I cannot say enough good things about the exceptional service I received from Sean at FedEx. I came in with a tight turnaround request and some anxiety after a truly terrible experience at Office Depot, but Sean immediately put me at ease. Not only did he not make me feel bad for needing a rush job--he handled everything with calm professionalism and genuine kindness--but he also went above and beyond by making thoughtful suggestions on style that truly improved the final result. Sean's care and attention to detail made all the difference. Thanks to him, I was able to fully enjoy my friend's special day knowing everything looked perfect. In an industry where customer service often feels like an afterthought, Sean really stood out. This was the kind of service I haven't experienced in years, and I am incredibly grateful. FedEx is lucky to have him. read more

Came in today to print..when I questioned the manager about hidden charges that were not explained to me before he started the process of printing and when it came to pay , I asked about all the fees..he became really weird and awkward. Even to attempted to gaslight me for asking.. what a little troll and strange behavior. Not professional and lacks integrity. Instead of apologizing for not explain the fees beforehand and charging people blindly..he then acted shocked when questioned ..he made it really awkward. It's apparent the Manager has Little Man Syndrome read more

I have made three trips to this post office trying to mail a package. So far with no success. Understaffed. Each time I waited 25 min in line and left again. Huge waste of my time driving back and forth and waiting to no purpose. read more

Oh my Goodness. Fed Ex male rep (Alex) provided worst customer service. I had to correct two of his mistakes on shipping address. No big deal right, but he was so pissed about it & displayed horrible energy throughout the entire process. This place was dynamite, no more. read more

The employees at this location were extremely helpful with my situation. Great customer service

Came in to send a fedex package. Two staffers, one helping a customer and the other with his back to the desk. Waited a while and then left because had to get to work. The second staffer came outside and offered to help me (good!) but then made a snarky-toned remark "sometimes things don't go as quickly as you'd like, eh?" (rude!) read more

Totally wowed by this Fed X in Boulder. They made a very difficult package to return so easy and so cheap! It was gonna be over $100 to return and they got it down to $15. That is EXEMPLARY customer service! Paul Gurien saved the day! He made my life so much easier with this return as well. He honored his word and did so quickly and painlessly. Cannot speak highly enough of his friendliness and get it done attitude. Thankyou, Thankyou again!!! read more

FexEx has delivered two if the last three packages I had shipped to me to two different neighbors, the third package was never located. I called multiple times over a couple of weeks trying to track down my package, i was told they were "investigating" but the investigation was just someone looking to see where the GPS said the driver went. While it's possible that the delivery driver pulled into our neighborhood, I am 100% certain the driver never came to my place. I checked with my neighbors and no one else saw a FedEx employee that day, nor did they have my package. FedEx, you fail miserably and your complete lack of caring about how badly you do your job should be embarrassing, I don't appreciate being lied to, I would not spend hours of my time trying to track down my package if you employed drivers who actually delivered the packages to where they were sent. Another complaint against the drivers you hire are they don't stop and look to make sure no one is coming before pulling out into the street. My neighbors and I have had multiple near misses narrowly escaping from being hit. You deserve less than no stars, I can't wait until your company goes out of business. read more

I came into this shop today hot, fatigued and short on time. I needed a legal documents copied from my email. Simple enough, yet I kept messing up. The young man with the cool, colored hair and groovy sneakers could not possibly have been more helpful, patient, caring and competent. I thank him very much. This shop used to be a Kinko's and Kinko's was very cool. So I'm a bit resentful that Fed Ex bought the place out. And when you go on it does look a bit confusing and corporate. But if Fed Ex hires great people like this guy, they are definitely doing something right. Thanks again, groovy and stylish guy, and I'm sorry that I didn't ask for your name. I will next time, because I'll be back. read more

Without a doubt the rudest, most disrespectful service I have ever received from any type of customer service "professional". The employee named Paige was shockingly rude and in front of a young child. I'm still reeling at being spoken to like that from a stranger. Wow. Other than that, unfortunately, the services did not match the website description. read more

I shipped a laptop from this place, paid extra for them to package it with bubble wrap, and they just sent it banging around in a cardboard box with no protection. Thankfully it works, but what scum that individual was. Have decency for peoples belongings. read more

FedEx Office Print & Ship Center - Literally how I pulled I TV out. - Shipping Centers Near Me - Boulder, Colorado

Stopped in on my way to class to print something for a friend as she was having computer problems. After figuring out that the computer I was on was for creating/printing cards and things I found my way to a printer. The little screen prompted me to slide my credit card which I did with hesitation. From there I had several options for proceeding however I was prompted to enter a username/password which I found confusing. As I was in somewhat of a rush i turned around to ask help of the person behind me who turned out not to be an employee. In that short time I had my back turned an employee jumped on my machine with someone who had been waiting for me to finish up. I noted to them that I'd entered my credit card, was stuck, and would please like help. The staffer told me they were busy helping the person in line behind me and recommended to them that they go up to the counter so as not to wait. I requested information as to whom might be able to help me and they made one recommendation and then told me again they were going to help the other person. I gave the system another go on my own but ended up leaving as my time for which to complete my task had run out and I was extremely discouraged about the assistance I had received. I highly recommend going to the Boulder public library for your basic printer needs. The staff is both friendly and helpful if you have questions. read more

FedEx Office Print & Ship Center - Bam! Clearance section! - Shipping Centers Near Me - Boulder, Colorado

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Needed to ship a valuable item ($1000+) to client and did not trust USPS, so went to this FEDEX store. Packaged item well, purchased insurance from FEDEX. The package was damaged by fedex and had to give customer full refund. Fedex denied claim indicating "not good packaging" when they clearly damaged it in transit. Appealed claim and still denied , so loss of $1000+ IF YOU HAVE TO SHIP SOMETHING VLAUABLE FOR FRAGILE DO NOT USE FEDEX. THEY WILL NOT HONOR INSURANCE OR DAMAGES THEY CAUSE (even if you have pictures ect). had fedex acct for 10 plus years but switching to UPS read more

I'm giving this location one star simply because my shipping job was handled well. I dropped off a hard copy to be copied and bound yesterday, 5/18. I was very specific on the type of paper and binding. was told it would be 24 hours. I returned today to ship a package. After completing my shipping order I went to pick up my printing. There was no record of my order in their database. No one knew where it was. The document I dropped off is the only one so being lost would cost me dearly. A good ten minutes was spent looking for everything. The manager even called the guy who they thought might have taken the order. It was eventually found and bound incorrectly. Simple job. Incompetence. Not coming back. read more

The worse experience of rude and plainly aggressive service. The assistant store manager, Paige, was insulting, and so abusive, I contacted fedex to file a formal complaint. Where and how do they train their employees to believe they have the right to treat a customer as she did? i will never return to the FedEx on Pearl street again. read more

Large space and very well thought out. So many people there ready to help. I had to ship about 25 boxes and they did it with a smile and were very efficient with my time. Boxes got to destinations very fast! They have all the social distance markers in place and everyone inside has a mask. I was impressed and will be returning here for my shipping needs. read more

I have had pretty horrendous experiences here trying to ship things... from the guy who said they were too busy and would not help pack or get boxes for me to the girl who wouldn't ship something because the address on my license is not my ship from address (as I have moved)- it is suuuper frustrating to say the least and poorly managed. The ONLY reason they get any stars from me is because Don in pack and ship, if you're lucky enough to get him, is always nice and really helpful. Thanks don! read more

Aulina was so helpful ordering my invitations for a work dinner meeting today...she was pure joy and incredibly nice! You've got an awesome employee in her so I did this survey to recognize and celebrate just that!! Thanks Aulina...you're awesome!!! read more

Absolutely worst printing service I ever got : - salesperson unwilling to provide a simple, straightforward service - Was put on hold several times as he simply walked around the store - Wanted to charge for a service which is usually free - Told me he could not crop an 8 line point form text and do 6 copies until the next day - Was rude read more

Excellent service for a return of a heavy item. Th ey helped me print my return label and took care of the rest!

I went into this FedEx to print out and copy some documents. The computer took forever to do anything and both browsers were out of date, so much so that the computer had warnings that said "Update Now". I'm assuming this contributed to the slow performance and the inability to print anything including a receipt. When I went to the front desk ti complain about the computers the guy behind the counter said "You mean the old computers I brought from my garage?" I told them they needed to at least update the browsers to which he replied "Those are the computers we are given, there's nothing we can do". So much for customer service! So I'm out $6, 30 min of time and still don't have my print outs or copies! Shut down the computers, they are useless read more

Horribly and painfully slow service. Waited in line to ship for 35 minutes with only 3 people in line ahead of me and two employees working.

I have to say, I am quite overwhelmed by the lack of technology present in this FEDEX Kinkos location. WiFi: It took me 26 minutes to download a 12 page word document that had only text on it (no photos or color). I asked for support from the staff and I was told that since the flood (nearly 3 years ago) the "T1" lines have been acting up. Not only did the employee believe the BS that he was trained to push down my throat, but he actually found himself confused as to why I was frustrated and why I didnt just want to pay to utilize their work stations and be refunded 2-3 business days later on my CC. Every coffee shop and small business in that area (28th street shopping area) have some form of WiFi, yet FEDEX KINKOS (A Global Giant) can't seem to get the right technicians in to solve their three year dilemma?!?! Seems to me that the management is either too CHEAP or lacks the Empathy towards their customers needs. The Dropbox and Google Drive Centers never seem to actually show what is in my Dropbox or Google Drive Folders - this probably isn't on FEDEX Kinkos but its still aggravating to have your laptop/ipad out showing that the items are in the correct location, yet, for some reason, the machines cannot seem to locate them. Water Fountain and Bathrooms are disgusting!!! And that is all that I am going to say about that. Manager was reluctant to give an email address that I could simply send the above mentioned word document to, he had 4 excuses why it wouldn't be the best Idea to send to the fedex email address and 10 reasons why i should just pay to utilize the fedex work stations (cost per minute of use) - finally he handed me a piece of paper with the address and I sent the document and my 1 hour and 17 minute ordeal was over (I had finally printed my 12 page word document). read more

So, I live nearby this establishment and am therefore subjected to using it often for my office/printing needs. I don't know who hires the aliens that work here but they may be the least congenial and knowledgeable staff that I have ever had the displeasure of working with. If you are ever remotely in a hurry or unable to put up with the short fuses and vacant expressions of the staff here--go somewhere else. To be fair, I have had two memorably good experiences with the staff here, out of the tons of times I've been a customer over the past five years. I don't like writing bad reviews, I've just had enough. read more

Terrible service. I went to fax a simple document, one page, nothing special, and it ended up taking over half an hour. I was ignored and three people were helped ahead of me while he waited for the fax to go through. As it turns out, he had entered my phone number instead of the recipient party's fax number. What an idiot. It wasn't this guys first day either - apparently, he was a manager! He didn't even know how to work the copy machine. In the end, I was way over charged, and by that point I was too pissed off to even argue as I was late for my next appointment. Maybe I caught them on an off day, but judging by the rest of the reviews, it seems that this place really sucks when it comes to customer service, which is an integral part of this kind of business. read more

Terrible customer service. Every time I come here for the package delivery or pick up service there's always a line with extra employees just standing around. No urgency whatsoever to tend to a growing line. Even just picking up for a package, you have to wait in the same single line as people shipping packages. In the most recent visit, I've seen 2 people get frustrated just to leave the line. If you can avoid it - don't come here. Your precious time will be wasted. read more

There is a four day back up at this location. I have taken simple binding jobs to fedex for about 15 years and this is the first time it's been this long; usually the turnover is 10 minutes to 8 hours. There was only one employee in the store and a line on a Saturday. No manager or anyone else to take responsibility. Took my job to Office Depot and they did it in 15 minutes. Will take future business there as well. Disappointed in fedex decline in quality and customer service. read more

Will jumped in to help me while I was waiting behind only one other person, being almost 8pm I thought people would be tired and cranky but he was super chipper and upbeat towards his colleagues and me! Happy to answer the list of questions I had. Swift, friendly experience and vibe here. read more

Just wasted a 40 minutes of my time for me to just leave without actually having been helped. A line 7 people deep, 4 other employees just standing around talking. The guy who was supposed to help me didn't understand how to print an image, an already paid for shipping label from a corporate account and I left with no label and no package shipped because he couldn't be bothered to ask a co-worker who actually knew what to do. read more

I'm in the print business and when in a pinch I will stop in for ink, paper, ect. It's expensive but convenient. Also, most of the kids who work here and even the management seems friendly and chats me up when I come in. Don't understand the negative reviews.. than again I read signs and follow directions when I walk into a store and I try not to be too stoned so I can order things correctly. read more

The employees here are 100% useless. I tried to scan documents and then email them, which should not be a hard thing to do but the instructions on their scanner make no sense. Add to that the fact that you are paying every second that ticks by so you are reading this backwards instructions, trying to learn as you go and then doing it wrong.... I had to go get someone to help but there was no one to help. I could actually see employees talking to each other like they were on a smoke break in plain sight of customers. Like I said I was still being charged as the time went by on the computer/scanner rental. I finally figured it out. -The employees are just completely checked out. They are constantly scowling. They just look right past customers that need help. Then I needed to fax something, long story short, their fax machine was busted so they had to it themselves, which they did. I was later called and told "I never got the fax." That was money well spent! - A much better place was on Broadway in North Boulder next to Luckys and Logans coffee. They could not have been nicer and everything worked as it should. I will happily give them my business from now on. read more

Came in today to ship a package. I had a bunch of shipping materials out in my car, but I needed a box. I was looking at boxes when Don said he could help me find what I needed. Great, I thought. But instead, he took my items in the back and went ahead and packed them and sealed the box. Out of my sight. I didn't get to see how they were packed. I didn't get to add the letter I had with me. I got charged for all of the packaging that I never requested and quite frankly, couldn't afford. Did I mention that I NEVER ASKED HIM TO DO THAT? And that he just took it upon himself to do it? I should have had him unpack it and took my business elsewhere. "I can help you find what you need" is not the same as "let me take your items out of your view and pack them without your consent or input at a very inflated cost." I didn't want to have to humiliate myself in the middle of fedex by admitting I can't afford dinner tonight because he decided to make decisions for me without asking. Will take my business elsewhere. read more

Came in to try to get help with printing two signs I created using Google Docs and the girl (?) I spoke to gave me brief instructions on sending the document, not the link. Then she (?) walked away to do nothing after I said that I didn't understand what she meant. Guess I'll be going to Staples and Office Depot from now on. read more

The staff here are friendly, but the counter for shipping services is always understaffed. Unless you're dropping off a pre-paid package, expect to wait 15+ min for shipping or picking up a package during most hours. read more

Helpful staff, easy environment. Always get done what i needed to. But the bathroom is vile.

Don't recommend this place... There's always a long wait, and although they appear to have lots of staff they don't even acknowledge that you're waiting. Just kind of lame.... And it's a very consistent issue read more

Service is terrible. Employees will stop in the middle of an order to chat with each other. I've been to this location a few separate times, and each time takes at least 15 minutes to print simple, ordinary things. Stop chatting, people! read more

I had the GREATEST experience today at the FedEx print center. Louis was helping me and a bunch of other people and was running around making everyone happy. I was incredibly impressed. I was able to get finished with printing my wedding invitations in half the time I was expecting it to take! Louis was just a stand out employee!! read more

I will hesitate to use Fedexkinkos again after the service I received yesterday. I have been a customer since I arrived in Boulder five years ago and forever in Winston-Salem, NC. I came in at 7 on Friday night to make some copies for a concert the next day at 10 am. I needed some postcards made. I will be making about 2000, but just needed a couple hundred for the concert. I brought in my computer in case my layout was not correct. I did not bring a zipdrive. The young man said that they cannot hook up to computers anymore, and they had no loaner zip drives. I could email it: My computer would not recognize the internet server, so he said "Sorry. You can go home and email it back or get a zip drive. I have 5 zipdrives at home and did not want to spend $9 to buy another one. The roads were Icy and home is not very close. He was just not wanting my business, and it was not even busy! If I were Kinkos, I would keep hold onto a couple loaner zipdrives and offer them to customers rather than to lose their business in the future. I went over to Office Depot and they were very helpful. read more

WOW, these folks have made a 180 degree turnaround. There was a time when this place wasn't up to snuff - but now it's a bunch of proactive employees pushing to truly serve people. I have never been in and out of a FedEx in less than 10 minutes. Today I left in 6. Thank you and keep up the great work. Stay positive and keep pushing to make this place perfect! read more