If you are in the mood to deal with incompetent, ill informed and clueless employees, this is the place for you. I called last night to confirm they had a specific product before I drove 45 minutes to pick it up today. The girl I spoke with said they had it, but refused to give her name so that I could document who I spoke with. When I arrived, lo and behold, they had no such product. Beyond frustrating. read more

While picking up a package at Office Depot we had the pleasure of meeting the store Manager "Conrado" he was very efficient, and managed the store with a firm but knowledgeable manner. The store is dated, but has everything you need for your home or office needs. The location is perfect and has plenty of parking. I love this store. read more

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Conrado was able to assist right away. I had a fedex delivery at my house. The package needed to be signed and we were not home. I got home with the notification that they could not deliver due to no signature available. I went online and had the package delivered to Office Depot. Once I got home from vacation I went to Office Depot to pick up my package. It was right there waiting for me. Conrado made everything simple. read more

Well , I am going to talk about the restrooms. I never seen a dirty restroom in a big store like Office Depot , no toilet seat covers when I get in. Very disappointed. The lady that helped me with my copies was very kind. Good service. The star is for the service. read more

They are so great. Helped me send my papers out. So polite about helping me. The checker saved me 10.00.

I stopped by this Office Depot in the morning to pick up some college rule paper. This store is a decent size so you'll likely find what you're looking for here. They keep the printer ink behind the counter now so be aware. I think I was their first customer for the day so it was basically quiet inside. A worker helped me find the college rule paper I was looking for. read more

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I was looking to purchase a rolling box for files, books and other stuff for my teaching gig. I knew exactly the type I needed. As soon as I walked into the store, the sales staff was both friendly and helpful. Once I got to the correct area, boom! There it was. I made my purchase and left the premises. What I can say about this Office Depot is this - I had a very specific need. When I got inside, I found it. If you are like me, looking to find something very specific, take a chance on the Burbank Office Depot. You might just find what you're looking for and leave a happy customer. read more

Business hours stated closing time of 9pm pulled up at 8:30ish and they were already completely locked up.

I need to call the manager here! The Filipina lady charged me twice for my item because she was so distracted all over the place! She was doing too much by talking about the credit office member. Like I only bought 4 items and she kept doing anything else but do her scan correctly. It was just me in the store! People need to focus and stop doing everything but focusing on ONE task! read more

why is this establishment open at 8 but they don't have the money to pay someone to run the print center until 2 hours later

Went here doing an instacart order.. The store is big and I am not going to lie I don't really know where I was going. One of the sweet workers here could tell I think and she was super helpful on pointing me in the right direction. I really wish I remember her name because she was so kind and helpful! This Office Depot is actually very relaxing and very chill + had some good energy in it. read more

Office Depot - Office Equipment Near Me - Burbank, California

This store was a quick and convenient option for me to complete my fingerprints for a Census Enumerator position in my community. Service was fairly quick and the process was very easy. They like most other stores did not have hand sanitizer on hand, that is the only product we inquired about. If you're looking for storage options, they did have some containers visible. I had thought about getting them to store supplies I've been accumulating but didn't. The parking lot was large and many open spaces. All in all, this Office Depot met my needs but they were different than most. If you're reading this review and take anything at all from it, PLEASE COMPLETE YOUR 2020 CENSUS. It is extremely important and takes very little time to do. I'd like to say I'd hoped to be knocking on your door to help you complete it had you not but given the state of things, that is looking unlikely at the moment. If you need supplies, this Office Depot may have them but I'd call first to be sure before heading over. read more

Office Depot - getting my fingerprints done for my enumerator community job - Office Equipment Near Me - Burbank, California

If the website says delivery will arrive in the next business day, expect it never. Bait and switch.

I was shocked when I asked to have 1 item printed and was advised that it would cost me $5 for a .18 cent print job . Apparently, OFFICEDEPO wants everyone to use self service. Well, I have news for them... not everyone has a credit card or debit card . I know more than a few elderly people that still write checks and do not have any cards at all . I just think it's ridiculous to have a $5 up charge for .18 cent print job . GREED IS RUINING AMERICA !!! read more

We've been coming to this OD since they opened. Today I went in to have my parking pass laminated. They now have a $5 minimum on everything, copies, printing and lamination. It rang up as $2.25 then a $2.75 minimum order surcharge was added. I will no longer use OD for copies, printing or supplies. read more

Signed up for a membership and it saved me 10$ on a 22$ purchase! So happy I stocked up on school supplies here

Unless shopping for a sale item, not worth it. Overpriced items, not the warmest staff, and parking lot often smells like cigarette smoke. read more

Office Depot - Someone is always smoking in this store parking lot. Roll your windows up before arrival unless you don't mind. - Office Equipment Near Me - Burbank, California

Very rude employees! He didn't print my documents he was yelling to us that's not nice at all it was men and women ! Be nice with customers if you can't be nice with customers don't work Office Depot read more

On a normal day I wouldn't give this store anything more than 3 stars. Their carpet looks like it's never been clean. Stain and spills everywhere. Employees act like they don't want to be there. Now if you go in there to print something they make you login with your phone to be in a cue. When I mentioned that if this is the new policy I won't be returning the sales associate said "Have a good day". I walked out and went down to FedEx. read more

Office Depot - Office Equipment Near Me - Burbank, California

This company must be abhorrent to work for because they have the most unhappy, unprofessional, lazy, slow, unhelpful employees in the world. What a dump. It took me 40 minutes to drop off a Fed Ex envelope because the staff couldn't be bothered to help me. I saw them standing around doing nothing, but I guess walking the 20 feet to where I was waiting (in line) was too much effort. Just FYI- I was able to compose this entire review in the time it took for any employee to make eye contact. read more

Office Depot - Employee less area. - Office Equipment Near Me - Burbank, California

I was told that there were phones in stock at the Burbank store near S.F. road. When I arrived at the store, do you think they had those phones in stock? this is not the first time that happened at office Depot. The next time I go to an office Depot, Hell will have snow. read more

Steven (manager of copy and printing services dept) came in clutch for me today. He helped me troubleshoot, gave me options, and just was so willing to go above and beyond while juggling other customers and helping with their projects too. I really appreciate all the help he was able to provide today! read more

Walked in yesterday 30 before closing for an office chair and walked out with more than I planned lol I was helped by Jeanette? Sorry if I misspelled. She's was super helpful, offered different colored options for the chair and assisted me finding for the things I was looking for. She also helped me out at check out and have helpful info on my office chair warranty! Most employees rush guests because they know closing time is soon, but not Jeanette, she was kind helpful and informative! Definitely coming back in the future for my office needs. Thanks Jeanette! read more

Please do not buy anything from Office Depot. I made the horrific mistake of purchasing a table online that was oak with black legs. I received a cheap regular white table which I could of purchased anywhere for $70.00. I called this store and they said they would not accept returns. I have called customer service everyday and no resolution. They are ignoring me and want me to keep a $70.00 table that I paid $138.00 for. Hope they get shut down someday, worst customer service. read more

Office Depot - The table I ordered - Office Equipment Near Me - Burbank, California

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I have to say the most unhelpful staff I have ever encountered. I will never step into this store again. I have spend several hundred dollars through the years here and recently (today 5/6) spent another $20. I asked to get 4 quarters or a dollar and they said they couldnt open the register. They asked who I believe was the floating manager and she goes on to tell me they cannot give change. I explained, I had just spent $20 in here and they cant give me change? She said no. I said you have no customer service. She goes on to tell me her policy blah blah blah. Its not like I asked for a role of quarters. I am sure nobody will care whether I write here or not since the business in not claimed. It's too bad as this store is convenient, but never again. read more

My experience was a total waste of my time and effort and it is still haunting me via email every day since apparently I'm now subscribed to get their emails?! I was looking for some foam board online the other night and, according to the Office Depot website, this location had one in stock. I ordered one to pick up at this location and paid via PayPal. Within an hour I received a canceled order email. In the email it said that Office Depot could not fill the order. This really confused me because it appeared that there were tons in stock at other locations and I would've been fine with them actually shipping it out to the Office Depot in Burbank. But instead of trying to make a sale they just canceled my order and I thought well, I guess you don't want my business. I had no intentions of leaving them a one star review at that time. However, that evening I received an email from Office Depot reminding me that I had something in my cart, even though I had already placed the order and it was already canceled. I ignored the email. Then the next day I received an email saying that I could receive 15 percent off if I made that purchase. Again, I ignored the email. Then, the next day, I received an email saying that I could get 20 percent off if I made that purchase. They said it was a last call. Well, I also ignored that email. Now today, days later, I am receiving emails that are just general Office Depot advertisements. Now why would I want to shop with you guys when you don't have what I want in stock even though your website says you do, and you just cancel my order yet you continue to email me suggesting that I make the purchase? And now I am subscribed to receive emails from you even though I never actually subscribed?! I am very careful about unchecking the box next to any potential "subscribe now" offers when I make purchases. And indeed, there was no offer to either subscribe or not subscribe when I tried to make the purchase. So, this business is seeming very unorganized and I have just unsubscribed from their mailing list. This was a total waste of time, but a lesson learned. read more

Went at 7:45 this morning with a print job for a Class I am teaching at CSUN starting tomorrow. I needed it done by the end of the day Class starts at 9 and I have to be there at 8am. I was told they could only guarantee 8 copies of the 10 articles would be done in 24 hours. WhIle I noticed at least 3 employees just standing around. So I went to Staples. They will have it done by 8pm today and I could hAve had it in 1 hour if I wanted to pay more Bye bye Office Depot. read more

Cellphone Required to make a Copies? WTF? I visited the Office Depot in Burbank, CA earlier today and might never go back again due to an absurd new store policy that effectively requires that prospective customers have a working smartphone on their person in order to shop for certain in-store items. My Experience: Last night, I visited the Office Depot website and submitted some documents via their Print Services page, to be printed out. In order to finalize the order you are required to pay in advance-which I did. As promised, I received a text message indicating that the order was ready for pickup. At approximately 1 PM today I stopped by the store to pick up my already paid for order. As I approached the Print Services counter, I encountered several people clustered around a sign at the entrance to a roped off line que. There was no one standing in line, but there was a gentleman being assisted at the counter so I hung back to wait. Within a minute or two the employee who had been helping at the counter asked me if I had "joined" yet. Not being sure about what she was asking, I said "no" and started to approach the counter. The copy-clerk signaled for me to stop, then said that in order for her to be able to help me--I would have to first download and install the Office Depot App onto my phone, then I had to "join the line" by clicking somewhere therein. I responded, "What if I don't have a phone?" as I stood there with my smartphone in hand. "But you do." she said "It is a new store policy, you have to get in line with the App before I can help you." I told her I was not going to be forced to install an App in order to pickup a purchase I had already made and asked to see the store manager. She refused to call anyone, instead she directed me the the cashier by the store entrance. I asked to see the manager on-duty and he made a phone call. Four minutes and thirty-two seconds later a woman allegedly named Stella approached me. She asked what she could do for me and I asked her if she was a manager. She said that she was, but I remain skeptical due to her being dressed in the same company polo shirt as the cashier was wearing and her lack of a name badge. I asked if she was the store manager and she again replied affirmatively. I told her that I had come in to pick up a print order that had already been paid for and asked if it was in fact their policy to not assist me unless I used their App. She then said, "Just this once..." she would allow me to skip the sign in process and she went to retrieve my order. Upon receipt of the box of documents I had printed I asked to have a receipt. Stella didn't reply. A sheet of paper was taped to the outside of the box I was picking up and I asked "Is this the receipt?" she nodded affirmatively (I discovered once I got home that it was NOT). This policy is asinine. Forcing a customer to install an unwanted computer program onto their device is a great way to drive business to a competitor. Whom ever had this bright idea isn't actually very bright. read more

I purchased a wireless router a year ago and was sold a protection plan for it. I was told by the cashier that if anything went wrong all I had to do was bring it back and it would be replaced. The router stopped working and I went to the store to replace it and was told by the manager that there was nothing they can do in store and I had to call the insurance company to file a claim and then the manager handed me a pamphlet with info about the different plans they offer. The pamphlet did not contain the phone number I needed or any info about how to file a claim. read more

I shop at this store since the location in Studio City has closed. Decent parking lot, you can walk from the mall if you stopped there before. The selection is decent, prices a bit high, unless you find items on sale. Customer service- depends, some people are nice and helpful, some- it's hard to have a conversation with, not very savvy. They do fix computers here, too. I took my laptop here, unfortunately it was old and it would have been more expensive to fix it than buy a new one. I left it here to get my data out, which they did a good job with. The issue is they never called me to let me know when the work was done, I had to call several times, it was a hassle to get an answer. They mail you coupons, but each time I try to use one, it doesn't work for the merchandise I get. It's a good option to have around. read more

I bought a product on-line last night and the corresponding Office Depot email said ready for pick up at store next day (in stock). So, the next day after work, I get to Office Depot Burbank at around 5:45pm, the store is closed down, chained up, with caution tape plastered at the front entrance. Why say ready for pick up when the store is all shut down? The the "24/7" customer service I tried calling is closed with message saying to call back next day. Won't let me cancel my order online either... give me my money back! There's always something that gets messed up at Office Depot, I never learn! I give myself 1 star for going back to Office Depot when I should know better by now. read more

The print order for presentations was printed incorrectly. I ordered a comb binding and it was spiral bound. The tabs were supposed to have printing and they were blank. There was a large, black thumb print on the presentation tab also. I returned them for a refund and went to another company to print these instead. I won't be coming back. read more

Do not buy from this place - go to Amazon; save your money! I bought a $65.00 briefcase within the past month or two. It broke quickly - latch won't unlatch. I was fooled into buying the "protection plan", which was described to me as a way of "quickly getting a replacement if anything goes wrong". That was a complete lie. DO NOT BUY PRODUCTS AND DO NOT BELIEVE THE LIES ABOUT PROTECTION PLANS. When my Office Depot briefcase broke - and it did break quickly - I went to the store. Nope - sorry, we don't exchange or refund, you have to go to Allstate / SquareTrade. What!? I have to go to an insurance company? Seriously?! All insurance companies practice the 80/20 rule - reject 100% of the claims and 80% will get so frustrated with the process, that they'll just quit. You end up only having to resolve 20% of the remaining people. Anyway - DO NOT WASTE MONEY/TIME HERE. read more

Have come here several times over the years and it's always a good experience. Came here few weeks ago to get some documents printed (since we weren't home). It was quick and didn't cost much. The guys that work here are helpful and double check before wasting your time/money. I love that they also have gift cards here. Makes it easy when you're on your way to a birthday party and need a quick gift. Great location, easy parking, helpful staff and well stocked store. read more

Older woman with glasses: your lunch break is more important than finishing ringing me up? Sorry to be such a burdan. What a complete joke. I asked about an item that was said to be in stock online and you couldn't bother checking or helping me find the item?? THIS is why people shop online on Amazon. Retail is dead! Also this place is THE WORST during the school year as it is right across the street from Burbank HS. Do not come here around 3pm. This place is being used by parents as a pickup/drop off zone for their kids like it's some sort of after school program. read more

A store that you can find friendly and courteous service...I will definitely comeback at this Office Depot Location when I need school supplies and office supplies read more

Called asking if they had 1099 forms, they said yes. Drove over and the workers said they haven't had it for weeks. Waste of time and gas read more

As a person who is in retail I can say that this store has beyond the worst staff there can be! I believe there was a gal named Reyna who was the only who really helped me out, but the managers were extremely rude and loud! One of them i believe was Estela and there was an old fella as well who was so rude and loud! And not to mention was completely ignored by the print area. Don't remember her name but she had very long hair and glasses, at the end I left very disappointed and I hope they treat their employees good read more

This store doesn't even deserve a one star!! Considering this store is convenient to go to and have been going to for several years but today is where I draw the line!! Walked into the store early in the morning first of all store is dirty and run down.. then there was a gentleman who was what looked like doing inventory, not once was I greeted I walked in said hello and asked where something was only to be told it's in the back of the store! Thanks that told me a lot! Found what I needed went to the register where no cashier in site! The gentleman who I ended up finding out Is the operation manager was assisting someone in the printing department and the lady that is normally the cashier was behind that counter as well with no customer! I stood by the register for a few moments and noticed he saw me standing there and didn't say a word.. finally I had to say Excuse me is there anyone that can help and the answer I got was well you can walk here!!! REALLY?? How is a customer supposed to know that they need to go to the print department to have something rung up!!! Then the lady yells hold on I'm coming! She came ring up my item when I asked what his name was she was very hesitant to give when I had to as her several times! Then asked for a manager and she said it was him! Ended up finding out that he isn't the store manager! I ended up calling the store and asked for the store managers name... again another girl was a bit hesitant to give me the info.. after being persistent I said when will she be in and of course I got the IM NOT SURE.. let me check the schedule deal... then she comes back to say well not sure when she will be in maybe in the afternoon but she's very busy... now how that made any sense to her I don't know.. at the end all I got was leave your number and ill give her the message IF I see her!! Really so they think customers are stupid and can't see through the crap??? No matter what time of day you go there you see the same people in the parking lot smoking! Throwing cigarettes all over the place! Some of them even stink like smoke when you walk by them in the store! Customer service is horrible the bathrooms are nasty and never clean and not to mention every time you go there the printers never work! read more

Horrible experience today with Cheyenne and i believe she is a manager .. maybe she needs to take some classes of how to treat customers at the store . Thank God they people like Conrabo working there . Excellent Customer service from him i give him a 5 star review. read more