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    US Post Office

    1.3 (87 reviews)
    Closed 9:00 am - 5:00 pm

    Services - US Post Office

    Shipping centers

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    Mailman lies saying notice was left at residence, then clears the package as delivered- It is nowhere in the mailbox. - Two USPS notifications show mail delivery and notice left statuses for Brooklyn, NY, with USPS logo and timestamps.

    Not what you want to read if you're hoping to actually receive your package. Take a deep breath for this one....are you ready? Unfortunately, what the bad reviews say about this post office seem to be true. Pay whatever extra is necessary to use another carrier delivery method- save yourself the headache. In the image provided, I am tracking a package that was expected to be delivered by the end of today. The mailman states yesterday that a notice was left at the residence due to there not being a secure place to deliver it. I can understand if this was true, however they lied about leaving any kind of notice. Was it blown away by the wind maybe? No, that doesn't seem right as there was nothing around the area and the weather was warm and tame. It was just never left, and according to my visit to the post office- the package is not at the facility either. Then the tracking system claimed to have successfully delivered the package a day later (today) -somehow there's a secure place to mail it now?- and I'm not surprised that there was no package in/at the mailbox as they stated when I arrived home. They are constantly falsifying package updates and I don't know why. The customer service at the facility (because yes, now I have to stop my day and physically visit the place because they can't do what I've paid them them to do) was quick and they looked for my package, however all they could tell me was that high profile theft cases are becoming increasingly more common. They clearly have absolutely no idea what my package is, which is ridiculous. In all of 3 years at my residence, I have never had a package stolen and I am confident that if it was theft- it wouldn't be from within my building.

    Supervisor Jess Miller refusing to serve customers! She needs to be fired ! - A USPS package pickup and inquiry window with multiple signs, including one indicating the window is closed, and a person wearing a mask behind the glass.
    Lakeishia R.

    Horrible service !! the supervisor of this office close the post office before the office is scheduled to close.

    Now they are switch up the lie after I complained.
    Chante S.

    The absolute WORST!!! Packages are NEVER delivered on time or at all. No help when you call the facility and when you there the lack of professionalism and the high amount of attitude for them to do the most basic parts of their job is insane. Today the delivery person marked my tracking as "Attempted to deliver" please see the notice. .. N.Y is still under quarantine which mean EVERYONE IS IN THEIR HOME. How in the world could there be an attempt. Mind you, the person never rang the bell and there is not a delivery/attempted delivery notice. Why say a super dumb ass lie that doesn't even make sense?! Then while I was on the phone trying to get answers they changed the status to "Door way blocked and could reach the building." No USPS ruck, van or person pushing the cart ever came here today. Heck they didn't even deliver my regular mail. Smh.. why lie... lets is if yet another one of my packages from them goes missing. What great employees... smfh

    This is woman behind the window whom Jess said apparently didn't work there ... with that stupid grin on her face.

    Typically I write reviews to share with others about great experiences that I encounter. However this review is different. This review is to expose the DISGUSTING, DISRESPECTFUL and UNPROFESSIONAL "workers" at the St. John's post office (and I use the term workers VERY lightly). I shipped a return package at this post office on 10/2/20 and as of 10/15/20 the package was still in that post office. But Why? I bypassed the line because I didn't think it was necessary to stand in an extremely long line of customers to simply ask a question. The teller informed me that I needed to talk to a supervisor and not her. I waited for a supervisor but got impatient after waiting about 10 minutes while watching a group of people congregate and converse behind the glass while the line continued to grow even longer. I asked for the supervisor again and was told by the same teller (with an attitude) that the supervisor was already called and there was nothing that she could do. At this point I'm upset and told the worker I am not leaving the front of her window until the supervisor came. Immediately one of the women who was congregating and conversing came to help me. This bothered me because she could have helped me minutes ago but only helped me because I had become "difficult" and I did tell her this. Well , who told me to say that? This lady got extremely upset and told me that she didn't have to help me she was doing me a favor because the supervisor was busy. When I asked her for her name to report her, she told me "my name is whatever you want to call me" and then told me to "shut up" after I told her she was unprofessional. At this point I am livid! I then go back in front of the teller and once again tells her I am not leaving until I am helped because I am here because an error made on the post office's end. She refused to help me (once again) and shortly after the supervisor comes. I explain to her the situation, she takes my receipt with my tracking number and informs me that the package was shipped off though the post office forgot to scan the item. BULL SHIT. We go back and forth on the validity of her answer until I realize conversing with her is like beating a dead horse. I ask for her name because had made up my mind that I was going to make a report. She tells me that her name is Jess Miller. I then ask her for the workers name who told me to "shut up". She refused to give me the "workers" and tells me that the lady who told me to shut up is the manager .... at this point I'm BAFFLED and believe that this whole experience has to be a sick joke ... I question both of their customer service skills and Jess tells me that it was the managers right to tell me to "shut up" especially if I was being irate (in which I wasn't. Difficult yes, irate ... no.) i later found out the manager's name is Roxanne. Someone behind the window co-signs that I was being an "irate" customer and was laughing at the situation in which I commented to Jess that the worker was also being unprofessional and not making the situation better for anyone. She then tells me that the woman doesn't even work there. Listen at this point ... they just need to throw the whole post office away... because it serves no purpose. I'd rather eat glass than go back to that post office. The manager should be demoted ... and the "workers" retrained. Waste of citizens money.

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    2 years ago

    terrible. probably a 25% chance u actually receive your order without getting a "delivery attempt failed" or it being left downstairs/stolen

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    Review Highlights - US Post Office

    From the time I said the address they knew of the situation and were so kind and compassionate.

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