Is it possible to have a favorite UPS store? Yes. Yes it is. The staff here is not only professional, helpful, and extremely efficient, they are SO NICE!! Kayla went above and beyond to help me today and took a huge weight off my shoulders. This is my absolute go to from now on. read more

The staff here is very helpful and efficient. Plenty of parking, unlike the one on South Lamar. Highly recommend this location. UPS can take Amazon returns, if shipper allows. read more

I came here yesterday to fax something because 1992 called. I frequent this location out of convenience to return things to Amazon. I just wanted to say that every single person who works at this location has been kind and helpful. Yes, it is mostly a bunch of youngins but they were raised properly because there wasn't a genz stare in sight. The employees here are respectful and fun, I hope the last thing doesn't get them in trouble. From what I can tell, these kids are excellent workers. read more

This store has one specific female employee who is consistently rude and difficult to work with, making visits very unpleasant. On top of that, I rushed there after work one day only to find the store closed before its posted business hours, which I found very concerning and difficult to understand as acceptable. It was frustrating and a complete waste of time. As a result, my shipment is now late. read more

This is the worst UPS store and customer service I've ever experienced. I went to mail two letters, waited in line for 20 minutes, and when I spoke to the clerk, she told me that they were out of envelope so she advised me to get a bubble wrapped package slip, even though all I was sending is a piece of paper, and then she tries to charge me $16 to ship a piece of paper because they were out of stamps. When I told her that it's ridiculous that I have to pay $32 in shipping for two pieces of paper because they're out of stamps and envelopes is ridiculous, and she still charged me five dollars for the bubble wrap slips that I will never use. I don't know why I wasn't informed that there was no envelopes or stamps at the beginning instead of wasting my time and money. read more

Fast friendly service. Never had a problem I'm sure I'll be back to return something to Amazon

The employees are upbeat, professional, and incredibly helpful. I usually only come in for Amazon returns but Oscar was so kind this morning and seemed to love his job unlike employees at other locations. I drive out of my way to come to this location for the customer service and store cleanliness! read more

Unfortunately this has been the worse experience I've had with UPS so far, I sent new sunglasses less than $200 dls but also a fantasy necklace to My niece for her prom and I'm pretty sure the person who printed the label stole it bc it was last seen them, the manager or the store doesn't take any accountability you'll be on your own filing a claim and if you're lucky they might only reimburse $100 even with the receipts also they have cameras but they won't check 'em be careful with the s place read more

Jarad is an absolute pleasure to work with. I admittedly came in absolutely unprepared and embarrassed on how to ship something, but he helped out patiently and helped in every way that he could. Thanks, Jarad! read more

Shannon was very easily irritated and made it known. She spoke quitely with a store full of people talking and tape going So it was quite loud. When she asked for the address i gave the shipping address and in response she asked "so your shipping it from the space place its getting sent from" and when i apologized and said "when you asked for an address i thought you were asking for the shipping and asked if the address it was being sent from was okay if it was the store's address" and she sighed and said "i guess" I understand its the holiday season but if you are a naturally low speaker and someone miss hears what is being asked no need to get irritated when an apology is given and its a simple fix read more

I often go to this store with many packages and usually make 3-4 trips from my car to bring them all in. I wish some of the males would be courteous enough to help me carry them in. I've only received help once by a FEMALE! I would expect that a male might see me struggling and step up to help. This is not good customer service. read more

If you don't mind leaving your email logged into a filthy public computer this is the place for you! I was stuck having to pay $6 to print one shipping label out.... I made the mistake of leaving my label at home and only realized it once I was half way to the store.. figured it just pay the .25 or .50 to print one out like I've had to do in the past at my stores (in New Braunfels and San Antonio).. nope not here! They have this nasty computer you get to log your personal info into for an absolutely ridiculous rate! This is worse than atm fees by a mile! Read the prices I pictured and then take a look at the sticky keyboard that hardly worked! read more

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BEWARE. The store owner, this store is part of a UPS franchise, refuses to remove the glade plug-in installed to cover the smell of a sewage issue. He was totally unprofessional and could care less. It's disgusting, the smell is overwhelming, not too mention the cell damage and cancer warnings attributed to a Glade plug-in, in fact any plug-in. read more

Stopped by to drop off a pre paid package to be shipped and to print out a single 8.5x11 black and white print. Was told it would be $3, when I inquired that the price was high compared to other places, where it's usually 10/20 cents, I was told to leave and go there instead. I even described the how I used print services at other places and again I was told to go there. I WOULD AVOID USING ANY PRINTING SERVICES HERE. Just go next door and use Print Austin for better customer services and prices. read more

This place has awful customer service. I had a label and a package for an Amazon return and they wouldn't even tape the label on to the package for me. When I needed to print the label, I asked if I could email them and they can help print it for me (which would cost them less than 10 cents). They said I'd have to print it myself using their computer which costs $3. You just lost a customer and got a bad review for that 10 cents. Was it really worth it? read more

Been coming to this UPS location for years. Always the nicest customer service. They remember your names and make sure to take care of you first. read more

Went to your store today was trying to bring a package in the door and the door cut my hand open. Thousands of people a month come to your store with big heavy packages you would think that you would have an automatic door or maybe a power door to open for all of those customers. I guess not. Dude buy a door opener. Your employees are too busy to help at the door and you know that. Cheap dude, just cheap. You are lucky I don't sue you for this gash. read more

The workers were nice helpful and very polite Katalina was very helpful and she was fast at doing her job

Excellent and friendly customer service. My go-to for all packing and shipping needs.

The employees here are so nice. They're very knowledgeable and super willing to help. I had to keep going back to use the printers and they were so kind and always offered help and good vibes. I was stressed out but when I left UPS I felt better. Highly recommend this UPS store. read more

i do A LOT of business in shipping and this store will nickel and dime you to death. The manager here is ridiculous. $18.10 for small box (extra $$$ added on for just taping the box). So much for customer service with a smile and a helping hand. It's the principle, not the price. read more

This location always closes early. The gates were already closed and the door locked prior to closing time listed on the door. Very poor customer service. Very unprofessional. read more

The UPS Store - The business has had the door locked and these gates closed prior to closing time. Every. Day. - Printing Services Near Me - Austin, Texas

I've had a box at this location for 6 years, and have had great experiences and a few unpleasant experiences. The new management has breathed life into this location. Those employees have a really tough job, and the new crew seems really positive and energetic. The customer service has been top notch. (And the air conditioning seems to be working now, so the store feels better right when you open the door.) Big thanks to the new team. You are doing a fantastic job! read more

Absolute worst UPS experience.. charges 5 dollars to check your email to print. Also very rude and intrusive. One of the employees used my girlfriends phone for 10 minutes. We hope to god there will be change for the good. Try to find a better location before coming here. read more

I really like this UPS store. I've been coming here off and in for things for 3 or 4 years, and I've never left disappointed. Sometimes there's a line, but that's more on my bad planning coming at a rush time than them being slow. I go out of my way to go to this UPS store specifically, even though there are at least two shipping stores closer to where I live. read more

I'm not sure I understand the purpose of a UPS Store if UPS does not pick up packages?!?' Dropped off an overnight delivery and apparently a UPS driver was not assigned to pick up on Saturday. Sooooooo aggravating with no recourse. read more

The store is generally dingy and grimy looking, but I can live with that. However, yesterday I received some of the worst customer service I have ever had. I was expecting a package that needed a signature, and used the UPS website to hold the package at this UPS store. The package was delivered and the store refused it, because they "didn't have any room." If they aren't going to accept packages, they should not allow packages to be routed to them. Getting a phone call that an urgent package has been refused is absolutely unacceptable. I will never use this UPS store again. read more

They went above & beyond to help me! My package needed usps turn out but never fear...Isaiah to the rescue!! Handled my package like a boss and getting there for me. Thanks crew, #southaustinlove read more

Great local ups place. Fast, friendly and convenient. Jonny is the best. He went out of his way to help me wrap a package properly and did it with a huge smile on his face. Glad y'all are in the neighborhood. read more

1st phone call when they opened. "Hi, I read on your website and on Yelp that you have a Notary, is the notary in today?" "Yes, she is." "Great, I'll be right over." 10:30 AM "How can I help you?" "I need this notarized." "Oh, she doesn't come in till noon." "But? Ugh, okay, I'll be back at noon." 12:00 PM (same cashier) "How can I help you?" "I need this notarized." "Oh, she isn't in yet. I think she's supposed to be here. Let me check the schedule. "Yes, uhm, yes, she should be here any minute. We should have told you 12:15. You can call her?" "I don't want to call her." "Oh, right, I mean, you can call here." "I did call here. You told me noon." "Right, uhm, well, call us at 12:30." "Okay." 12:30 PM, 2nd phone call "UPS Store, how can I help you?" "Is the notary in yet?" "Oh, uhm, she's not coming in today." "Excellent. Thanks." This place is run by a bunch of drunk sloths. read more

Several years ago I began driving over to this UPS Store - after having a few bad experiences with a shipping center in SPM - it is my favorite shipping center and it's the best of the 3 UPS Stores on the south side of Austin! Each time I stop in (about every 6-8 weeks) I am greeted by friendly, smiling faces. This location seems to be well staffed; the employees are efficient and knowledgeable, extremely helpful and patient, and if there is a line (which generally there isn't at this location) it moves quickly. I also truly appreciate that even when I am simply dropping something off, I am still recognized as (and treated like) a paying customer - I am happily offered a receipt/tracking number (without having to ask)...that has not always been my experience at other places. Excellent customer service and little to no waiting, the only other thing I could ask for would be that they relocate closer to my home! read more

AT&T really makes it easy for customers to return cable and internet boxes. However, it seems UPS isn't always pleased by the responsibilities they have in the process. Dude that helped me out today - I don't think AT&T would appreciate the way you sloppily handled the equipment - dropping and tangling cords, plopping my box down on the counter. Hey dude, don't damage it, I don't want to get in trouble for that. I also didn't appreciate your mopey attitude, grabbing my post-it note out of my hand, and your general rude demeanor. Sorry I inconvenienced you by merely requesting you do your job. Since I was in the area, I stopped by at this location to take care of my AT&T business. However, I will not be back to this UPS. read more

I had stopped here the first time for something I needed to get notarized. The employee was a little short with me but got the job done. I was in and out quickly. The second time I was here was to drop a prepaid amazon return package. The employee who was there this time was helping two older gentlemen. I came in and the employee said if I was just dropping off I could leave the package on the counter. I did just that and was thankful I didn't have to stand around waiting to just give them a package that was already prepaid. read more

Had an item to return via UPS. The seller emailed me a UPS prepaid return label to print out and affix on the box when i drop it off at a UPS store. Mind you i have done this a couple of times already this year but have been going to a UPS store near my office. Since i was off today, and this UPS store is near our home, I thought how convenient it will be to print out the label and drop off the box. If you could have seen the shocked look on my face when I was advised by the desk clerk that it would cost me $3 to print out a UPS prepaid return label to affix to the box. Really? Highway robbery. Today is the first and last time i will visit your store unless you clarify your current charges with your staff working the front desk. I drove less than 2 miles to the next nearest UPS Store and printed out the label and dropped off the box for FREE. Unbelievable. read more

I have always had good experiences when I shipped from UPS. Today my interaction was with Kyle. I had looked online about what my shipping options were and the cost before I had arrived to the store. I was welcomed by all the staff behind the counter as I approached. Kyle was very thorough and extremely helpful. He gave me options on packaging as well as drop off times. The prices were accurate with what I had seen online and I left feeling like all my questions were answered and my package would safely be delivered. Thank you for the great customer service. read more

TERRIBLE SERVICE. 1st Visit: Unable to make the copies I needed. 2nd Visit: Went in again to deposit checks and they accidentally destroyed them. I had to go back to my employer and have a payroll check re-issued (complete disaster.) One employee made a called for help and was cursing on the phone in front of customers. Just awful. Service - extremely poor Facilities- inadequate Tip: Drive the extra 5 minutes and go the location at WM Cannon and Loop 1. (Different Management) read more

Workers are solid and nice but biggest rip off I've ever seen. Over $100 to ship a 13-lb backpack.

Absolutely unbelievable. I paid $250.00 to overnight a package, and it arrived 4 days late. Now, the folks at The UPS Store, where I paid them for their service, refuse to refund my money. What is worse, they have absolutely no idea how to process a refund, and have no information whatsoever on when/how my refund will be processed. They only state that The UPS store and UPS are different entities, therefore The UPS Store cannot process the refund; UPS will review the case, and will refund if they deem the claim valid. No one to contact for info or status. Appalling service. Not the fault of the employees. Their supervisors have not provided them with the necessary tools to properly serve their customers. There is no way I will ever use UPS or The UPS Store ever again. read more

Honestly my experiences have always been wonderful aside from this day when the one worker was so rude. I posted my original review not because she was just harsh to me but she was so very condescending to her coworker as well. I feel sad the nice person has to work with her. My family appreciates all the hard work your store and all of the staff (except the one employee that day that was not kind to her coworker and me.) read more

Forget all past negative reviews - this UPS Store is under new ownership and management, and I found the staff to be courteous and knowledgable. I came in with 2 boxes of equipment to send to AT&T, and they made sure I left with my batteries and HDMI cables - not because they had to, but just to be nice. What more could you ask for? read more