My business partner Karen and I use this particular UPS store regularly. (1072 Casitas Pass) The team there works together so well it allows for the one with the greater knowledge of a particular process to help out when needed. Our copying needs are complex but they always - always - get them done right. Highly recommended! read more

I first used this UPS store to return a package from (a well known internet company) Moses provided the receipt and had me photograph the package, saying it is not uncommon for this company to claim it was never sent. He advised me to hold on to the receipt for up to a year. Weeks later I am contacted by this company saying they never received the package and I was responsible. I sent them the receipt and photo as Moses had said. They quickly apologized and said that in fact they had received it. This last time I went to return a package that I had not ordered and at two other locations was told it would cost between $123 and $306 to have it shipped back. When I finally took it to UPS, Moses corrected the mistake and returned the package at no cost. I don't post many reviews but when I do it is because I feel it is well deserved. Thank you to this store for their kind service and expertise. read more

I needed to send a gift to Brazil last month and having no experience with this process needed much help in getting it ready to send and the process of filling out the paperwork. The manager at UPS was so helpful in getting all that done. It was an involved job and difficult to manage where, when and how it would arrive in Brazil. It turned out to not go well on the destination end as the recipient was not able to pick it up. I thought that I would not see it again. But because of the manager and staff I was able to get it back safe and sound. read more

I can't say enough great things about Moises and the helpful employees at this small town UPS store. I come in quite often as my work is always in need of binding/shipping services. Moises is always so quick to help and is very attentive to all customers. This last time was a very time sensitive task where I needed to print/bind a TON of documents and get shipped overnight. Moises worked on my project for a few hours (and even skipped his lunch break just to help me hit my deadline). I am so appreciative of him always going above and beyond to make sure my projects are perfect. Thank you Moises for your hard work, I will be back soon! read more

Moe is my guy! Extremely friendly, quick, and most of all always makes me feel welcome whenever I walk through those doors. Thank you to the best UPS in all of Cali! read more

Having the UPS store in Carpinteria is amazing! I use it for both my business and personal shipping needs. Amazon returns are quick and easy. The staff is always helpful, friendly and quick. read more

I have rarely received as wonderful attention and service as I have from Mo and Rhudhi at our local UPS store. All the employees are knowledgeable and helpful and courteous also. It feels like I am going to members of my family as they help me from mailing needs to printing and legal documents they notarized. Really recommend this store super highly!!!!You will always get prompt,courteous attention for any variety of services. Thanks, guys for all you do for this community!!Gail shaughnessy read more

This ups store is awesome! All of the employees are so friendly and helpful. They hustle to help customers in a timely manner, multitasking all the while. Even when very busy, they are so polite and remember us whenever we go in. They've helped us handle cumbersome packages more times than I can count. They always work hard, especially during the holidays. But we're even more grateful for how extra hard they've been working since covid stuff hit. They really are so kind and helpful, and they make all mailing chores so easy and actually enjoyable to do. read more

Shipping costs are very high and one would expect when returning to Amazon that the least they can do is tape it up. There new policy is that we have to pay$1.50 for 5 cents worth of tape. What a rip off!!!! I will make a point of returning to the USPS. Of course I still have to tape it up myself but I don't want to give my business to some stingy corporate entity any further. read more

Excellent customer service from Peter! Knowledgeable, professional and accommodating! Super happy with his service! Always trying to find better shipping rates and options! Great suggestions! He's a keeper! Thank you! read more

This is my favorite UPS Store I've ever done business with. The whole staff is very professional and helpful. Moses helps me out a lot and he's great. read more

This placed really helped me out, thank you so much Moses. I came in to print some documents before an interview the next morning and was having some issues with the file sizes so the documents were not printing correctly. Even though the store was about to close Moses came to the rescue and fixed the problem and I was on my way. Thanks again Moses! read more

Absolutely the worst UPS store ever. Went in this morning and Jesus told me he couldn't ship internationally until 11 when the manager arrived. So I went back at 11:05 and he said his manager wasn't here so he couldn't do anything. Shrugged his shoulders, told me he couldn't do anything. Worst customer service I've ever received. Hours are not posted anywhere and he gave me some smug answer about it just being a work schedule before he walked away. Will never return to this store. read more

I am a writer of many many books and i have consistently counted on Moses and Peter and his team at the UPS in Carpinteria to do great great work at great great value. They are my go to place when I have any printing/binding needs. They are warm, caring, and capable. And you don't see that as often as your would like. Again, they are the best! read more

I have been going in this store often for about 2 years. I have used their printer and shipping service. They are always so helpful and friendly. I had a mailbox in Santa Barbara and the man that owned that mailbox place is so nice and I'd had that box for appx 10 years and hated to leave, but it just wasn't convenient anymore to drive there when this The UPS store is only a couple of minutes away. I finally decided to change my mailing address and from the first inquiry to now a couple of months after having my mailbox there, I must say they exceed my expectations every time. They are ALWAYS friendly, professional and efficient, no matter how long the line is or how many questions I have. They take care of everyone and make me feel welcome and like they sincerely care. I'm grateful every time I go in the store which is about every other day for their kindness. I had a very hard time deciding to move my mailbox from where it had been all of those years, but they have made it so easy and now I'm so glad I made the move. read more

What a great store. Peter & Jesus offer great customer service. They are both fast & friendly. I actually had some papers copied & faxed out, but I forgot my wallet. Peter told me to come back the next day to pay & I did. Thank you Peter. That does not usually happen these days. read more

Terrible, this place is almost always closing 30min earlier than what is stated on their website and on their door. As a mom, it's a pain to get out with a newborn to drop off packages, my husband works late so I'm always racing to get their before they close at 6, yet every time I have gone even sometimes an hour before closing they're closed!! I hate this place, this is the third time in a 2 month span they've closed early and I have already called corporate too!! read more

This is my very first choice for all my shipping a receiving needs! Mo the owner treats you like royalty when you walk in and will address you by name. There are times when I will walk in and my mail will be waiting for me because they saw me parking. Now that is first class service! read more

I had to print some high meg files at the store. They were so big that they would not print accurately. Christian Romera stayed 40 minutes after close to ensure that I had the documents that night. He patiently waited while I had them resent in a lower resolution so they could be printed. I was really grateful! Christian went above and beyond! Thanks so much! read more

Best service ever! Jesus and the owner (didn't catch his name) were so helpful! I was shipping a yoga mat and needed a shipping box for the awkwardly shaped item. The owner found a used one in the back so that I wouldn't need to purchase a new one and Jesus cut it down to fit perfectly and help save $$ on shipping weight. Both gestures were done without my suggestion.. Very sincere and patient staff- thank you for such personalized service!! read more

Great service. Always very helpful. The staff always goes the extra mile. So glad that this is my local store!!!

If you need to have a digital document printed, go elsewhere. At FedEx, you can walk up to a self-serve printer and print directly from a cloud account. You pay for the copy/ies ONLY. I called the UPS Store and was told I could print from either email or the cloud. I wasn't told I'd be charged a minimum of $3 just to use the computer! Plus I had to pay for the copy. Not cool. read more

I love this store! The staff is always helpful, friendly and professional. The UPS Store is more customer service oriented than the US Postal Service. I like the variety of services as well: sending packages, stamp purchase, greeting card assortment, misc. paper supplies, copy service, computers, notary.... Always a pleasant experience and no excessive wait times. read more

This UPS store is one of the greatest finds in Carpinteria. The manager, Moses, is an experienced mover with a outstanding knowledge of shipping and packing. He personally walked me through entire packaging and shipping of a significant amount of household goods (4 pallets) from Carp to Seattle. Everything arrived safely and on time. I can highly recommend UPS Carpinteria for all packaging and shipping needs. read more

Moses....his son Christian.....Christian's friend Peter are ALL amazing! I will NEVER go to the Post Office again. They take care of my like I'm a queen! LOVE this place read more

Moe the manager and his staff are extremely nice and friendly. He always talks to you as a family member and is willing to spend time to help. He is courteous, efficient and knowledgable. I am very satisfied with his management and enjoy taking my business to him. read more

I had my passport photo taken here. I assumed that if they were set up to do official passport pictures they would know what size was required. It never occurred to me to ask if it was the correct size. My renewal application was rejected because the picture was too large. I was told the photographer should have stood further back from me. What an inconvenience this delay has caused me. read more

We have been going to this UPS Store for years. Moises, the manager, is an exceptionally nice person. His service is excellent always. We are very lucky to have him and his business in Carpinteria. read more

I received excellent, professional, & helpful service at the UPS store in Carpinteria. They boxed up and mailed my items quickly and safely and made sure it would arrive on the correct date. They even called to say the boxes had been delivered safely. Best mailing service!!! read more

Service is great. Staff is knowledgeable and friendly.. I have used their notary service, and sent faxes several times which was quick and efficient. Owner is patient, and so very helpful. It is now my go to spot for everything. read more

Jesus is the most diligent and friendly worker here! He always helps me find the best deals and helps me package boxes when in a rush! He's definitely the best!!! read more

Awesome service! Today was move out for the Cate kids and Moises was super busy but he made time for me. He helped me pack up some delicate clothing items in boxes and took care of labeling everything. I did not worry about items getting ruined in the boxes, lost on their way and best yet-the cost was great. Moises said there is no overhead in his store, they charge just the same price as UPS. I am super happy with this 7, a big thumbs up!! read more

This is the BEST UPS store !! They have moved my personal belongings from California to Kauai and again from California to Colorado. Everything was done quickly and economically with no delays or damage to any of my belongings including a very fragile antique rocking chair. Moses and Peter went above and beyond for me and I will be forever grateful to them. I also used their services for scanning and emailing, package shipments and copying. They are always friendly, professional, accurate and efficient. I hope there is a store here in my new location that will take care of me as well. Thank you so much to my friends at the Carpinteria UPS store. read more

I always receive excellent service here. The manager and employees are attentive, courteous and efficient. I'm so glad we have this UPS Store in Carpinteria! read more

people beware of this store !!!!!!! they will not send anything without in writing credit card sign off than after you give it to them they add fraigle charges to your invoice !!!!!!! do not trust them with your card ......they add exta charges ........the staff is a bunch of crooks ........ beware of their sweet talk !!!!!!!!!!!! read more

I use this location quite a bit. They are very helpful in packing things when I need them and it is done correctly. The new layout is very nice also. So glad to have this store in Carpinteria read more

I recently dropped off a package for international shipping....I was assisted by the manager Mo. I had several questions and concerns about shipping packages over seas, Mo was diligent and spent time answering all my questions / concerns without hesitation....I felt much better after my 'schooling' with international shipping!!! Mo is the best...! I will use this store for all my future international shipping needs! As an additional foot note, I frequent this store several times a week picking up mail / dropping of mail and purchasing the occasional office supply...(so convenient!) the behind the counter staff is quiet nice and 'welcoming' all customers as they enter...so awesome...! A nice 'shout out' to all the helpful staff, you 'guys' are great...!!! A special 'thank you' to Nicole and Peter....thanks you two for always having my packages ready when I stop in! Thumbs up....keep up the good work! read more