I had such a great experience when I came in to drop off my Amazon returns. Vanessa and Doug were incredibly nice, friendly, and helpful from the moment I walked in. They made the whole process quick and easy, answered my questions, and were genuinely pleasant to interact with. Customer service like this really makes a difference. Thank you, Vanessa and Doug, for making what could've been a simple errand such a positive experience! read more

i literally loved going here :) best staff ever! Akiah was lovely and so knowledgeable! Michelle and Vanessa were so friendly and helpful too! thank you so very much for a wonderful and fun time running errands :) read more

Michelle, a Trainee, was SO HELPFUL & PATIENT with me!!! She should be promoted! She handled a long line effortlessly!!! Give that woman a raise!!!! read more

I love this store so much! The staff is so incredibly friendly and helpful! There is never a long wait because they are so efficient here. I regularly have to send international packages and they are so patient with me as I try to figure out all the paperwork. And a special shout out to Akiah for her above and beyond service! So appreciated read more

Excellent service! I was in need of a notary same day and Akiah moved her lunch break to accommodate the time in which I could come. It is so nice to come across such courteous and friendly people, regardless of industry. read more

Vanessa is incredible. Her patience is unmatched and she smiled all the way through some 15+ returns I had. Wow. New to the store. Incredible service! I had problems with Amazon and she was so calm while I was frantic. Best experience I've had at a UPS doing this. read more

This is the best UPS Store. The employees are so kind and helpful, always greet you with a smile. You really don't see that kind of customer service anymore. Plus, my son is always happy to come with me because they have Jolly Ranchers at the counter! read more

Maggie and her manager Jason were AMAZING. Excellent customer service. Wait was not long. Maggie attention to detail was on point. Friendly people and clean establishment read more

Vanessa was super helpful and went the extra mile! She went out of her way to help me with an Amazon return. Thank you!

I had a really great experience at this UPS location, and it was all thanks to Jason. He was incredibly nice, patient, and understanding while helping me with my Amazon shipment. He took his time explaining everything and never made me feel rushed, which made the whole process so much easier. This location clearly has great customer service, and Jason is a big reason why. His kindness and professionalism turned a normally annoying errand into a pleasant experience. I would definitely come back to this UPS location because of the help I received. read more

New Manager is very customer focused. Usually service here is just ok. But this new manager is great.

I go to this UPS a lot. While everyone is very efficient, I had an amazing experience on Saturday 21st of March. It was around 11:00 and an employee named Akiah was working alone. Why? I have no idea, as they are always busy then. She helped everyone with such a wonderful smile and attitude. It really made my day. I can't say that for many stores anymore. She really was exceptional. I am not related to her and never met her before, but if I still had my business - I would try to steal her away! read more

Moved to this area not too long ago so have started going to this store for all my ups shipping and Amazon needs. This is a very busy plaza so parking can be hit or miss. I do like that they have the self service kiosk for Amazon, but from time to time I've experienced issues with not being able to use it for various reasons. That's where the 3 stars comes in. The one manager here can be quite condescending to customers. I've experienced it first hand and witnessed with others on multiple occasions. In general, if you require personal contact vs self service in here, don't be in a hurry and don't expect friendly associates. But at the end of the day, you will be able to accomplish your task. read more

Best UPS store ever! Everyone is always so kind, always so efficient and I'm always in and out super fast. Thank You guys, you're doing an amazing job! Sandie read more

I came into the store a few days ago and needed a couple prints and a lamination. Marilu and Ana were very helpful and made the process fast and smooth! And the prices weren't bad too bad. Will definitely be coming back soon. read more

The reps at UPS are amazing!!! Ana G is so helpful. She is always professional and calm in such a fast space job. Her patience when the store is full of busy customers is worth rewarding. I appreciate people who understand the service industry. It is sometimes a thankless job but when you meet people like Ana you know her helpful spirit was something that she was born with. Thank you UPS for placing such a great spirit at the the UPS in Burbank store 7120 read more

I went to the store at a not so busy but then became busy time after one of the employees began helping me. Ana was wonderful and so were the other employees that were there. They handled an obnoxious customer with grace and patience. I wanted to say that I appreciated how they managed the line and also, kept the mood light while helping the other customers in the store. Thank you again and I hope the employees that were there Wednesday 1/21 around 3-4:30pm get to see this! read more

This is my local UPS store. They Super helpful and a very knowledgeable crew to help with whatever you need to be taken care of as long as they do it. Jason is great! He was kind and helpful and they accept aaa to make things even better. I read more

This location is always so well run. Employees are friendly and service is fast. Big shout out to Douglas who helped me with my package this morning. He went into the massive pile of packages and found it so I could make a quick adjustment. read more

This store is the best. Jason was so helpful with faxing urgent reports. He made the process quick and stress free. Thank you Jason!

Two stars because they were open on a holiday. Mikey does not like his job. Curt service, tosses things about, drops stuff. Does not say hello when you enter, does not say thank you or goodbye when you leave. I will not be using this franchise location again. Reporting the incident to corporate as well. read more

They saved me from a literal nightmare and saved me over $800. I had to return an exercise bike from Amazon but I had thrown away the box and all packaging materials. The staff here was so kind and helpful, shoutout to TIARA who let me bring in all of the individual bike parts and got this monster to fit all in one box. Paying less than $50 to return an $880 bike is much better than a 20% restocking fee I would have paid if I had to return this directly to the manufacturer (which wasn't even an option since I purchased thru Amazon). Such phenomenal service and I'm so thankful after losing all hope since I didn't keep the original packaging and had lost all hope at returning this. Thank you UPS!!! read more

The UPS Store - Shipping Centers Near Me - Burbank, California

Excellent service! I was just getting something printed and laminated and went to two other stores that were unable to help and your crew was fantastic. Great attitude from every employee super helpful and product turned out. Great thank you read more

We had 1000lbs of paper shredding to go through for our business. Douglas helped with taking this massive project and turning it into an easy drop off. He helped me move the boxes from my car and weighed and sent them for destruction all so quickly. Great job Douglas!!! Keep up the great customer service! read more

This store has some of the best customer service of any business. They always are friendly and go the extra mile. Top notch service. Some other stores get really annoyed with Amazon drop offs, not this store. read more

The customer service is amazing nice helper definitely recommend .. they also have a young lady doing Notary lower price then abt other place read more

Disappointing customer service experience, unprofessional staff. The store manager charged me $3 for a bag fee because they hadn't anticipated for the items to be returned all together instead of one single bag. Provider for return offered no box no label return and UPS didn't acknowledge that. Will never return to this location. read more

Jason went above and beyond! I had to ship a big item for work and Jason created a custom box and bubble wrapped it perfectly!! He is amazing and I am so so grateful. read more

Great place, great service! Highly recommend. I went to have paper laminated and cut and everything was done in a professional and timely manner. Thank you! read more

Do not have any amazon packages delivered to your mail box at this location. The workers blame the amazon driver And just say sorry we have no idea what happened to your packages. Even tho it says on my amazon account that it was received by the employee of this service. It's known that this is happening with management and nothing changes If you are returning to Amazon you will not have any issues If you need anything from the ups service no issues But receiving packages is a huge problem My camping trip was ruined due to my missing gear.. and nothing changes at this point After multiple phone calls no gear was found. Won't receive anything from Amazon until the end of the month I'm very disappointed I thought because it's burbank every thing would be great But the employees refuse to follow protocol and are not careful With your packages unfortunately read more

The UPS Store - Ups across from AAA - Shipping Centers Near Me - Burbank, California

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Excellent service, great prices, great location, plenty of parking. I will say Jason, was a HUGE help, answered all my questions, was very thorough, amazing customer service! read more

I was very happy to have been helped at this UPS store by Ms. Vicky Mena. I needed to copy a file from my phone, didn't know how to do it, and was kindly helped by Vicky. I appreciated that Bicky was patient and very pleasant , as I am older and not tech savvy. I think Ms . Mena represented your company well. I was relieved to have my file printed, and Vicky brought a smile to my day. Thank you, Vicky and UPS! read more

Went here today for notary public with my 92 year old parents. The employees are so helpful and so patient with them. We also had to speed mail the documents internationally and it is so great that this is a one stop shop. Did not have to stop anywhere else just to mail the documents internationally. This place is top notch for customer service and very clean. Highly recommended. read more

Best ups location in the valley, a little late review but when on this rainy days of LA where we all are cold and a little cray there was a long line but wait time was minimum because of management Eric I think he is the manager got on and moved the line took care of everyone with a professional friendly manner. Was very impressed as he is leading by example. It's refreshing to see management like that, would definitely be back to this location and used the shredding coupon that was giving by Eric thank you and shout out to him for being kind and professional and just great energy. Thank you for valuing everyone's time. read more

If I could give 10 stars I would! Ana"s customer service goes above and beyond. She saved me money and has the patience of a saint!

Everyone that I've dealt with at the store has done that fantastic job and that includes the trainees that come in. They're all excellent. I can't recall everybody's names. excellent people. Very willing to help if you have a problem and I have had problems it's that human thing Go in with a smile come out with a smile that's how I feel about the store read more

The UPS Store - Shipping Centers Near Me - Burbank, California

This location is my ultimate go to. It's right next to my gym, Sally's beauty, and Pavilions! What more could I ask for? The employees at this location are exceptionally accommodating and helpful. Smiles all around! read more

Terrible store, major hike up on mailbox price after 12-month agreement. Canceled and accidentally had a UPS package shipped to old PO box (expired 3 weeks ago), but the store clerk (short man w/ mustache) refused to release the UPS package unless I paid the store's "ransom" fee. Any case, the retailer/ sender of the package filed a claim with their UPS carrier, and offered to send me a new UPS package to my residence, so I don't have to pay a ransom fee to this store (crooks). This UPS store will nickel & dime you and their employees simply don't care if they lose customers. Go to Postal Annex or somewhere else. I will NEVER use this UPS store again. read more

I've been to a lot of UPS stores in my life and this one has the kindest employees so I come to this one all the time. I have to ship packages for my work so oftentimes I come with a few items to ship and they are alway very fast at shipping everything. Last time I packed my own packages and brought them in, but I didn't package them very well. The kind employee who helped me offered to tape them better and did it at no cost. I've been to other locations where they charge for a piece of tape so this was much appreciated. Definitely recommend if you need to do any shipping!! read more

I was looking to get some services for lamination done for my drink menu and it was my first time finding out that this location offers it. I was greatly helped by Victoria who exceeded my expectations. She was super helpful and made this first time service easy for me. I appreciated her taking the time to explain the process and difference with each level of laminate. The quality is also amazing ! I will be returning for additional services. Thank you so much read more