This location is my ultimate go to. It's right next to my gym, Sally's beauty, and Pavilions! What more could I ask for? The employees at this location are exceptionally accommodating and helpful. Smiles all around! read more

Terrible store, major hike up on mailbox price after 12-month agreement. Canceled and accidentally had a UPS package shipped to old PO box (expired 3 weeks ago), but the store clerk (short man w/ mustache) refused to release the UPS package unless I paid the store's "ransom" fee. Any case, the retailer/ sender of the package filed a claim with their UPS carrier, and offered to send me a new UPS package to my residence, so I don't have to pay a ransom fee to this store (crooks). This UPS store will nickel & dime you and their employees simply don't care if they lose customers. Go to Postal Annex or somewhere else. I will NEVER use this UPS store again. read more

I've been to a lot of UPS stores in my life and this one has the kindest employees so I come to this one all the time. I have to ship packages for my work so oftentimes I come with a few items to ship and they are alway very fast at shipping everything. Last time I packed my own packages and brought them in, but I didn't package them very well. The kind employee who helped me offered to tape them better and did it at no cost. I've been to other locations where they charge for a piece of tape so this was much appreciated. Definitely recommend if you need to do any shipping!! read more

I was looking to get some services for lamination done for my drink menu and it was my first time finding out that this location offers it. I was greatly helped by Victoria who exceeded my expectations. She was super helpful and made this first time service easy for me. I appreciated her taking the time to explain the process and difference with each level of laminate. The quality is also amazing ! I will be returning for additional services. Thank you so much read more

I see why they're ranked #1 in customer service and why this is a 5 location. They're so helpful, kind, and patient. Eric, the manager absolutely made things seamless for me; even when I needed to run back to the car to grab some things, he was so patient and took care of things efficiently. THANK YOU! read more

Ok everyone, so, I'm inclined to leave this review for several reasons. For starters, I walked into the UPS Store (#7120) and was overwhelmed by the crowd waiting to be seen. The line was literally to the entrance door. There were two employee's handling the front desk and thought I'd be there forever. One would think, right? Nope!! That line moved faster than the 5 freeway on the morning of New Year's Day (smooth). I was professionally greeted by "Ana" who assisted me in getting my Amazon package returned without any, if and's or buts. Although Ana and her Co-worker were getting slammed with back to back customers, She and her Co-worker still composed themselves in a professional manner. Ana even pointed out to me that the shipment was free of charge (which I completely missed). I was literally walking out the door within 10 minutes (Yes, I was keeping track of the time. I'm, "that guy", hahaha). Don't waste your time at some of these other spots for your shipping needs. This location is conveniently located next to Pavilions and in front of Blink Fitness. Always plenty of parking! "Ana, thank you and your Co-worker (Didn't get his name), for making this experience easy and providing a positive environment for me and the crowd you guy's were dealing with today. Kudos!!! Contact me, should you need further information. read more

The UPS Store - Shipping Centers Near Me - Burbank, California

I went to this UPS location to buy a specific size of box. A lady named MariLou helped me choose out the right box and after that I came back to ship out the package a lady named Anna was super helpful and very quick very knowledgeable. This is the best UPS location and experience I've ever had. I will definitely come back again. Thank you guys. read more

Harma saved my BUTT. I got to this location ONE MINUTE after closing with an overnight package that I just couldn't send early the following day. Harma took pity on me, UNLOCKED the closed store, let me in and helped me get what I needed in the best and most cost-effective way. DAMN. You saved my bacon, Harma. I'll never go anywhere else. read more

The UPS Store - Shipping Centers Near Me - Burbank, California

I had an extremely disappointing customer service experience today around 12 PM with a Hispanic woman who had straight hair, glasses, and a heavier build. She was very rude and dismissive when I asked about my return receipt. After scanning my items, only one receipt printed out. I politely asked if the receipt included all tracking numbers for the other Amazon and non-Amazon returns. Instead of clarifying, she snapped, "It's your receipt!"--which I found unnecessarily rude and unhelpful. I left the location feeling frustrated and disrespected. This is how they lose your package folks They are also very smart about not letting you speak to the manager when you call in. read more

UPS Stores in general are a super convenient way to handle many small business needs. But Mikey is what makes this particular location stand out. Mikey makes me feel like a friend when I visit this store. His customer service skills are exemplary, the store is clean, smells great, has great music playing and he always goes above and beyond. I even notice that other customers seem to be just as pleased with the service. This will always be my UPS Store :) read more

Great location, close to home, plenty of parking up front. I walked in for a return with QR return code, discovered I chose not UPS but Whole Foods QR code, and frustrated was on my way out when Ana suggested and helped me modify my return on the spot and choose UPS so I can finish my errand. Thanks for teaching me and preventing me from going to another location to complete my return task. Appreciate it. read more

I went into this ups store yesterday because I was in the area. And I was very impressed! The store was very clean and smelled really good. The workers greeted me and had smiles on their faces when I walked in. Victoria helped me out and made sure I had a fast checkout. She gave me my options and made it straight to the point and got a box to fit my things perfect! I will definitely be back and this will be my new go to instead of fedex!! Thank you again! read more

Very friendly and helpful. Took the time to help me package my item, answer my questions, and make sure I didn't have to pay anything extra. Overall, a very cheerful experience. read more

My ups go to, easiest one for me. Shoutout to Anna such a cool vibe, gotta love great customer service!!

Aug. 2025 - I stopped into the UPS store in Burbank to get a mailbox. Mikey helped me out, and although there were many forms to fill out and hoops to jump through, he was efficient, fast, thorough. He even checked the newly made key for my new box 5 times, remaking it after the first time because it was a little sticky. The store ebbed and flowed with customers, but they were efficient and well staffed to handle it. Great experience here, and believe me they are not all as friendly and smooth sailing. Very happy I chose this location to get my mail box! Also, people were coming in to use the notary there, which I didn't know that they provided that service! read more

Wonderful service!! Anna and Jacob are awesome & quick. Made dropping off Amazon packages easy peasy!

The store was in order and clean when I first walked in. The workers greeted me and were willing to help right away. Luisa Gutierrez helped me with my business needs and was a wonderful person. Her help was greatly appreciated, especially her prompt response to my needs. I will be coming back for my future business needs and shipping needs. Thanks again Luisa Gutierrez!!! read more

Wow what a team at this UPS store. I fax I photocopy I mail packages and every time there is a friendly knowledgeable staff member to help me. You guys brighten my day. I really appreciate your knowledge in getting my mail services done. Thank you for making your happiness part of my day read more

This store has gone down in quality significantly this past year. This is my go to UPS store for amazon returns and I usually have a really nice & easy time. There has only been one time where a package returned here did not make it back to Amazon and I did that one myself on the self service area so that could be why. For that reason I like to do all of my returns directly with the workers to ensure nothing happens. Upon coming here I was greeted by two workers. They were just chit chatting and moving some thing's around - this is normal when I come in but usually someone stops & helps the customer out. Instead I just stood there waiting for a couple minutes before the two workers went back & forth on whose turn it was to help the customer. In which they decided neither of them would help & directed me to the self service. After explaining my hesitation to use it due to my previous experience the manager on shift, Cam, very rudely said it's the same thing and that I could do it myself. There wasn't any one else there to be helped but they still couldn't bother. I just got out off a long shift I did not want to go in to someone else's job & have to do it for them. These people are literally being paid to just sit & talk with each other. & the fact that it was the manager, Cam, who was the one with such unprofessionalism. I don't get the point of having workers if they're just going to direct you to do the work yourself ! Joke of a place. read more

This is a great store! It's in the inside corner of a parking lot so there is plenty of parking. Plus, they are like the only UPS in the area that's opened on Sundays! The best part is that every single time I have been in there the employees have always been nice to me. Today I had to return some items to Amazon and the lady who helped me was super sweet. I will be back! Thank you, nice UPS employees! :) read more

best ups store ever. super helpful. extra care with items. friendly and kind. I always have a great experience in that store . I think the people working there contribute much to the positivity and comfort I get knowing my items are well cared for. read more

Jacob and Anna are awesome and always so helpful! So are the rest of the staff. I like coming to this location. Keep it up and thank you for all the times you've helped me read more

Ana was so incredibly helpful when I came in to return something. She was kind and personable and made my experience really great

Been coming to this store for years. Always had a pleasure working with employees. Today visited the store to do international shipping and they gave me the best rates and of course the best service. Definitely will come back. Btw don't forget to get the candy at the desk it's free read more

The UPS Store - the manager of the store Juan - Shipping Centers Near Me - Burbank, California

My service with Anne was quick, professional and friendly. Thank you for a pleasant transaction and your good attitude. Christopher read more

Ana was amazing. So friendly and helpful. And FAST! Such an unexpected surprise! She helped me with an emailed label and was smiling every step of the way. read more

Great customer service, easy in and out. I had a wonderful experience with Ana. Also, this is one of the CLEANEST STORES I'VE EVER SEEN! Not just for UPS but in general. It's rare that you can walk in a store and just smell how clean & fresh it is. Amazing. read more

I had posted a review 4 years ago about the experience I had here which was completely different to what it is now. I do a lot of ground shipments and I have visited ups stores all over Los Angeles. This is my local ups store and I guarantee you there's no store like this one. They have such a great team and they help you with a smile even on the busiest days. It's not easy working there but they are always happy to help even with the annoying Amazon returns that seem like they are coming in nonstop. I have removed my bad review and want to thank you for changing my experience by hiring the right people! So proud of you guys , your store really stands out. read more

Yesenia and Ana are all about serving the customer in a timely manner. All with a smile!

Friendly staff! Was very easy to make a return. They were able to print my return label for me which made the process smooth. I was helped by Yesenia. read more

Was having bad day but Ana really made my day . Her customer service was outstanding and so helpful.

I just went to the UPS store to try to get a copy of a receipt I misplaced. I sent a package about 4 months ago and needed a copy because I lost mine. I couldn't have asked for a nicer person to help me! Ana spent several minutes navigating their system to find it. And she did. I am so thankful for her patience and amazing customer service. It's people, like Ana, who make the world a better place and make me a loyal customer. read more

Great UPS - most friendly and helpful in Burbank! Reggie was so helpful when I had multiple packages from multiple stores to ship!

Very clean space. Ana was very nice and friendly. It was very easy to do my return.

I make all my Amazon returns here and they are always so helpful and kind. Thank you to Erik, for always being quick and helpful! read more

Over the last few months I have brought numerous boxes and Spectrum equipment to this store for shipping. Eliseo is who I dealt with many times in addition to other staff. And did you know they have notary services? They have always been pleasant and helpful and they play good music that you haven't heard in a while so you are entertained while waiting. I recommend this location. read more

The Best and fast service Ups!!! Everyone in the area should come to this ups!! They are so helpful!

DO NOT COME HERE if you need to get a PDF printed! $1.20 a page is simply outrageous when Kinko's (which is 7 mins away) is only .29 a page. Unbelievable! Save time and money! read more

The UPS Store - Self print is cheaper but you need a USB drive. - Shipping Centers Near Me - Burbank, California

Great service and friendly people. I use them for Notary service when needed. Close and convenient! read more

Been here a few times and I always have a great experience. Usually it's always busy, but they get through their customers very quick and always have the best attitude and friendly demeanor. Special shoutout to Ana and Victoria who helped me today!!! (Please give them all the bonuses, promotions, raises, etc). read more