Ivan was awesome. Went above and beyond. Saved me a trip to the postoffice when I didnt understand a specific return. He was patient, friendly and a breath of fresh air. Thank you! read more

My experience with Akiah, was great!!! She handled my faxing, and she helped by solving an issue that was accidentally created by the young employee who originally faxed my documents two weeks prior. Admittedly I was upset returning to the store location, and faced with explaining how the previous employee didn't fax the entire packet of document. This delayed the process of my retirement, with my previous job. You see UPS faxed only three sheets out of seven sheets!!! I had no idea, and I was only told that this was the case two weeks later. Long story short Ahkiah handled my dilemma, and she sent us off, with a big smile. She is a good employee, and she understands how to handle her costumers. She knew how to make the costumer happy!! So because of this I'd easily recommend her at this store location. read more

I had such a great experience when I came in to drop off my Amazon returns. Vanessa and Doug were incredibly nice, friendly, and helpful from the moment I walked in. They made the whole process quick and easy, answered my questions, and were genuinely pleasant to interact with. Customer service like this really makes a difference. Thank you, Vanessa and Doug, for making what could've been a simple errand such a positive experience! read more

This is my favorite - not closest, but the one I go to - UPS Store. Had to do (another) amazon return and Michelle did a fabulous job packing up an oversized item. The Manager Jason was offering waters and welcoming people in from a hot outside. The line moved quickly and I was on my way fast. Another item off the list for today! Hoghly recommend. read more

Friendly and quick service is the usual vibe at this closeby UPS store. I notice that everyone is very patient when people need time to print shipping labels from their emails. read more

Thank you for hiring Jason Holmes!!! He was professional and friendly. What a great experience

I just received the best customer service ever! It was so pleasant dealing with Michelle from the UPS store located at the Alameda shopping center location next to Pavilions. I had so many returns and Services that I needed and she helped me the whole entire time with a smile. I appreciate it when employees are kind and pleasant to deal with. I always have a wonderful experience at this location. So happy to have this UPS store near me. I hope the owner gets to see this because he should commend Michele for her exceptional Customer service demonstrated tonight. Thank you for your wonderful help today Michelle!!! read more

This is such a great location, the people that work here have always been so kind and helpful. Wanted to give a very special thank you to Vanessa for helping me "Tetris" my cumbersome return back into its original packaging, she is truly a wonderful person and I am so grateful for her patience and humor. Much appreciation to her for making a potentially stressful return a moment to laugh and swap pet stories instead :) read more

Vanessa and Michelle are so helpful. This is my go-to UPS for everything - Amazon returns, passport photos, you name it. Will be back soon!

My customer experience Vanessa was fantastic. She was so patient and help as my 2 year old daughter wanted to a get a picture laminated of her mom while she was away. It was so fast and I really appreciated her kindness and understanding in dealing with kids. read more

i literally loved going here :) best staff ever! Akiah was lovely and so knowledgeable! Michelle and Vanessa were so friendly and helpful too! thank you so very much for a wonderful and fun time running errands :) read more

Maggy provided me with Efficient, Fast, and Friendly Notary Service. I recommend UPS Store for their Notary Service.

I always have a great experience at this UPS Store. The employees are consistently friendly and quick to help. Oliver assisted me with a package today and was fantastic. His positive attitude made the whole process easy and pleasant. Thanks Oliver! read more

The assistant manager Vanessa is absolutely wonderful! Her customer service skills are the best I've seen in the UPS store. The store is in Burbank on Alameda by pavilions . I went in and had some confusion over some of my packages and she quickly handled everything with such patience and kindness and a huge smile. I will go back to this store anytime because of people like Vanessa. Congratulations UPS on such a wonderful employee. read more

I love this store so much! The staff is so incredibly friendly and helpful! There is never a long wait because they are so efficient here. I regularly have to send international packages and they are so patient with me as I try to figure out all the paperwork. And a special shout out to Akiah for her above and beyond service! So appreciated read more

I love this place. Staff is always so helpful and professional. I never go anywhere else.!

Michelle, a Trainee, was SO HELPFUL & PATIENT with me!!! She should be promoted! She handled a long line effortlessly!!! Give that woman a raise!!!! read more

Excellent service! I was in need of a notary same day and Akiah moved her lunch break to accommodate the time in which I could come. It is so nice to come across such courteous and friendly people, regardless of industry. read more

Vanessa is incredible. Her patience is unmatched and she smiled all the way through some 15+ returns I had. Wow. New to the store. Incredible service! I had problems with Amazon and she was so calm while I was frantic. Best experience I've had at a UPS doing this. read more

This is the best UPS Store. The employees are so kind and helpful, always greet you with a smile. You really don't see that kind of customer service anymore. Plus, my son is always happy to come with me because they have Jolly Ranchers at the counter! read more

Maggie and her manager Jason were AMAZING. Excellent customer service. Wait was not long. Maggie attention to detail was on point. Friendly people and clean establishment read more

I needed new business cards, and Jason, the Store Manager, helped me with such creative design and layout suggestions. He listened carefully to what I was after, and sent me samples as he was putting it together. I picked it up today, (and they were ready in less than a week) and I couldn't be more impressed. They look AMAZING. I am definitely going to return and see if they can do additional printing for me. Everyone in this branch is so helpful and professional. This is a GREAT store-Thank you Jason and Team! read more

Moved to this area not too long ago so have started going to this store for all my ups shipping and Amazon needs. This is a very busy plaza so parking can be hit or miss. I do like that they have the self service kiosk for Amazon, but from time to time I've experienced issues with not being able to use it for various reasons. That's where the 3 stars comes in. The one manager here can be quite condescending to customers. I've experienced it first hand and witnessed with others on multiple occasions. In general, if you require personal contact vs self service in here, don't be in a hurry and don't expect friendly associates. But at the end of the day, you will be able to accomplish your task. read more

I had a really great experience at this UPS location, and it was all thanks to Jason. He was incredibly nice, patient, and understanding while helping me with my Amazon shipment. He took his time explaining everything and never made me feel rushed, which made the whole process so much easier. This location clearly has great customer service, and Jason is a big reason why. His kindness and professionalism turned a normally annoying errand into a pleasant experience. I would definitely come back to this UPS location because of the help I received. read more

Best UPS store ever! Everyone is always so kind, always so efficient and I'm always in and out super fast. Thank You guys, you're doing an amazing job! Sandie read more

I came into the store a few days ago and needed a couple prints and a lamination. Marilu and Ana were very helpful and made the process fast and smooth! And the prices weren't bad too bad. Will definitely be coming back soon. read more

New Manager is very customer focused. Usually service here is just ok. But this new manager is great.

I go to this UPS a lot. While everyone is very efficient, I had an amazing experience on Saturday 21st of March. It was around 11:00 and an employee named Akiah was working alone. Why? I have no idea, as they are always busy then. She helped everyone with such a wonderful smile and attitude. It really made my day. I can't say that for many stores anymore. She really was exceptional. I am not related to her and never met her before, but if I still had my business - I would try to steal her away! read more

The reps at UPS are amazing!!! Ana G is so helpful. She is always professional and calm in such a fast space job. Her patience when the store is full of busy customers is worth rewarding. I appreciate people who understand the service industry. It is sometimes a thankless job but when you meet people like Ana you know her helpful spirit was something that she was born with. Thank you UPS for placing such a great spirit at the the UPS in Burbank store 7120 read more

Two stars because they were open on a holiday. Mikey does not like his job. Curt service, tosses things about, drops stuff. Does not say hello when you enter, does not say thank you or goodbye when you leave. I will not be using this franchise location again. Reporting the incident to corporate as well. read more

They saved me from a literal nightmare and saved me over $800. I had to return an exercise bike from Amazon but I had thrown away the box and all packaging materials. The staff here was so kind and helpful, shoutout to TIARA who let me bring in all of the individual bike parts and got this monster to fit all in one box. Paying less than $50 to return an $880 bike is much better than a 20% restocking fee I would have paid if I had to return this directly to the manufacturer (which wasn't even an option since I purchased thru Amazon). Such phenomenal service and I'm so thankful after losing all hope since I didn't keep the original packaging and had lost all hope at returning this. Thank you UPS!!! read more

The UPS Store - Shipping Centers Near Me - Burbank, California

Excellent service! I was just getting something printed and laminated and went to two other stores that were unable to help and your crew was fantastic. Great attitude from every employee super helpful and product turned out. Great thank you read more

I went to the store at a not so busy but then became busy time after one of the employees began helping me. Ana was wonderful and so were the other employees that were there. They handled an obnoxious customer with grace and patience. I wanted to say that I appreciated how they managed the line and also, kept the mood light while helping the other customers in the store. Thank you again and I hope the employees that were there Wednesday 1/21 around 3-4:30pm get to see this! read more

This location is always so well run. Employees are friendly and service is fast. Big shout out to Douglas who helped me with my package this morning. He went into the massive pile of packages and found it so I could make a quick adjustment. read more

This is my local UPS store. They Super helpful and a very knowledgeable crew to help with whatever you need to be taken care of as long as they do it. Jason is great! He was kind and helpful and they accept aaa to make things even better. I read more

The customer service is amazing nice helper definitely recommend .. they also have a young lady doing Notary lower price then abt other place read more

This store is the best. Jason was so helpful with faxing urgent reports. He made the process quick and stress free. Thank you Jason!

Great place, great service! Highly recommend. I went to have paper laminated and cut and everything was done in a professional and timely manner. Thank you! read more

Do not have any amazon packages delivered to your mail box at this location. The workers blame the amazon driver And just say sorry we have no idea what happened to your packages. Even tho it says on my amazon account that it was received by the employee of this service. It's known that this is happening with management and nothing changes If you are returning to Amazon you will not have any issues If you need anything from the ups service no issues But receiving packages is a huge problem My camping trip was ruined due to my missing gear.. and nothing changes at this point After multiple phone calls no gear was found. Won't receive anything from Amazon until the end of the month I'm very disappointed I thought because it's burbank every thing would be great But the employees refuse to follow protocol and are not careful With your packages unfortunately read more

The UPS Store - Ups across from AAA - Shipping Centers Near Me - Burbank, California

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We had 1000lbs of paper shredding to go through for our business. Douglas helped with taking this massive project and turning it into an easy drop off. He helped me move the boxes from my car and weighed and sent them for destruction all so quickly. Great job Douglas!!! Keep up the great customer service! read more