Really wish they had told me that my package to Canada needed an invoice to successfully go across the border. Now ups.com is telling me my package is delayed for this reason...three days later. Great thoroughness, dude. Oh, and they wanted to charge me money for a packing slip holder. Was glad I brought my own tape. Sheesh. read more

This place is terrible. There's a card spending limit as if it were some kind of deli - wtf? And expect you to pay for envelopes when they are out of the UPS branded ones. This place is the worst - STAY AWAY read more

I sold my macbook air on ebay and needed to ship it. Thankfully I kept not just the original box, but the shipping box that the apple box came in, and all of the packaging to protected it. However, I unknowingly made the mistake of not taping it up before giving it to my girlfriend to drop it off there for me (I was really busy that day). So because they could see into the box and realize it was a laptop, they forced her to buy a laptop shipping box and apparently put the box containing the laptop box in another box they charged her $20 for. Like the way apple ships their own fucking laptops isn't good enough. read more

First, I read LOTS of reviews for many places when I needed to ship a used motorcycle tank. The bad reviews made this place seem horrid, but I gave them a shot. Called ahead to see if they could ship something that size. "No problem." Asked about the hours - I had plenty of time to drop the tank off before hitting the bike show at the Javits. Got there... saw the bike picture on the top shelf (which was cool) then spoke with Nick (the Asst Mgr). Immediately recognized his voice from the phone conversation. Not only was I also asked if I needed any help after Nick quickly measured the tank and went in back to search for the perfect box, but after getting the shipping quote ($76 - UPS stores in my experience, have always been high on mid-large sized shipments), he offered to give me the box for free and then even offered to try and re-package it in a smaller box (after remeasuring it 4x) to try and help me out. I knew it wasn't possible based on the dimensions of the tank and just gave him the go-ahead. I mentioned the ratings and said to him I almost didn't stop by. He cracked a smile and started laughing and said lots of people try to extort money out of them and when they refuse to pay, leave them really poor reviews. I realize experiences vary, but there's no effing way that the "1-stars" are all valid reviews. I call BULL CHIPS!! Anyway, it's the best one around regardless. So... IF YOU NEED GOOD SERVICE, GO HERE!! read more

The UPS Store - This is Nick, the Asst. Store Manager. His customer service GUARANTEES I'll be going there next time!! - Shipping Centers Near Me - Brooklyn, New York

First time going in I needed to finish taping my package for a bit of reinforcement. They would not let me use their tape and insisted on doing it them selves. Packages shows up to sender split out the sides with the product falling out. Second time going in I needed to send a return to merchant. Again, insists on taping it for me. This time I just needed the return slip taped to the outside. Apparently he didn't tape it, because the package was delivered back at my place two days later. Oh yeah, they charge you for tape as well read more

I just walked in to ship two gifts (unwrapped, no box) for my sisters and it literally took less than 5 minutes. VJ was working the counter and was so friendly, professional, and l was super surprised how easy everything was. There was also a customer behind me who was asking for a notary and he was taken care of right away. He literally walked in, asked for a notary, had some stuffed signed, and walked out. I've been to this location twice, once back in June, and both times I've been very impressed with their friendliness and efficiency. And it's right off the Bedford stop! Super convenient. read more

They have 18 year old kids working there that don't know what they're doing. They refused to ship my package because it was "too big" I called ups and they "claim" it's fine to ship that size read more

I've had a couple of fantastic experiences at UPS Williamsburg. Both times, I've been served by a gentlemen called Andrew. He's been completely open and willing to help me with my shipments - even when once shipment was 24 boxes, weighing over 1,100lb !!! I couldn't recommend this UPD any more and will definitely be going there for all my future shipments. read more

Awful store. Horrible customer service. I rarely leave reviews but they compelled me. Lost my package and they could care less.

These Dudes are down right rude, unhelpful and obviously hate their jobs. I have used this store lots in the past for work related reasons as my employer had an account. Today was a personal chore of trying to scan documents which I needed emailed to me for a government application. On arriving I asked could you scan to email. I was told yes and directed by finger point to a very confusing machine. After selecting scan to email and entering all my details it became apparent this machine was not linked up to the net. I asked how it works and the of the guys told me I was only meant to make a copy which he would then send from another machine. Kinda silly this day and age to print a hard colour copy from one machine to then send from another! I stood for almost 10 minute trying to figure out how to work it out. Never once did any customer service kick in from the staff who stood and watched me. The whole thing should of taken a couple of minutes. I ended up paying for my now purchased colour copies and left as I was annoyed. These Guys make a mockery of people who work in Customer Service. The guy with the glasses and long hair is so lackluster I'm unsure why anyone would chose him as a representative for there store. Stay at home with your video games mate! read more

Had to drop off a package to be returned to Amazon here and thought I would have to pay shipping or service fee and that was not the case at all...was in and out within 3 minutes. No line, great service. UPS may not always deliver packages in one piece or on time but I guess if you go to them they will make up for it... read more

Avoid at all costs. Overnighted an envelope, paid extra for morning delivery. They did not ship it out as promised - it just sat there for an additional 24 hours. The service is slow and horrendous, I stood in a line literally out the door. A carrier pigeon will get your packages delivered with more speed and accuracy than these jokers. Do yourself a favor and use a different shipping place - this one is absolutely no good. read more

The store was empty when I went, staffed by a slacker who might live in his mom's basement. I needed to print my return label, because he claimed he couldn't scan the code. I've done that at this store in the past, but whatever. I couldn't email it to the store because the internet was not working. Ok, could I send it to his personal email. No-- he doesn't like giving that out, he said. He sent me to the mail center called 11211 on Bedford. It cost me two bucks, but they were so nice and helpful, that guess what? I'll be shipping there from now on, and tipping them for their service. That's what the S stands for in UPS! read more

The gentleman on duty was really helpful when I was trying to figure out how to print out a label and when I don't have my purse with me while the store does not accept Apple pay. He was also very fast in taping and processing the package. Very good service. Thank you! read more

I am, by nature, a very impatient person with a quick trigger. I like good customer service and competent people. I have been coming to this UPS for the past couple of years and I have never had a bad experience. I am typically unorganized when going to the UPS store, as I usually wait until I have multiple things to ship before actually make it over there. I don't recall ever having to pay extra for anything and the employees have always been very nice and helpful. I didn't even come on here to leave a review, but when I saw that this location only had 2 stars, I was shocked. read more

They don't answer the phone! I've been calling for 3 days! It makes things very inconvenient if you just need a quick question answered!

These guys at this store are doing everything to help during these difficult times. I've had better customer service during COVID-19 here than most places! read more

If you can avoid this location please do so! My friend was assaulted by another costumer inside the store and the staff did nothing. She called the police and the manager seemed to be annoyed instead of trying to help. PLEASE go to another location if possible. read more

Went in to return a package. Asked "hey can I print a shipping label" and the employee says "sure, use that computer right there." Was pretty psyched that it would be so easy. Then he begins to affix the label and says "how many pages? Two?" I answer "yeah" and he goes "That'll be 3.58." I respond "hmm ok, I wish I had known that ahead of time." To which he says "it warns you." Nope no warning, not when you click print, and not when you ask the attendant. Sigh. read more

Nick at the Williamsburg location (North 7th) was amazing and helped me figure out a complicated shipment. This is the best customer service I've received at a UPS Store and I am so grateful that I got Nick's help. Thank you Nick! read more

The most consistent UPS store I've encountered (and I live in New York and end up shipping things weekly for work). They're open when they say, they help me with complex shipping jobs, and there are a bunch of really helpful services here. It's basically a better FedEx (which Williamsburg doesn't have anyway). There's a workstation where you can print in BW or color which is super helpful when you want to print and return something from Amazon. Big win: they're open Memorial Day weekend. Hence my writing this! And they're always friendly and put up with my endless drop offs of returns from online shopping :) read more

The staff here is so nice and helpful it makes me look forward to having to do errands. I went here to get some documents notarized, it was fast inexpensive and the guy was extremely nice. I would advise to call ahead of time to confirm hours for notary as I did today and they gave me certain hours someone would be there. Thank you! Great service. read more

This is the worst UPS store I have ever encountered. They charge you $3.42 to print a UPS label and they also charge for dropping off USPS packages here. I have never been required to pay for either service in any other UPS location anywhere in the US read more

This place is the worst UPS store I've ever been too. They nickel and dime you for everything. Asked to use a pen, that a dollar. A slice of tape, that's two dollars. The guys they work there are terrible too and pretty rude. I live in the neighborhood and I'm boycotting the place read more

This place is terrible. They charge you 4 dollars to print a single page and don't display it in a place you can see. Vibe is bad, line is often out the door, check minus, I will never send anything from here agaib read more

Worst and dishonest service. Over charge for everything. $200 for shipping something that at USPS costs $70. $6 for a box that elsewhere costs $2. Very opportunistic and shady. read more

The gentlemen that work here are super friendly and helpful. I needed a bit of guidance and they could not have been more helpful. I left very relieved as I was stressed about getting the package going towards the right direction. read more

This UPS store has lots of bad reviews from years past but there is a new owner here and I think the service is just fine. I see some complaints about them not shipping large items but I recently shipped 60lbs of 6' banners and they built a custom box to package them. I have no comparison for price because I ship on a business account. This store does not allow the use of UPS account numbers for billing. read more

I had to ship a guitar and the gentleman in this business was super friendly and accommodating.

I rented a mailbox here for about two years. The guys who work here are super friendly and attentive.

Super convenient, clean location. Nick in the Knicks jersey was amazing, very helpful with all of the confusing shipping things. V thankful!!! Def coming back to this location read more

Back in the day they only employed asshats at this location. But I have raised my stars from my visit today 9/1/17. Sam helped me send out an important package. I did get double charged for the box and the wrapping cost was a bit extreme, but at least there were nice people working there.... and I did not have to venture to the abyss (aka Williamsburg usps). 9/16 was back in. Sam took care of my shipment. 2 day shipping was expensive but it was fast and service friendly. Raised to 4 stars! read more

Received my package, lost my package, returned package to sender. Two phone calls three emails (4 weeks) zero communication. Very unhappy, I have nothing good to say about this location! read more

Very fast and efficient place. Helped me figure out a complicated Amazon return I think the guys name was Nick not sure but it was awesome. I love this UPS store and highly recommend it. read more

Staff are very nice and dedicated. They'll find the most convenient way that works best in your interests, in terms of budget or urgency.

The took care of everything we needed. $1 for a scan is a bit high but the service was good and thorough. Can't complain too much.

I'm not only a business woman, I'm also the mother of a college student. When shipping packages for either I only use this UPS store. Staff is kind and knowledgeable. Suggestions are always given for the best way to package and ship at the best rate. Receipts are clear, easy to read and also include tracking info. Store is always clean and fully stocked. read more

I've used this location to pack and ship items from our store for years. We recently had an issue where a customer received a package that was missing a piece. The shipping insurance was denied because we couldn't prove we had provided all the pieces. We contacted the manager, who assured us the packing area was videoed. We had misplaced our receipt with the time stamp of when we had brought the package in, but the manager took the time to review hours of footage, and provided us with crystal clear video of the missing piece being wrapped and placed into the box. Insurance was honored and disaster avoided, all do to the professionalism and concern of the branch manager/owner. Thank you so much. You really saved the day. read more

Went here to return some items to Amazon and the two store employees - Sam and Andrew - went out of their ways to help me package my items, find the perfect box and were super friendly and accommodating along the way. Definitely coming back to this location. read more

I had to write a review to praise the great customer service I received from this particular UPS store, and specifically from its manager, Vishal. I had an issue with a large item that was damaged en route to its recipient and Vishal was incredibly helpful, helping me to get a claim filed and getting me the money needed for repairs. They made a difficult situation virtually pain-free. Highly recommended! read more