The worst ups store i have ever been to. They are extremely rude and aggressive towards customers. I was trying to drop off a prepaid amazon return but waited in line for 20mins and they would not take it. read more

The young man working the counter could possibly be the most rude, condescending and arrogant person working in a business that we have ever encountered. He has been like this at least 3 times when we went to this store, so it's not a one-time bad day. (Read the other reviews!!!!) We have LOTS of other options for shipping and will not return to this store because of his horrendous customer service. UPS should be horrified by this employee's behavior and the bad reputation it gives this store. We would give this store worse than zero stars! read more

The worst customer service in Boulder I think I have ever had. The owners are absolutely clueless and antagonistic. The young counter attendant was on a power trip and yelling,barking orders in a condescending way. I was holding my tongue and the guy starting yelling at a lady that she was doing something wrong. If you ask one the owners to speak with them they lie and they say they are not the owners Finally the younger son owner comes out and starts being defensive and I have no clue where this was going to go because I wanted to continue on with my day. I have been in business in Boulder for 25 years and will never use this location again, not even dropping off prepaid RMA's. Good grief. What a clown show. read more

Went in to drop off package and deposit a check. The guy behind the counter was great - he handled three people at once. And never forgot what each person needed. It was a very smooth process read more

I've used this location for both UPS and USPS pre-paid drop off in the past, as well as other shipping. Today I went in with a UPS pre-paid drop off. There is a bin, unlabeled, and upon entering the store I asked if it is for UPS pre-paid drop off, the response from the clerk, "only if you want your UPS to go to USPS, you can get in line like everybody else". I'm appalled that a young man young enough to be my son would speak to me in such a way. I'm sure his mother taught him better! I'll never go there again. There's no excuse for rudeness! read more

The rep was very friendly, but the prices are ridiculous. What I could have shipped at Staples for $15...would cost $48 here. I went with standard ground because I had to get the package sent. That was $17 plus some change. read more

I rarely feel motivated to write reviews, but the exceptionally poor service I received at this location has motivated me to write one. The same hostile employee described in several other reviews was once again present today. As I was waiting in line, he accosted the woman in front of me for not following instructions. When I then got to the counter to print a prepaid label, he informed me, with visible pleasure, that my box was not shippable because it was a branded (not generic) box. Ok, no problem - his right to not want to ship it. I then asked whether he could print the label, so that I could just drop off after repackaging. At this, he replied with extreme condescension that was against policy and he wouldn't do it. I understand the value of following rules/policies too the T, and have no issue there. However, the manner in which this man communicated was intolerable. I will actively avoid returning to this UPS location out of principal from now on. read more

Sent a small package, 5 inches by 3 inches and 3/4 inches deep. $17.95. and it never got to its destination. Plus, these folks are obviously not happy in their jobs. Not friendly. I was bothering them to have something sent. read more

I have to passionately agree with the bad reviews. I have used this store many times and repeatedly been treated abusively, but having done nothing wrong. Rude rude rude. Terrible customer service. Hopefully Boulder will get a new franchise and we can put this family out of business because they are not changing due to these bad reviews and no one should have to put up with this nonsense read more

I hate going to this place. I have a business where I am constantly shipping things, and I use multiple UPS stores. My favorite being the UPS store in Longmont. Whenever I go to the one in Longmont they're always so pleasant and kind and helpful, and it's never this way at the Boulder store. Over time I have found myself getting more annoyed when I know I have to go to this one. Today was the last straw. The guy who manages the store is always rude, always has a bad attitude, and never makes it a pleasant experience by trying to help anybody solve a problem. Literally every time I go in there I know I'm going to have to face this guy and I have to keep my temper in check because I know I'm going to get pissed at him for having such a shitty attitude. I do not recommend using this place, use any other UPS store but this one read more

This UPS location possesses very helpful and polite staff, such as Kathy, while assisting me. This staff made for a seamless shipping process. Overall great experience and would recommend this location. read more

Always helpful, extremely courteous and always take care of any issues. I've had a PO box there for over 5 years and ship and mail items almost every week for my business. I couldn't run my business without them. Steve is amazing, but everyone always does a great job of helping me with all my needs! read more

When other UPS stores provide great customer service and simple things like free tape to seal a package and the label envelopes for an amazon return, why would I pay $1 to have them tape my box? Had I seen the other negative reviews, I would have just gone to my usual UPS store. Now I know to bring my business elsewhere. read more

If I could leave 0 stars I would. All UPS stores are shitty and cheap, but this one takes the cake.

I dropped in with an Amazon return, packed, sealed and labeled. Not wanting to stand in line during the pandemic I politely asked if there was a drop point for ready returns. The young Asian guy barked orders, stay in line! Keep a distance! Wait your turn! I was masked, at a distance and just asking because waiting inside makes no sense in these times. So, not being one to be stupidly ordered I cursed and left. I'm not proud of the curse, all I can say is that I'm not used to being ordered, I left and googled a UPS drop box a mile away. Who would guess a UPS store would have all these complaints? I suggest avoiding this store. read more

I was in there yesterday and watched an employee named Steve deal with an absolute crazy lady like a professional. He asked for her ID to ship a package and she lost her mind like he had asked to sacrifice her firstborn child. He was more calm and professional than I would have been having to deal with that woman. I came on yelp because I had a feeling that she would show up and leave a bad review...surprise,surprise, there she was. Remember that there are always two sides to every story and she is not being honest with her descriptions of events. I have a receipt from my transaction that is timestamped at 9:13am on 12/05/2018 if my validity is in question. As soon as she left Steve helped me with my package and I was out the door in under 5 min. Well done Steve. read more

This is by far the singular worst experience I have ever had in any establishment. I classify myself as a passive person, and I do my best to avoid conflict and keep situations as pleasnt as possible, no matter the circumstances. I have had the unfortunate experience of needing to visit this store several times, and this most recent experience was by far the worst and most egregious. In order to truly grasp the entire situation that prompted this review, you must understand the previous experience. When I visited this location for the first time, I stayed behind the blue line for the overwhelming majority of the exchange, and then took a small step over the line to place my package on the counter. Because of that small step to give the man helping me with my package, he angrily reprimanded me, in a manner that made me feel belittled, uncomfortable, and shocked at this behavior. On the day that gave me cause to write this review, I walked in, with a mask, and two packages to mail. One was an Amazon return, and the other was a small package for a family member. I remembered my previous experience and made the resolution to make this as smooth as possible. With that mindset, I entered the building. I waited for approximately 10 minutes, and then stepped forward to mail my packages once I was called. It was the same man as I had during my last venture, and I mentally prepared myself to be as pleasnt as possible. I made sure to stay behind the blue marker on the floor the entire encounter. I wasn't greeted, just rudely instructed to place my very small Amazon return on the scale. Keeping in mind my previous experience, I decided the best course of action was to lightly toss the package onto the scale. Due to the packaging material and the lightweight nature of the parcel, it slipped off the counter and fell onto the floor. Not realizing this, I placed my other package and my credit card onto the counter to continue and thus finish my transaction. The man behind the counter (whom I later discovered is the owner), yelled at me and threw the Amazon return at my face. He then proceeded to throw my other package and my credit card onto the floor at my feet, yelling at me to get out of his store the entire time. I bent down to collect my items and left in humiliation in front of the other customers. I then proceeded to walk to my car and attempted to process what had just happened while sitting in the parking lot. I left after I had collected myself, and went to the UPS store in Gunbarrel. The man who helped me there was lovely, but this is not the point of this review. After finishing my mailing ordeal, I drove home, in tears, and told my husband about the situation. He decided to go down to the store about an hour and a half after I was there, and speak to the manager (we didn't know that the man who was so awful to me was the owner at the time). When he came home, he told me that the man who had been so unconscionably rude was in fact the owner, and the he had taken a picture of my license plate and my face to report to the police. Understandably, I was distressed at this development. I couldn't see and still can't see how I had done anything wrong. This experience has truly ruined any possible positive perception I had of this store, and frankly, UPS in general. Never before have I been treated so rudely, nor been so demeaned. I can say with confidence that I will never return to the store while that man owns it, if ever. To the man who helped me at this location, and who owns the store, I welcome you to respond to this review. This is the only way I feel comfortable interacting with you in regards to my safety. To those that are reading this review, I implore you to chose any other UPS location. The one in Gunbarrel is lovely and very helpful. The man who helped me, Corey, couldn't be nicer. As far as this location goes, I would easily pay double the prices to never have to go into that store again. read more

I went in to drop off prepaid returns in the USPS bin and was yelled at, humiliated and the employee actually yelled at me "Kiss my ass if you can't follow the rules". I have been going In this store for years and doing drop offs without much acknowledgement. I could not believe the vile anger this employee showed to a customer. Definitely spreading the word to avoid this business!!! read more

TERRIBLE Customer Service!! Expect nothing- no friendly greeting, no help, they make you buy tape- won't even put it on as a courtesy- a piece of tape- that blows my mind! No scissors to use, nothing. YOU ARE SO MUCH BETTER OFF GOING TO USPS or the other UPS Store in Boulder where they have a notion of customer service. I will never come back to this one. read more

Johnathan has the most dismal attitude I've encountered in an employee of perhaps anestablishment. I visited to drop off two packages during the COVID pandemic and understand times are stressful for all, but it's not an excuse for condescension. I live in central boulder but will be driving do the UPS store in Gunbarrel to do my shipments from now on, as I send out roughly 10 a month and prefer to have a half way decent time while doing it. read more

If I could give this location zero stars I would. Absolute horrific customer service. Steve has a horrible attitude and was so rude to me as well as another woman in the store. Why he works in customer service is beyond me. Will never go here again, like most other reviewers on this thread, that seems like the consensus. read more

This is a bad store with snobby know it all kids who work there and are very unhelpful. This has consistently been our experience. We will go there no more. read more

The RUDEST staff. I have stopped going here because every time I have gone I have been treated horribly. All the men who work here are incredibly rude and I would literally rather drive way out my way then have to deal with them. I've never had a good experience here. You can be incredibly friendly to the staff and you will still be treated like dirt. read more

I created a Yelp account just so I could write this review. I stopped in to drop off a prepaid package. They charged me $3 to use the computer, 50 cents to print, and $1 for a 1.5 cents worth of packing tape. I asked why they were nickel and dimeing everyone to death and mentioned that the Baseline store doesn't charge you $3 to use the computer to print a prepaid label. I also told him that FedEx and the baseline UPS store will tape your box up for you or free. Then, right in front of me, he called the baseline store and quizzed the guy on the phone about providing free tape. When he finished on the phone he turned around and called me a liar. The guy running this place is an idiot and UPS and the owner can personally thank him for not only permanently loosing my business but ensuring that everyone I know hears about it. That store can't go broke fast enough. read more

I so seldom write reviews about bad experiences concerning customer service, I work a customer service job myself, so I understand that sometime one can be more cranky due to various factors than the other. First time I visited this particular UPS store was a few weeks ago, I was trying to ship something. The guy at the counter was super grumpy and unhelpful, I decided against the shipment. Today, I went to use UPS notary services. The same store, and again, the same guy, equally grumpy as the last time, says he's a notary, but again not helpful, and actually this time gives my wrong information. So that's that. Yucky experience, unhappy and unhelpful customer service. read more

Today UPS once again demonstrated that they really don't want me as a customer. I attempted to ship a package using the recipient's UPS account number. After standing in line, I was told this store can't accept packages to be shipped using a UPS account, only packages paid for with a credit card or cash. Funny, if I go to FEDEX/Kinkos, they'll take any package using any method of payment. So guess where I go when I have a choice? read more

DON'T GO TO THIS STORE. I am not sure what was the intention of this but I went to pick up a package. I was told "we only do drop off. No pick up." Was given the number to customer service. I asked why pick up was an option given at this location and where my package was then. I was told "I have no idea. You will have to call them to find out." I called customer service. They told me my 2,000 dollar computer was delivered to my current location, signed for by Steve and if they didn't have it that they would need to start an investigation. Eventually I get ahold of a regional manager, get him to stay on the phone with me, go back in the store, put them on speaker with Steve and suddenly my package magically appears from under a counter. Steve says something like "oh, see you name wasn't on the label they sent to us. It was on this other label." Sure, Steve. That's WHY YOU TOLD ME THAT YOUR STORE DOESN'T DO PICK UP AT ALL. You are lucky I didn't call the police. Oh ya. AND WHEN I WAS WAITING IN LINE FOR THE SECOND TIME ANOTHER CUSTOMER WAS LOOKING FOR A PACKAGE THAT HE HAD FILED AN INVESTIGATION FOR. Steve was like "sorry, if we had it it would on this list" oh! YOU HAVE A LIST OF PACKAGES DELIVERED WHEN YOU DON'T TAKE DELIVERIES. It's really hard not to believe that Steve isn't just stealing valuable packages and sending people to UPS to file investigations. I don't know. Make your own conclusions. I am never going back there and will be telling everyone I know what happened. read more

I would give this zero stars if I could. This was the most unfriendly experience I have ever had in Boulder...and maybe ever. The place was empty, walked in with a box. While I am back at the door, guy is talking to me across the store asking what he can do for me. Ok...no biggie...I didn't want to yell what I want across the store, but ok. Drop off the box, also ask if he does notarizing. He says, yes. I asked how much. $5 per stamp. Ok cool, I start looking for the sheet I need signed. He asks, what do you need signed. I say a sheet. He repeats the question, I say "this" and show it to him. He doesn't look at it, but repeats his question. I politely take a breath as I am getting frustrated at this point. His attitude is condescending with a side of bitchy. I say a something else, he says, he repeats himself. I again say, I am not understanding what you are asking. He says, what's it say at the top... OK...NOW WE ARE GETTING SOMEWHERE. You could have looked at it 4 questions ago and found the answer and helped me out instead of me now writing this awful review, great job dude. Needless to say, I had messed up and wasn't able to get it signed because I had started filling it out. I half expected that, so no biggie there. It was the situation, attitude, and disrespect that I felt leaving there that leads me to this. Sorry...but I really hope you do get fired. This is a customer service job, and you stink at it dude. I understand that people have bad days and you never know what is going on, but I showed you the paper. You could have tried to help me understand what you were asking instead of saying the same thing over and over and over and over and over. It's annoying, huh. Needless to say, I will go somewhere else to get my document notarized even though I got a new sheet as I left the building and was ready to go. Wasn't worth walking back in. That says something. read more

They are finally giving receipts, but question your need for asking for one. "Just remember the tracking #," they say. I reply, "what if it gets lost or damaged before you scan it in." Their response, "we don't make mistakes like that here, but if you're not a technology guy, that's fine." Botton-line: they come across as condescending and rude. It's a bizarre business practice to not give a receipt, and then to question a customer's need for one when dropping off merchandise of value. So very bizarre. read more

called about their advertised 'luggage shipping" service. Website says call a store, store says look on line. Girl had no information and then she hung up on me! I asked her to find out some info, she said "hold on" and hung up. UPS-costumer service? Not in their vocab. read more

I brought 2 of my 5 packages in and was at the door with the rest when the manager/owner locked the door in my face. I kept telling them that I had some of my packages inside but they ignored me. I got in through a different door and they started yelling at me to get out. When I told them that I wanted the rest of my packages, they threw them over the counter onto the floor and then assaulted me. read more

I needed to print a UPS label for my package and they wanted to charge me $3 to use the computer plus the printer fee, every other UPS store I've been doesn't charge to use the computer, they usually don't even charge to print if it's a UPS label. Plus this place is old and disgusting. read more

TERRIBLE customer service. I was left at the counter trying to trouble shoot a package delivery issue, and was ignored by the 2 employees. I've had poor experiences every time I go to this store. read more

Rude staff....overpriced! I needed 1 shipping label printed which they were going to charge me almost $5! Seriously ridiculous! I drove a couple blocks up the street to McGuckins another UPS shipping site and they printed it for 17 cents read more

Came here today for the first time. The man at the counter was friendly quick and efficient. It's $1 billion more than the post office but that's only to be expected it was worth it for the ease-of-use I was in and out mailing two packages in under five minutes. You didn't make me stand around while he box them up he just got the information set it to the side and is going to ship them later read more

I am a nurse who works at a hospital. I am extremely respectful and I understand contact precautions. I have used this location for my ups and postal needs for many years. The young man who is behind the counter has worked there for a while and over time has become ruder and today was the final straw for me. I understand that he has a difficult job dealing with customers and customer service and that perhaps he becomes frustrated, however his aggressive attitude today toward me was uncalled for and unacceptable. Today I stood 15 ft away from the customer in front of me and waited until he exited the store to walk up toward the counter. There is blue tape 6 ft away from the counter. The young man was at least 20 feet away from the register putting the previous customer's product away, so I quickly walked up, put down my three boxes and retreated behind the blue tape. In a loud agressive voice the man behind the counter said "Cant you read"? You need to stay 6 feet away." I asked him not to yell at me and that I was doing my best to stay 6 feet away" and his response was "I was not yelling and its doubtful that you are doing your best. There are signs everywhere telling you to stay 6 feet back". I was stunned by his mean and unnecessary reply, and for raising his voice to me for simply depositing my boxes on the counter. I had no idea that I wasnt supposed to put them on the counter until I was told to do so. I was never closer than 15 feet to him. I would not recommend this location at this time. read more

I had the same problem with this UPS store that other reviewers had. They UPS printer had some "problem" that it could not read my USB memory stick with the printing label file. They wanted to charge me to use the computer to fix the problem with their printer in addition to the printer charge. I went to FedEx and was able to print the label using their printer from my USB stick with no problems and less cost. Seems fishy that the UPS printer would not work and I would have to pay additional costs to use the computer, especially since the same USB stick had no problem at their competitor's store. I also needed tape for my small bag--since they won't help customers with providing tape, I would not have been able to send my package from there anyway. Last time using that store. read more

I should have read the reviews! I've gone in there three times in the last couple weeks, all for returning items. The first time, the two young men working there were rude and seemed irritated that I needed to buy tape there to tape up my box. Yesterday, I went in right at 5:30 (they close at 6, I know I should have been there earlier but couldn't get out of work in time) and asked to print something on the computer in which the man standing behind the desk said that they turned off the computers 30 minutes before closing. I asked if I could send him the print out or make a new tag and he said no. Annoyed but understanding I left. Today, I went in with the tag I printed at my office and he gave me a hard time about it not going over the old tag and the older man chimed in and started yelling. I then lost my temper and said "I have been here three times in the last 2 weeks and have had a terrible experience" and stormed out. The young man chased me out of the store with my package, leaving it on the sidewalk and said he refused to send it. All in all, I will never be returning and will warn all others. read more

Shipped a few packages here recently and had a pleasant conversation with Joey who was attentive and helped me.

The service at this location was shockingly rude. I've had rude people here before, but this guy took the douche bag cake. If you like friendly service, this is not the place to go. The man saw me walk in and immediately went to the back where I could hear him conversing with another employee. Ok, I'm waiting patiently. Maybe 5 minutes of conversation go on before he finally comes out, and there are now three other people in line behind me. He walks up and says nothing, I say hi, I have a package but my cell service isn't working to pull up the amazon return code. Can I get your WiFi password? He says no public WiFi. Really, even to just look up my QR code real quick? He says "we don't have public WiFi, next!" Ok, well I have this package with a label ready to go. He scans it and literally throws it to the floor behind him. I couldn't help myself, I said so are you having a good day?? He says yes. I restrained myself from a further snarky comment but this guy was just so rude. I got my receipt (that I had to ask for, he literally said two words to me besides "no public WiFi" (which by the way, every other ups location has...) in short, he made what should have been a very quick drop off a fifteen minute incredibly frustrating experience. Spare yourself and go to a different location. read more