Following a conference, I joined the line with approximately 15 other people. One gentleman was…read moretaking care of customers and we all just stood in line waiting. When additional help finally arrived, she took customers from the back of the line instead of taking care of customers in the order that they had entered. Then, after waiting in line for nearly an hour to hand over 3 prepaid packages, I was charged $55 for staff taking the packages over the counter. This seems exorbitant. Terrible service. I would have been better off taking my packages in an Uber to any other location.

Always great! I feel like family and they know their stuff!…read moreGreat customer service and care!

Today I received quotes on multiple services (UPS, USPS, FEDEX) all at once made my life simple!read more

This Pak Mail is in a good location and reliable. Victoria, the owners wife, and Jason are both…read moreincredibly helpful and kind. They will attend to you very well.

Cannot say enough nice things about this pak mail Susan,…read moreJerry and Jackson are so helpful and sweet! Very affordable, great hours and never a wait. I also love their greeting card selection, I always find something cute and different. You won't be disappointed!

What a nightmare! Warning, don't do PostScan out of this location! I've been with this office doing…read morePostScan for about 10months and rarely would my mail get scanned into the system per this office yet I was billed ghost storage fees month over month, sometimes in access of 6 times my normal charges because workers would not clear the system. It's now been a few weeks since I last went to pick up my mail, I haven't had any notice of anything arriving, odd because there have been items that were shipped about 2 weeks ago that should have arrived. Well, I guess they are lost. SMH

In my entire lifetime, I've only had a perfectly consistent experience UPS experience in College…read moreStation, TX. This UPS is a close second! In my last 10 experiences, I've only had one negative experience with a staff member. Otherwise, dropping off returns is a breeze and I've trusted this location with my AT&T router return among other expensive items. My favorite employee always makes sure to tell me to take pictures for proof of return and remembers to give me a printed receipt. I will continue to use this store!

This store is conveniently situated near the Mueller H-E-B and has good service. The only negative…read moreis the struggle to find a parking space as the lot is constantly busy.

straight to the point. you know those places (these days)…read morethat make you feel like SUCH a burden, just by walking in.. yeah, this place is that! i'd rather run across UT stadium naked & sober than open the door to the most unwelcoming frown, i've encountered as of late. hey buddy, turn that frown, upside down!

Seeing that I rarely print stuff, I haven't owned a printer in a few years. It's nice knowing I can…read morestop by, just print a few pages (or email it to them in advance) and be out quickly. They also have physical mailboxes, mailing supplies, business card services, graphic design services and a bunch of other stuff I don't use... at least not yet.

They are always kind and helpful They are very…read moreknowledgeable I try to give them as much business as possible!

I had a mailbox here for a number of years, and the entire team (particularly Brad) was always…read moresuper helpful when it came to checking our box or sending out a variety of packages.

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

We love this shop! They've helped us with everything we have asked for! From 3D printing for our…read moresmall business to custom signage for events, custom mailers (including help with the design). There are so welcoming and willing to help with pretty much any project you have! They have won our business for years to come!!

For passport photos and handling returns for UPS, USPS, and FedEx, this place is consistently…read morereliable. They're always helpful and quick!

This is a drop off place for Amazon, which is how I found the location. It is not a UPS store per…read morese, there isn't one in San Marcos. Nevertheless, the6 do take Amazon returns, package them, and label them according to the Amazon guidelines. Receipts are given to confirm your drop off. The counter guy was pleasant and service was quick.

I would leave 6 stars if it would let me! Mary and her team always make me feel like a valued…read morecustomer and helps me get my packages shipped in a timely fashion!

I like coming to dance UPS store to return my items when I need to die employee that work here are…read morevery helpful and kind I'm awesome vision in pain and helps me out you can get SS to Wi-Fi if you need it to upload or team find your return on your phone or family new Workers and this storm keep up the good work

This review is a direct reflection of the recent price increases that the UPS Store has…read moreimplemented. Not only am I paying $400 per year for the service, but they recently added on a number of "fees". 1) They now charge you $2 / package for going over your package "limit". Seems punative for the customers that use them the most. 2) They now charge $2 / day for every day a package sits over 5 days, and that includes the Amazon "padded envelope" packages. Get a package halfway through your 10 day vacation? Yep, that's $10 extra when you go to pick it up. The entire point of this service (to me) is convenience and reducing the stress of having to be home when a package is delivered. Unfornately, these changes have only increase my stress. I'm cancelling my subscription and finding somewhere else - even if that means driving an extra 5-10 minutes. So long UPS Store - you were great at one point, but now you suck. BTW, the folks working there are nice and friendly. I'm just tired of all the nickel and diming.