong due to poor print quality, smudged photos, and erroneous sizing measurements of 5x7 card stock. The issue with those print sites is that they focus more with quantity of jobs and don't necessarily care about quality. You WANT a customer service expert when it comes to something as important as wedding correspondence. You NEED an actual person who will listen to your concerns and give you the best recommendations based on their expertise and experience. That's exactly what we got when we finally went with InoPrints. We explained everything we wanted and the issues we encountered with online print sites. Berto listened to our concerns and handled our order. He gave us the perfect recommendations for what would translate best for what we described we wanted. The order showed up earlier than expected, and the final product vastly exceeded our expectations. The recommended card stock really made the overall font and design pop, the images are flawless and maintained their high resolution, and the overall expedited service and final product were amazing. Online Click and scroll ordering is great for pizzas, NOT for important print jobs.