I would give 0 stars if I could. Staff member is rude, refused to give his name even though he wore a name tag that ended in _ mad. He stated that he has no name. This place deserves a call to DODGE to reduce the number of federal employee, especially if they are truly hiring members without names. read more

This is the worst post office I have ever been to, the lady at the window was the rudest person I can think of on earth. She is racism and speaks as the rest of us don't know any English. I simply went to drop off a package, and was given this attitude "Come on, man! Oh this can't be happening..." She puts her scanner all the way at the back behind the window and when the machine doesn't scan, she make it sounds like it was my fault not pointing the QR code directly at her scanner, but all she have to do is move her scanner forward a bit and at my phone, instead of me moving my phone around to try to look for her scanner. For god's sake, please avoid this place if you don't want to ruin your day's mood. read more

bad service bad attitude slow！stuff talking each other long time even have much people waiting

This place is really Busy all the time but gets what you need done and workers are nice enough

The two older gentlemen are very kind. But today I went to be attended by a brunette lady, it's very bad service with her. He grabbed my box and threw it. And he spoke to me very ugly although she thinks I didn't understand it but yes. People like that shouldn't be working as customer service. You should have more professionalism read more

So arrived to drop off pre paid packages. Wow!! Place was empty at 1 pm. Then I saw signs no electronic transactions internet down. WTH!!! Thought I was screwed but no. The clerk said we can scan your packages. Wow was i lucky. The only reason I was here instead of closer post office. Is closer post office said can only scan 2 to 3 packages. I had 6 today and found out after talking to clerk. There is no rule or post office regulation into how many packages can be dropped off at ANY post office location. So if you are getting told this by any clerk when you drop off more than 3 packages. The clerk is making up a ficticious rule. They are full of crap. Contact USPS.Com and file a complaint. read more

Terrible employee's, I was waiting on line and just wanted to ask a question and was in the front of the queue, the worker there just started scrolling on her phone and didnt acknowledge my presence for around 15 minutes so i just left terrible service this place needs to be put on a watchlist it needs to be banned, they really be hiring anyone nowadays read more

I don't even want to give a star to this USPS Store. They don't even deserve it! They only have one window open and it's very slow!! It is really wasting my time! I have seen many people complaining about this but there's no changes! read more

US Post Office - Post Offices Near Me - Brooklyn, New York

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I had occasion to call this location recently when a package I ordered for a friend indicated that it had been left at the door/porch and she said it wasn't there. A woman answered the phone promptly, got the driver (who was back at the facility) and the driver provided the info as to where she had hidden the package. Yes, it was there. I was very pleased with the service. When I still lived in zip 11220 I sold many items on e-bay for several years (usually mailing from the 4th avenue satellite) and never had an issue. Nothing lost or damaged. I think 11220 is great. read more

Dealt with Vivian ( a supervisor) here and she was incredibly rude and unprofessional . If the supervisors act like that I can only imagine the subordinates . Let's just pray that Amazon squashes this business eventually so we don't have to waste our time with 1 star reviews . read more

Maybe this isn't the right place to complain but complaining directly to them doesn't do anything. So perhaps I'll make this more public... We only get mail when our courier feels like doing his job that day. If it's raining. No mail. Cloudy? No mail. Snow ( even though the sidewalks are clear), forget about it. We get mail addresses to another street at least once a week, which is about 50% of the time since we seldom get mail. I live in a building with 5 other units. We will go a week with no mail and then when he comes all he has for us is a few pieces of junk mail. I find that highly suspect. When did receiving mail become such a privilege? read more

An absolute horrible place to be. The customer service is absolute horrendouse. An employee, starting with the letters Q and ending with an e, decided to give us an attitude and smug remarks. Every time we would do something wrong, she would sigh with a "Oh my god." Or a "This cannot be real." She even had a coworker to back her up because she knew that she couldn't do anything. When we tried recording her she even hid behind said girl. They would always make us sound like the dumbest people in the world. She likes to make other peoples experience absolutely dismal just as of her job weren't the same. Not only would she just stare at her phone paying no attention, after we called her out she played as victim. Going like "What did I do?," or "I haven't done anything. And just underneath the glass she was working at said, "We aim for 100% customer satisfaction." read more

I finally know why they only rated 1.5. The two woman staffs are unprofessional at all, rudeness and careless. Their faces and attitudes like they hate their life and everyone else. read more

This is the worst post office. No one answers the phone there. No one delivers the mail, especially if it is a rainy day. You cannot count on their service. Very dissappointed. read more

I came here to turn in my application for my baby's passport. We made an appointment online which is a MUST! So don't even try to walk in if you need a passport. The man at the window, Mr. Chen, is very particular with the details of the passport application, so we had to do it again. It's ok though as I'd rather have it done correctly instead of having to do it all over again from the beginning. If you pay by personal check, you will delay your passport. If you pay by debit card or cash, your passport will come sooner. We ended up doing debit card and got our passport in about 3 weeks. They will attempt to deliver your passport to your door but if you are not home, you will get a notice to pick up. Pick up is a breeze so if you do pick up it's quick and painless. There's no chairs to sit inside the post office, so if you are going to wait a long time, you will wait standing up. read more

Four employees smoking and joking while the line is out the door. Can't make this shit up.

There are no mailing forms out, no boxes, no certified receipts and no passport forms. You stand on line to be told they don't have something. All they do is joke around and laugh which is why the line is out the door. read more

The lines here are usually not abnormally long, it is pretty clean as far as post offices go and the staff actually smiles at you and thanks you when you go - HUGE improvement over the Flatbush post office I used to go to at my last apartment. I've never had to wait more than 15-20 minutes here, but all I ever do is pick up packages so I cant speak from personal experience about their other services. They DO offer mail boxes, passports, etc all the usual stuff USPS should do. There is one energetic guy here who is very friendly and deserves a special note, probably a manager. He looks Latino, and speaks Chinese, short and bald (sorry bro!) but is always coming out to talk to people and speed things up and greet people and just talk to some of the regulars when it's slower. Keep up the good work guys n' gals! read more

US Post Office - Post Offices Near Me - Brooklyn, New York

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Abyssmal Service. I can't stress this enough. I've been coming here because of convenience for the past 5 years as a resident that lives 3 blocks down from this pathetic excuse for a post office and every time I've went here I've ALWAYS encountered some type of problem. Frankly, I've had it with this place. Long lines, most of the time there are 2 receptionists who can care less about taking care of customers and sending them on their way. They used to provide priority shipping boxes of virtually all dimensions and now they only have 1 choice: a tiny box that fits a phone. This is to get people to pay out of pocket for their other boxes that can fit more things to ship. They've hired a lady aka The Line Cop that gets triggered when the lines to the booth isn't uniform and straight like an arrow. Goodness sakes just buy a stanchion. USPS Trucks that deliver out of this place NEVER place a notice on your door despite what it says on the website. COUNTLESS times did I have to write the number down on a piece of paper and then get questioned by the rude lady at the pickup booth on why I didn't have the notice. Came in the other day trying to pick up my package. They tried to deliver on the 27th. 28th was memorial day so I went on the 29th to here to pick up my package. Lady says it's not here and that it will be here on the 1st of next month. I asked why and she said "LISTEN". I can't believe the rude attitudes here. Listen USPS, you're not doing us a favor. You're doing a service you're getting paid for. Honestly just demolish this place. Good riddance. read more

I am writing as a long time patron of USPS and am very disappointed in the experience with a sales associate on 9/19. The incident took place at the Bay Ridge Brooklyn, NY (11220) location. Instead of being helpful answering questions regarding a form that needed to be filled out, the sales associate by the name of BILLY ROMERO was being dismissive and condescending. I don't understand how appropriate it is for a customer service associate to use profanity on their customers. Here in NYC, we live in diverse neighborhoods and English might not be the first language to many. The sales associate did not speak the primary language (except for profanity) and was provoking to a bigger issue than it needed to be. Update: a compliant was filed but did got get a response despite follow up. BILLY ROMERO needs to be disciplined for this actions! read more

Fast and efficient. Three lines. There's a line for pick up. A line for passport and a line for regular stuff. Crowded on Tuesday morning at 9:30am, but the line moved very fast! read more

This is the worst post office I've ever seen in the United States, and the customer service people there are very impatient with their poor service read more

OMG Can the lines be any longer??? Everything and everyone here works in speed Turtle slow ! 5 windows - 3 people so ridiculous !! It is saturday -The lines are ALWAYS out the door why not have a Full staff on Saturday. read more

This post office houses the most unprofessional and incompetent workers. They literally scraped the bottom of the barrel to find these guys. They are lazy and unwilling to work. They only post office that complains that their warehouse is full from packages and refuses to accept packages if you bring more than 5. They are rude and will give you an earful if it seems like you're creating more work for them. I'd rather drive 4 miles to the on 3rd than to walk to this one. read more

Line went out the door and onto the street. There were only 1-2 people working. I went to return a pre-paid package and I dropped it off at the window without getting a receipt. It's been almost a week and the USPS tracking only shows "label created" Why do they not scan packages? I read online that usps was terrible with scanning and tracking. It could be anywhere right now and I'm very worried about my package. read more

I dislike this post office! There's always a long line with just 1-2 clerks working. I went today and I waited 30 minutes on the line just so that I can get a receipt for 2 packages that I'm dropping off that already has prepaid labels. At that time it was just one guy working and another lady who WAS NOT WEARING A MASK was working at the pick up window. She then came to help out because the line was not moving and I was told by her that I cannot get a receipt because the labels weren't created today. I told her that the labels was created 1-2 days ago and she said I cannot get a receipt for them. Is this a new policy that they just added?! Does she even know what she's saying? I was confused!!! I've never had an issue or was told that I can't get a receipt for dropped off packages. I would never come to this post office unless I have to since it's the closest one by me. I can't believe I waited 30 minutes just to not get a receipt. Have fun waiting when you come to this post office! read more

So this place is a circus sometimes. Bare-minimum efficient at other times. Biggest positive is they have a drop off window for pre-paid packages. I sell a lot via online shop and eBay. And package my goods and print labels at home. This is one of the FEW post offices that doesn't make you wait in line with a bunch of confused nincompoops for upwards of 30 minutes just to hand my things over. TWO STARS JUST FOR THIS. Seriously. I've waited in so many lines for so many unnecessary minutes to literally hand a stack of packages to someone through a window and walk away. LOVE that they have a drop off window. In and out in less than 2 minutes. Ok so now.... HUGE bummer though that EVERY SINGLE TIME I have scheduled a pickup at my apartment, no one ever comes. When I am shipping a number of things all at once, and physically cannot walk the 3 long blocks, 8 short blocks sherpa-style with my abundance of goods, I schedule a pick up. They. Never. Come. I get confirmation emails saying "This is to confirm that a successful Package Pickup was made as requested. We have successfully completed your Package Pickup." BUT NO ONE EVER CAME. My mailman (who is the bomb dot com, and comes at 10:30 on the dot every day) explained once that they send someone else in the afternoon that has a truck for pickups. Since he is walking and doesn't have the ability to do bigger pickups. But no one. Ever. Comes. No truck. Comes. Ever. I've called the post office (Said the email is automated, and that a truck is coming by 5pm. WRONG. No one. Came). I've called the 800 number for USPS. No one cares. Get it together please! Don't offer pick-ups as an option if you don't want to do them. And stop lying to me when I call. read more

i always hated USPS and this one is no exception. their phone number never worked!!!!! so u hv to walk all the way there to find out whats going one. the mail carrier at my neighborhood is horrible too. never leave the pkg in my mail box so i hv to walk to post office with long lines every single wk. sometimes they dont even bother to leave a pink slip in my mailbox. and when the pick up window has a long line, the workers at the window would NEVER help even when they hv no one waiting in line. ive seen them arguing with many upset customers. horrible attitude, inefficient, and yet the place u hv to go with no alternatives. read more

So there is a lady that is a supervisor, she is very rude and does not respect customer. I had a bad experience. They lost my package, when I went to the post office the lady just kept on telling me to wait and on the first day she said she will call the delivery man to check so I waited for at least 2 hours and she also said that she will call me but she never did. Then tomorrow I went back to the post office again and she gave me the same answer, so I told her that did you really call the delivery man yesterday or are you playing a game with me. But she still told me to keep waiting. Then I came back and ask her again but she started to ignore me and start getting mad even though I just asked her about my package . How can she even be a supervisor, I think she should be trained to treat the customers nicely. I know I should not be complaining at this time but this lady is super rude. read more

Damn! I tend to ship out every now and then things I sell on eBay. The great thing about that is that I don't have to go to the P.O. to ship out my packages because I can print my postage via my printer. I purposely send my packages through Priority mail because the postman is supposed to come to my door, ring the bell, and take my packages away. The only problem is I have to send 2,3, and 4 requests by the time someone is forced to come. The other problem is that the p.m that is supposed to do the pick-up always claims he came to the house but no one answered the door bell. ARE YOU KIDDING ME? I'm literally stuck by the window to make sure I don't miss the pick-up so that I don't have to shlep the package(s). The regular delivery man is excellent though. He's so energetic, and talks to you as if he knew you forever. The only thing is I do get other peoples mail more than I should. I don't know if the error is through him, or someone else who pre-arranges the various address bundles to be delivered, but it's still annoying. Nevertheless he's still a very cool guy and I like him as a person and there's no way I'd be upset at him. The last thing that bothers me is when I have a delivery, I always find a notice on my door. DOES THIS GUY RINGS THE BELL ONCE AND ONLY WAITS 5 SECONDS AND LEAVES? They need to allow customers to get to the door. I find it so cumbersome to go to the PO to pick-up a package. I always thought they would try twice before they dump our packages back at the P.O. read more

OMG I can see at least 4 employees doing nothing just standing there. It was not during lunch hour. I want to use the self service machine to scan to scan my package. The machine on the front door doesn't work for a week already read more

There are two women in this USPS office. They claim they are supervisor or manager. they are very disgusting and unprofessional. They don't respect people at all. What they say and talk are very rude to customer. How do they become manager if you are unwilling to help people? I don't often write a review, but their behavior disgusting me. USPS should hire better employees. read more

The woman at the PickUp center is not wearing a maskkkkk! She's Not even having a mask! keep away from her!, and the lady in front of me is coughing like having Covid-19! None of the employers care about that!! damn shit! I have been there two times and has a terrible experience! read more

Patience is a virtue. I knew when walking in, I may have to wait a while. I had to renew my passport because it was going to expire in a few days. Of course, me being me, I waited until the last minute to do so. Inside, I was trying to look for the passport applications which I thought were readily available. I didn't see any so I waited on line. There were about 5 or 6 people a head of me. While waiting, I noticed there was a window that said "passports only". I didn't know if there was a separate line for it or if I'd have to wait on the regular line. I didn't want to cut in front of anyone, so I just waited on the normal line. Once it was my turn, I happened to get the window clerk that was handling the passports. He handed me a renewal form and explained everything. He told me I was able to mail it out since my passport didn't expired. If your passport is expired, then you'd have to make an appointment to submit your application. I filled out the form and went back on line. This time there was a separate line as one other lady was waiting while he was handling another lady, both applying for passports for their babies. While waiting, I noticed the regular line was very long, and the window clerk took about 5-10 minutes to handle per customer, depending on the transaction. Eventually the line shortened to about only 3 people, but then it quickly accumulated again. At the passport window, the clerk was meticulously checking the passport forms and even asked to see the baby in person just to make sure the face matched the face in the photo. I waited about 20-30 minutes even though there were only 2 people ahead of me. Understandable, since passports are highly important and no room for errors. Eventually it was my turn, and some chick from the normal line try to cut in but the dude at the window shooed her away.."b!#@&, don't you see me waiting?!?!", I said in my head. He carefully looked through my form, making sure that what was supposed to be filled out was filled. He made sure I had my four items that were needed in order for me to renew my passport. My renewal form, my photo, the money order for the processing fee and finally, my old passport. He stapled all the items to the form and that was it. He later explained to me that I can track my envelope to make sure the processing center received it and I can also track to see when they will send my new passport. He was very nice and helpful. I thanked him for his help. I am relieved that this is over. When I left, the regular line was to the door...I can see why people are frustrated with this place. read more

If I could give this post office negative stars, I would. I called and was very nice in asking them to have them hold my package for me to pick up, but all this lady did was say, "when it comes, you let me know, i have a line here". Then puts me on hold. How would i know when it's actually there? It was hard enough for me to get a hold of someone on the line before they end up putting me on hold. Ugh! Don't be rude to others cause you hate your life. read more

Ask for baby passport form for My newborn baby girl,first person was Chinese lady she said no more just out of form she also said the boss is cheat something reason .....let me go check another office ,ok fine but when I turn back ask another server looks like a America ppl he was nice to me and gave me one of form.what I felt the moment very sad she is so mean to me I m Chinese also .i would prefect ask America ppl for any service read more

If you live in Sunset Park, and you actually want to receive packages, always have your stuff shipped by UPS or FedEx. The mail carriers at this post office consistently put pink "Sorry We Missed You!" slips in your mailbox without ringing your buzzer to see if your home to receive the packages (maybe this post office needs another set of slips that say "Sorry I'm Too Lazy to Deliver Your Package Even Though You're Home Waiting For It.") After you fail to receive your package due to the mail carrier's dishonesty, they usually don't bother to attempt a second delivery (even when the pink slip explicitly states they will). Your package then disappears into a post office phantom zone. Sometimes, they whimsically decide to deliver the package weeks later, after you've already contacted Amazon and had them ship a replacement. Other times, it just remains disappeared, perhaps collecting dust in a giant closet of discarded packages at the back of the post office. Or maybe the employees divide up their pilfered loot and take it home every week. Who can say? No hyperbole: the USPS should open an investigation into this severely mismanaged branch. Business is already bad enough for the USPS; they'll never pull out of their downward spiral if they squander the last benefit they can still provide customers, affordable reliable service. There's not much point in paying cheaper prices if the USPS refuses to actually provide the services your paying them for. read more

HORRIBLE...........My god this place is just horrible long lines and the clerks dont even look like they care and to top it off the customer service is also bad I done rate it a no star because its not an option. People stay away from this place and you know what is the worst part there is lots of job cuts with in the us post office jobs and people like this office don't even seem to care about there jobs being at risk they are just pushing people away shame on you.. read more

The staff here are friendly and happy, the line was short, and I was given good advice re my parcel. After having a horrible Manhattan PO experience I was more than relieved! read more

The only problems i ever have with the usps stem from this post office. They do not answer their phone about 90% of the time. Today, the gem that did answer the phone, after calling since laat week, actually told me its not their job to make sure packages are delivered correctly! Are you kidding me? I'd love to know whose job it is then. This place is a nightmare! One star is one star too many! read more