It's a post office. I don't have high hopes. That being said, this is a federal government facility and the staff here don't know what the federal ADA rules on service dogs are. I'm waiting in line with my service dog sitting quietly by my side. An employee approaches and says dogs aren't allowed inside. I say he's a service dog. She says "some people are afraid of dogs can you just wait with it outside" since my partner was also with me inside. I said "no I don't need to wait outside, he is a trained service dog and he is not posing a threat to anyone in this post office." She then asks for my service dog registration. THERE IS NO SUCH THING. There is no federal service dog registry, no certification, none of that, in the USA. The ADA allows business to ask service dog handlers two questions: "Is that a service dog?" and "What tasks is the dog trained to perform to assist with your disability?" THAT'S IT. I try explaining this to the lady, I even tried pulling up the ADA website, but she just insists I need to show her a service dog ID. There are no such things as service dog IDs. Any service dog ID anyone in the US has is a PROP bought on Amazon or something. While some legit handlers do buy them for situations exactly like this, it's literally not a thing. Eventually she just gives up and walks away, but later when I'm about to go up to the clerk for my package the same woman is like "you better hope my manager isn't here next time you come in with your dog if you dont have an ID". Crazy idea but maybe employees at a FEDERAL GOVERNMENT FACILITY should know about FEDERAL GOVERNMENT LAWS on service dogs, instead of threatening me against returning. read more

Save your time and don't come here. The customer service is horrible. Don't come here, choose another place. Only 1-3 people working at a time and a full line. read more

Based on the reviews, I was dreading my visit to this location and ended up leaving pleasantly surprised! I showed up expecting the line to be out the door but there were only 7 or so people inside. It took maybe 15 minutes to wait in line and process my package shipment. Granted it was a Friday afternoon so maybe that worked in my favor. All the employee interactions I observed seemed cordial enough. Especially when compared to the few customers that would watch videos on their phone without headphones or conduct phone conversations while waiting in line. The most "rude" interaction I noticed from an employee was when a customer (who had filled out the incorrect form) asked the employee if they would fill out the right form for them and was bluntly told no. This seemed like a reasonable response as any. Maybe I would have a lower review if I had to frequent the post office more often but my experience was definitely not as bad as many of the reviews listed here. So if you have to ship something very simple, do not let the fear of potentially mild discomfort hold you back from going to the criminally underfunded federal entity that is the US Post Office. read more

Service SUCKS sometimes there three windows open or they one ridiculous sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks read more

This gets no stars 5 windows an only two open this crazy line out the door one clerk got up walk away so now that was one and she didn't even bring her ass back line going out the door so that's mess up one person in the window read more

US Post Office - Empire Postal Service, full of shit - Post Offices Near Me - Brooklyn, New York

I had an appointment here yesterday at the United States Postal Service -Crown Heights, Brooklyn branch, To do some file paperwork for Important Documents. Mrs. Denis was very polite and very patient. Someone needs to blessed Mrs. Denis would a raise or postal manager job position she wonderful postal worker. She makes me want to move to Crown Heights, Brooklyn so I can see Mrs. Denis, more often. wish this postal office can be my main one. definitely recommend coming here, the lines are not that bad to compare to Flatbush postal office on church ave @ Bedford avenue !!!!! very convenient by the MTA transportation: subway: 2,5-Train.Sterling Street, train station Bus: B44,B43,B49 read more

US Post Office - Mrs. Denis , she a sweetheart at the united states post office on empire Blvd. - Post Offices Near Me - Brooklyn, New York

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The tellers customer service was HORRIBLE!!!!--SO RUDE!! Monday, 10/21/24, Window 3, around 11:15am. She eventually completed the task I was there for and could end with a "have a good day." But, only after starting with such lack of efficient communication and incredible rudeness! It was a good reminder of why I typically try to avoid this location. read more

They couldn't even give me a blank stamped envelope. They gave me a blank with a window that they put tape over...what kind of hood sh*t is that? The worst post office! read more

US Post Office - They taped the window of the envelope closed because they can't provide a windowless stamped envelope...damn shame. - Post Offices Near Me - Brooklyn, New York

Severely understaffed USPS. There are only 2 staffs working when there are 5 clerk stations available. When I came here on a Monday at 1:30pm, people were lining up even outside the office. Later, they brought in another staff to take care of people who were just here to pick up their packages, which made the line much shorter and efficient. But I wish they did this earlier. Expect to wait in line for at least more than 30 min if you plan on visiting this location. read more

US Post Office - Post Offices Near Me - Brooklyn, New York

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Why the post office even exists in the first place. Services took always took forever. Worker does even moved with a purpose. Better off travel to a different post office than here. Taking you an hour to the next location would be faster than this 315 Empire Blvd. location. I say again, stay away from this post office if there are more than 2 people in line read more

All NYC post offices that I have been to range from bad to abysmal, and this is not one of the best of the worst. The lines are always horrific and the state of the post office is always disgustingly dirty. They do try to help the lines alone by taking everyone's package slips at once, but there always seems to be way too little people at the windows for the throngs of people trying to get their mail. There always seems to be more staff in the back hanging out and laughing and I wonder why they don't have all hands on deck when there are literally twenty five people waiting in line. One time my boyfriend was here in line and heard someone in the back of the office mention there were brownies in the break room. Maybe that's why there was hardly anyone working the windows. I'm sure it's hard to work at a place where ninety percent of customers are already irritated, but blatantly relaxing in front of customers is odd (isn't the post office open for only four hours in Saturdays anyway? How much of a break do you need?) Even though I want to scream, I'm always really nice to the people working and they seem to be nice back to me which is why I'll give this location two stars. read more

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Absolutely abysmal. The staff are unhelpful, this neighborhood's USPS is a total joke. The post office in general is smelly, dirty and appears to suffer from a broken door who is perpetually locked, without signage. The lines are long and all sound is muffled due to a plastic barrier between you and the USPS workers. It's horrible. Just the fucking worst. THANKFULLY they batch customers who are picking up packages. So they take everyone's slips, and those waiting for pickup can have a seat. Just about the only productive thing they do here. Which is so sad. read more

US Post Office - Post Offices Near Me - Brooklyn, New York

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Please Post Master Geeneral come check this location. Only one person at the window and we was just told know manager on duty...are you serious!!! I am so frustrated with this place just makes no sense. Then the lobby worker is upset at customers, because we don't want to stand in a 2 hour line?!?!? Really its our fault we know Covid it has been going on for months but that is no excuse to take it out on paying customers. If your employees call out sick isn't managers/supervisor suppose to help out not?!?! Before, During and probably after this place will still be sub par. read more

While I have had worse experiences at post offices- this one wasn't as bad? The lines are long and it's a bit dirty. However, they'll do their best to see you as quickly as possible. It's outside the control of the staff and is most likely due to government policy- but better staffing could be helpful to improving the experience at this location. Will update the more that I use it. :) read more

s they say they deliver your package, but they never delivered it. Sometimes the post office workers say deliver it but they never delivered it they take it and then next day you see them wear on their feet to work and stuff. They said it never got here but when you track it it's there and he said he don't have it. They're a bunch of these. read more

THE.ABSOLUTE.WORST. I have lived in NYC almost my entire life and I have lived in many different neighborhoods. This post office is pretty much one of the circles of hell. Indifferent workers who move at a snail's pace, long lines, incompetence. Anything bad you can think of, this is the place. You will leave here frustrated, crying, anxious, sad, loss of appetite, curled up in fetal position. It's just that bad. THAT BAD. read more

US Post Office - James E. Davis Post Office on Empire Boulevard - AKA one of Dante's Inferno's circles of hell. - Post Offices Near Me - Brooklyn, New York

If you want to be in a space where the staff is professionally unprofessional this post office is the place to go. The few good workers there must be praying for a way out from this madhouse. They need to put robots in this location. They are warmer. read more

Horrible, Horrible, Horrible service. Post office says "attempted delivery" but I was home ALL DAY. I scheduled redelivery and they never attempted. Previously they stole my package and said they have no record but tracking says they had it read more

Dealing with bureaucratic entities such as the DMV and Post Office, you're having to hear a lot of rules, a lot of you can't do this and you can't do that. Suffice it to say, these are not places you go to for fun. I had to go because I lost my passport (I'm usually not that careless but it's 2020 so anything is possible). Anyway, I wanted to get this over and done with. I made my appointment and there was a lady named Cynthia who was handling the flow (maintaining social distancing), answering questions and doing passport applications. She was no nonsense too--people would try to walk in but she would scold people that tried to walk in. When I was going through the process, she told me that since I have an out-of-state driver's license, I would need something in addition. I was ready for her to tell me I can't apply but instead, she asked me if I had a credit card, she could make a copy (redacted my card number). I appreciate that. The reviews are pretty bad but I didn't have that experience, as a matter of fact, I wish I lived closer to this location because the PO near me is where customer service goes to die. read more

Whatever they did at this post office is working. Our current mail carrier (Ella) is awesome and no more peach slips of doom!

I was assured that when my package came through this facility, a postal employee would see that my mail forwarding was on and would be brought to the forwarding facility. OBVIOUSLY that didn't happen and I was so angry to see that my package was delivered to my old address. Someone there didn't do their job properly (but, what else is new). I've tried calling at least 10 times and no one is picking up the phone. USPS should be ashamed of this facility and their lack of service. No one cares here. read more

Update: contact Consumer Affairs if you have complaint for this location 718-348-3900. If you made a complaint to USPS customer service number they leave to location to address... and as you can tell by the type of complaints on yelp, they haven't done anything. Since I have to at least give a star to write this review... THIS LOCATION HAS THE WORST SERVICE EVER! Almost everyone has a nasty attitude and they take the phone off the hook so you can't call. Yes, you read that! I went in since the phone was busy for an hour straight and mentioned to post master. She told me to call back I had it on speaker in front of her and she walked behind the gray door and put the phone BACK on the hook to prove the phone works. This location is always dirty, the carriers are lazy-- instead of delivering up stairs or giving you an option to come downstairs, they say you were unavailable and leave slip to pick up. Another number you can try for this location that they answer is 347-227-6970 read more

This USPS location is the physical embodiment of despair. When I think of where dreams go to die, I picture this place. Everyone working there hates their life and is miserable beyond belief. It's as though all of the hopes they once had for their lives has been zapped out of them. And each day, when they clock in to this miserable hellhole, they take out their resentment about their lost hope on customers. Terrible place. Hope and pray that you never have to interact with anyone here - ever. read more

This sad, crowded excuse for a post office is such a pit of total despair and impressive incompetence I just said "no more" today, walked out and went to the one on Eighth Ave near the Garden in the city to send my package. Five-minute wait under beautiful high ceilng, courtly older gentleman efficiently helped me, and I was on my way back to Brooklyn in two shakes. Way faster and less stressful than spending half of tomorrow there tearing out my hair. Go here if only if you really have it in for yourself. That's the ticket! read more

If I could give no stars I would. The only reason I'm actually giving a star is for my mailman. He is awesome and I'm actually sad that he is employed at this particular post office. HORRIBLE customer service! Not sure why I bothered to pause my mail when I was going on a trip to come back and find some of it sitting at my door. When I called to inquire why- the person on the phone decides to let me know that there is still some mail at the post office. Huh? So some went to my home and some was being collected? She then decides to tell me she doesn't know why this happened and that the mailman hasn't had off in 3 weeks. Huh? Not my problem. Again this review has nothing to do with my mail carrier- it's the actual branch and it's unacceptable customer service! read more

Still wishing I could give this place zero stars. You'd think, with all of these negative reviews and comments over the years, that they'd take even a small part of it to heart and make changes. Nope. While they did make allocations for social distancing, putting strips on the floor to indicate six feet apart and clearly indicating on their doors that only ten people would be allowed inside, no customers paid attention and no one at the post office was doing anything to enforce the rules. I waited outside for ten minutes. Once I was lucky enough to be one of the ten inside, I waited another 45 minutes. When someone finally did come out to enforce the social distancing rules, they were rude and surly. read more

April 2018 Update: This place still stinks. The long lines are simply outrageous and unacceptable. No wonder the USPS is failing. read more

I made the mistake of leaving a good review last month, and ever since I have the service has been crap. Today took the cake. I went in to mail drop off a pre-paid pkg and the clerk refused to scan it. First she said it was because the label was dated yesterday, then she said 'oh, but we were closed', then she goes but no, I can't scan it because it would make it look like the post office delayed the package and she shook her shoulders and folded her hands like a weirdo. I was kind of annoyed, but I have other stuff to do so I was like whatever and as I was walking away the bitch actually goes 'whatever', like a schoolkid mimicking me. I walked out but then I was like, nah. If you don't want to scan it for whatever weird reason, that's one thing, but the little mimicking comment was a step too far. How old are you? So I go back and I told her she was lying because I bring pkgs there all the time, and she just let herself go. Really nasty attitude. I was crying with laughter inside because she looked so dumb. Then she goes 'whatever you say, pretty woman'- so are you calling me ugly or low-key claiming that I'm a prostitute? What does that even mean? Who the hell hires these people? So now I just spent 10 minutes sending a complaint to the post office (just in case she screws up my pkg) and complaining here. I go to this post office all the time, and I'll be damned if I stay silent about this psychotic abuse. read more

Why Lord why. I have never in all my years seen a place of business who fails on every opportunity to get it right drops the ball. The staff is not only rude I have witnessed disrespect on so many levels. LOng lines 1 customer service working elderly patrons having to stand on lines sometime up to an hour. This is a disgrace send them help please and a Jew team. My tax dollars pay for this mess and I want every dime back. I have to go there again next week and I am dreading it already. SEND HELP PLEASE ASAP read more

Lost two packages 3 days apart in the same week, scan items as delivered without actually delivering which is a nightmare (hint: it's gone for good), and the phone number is out of service. There's some sort of serious problem with their mail carriers. read more

IF YOU ARE HERE TO POST A NEGATIVE REVIEW OF THIS POST OFFICE, YOU CAN ALSO REPORT IT. SEE BELOW: I have filed an online complaint about this post office and have been interviewed by the manager. Please consider taking 5 minutes to fill out this form as well. It is the most effective way to report this post office to the people upstairs. There are many options, so choose the one that applies to you most. Thanks, here is the link: https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs remember that together we can make a change. (btw, to avoid the interview you can list yourself as anonymous) read more

Nobody in their right minds should ever visit here unless it's an absolute necessity or out of desperation. Is it just me or are all the post offices in Brooklyn just HORRIBLE? Terrible customer service,long ass lines and surly,lazy ass employees. read more

Quite possibly the WORST. POST OFFICE. EVER. No...SERIOUSLY. (if only I could rate this place 0 stars) I dread seeing one of those notes telling me I have a package to pick up (and don't even get me started on past issues with not receiving notices, or finding them out in the street). Usually I decide to go first thing on a Saturday morning, so I can get in and get out--and move on with my day. Today however--took just just over an hour to pick up a package. Apparently opening at 8am on a Saturday really means, they open at 8:22 with ONE PERSON working. By the time the gate finally opened there were about a dozen of us waiting. The guy working seemed just as thrilled to be there as we were (wearing headphones, shirt untucked) and seemed to have no sense of urgency as the line grew long and longer--and everyone waiting grew more and more frustrated. There's no reason it should take that long to pick up a package--even on a Saturday morning. Ridiculous. read more

They don't deliver packages, don't re deliver packages of you put in a request online, don't pick up the phone when you call, and the post office is a chaotic mess full of the meanest people you've ever met read more

US Post Office - Every waiting for their packages... Couldn't get everyone in the shot - Post Offices Near Me - Brooklyn, New York

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I'm not sure I've ever seen a very good post office review, but this location is one of the especially bad ones. There's no package drop bin or automated Kiosk, so if you have something "quick" to do, it's going to take a very long time. Even just to drop off your completely read to go package...you have to wait in the endless line or risk the attendees or customers yelling at you for "cutting". Dirty, rude, crowded, everything you expect in a city post office. Seriously NYC Postmaster, every location should have a kiosk and drop bins for mail and packages, it's the only small way we can try and avoid the long lines and incompetent people you hire! read more

THIS PLACE MAKES THE DMV SEEM LIKE 5-STAR SERVICE. Our mail carrier is the only reason this place gets a star. She is courteous and always helpful / leaves packages at the door because she knows of our nightmarish experiences at the office itself. Somebody needs to start from scratch. I mean literally clean this place out of the negativity that works here. Disgraceful. Do not even try to reason why this USPS branch doesn't care about your package. They simply don't care about you or any customer or human being.They will berate you for the sake of berating you. Don't have an ID when you're picking up your spouse's package? You might as well have called the clerk a derogatory name to illicit the type of reaction that occurs when you show up to legitimately and honestly try to do your spouse a favor. You would think you are criminal. Mind you, I've never been met with such animosity from a postal employee at any other post office I've ever been to, let alone everyone at this branch. Want tape for your package? "*snarl* You're not my master!" is what I heard one of the employees shout to a customer when asking for packing tape. What are they really mad about, here? A true shame. If you truly want to have your complaint heard, do what we always do when we have a problem, contact your Postmaster Inspector General, and tell them it's the "James E Davis" location. (Why anyone would want to have their name tarnished by naming USPS location after their gruesome and tragic murder is beyond any real logic. Although, it seems right in line with the logic of this location: none at all.) read more

Actually surprising how this post office manages to drop the ball on their only job: getting mail to people it's addressed to. They've lost an entire ironing board (no joke, said they had it in their office, then said they didn't know what I was talking about once I got there, waited 1 hour and ten minutes to discover this). This time I accidentally had a small package sent to my home address and discovered its status was undeliverable. Need it for a wedding this weekend. Here's the story: couldn't deliver it because they couldn't gain access to the building (you deliver mail? Our exterior door doesn't actually lock? Whatever, okay) and they said they could redeliver it because, and I quote "we don't really do that, and we can't tell you when it will be redelivered." ...so why is that even an option? Post office is 9-5 every weekday. I work 9-5 in Manhattan. Waiting times at this place are criminal. I'll need to take THREE HOURS off work to get this package because this place can't deliver mail. Disclosure: I know they're understaffed and underfunded, and it's a poor neighborhood so the city literally doesn't care but this is crazy town. It's MAIL. The Pony Express would put this operation to shame. NYC PLEASE DO SOMETHING. read more

Can we please have negative stars???!!! This place is absolutely horrible. Lines are sooooo long. Workers act like they dont care and are doing you a favor by working there. I try to not go here if I can help it. Picking up packages? It will take FOREVER!!! if you drive, better put extra money in the meter. It will take a long while. Come on, you guys. You can do better. Please get an machine that we can buy stamps from automatically! Please get a scale so we can weigh and buy postage directly instead of waiting in line. 2/14/17 Update: same ole same ole. Why oh why does this place continue to disappoint? They start to close the gates at 4:00 but are still open. I think they do that to deter folks from coming in if they happen to just see the place from afar. They almost got me on Monday but I walked closer and it was still open-- long line and all. 40 mins wait for a package. Sigh. read more

The story of the "Stick it and Give it" I am going to lift this place up from the 2 star yelp grave. I have been twice, twice it has been a pleasant experience, I can call it a pattern. There is a hostess, at least on saturdays. She works the line and helps in a friendly manner, sifting the crowd to different lines and helping with shortcuts whenever she can. With a smile. I need to say that I am particularly challenged with the idea of posting anything, letters, parcels, it takes me days, weeks to muster up all the steps necessary to complete the task. I am holding an amazon return, a small box. Being challenged I asked Amazon to send me the return address information, so they did, saying to stick it to the box. This was with UPS however. As I enter the post office, line up, I get asked what I am here for. I show the box and the sticker. She says, great, you are in the wrong place, as this is a USPS not UPS......but she will take the box anyway. To which I respond, "so I just have to stick it [the address label] and give it!" She says: 'Haven't heard that in a post office before!' to the amusement of the whole Saturday crowd, who burst out laughing loudly. I made them laugh? they laughed at me? Who knows. My parcel was out of my hands, as I was still oblivious of what happened, until my cousin explained once we left! read more

What have I done wrong? If I knew, maybe I could repent for my sins and never have to go back to this place again. Awful service and wait time, complete confusion and lack of communication. The worst post office in Brooklyn I've been to. read more