I went here yesterday to return a few packages and I will never be returning again. I've done the "The UPS store drop-off - no box or label needed" option before at other stores. You hand you bagged item over, they print a label and stick it on and give you a receipt. Not this guy! (His name is Jay) He proceeded to fling receipts AND labels AT me, rushing me as I went along. I was so confused by what he was doing. With Amazon's new package-less and label-less returns The UPS store is supposed to label the items for you so of course everything was out of order because I didn't expect to be receiving labels. He apathetically informed me there was no way to check which label went on which item, I'm sitting there panicking because I don't want my returns to be lost or denied. He starts to help the next customer!! This guy is unbelievable and clearly hates his job. I took my items back to go to another location but for the packages I did leave I'm worried they will not be sent back to where they belong :( Avoid this location at all costs! Not worth having them mislabel your stuff. read more

Horrible service, nasty people. Overcharged me on a small package the same price as the big one because I didn't notice the pricing. Even if you come with a positive attitude they treat you like s***. This is the 3rd time I have a negative experience with them. read more

Thank you Nick and Julian. In the midst of me moving across country, in the middle of the rain, they were nothing but helpful. I could not appreciate these guys more. THANK YOU GUYS. You rock. I couldn't have done it without you read more

I just walked in to ship two gifts (unwrapped, no box) for my sisters and it literally took less than 5 minutes. VJ was working the counter and was so friendly, professional, and l was super surprised how easy everything was. There was also a customer behind me who was asking for a notary and he was taken care of right away. He literally walked in, asked for a notary, had some stuffed signed, and walked out. I've been to this location twice, once back in June, and both times I've been very impressed with their friendliness and efficiency. And it's right off the Bedford stop! Super convenient. read more

I've had a couple of fantastic experiences at UPS Williamsburg. Both times, I've been served by a gentlemen called Andrew. He's been completely open and willing to help me with my shipments - even when once shipment was 24 boxes, weighing over 1,100lb !!! I couldn't recommend this UPD any more and will definitely be going there for all my future shipments. read more

These Dudes are down right rude, unhelpful and obviously hate their jobs. I have used this store lots in the past for work related reasons as my employer had an account. Today was a personal chore of trying to scan documents which I needed emailed to me for a government application. On arriving I asked could you scan to email. I was told yes and directed by finger point to a very confusing machine. After selecting scan to email and entering all my details it became apparent this machine was not linked up to the net. I asked how it works and the of the guys told me I was only meant to make a copy which he would then send from another machine. Kinda silly this day and age to print a hard colour copy from one machine to then send from another! I stood for almost 10 minute trying to figure out how to work it out. Never once did any customer service kick in from the staff who stood and watched me. The whole thing should of taken a couple of minutes. I ended up paying for my now purchased colour copies and left as I was annoyed. These Guys make a mockery of people who work in Customer Service. The guy with the glasses and long hair is so lackluster I'm unsure why anyone would chose him as a representative for there store. Stay at home with your video games mate! read more

I've used this location to send packages and print materials a couple of times. Relative to other UPS stores, it's about the same, which is to say it's still way better than dealing with the U.S. Postal Service. I'll continue to patronize this location. read more

Had to drop off a package to be returned to Amazon here and thought I would have to pay shipping or service fee and that was not the case at all...was in and out within 3 minutes. No line, great service. UPS may not always deliver packages in one piece or on time but I guess if you go to them they will make up for it... read more

These guys are the best! super kind, helpful, and friendly every time I come in :-) I'm an artist and ship my goods fairly frequently, so it's nice to have a place I can come to that I know provides wonderful service. Highly recommend! read more

First time going in I needed to finish taping my package for a bit of reinforcement. They would not let me use their tape and insisted on doing it them selves. Packages shows up to sender split out the sides with the product falling out. Second time going in I needed to send a return to merchant. Again, insists on taping it for me. This time I just needed the return slip taped to the outside. Apparently he didn't tape it, because the package was delivered back at my place two days later. Oh yeah, they charge you for tape as well read more

I am, by nature, a very impatient person with a quick trigger. I like good customer service and competent people. I have been coming to this UPS for the past couple of years and I have never had a bad experience. I am typically unorganized when going to the UPS store, as I usually wait until I have multiple things to ship before actually make it over there. I don't recall ever having to pay extra for anything and the employees have always been very nice and helpful. I didn't even come on here to leave a review, but when I saw that this location only had 2 stars, I was shocked. read more

They have 18 year old kids working there that don't know what they're doing. They refused to ship my package because it was "too big" I called ups and they "claim" it's fine to ship that size read more

Awful store. Horrible customer service. I rarely leave reviews but they compelled me. Lost my package and they could care less.

The store was empty when I went, staffed by a slacker who might live in his mom's basement. I needed to print my return label, because he claimed he couldn't scan the code. I've done that at this store in the past, but whatever. I couldn't email it to the store because the internet was not working. Ok, could I send it to his personal email. No-- he doesn't like giving that out, he said. He sent me to the mail center called 11211 on Bedford. It cost me two bucks, but they were so nice and helpful, that guess what? I'll be shipping there from now on, and tipping them for their service. That's what the S stands for in UPS! read more

Avoid at all costs. Overnighted an envelope, paid extra for morning delivery. They did not ship it out as promised - it just sat there for an additional 24 hours. The service is slow and horrendous, I stood in a line literally out the door. A carrier pigeon will get your packages delivered with more speed and accuracy than these jokers. Do yourself a favor and use a different shipping place - this one is absolutely no good. read more

The gentleman on duty was really helpful when I was trying to figure out how to print out a label and when I don't have my purse with me while the store does not accept Apple pay. He was also very fast in taping and processing the package. Very good service. Thank you! read more

They don't answer the phone! I've been calling for 3 days! It makes things very inconvenient if you just need a quick question answered!

These guys at this store are doing everything to help during these difficult times. I've had better customer service during COVID-19 here than most places! read more

If you can avoid this location please do so! My friend was assaulted by another costumer inside the store and the staff did nothing. She called the police and the manager seemed to be annoyed instead of trying to help. PLEASE go to another location if possible. read more

Went in to return a package. Asked "hey can I print a shipping label" and the employee says "sure, use that computer right there." Was pretty psyched that it would be so easy. Then he begins to affix the label and says "how many pages? Two?" I answer "yeah" and he goes "That'll be 3.58." I respond "hmm ok, I wish I had known that ahead of time." To which he says "it warns you." Nope no warning, not when you click print, and not when you ask the attendant. Sigh. read more

Nick at the Williamsburg location (North 7th) was amazing and helped me figure out a complicated shipment. This is the best customer service I've received at a UPS Store and I am so grateful that I got Nick's help. Thank you Nick! read more

This UPS store has lots of bad reviews from years past but there is a new owner here and I think the service is just fine. I see some complaints about them not shipping large items but I recently shipped 60lbs of 6' banners and they built a custom box to package them. I have no comparison for price because I ship on a business account. This store does not allow the use of UPS account numbers for billing. read more

The most consistent UPS store I've encountered (and I live in New York and end up shipping things weekly for work). They're open when they say, they help me with complex shipping jobs, and there are a bunch of really helpful services here. It's basically a better FedEx (which Williamsburg doesn't have anyway). There's a workstation where you can print in BW or color which is super helpful when you want to print and return something from Amazon. Big win: they're open Memorial Day weekend. Hence my writing this! And they're always friendly and put up with my endless drop offs of returns from online shopping :) read more

The staff here is so nice and helpful it makes me look forward to having to do errands. I went here to get some documents notarized, it was fast inexpensive and the guy was extremely nice. I would advise to call ahead of time to confirm hours for notary as I did today and they gave me certain hours someone would be there. Thank you! Great service. read more

This is the worst UPS store I have ever encountered. They charge you $3.42 to print a UPS label and they also charge for dropping off USPS packages here. I have never been required to pay for either service in any other UPS location anywhere in the US read more

This place is the worst UPS store I've ever been too. They nickel and dime you for everything. Asked to use a pen, that a dollar. A slice of tape, that's two dollars. The guys they work there are terrible too and pretty rude. I live in the neighborhood and I'm boycotting the place read more

This place is terrible. They charge you 4 dollars to print a single page and don't display it in a place you can see. Vibe is bad, line is often out the door, check minus, I will never send anything from here agaib read more

Worst and dishonest service. Over charge for everything. $200 for shipping something that at USPS costs $70. $6 for a box that elsewhere costs $2. Very opportunistic and shady. read more

The gentlemen that work here are super friendly and helpful. I needed a bit of guidance and they could not have been more helpful. I left very relieved as I was stressed about getting the package going towards the right direction. read more

I'm not only a business woman, I'm also the mother of a college student. When shipping packages for either I only use this UPS store. Staff is kind and knowledgeable. Suggestions are always given for the best way to package and ship at the best rate. Receipts are clear, easy to read and also include tracking info. Store is always clean and fully stocked. read more

I had to ship a guitar and the gentleman in this business was super friendly and accommodating.

I rented a mailbox here for about two years. The guys who work here are super friendly and attentive.

I had to write a review to praise the great customer service I received from this particular UPS store, and specifically from its manager, Vishal. I had an issue with a large item that was damaged en route to its recipient and Vishal was incredibly helpful, helping me to get a claim filed and getting me the money needed for repairs. They made a difficult situation virtually pain-free. Highly recommended! read more

Super convenient, clean location. Nick in the Knicks jersey was amazing, very helpful with all of the confusing shipping things. V thankful!!! Def coming back to this location read more

Back in the day they only employed asshats at this location. But I have raised my stars from my visit today 9/1/17. Sam helped me send out an important package. I did get double charged for the box and the wrapping cost was a bit extreme, but at least there were nice people working there.... and I did not have to venture to the abyss (aka Williamsburg usps). 9/16 was back in. Sam took care of my shipment. 2 day shipping was expensive but it was fast and service friendly. Raised to 4 stars! read more

When I went to send out an extremely large package, the staff was very kind and helpful. The other reviews of this place didn't match up. Hopefully I will have consistent good experiences with them. If anything changes i will change my review. read more

Yep, 2.5 stars on google maps was right. No the staff is not better. 1. it stinks. like hair, and stuffy bodily things...open the door. 2. attitude of the guy helping me sucked. 3. when he left out one of the 4 address lines of the shipping address my package was going to, and I asked him nicely to include it, he shook his head to himself as if it was a total hassle. wtf? I'm sending $3,500 worth of electronics equipment, um, I need this to get there. 4. he picked his ear for several moments, then studied it, while he made me wait. just gross. hire staff with a clue. 5. the other staff guy had this tiny high pitched portable radio gadget on so loud as he stood near me stocking product, I couldn't hear what my UPS guy was saying to me. after the 3rd time I couldn't hear him, I plainly said: the radio is louder than your voice. both guys heard me say that, but didn't do anything to correct it. wft? 6. said 2nd staff guy then makes a phone call, is on hold evidently, the hold has outgoing music, and he has the phone volume all the way up. he's walking around the tiny store with it that loud, and now helping another customer, both trying to talk over this music. So now you're hearing two, mental-making opposing songs, totally loud, and trying to have conversations with mr. soft voice, while you go nuts. I have to call UPS after I leave the store for a shipping thing, mention this store has issues, only for the call center to say I have to call another place since it's not a part of their system or something. UPS, get a clue! you're usually good! read more

Terrible customer service. I am putting in my comment to reinforce what Adam and Enia have expressed. I was honestly shocked at how curt their employees are with paying customers. read more

Received my package, lost my package, returned package to sender. Two phone calls three emails (4 weeks) zero communication. Very unhappy, I have nothing good to say about this location! read more

The biggest mafia coporation in the Untied States. When shit goes down, UPS blames UPS store, and UPS store would blame UPS. In the end, the customers pay for their mistakes. My package was supposed to be delivered to Paris within two days guaranteed. But UPS made a mistake when they gave out the shipping information to the French custom, and the package was not delivered even after a week. Although UPS store claimed they would give me a full refund, but UPS refused to make that offer. Instead, they forced me to pay for the return fee of the shipment. I'VE SPENT 400 DOLLARS ON AN UNDELIVERED PACKAGE, and I didn't do anything wrong. They've promised hundreds of times, but never deliver. Of course they never admit that they promised anything. I am not asking for any resolution at this point. But I sincerely warn any of you who is interested in doing business with UPS, PLEASE DON'T SHIP THROUGH UPS. read more