This UPS store is the second busiest UPS store in NYC if that tells you anything. Yes the line can be long, but once you're in the tiny store, William will help you get your packages shipped for the lowest price possible. He is extremely competent and helpful during what can be a stressful experience. I was shipping 10+ boxes and William helped me get it all packed and done in less than 10 minutes. He even helped me consolidate boxes to help bring the cost of shipping everything down which was very thoughtful and appreciated. Thank you UPS Williamsburg and William!!!! read more

Had a job interview nearby, and realized I had forgotten my resume. They printed it out, quick as a whistle, and even threw in an extra copy free of charge. Then they wished me good luck on my interview. read more

We had a group of documents to be notarized, scanned, and transmitted with a deadline approaching. The UPS rep VJ was a consummate professional walking us through the process, he was efficient and personable. We had a great experience and would recommend the UPS store at 144N 7th St. 100%. read more

Really nice guys. Helped us with our notary and witness. Sometimes it can be packed in there, but they hold it down. Appreciate you!

I've been using the UPS Store at 144 North 7th since it opened.... I thought the building across the street would never be completed. Any time I have to mail or ship anything I always go there to 'UPS' it because I love having a tracking number.... and I hate going to the post office. For the last few years I've been a bit hesitant about going into the store because a few of the staff act like they're doing me a favor UPS'n my stuff. I very often walk right past the store so it's easy for me to wait until I see the guy named Nicholas. I like dealing with him because he not only remembers me.... he makes it easy for me to ship my items.... with zero attitude. He's been there awhile. A lot of the other guys I liked dealing with have gone. I hope Nicholas sticks around. I just want to UPS my stuff without drama. read more

Vashu is the notary here and he was very unkind during the entire interaction. Making me feel like I had done something wrong. I understand you are at UPS but you never know what someone is signing. He didn't even acknowledge me when i was standing beside him asking his a question simply ignored me and made me feel less than. You're on snapdocs and you seem very nice via your picture but you also charged me $4 when it's supposed to be $2. Work on your customer service and the way you treat people. I could've been rude but I was nice. If you hate your job try to make it better. read more

If you need to use this location for returns that are supposed to be free, be prepared for them to charge you $5 to print a single piece of paper as the shipping label. (The reply below about pricing per store doesn't explain why a sheet of paper costs $5 to print, hence my review to warn people. Spend 10 cents somewhere to print out your shipping label to avoid being ripped off in the williamsburg location) read more

The staff here is really good, especially the manager AJ. They handle a huge load of customers and transactions and do it calmly and pleasantly. We've been a customer with a mailbox there for over ten years and recommend them highly. I've never had an issue with a lost package, etc. read more

Came here to mail something while staying in the area. The workers were really nice and provided reasonable suggestions on packaging and shipping options. read more

The guy working this Sunday (6/30) in the afternoon needs a raise. He's here on most weekends working so hard ALONE while there are 74829477429 people lined up out front. And the line isn't because he's being slow. He's going so quick. Add someone to help!!!!! read more

I would avoid to return your packages at this location at all cost. It is true of what others say, they charge for every little things. I was charged for $1 to have my box taped on the TOP side only, meanwhile other UPS locations allow you to use their tape for FREE. When I asked the store associate if they can also tape the box inside as well because it was opened and I didn't want the item to be swiveled around and fall out inside of the box. He simply said no, they can only tape the main box. Well well, I'll bring my business to another UPS store next time. read more

Amazing customer service! They really go out of their way to make sure each customer is assisted. I had a package that was never delivered by the merchant and this UPS store helped track it and personally sent me a message when it was found. Customer service is well above and beyond! read more

This place can get very busy, like when I recently went in to get a document notarized. Despite this, the notary was extremely friendly and efficient. They provide this service at a reasonable cost. read more

Quick and efficient, packed my stuff for me, recommended a better and cheaper service that worked out, def give them a shot.

The staff was super helpful and accommodating yesterday when I came in. I brought in a big box that needed shipping to the west coast. Nick, the associate there helped me big time by adjusting the size of the box (there was a lot of empty room so he broke it down for me) so my shipping costs were much cheaper. He saved me $$$$$ and was super patient about it. I am really appreciative of his time and efforts on my behalf. I know the line here can be long but it's in great part because these guys are helping customers out. Be patient and it'll be worth it. read more

I went in to get something notarized and it was a quick and easy experience. Nick was super helpful!

EDIT: The actual notary visit was quick and efficient, but as mentioned previously, they don't use the online appointment system (you can still book, but they don't honor the appointment). NOTARY APPOINTMENT ONLINE HAS NO RELEVANCE TO THIS STORE. I really never had a problem here before, but I was supposed to have a document notarized. I walk in, notary is out on emergency. Fine. I asked if they could've called me since I made the appointment online. He said that he can't see phone numbers and they have no control over the system. Best part is, no apology and really no care for the customer. Some people arrange childcare to get errands completed, but clearly the employee in this store doesn't care for other people's time. Being the only UPS store around and having no consequences for poor service results in this behavior. So if you need notary service, you can take a chance and stand in their horrendous line, or go elsewhere. read more

The employees here are always very nice and professional. Sometimes there's a bit of a line. Need to get a self service kiosk to alleviate this problem, otherwise great. read more

Nicholas was very helpful and attentive with our notary needs! Highly recommend for all notary and packaging purposes!!

Nick is the man. He helped me out when he absolutely didn't have to. Can't recommend the King enough.

I visited the store today to drop off some stuff I sold on Mercari and the staff there was very professional and friendly. Great and fast service and answered every question I had for them. Will be looking forward to continue to visit this UPS Store. read more

The UPS Store - The UPS Store - Shipping Centers Near Me - Brooklyn, New York

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This is a downer of a UPS store. Unkempt, unclean store with unpleasant and unhappy counter help. I'm hoping it was just the fact there was no working air conditioning. read more

This is the worst UPS store in NY, and possibly the United States. I've dropped two packages off here and had them provide the packaging (at very steep prices), only for the recipient to inform me of bad packing and damage to the product (see attached photos). UPS should remove the ability of the store to franchise and prevent further damage to its reputation. read more

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I go here whenever I need to make returns. Precovid I would send my packages here and pick it up. Now it's just mainly for returns. I always pack and label my packages so never actually paid for shipping here. Never had a problem here even when it was busy and there was a huge line (I always get a receipt so I wait on the line to drop off my packages) . read more

File under Covid review ... wait in 6 ft distance line - once inside, plexi shields not facing the customer, clerk not wearing a mask. What's the point? File under non Covid review ... drop off $2000 piece of sensitive equipment, request that it be packaged carefully, told "no problem" and attendant just throws to the side and says "next!". Reassuring. Yes, I could package my own but why even offer the service if there is no guarantee that I'm not walking out only to have my shipment be thrown in a box with 2 peanuts? Receipt doesn't show shipping address (as many other stores do) - no record given (or ability to see) what attendant actually typed in for address. It's cheaper than most places but you get what you pay for. read more

Great customer service!!! Beat UPS in Brooklyn :) Came here on a weekday and did not have to wait read more

Opened a few minutes late then when I finally was able to enter the store he told me the printer does not handle flash drive printing and I would have to use the computer at a minimum of $3.50 for the first page. I only had one shipping label to create so I bailed and went to a different store who didn't even charge me a dime!!! Makes up for the rude service! I'll never return to this store! Never, ever. Whichever is longer!!! read more

This place is horrible. The salespeople are super lazy and unhelpful. They tried charging me for the plastic to cover the label on my package. Are you serious? I've been to many UPS locations and never heard of this. Worst customer service avoid at all cost. read more

$4 to print a return label, want them to tape it to the box? That's an extra dollar. Want a ups bag to put your item in (that's free anywhere else)? That's an extra two dollars. Total $7 to return an item. There's a special place in hell for businesses that use this business mode. Can't wait for theses guys to go out of business. read more

I had a DHL package to ship and received excellent and very helpful service at this location. The line is long but it moves fast. This location is servicing an extremely large area with lots of amazon returns etc. so please show patience and understanding and know the line will move quickly. The staff was friendly and helpful with my DHL package. If you haven't shipped DHL before then you should know it's a very confusing process to say the least. I highly recommend using this UPS drop off location. read more

This is the worst ups location I have ever been too. Long wait times every time. Horrible customer service all around. We brought in three packages and with the preprinted labels. The gentlemen working told us he wouldn't tape them up (they were taped just needed a little reinforcing) and to buy tape and do it ourselves. So we did and then asked if we could just leave them with the labels. He said no use your tape and tape it up. I have been to other locations and have never had a issue before. Save yourself the trouble & time and find another location. read more

These positive reviews have got to be paid for, I dont believe it. I went in to drop something off and have them scan it and the employee was SO RUDE, it was like I was on a hidden camera show. The manager didn't seem to care his employee was behaving far from professionally. read more

Everything was quick and easy. I had not shipped from here before and everyone there made it easy.

I came in near the end of the day and they were so quick and nice. Nick helped me instantly, very efficient and easy!!

Great service, top of the line customer care. This store is always super busy, often with long queues outside the store, and besides the incredible workload, they are always super efficient, professional and friendly. You can tell they're smiling at you even behind the masks. I wouldn't go to another store, even if closer to my location. I don't mind the line because I know I'll have a great service when my turn comes. I only wish, in better days, that UPS could afford adding an extra assistant just to make their work less stressful because I feel for them. It looks like they are a bit overloaded. Keep up the great work, guys! You're the excellence in the neighborhood. xxx read more

This place was as yelped. I spent $50 to next day an envelope to CA. It got no scan and arrived 60 hours later. (I just went to another UPS to find out what they would have done. ) I went in there the next day to find out if the package was sent and there was no sign of it. Minutes later I was finally able to track it via the tracking number. It was still in NY! No one picked up the call. I went in person. They took my # but never called and never told me they'd refund me. Turns out they should call and create the refund form so that UPS Corp sends me a check. It didn't happen. Lesson learned: don't cheat on your usual UPS store. Not all are created. Update: the refund check arrived. They gave me $45 back because I guess they don't refund taxes! read more

These guys were the best! Super efficient and helpful, and super kind. Def recommend this store, it's great whenever I go there

If I could zero stars I would. Simply because ups hires crooks, who steal your packages and pretends to deliver it. Especially if it's a Macy's package, it's about time ups start holding there workers responsible for these missing packages. read more

The dude working was really rude to everyone in the line ahead of me even though every person ahead of me was super polite. Warning to all, the laminator is apparently broken and will probably not be fixed any time soon. Honestly I would avoid this location. read more

I arrived at 5:00pm when the store supposed to be closed at 5:30pm and the employees said that it is closed and that they are not taking more packages. Dozens of other customers were affected, and were turned back. read more