Absolutely impossible to get them to answer the phone…read more The computer lady on the other end just send you through prompts (and isn't helpful nor understands what you say) for 10 minutes and then hangs up on you. Billion dollar company but can't hire someone to answer the phone. Garbage company. Garbage CEO. Will never return.

They advertise printing. The computer to print documents was "broken" and apparently had been for…read moresome time. I sent my PDFs via email and they couldn't figure out how to receive it. They blamed Google email server, however I sent from an ICloud and Gmail server. The employee mentioned this being an ongoing issue and didn't seem to offer any solution.

Where do I even begin. I went to ship a birthday gift for my daughter-in-law a few days ago. It is…read moreher birthday in two weeks. When I got there, there were two people working, and the shorter older lady was YELLING at people and telling them to go somewhere else for their services. The younger gentleman was kind, but he wanted to charge me nearly $100 dollars for a small package that wouldn't even get there for over a week. I asked to speak to a manager and they told me he doesn't even come in. I ended up paying that ABSURD amount because my poor daughter-in-law WON'T be spending this birthday without a gift from me. I wish I had read the reviews in here AND the ones on the Google because boy-oh-boy are they accurate. I would rather get on my hands and knees and crawl to the Postal Office than go here ever again.

Very poor customer service with communication, I would give 0 star if there is option, the staff…read moredoesn't seem to like her job. I was before next customer to drop off off and next customer is for passport photos, she told me just a moment without any explanation and walk away... she took advantage of my kindness..... The shipping cost is also higher than USPS Do not recommend this business

Went in a couple of days ago and was in and out. Very friendly environment. Melanie assisted me…read morewith my package and was very helpful. 10/10 experience!

I visited this UPS location specifically for notary services and had a great experience…read more On the morning of my visit I went to the UPS store website to confirm which locations offered notary services and I was able to schedule an appointment for a convenient time later that day. I arrived and was greeted promptly and only had to wait a few minutes while the notary (Vandy) wrapped up with another client. I had one document that I needed notarized and then shipped. The process was very easy. Vandy was kind and efficient and I was on my way. I would definitely select this location for notary services in the future. From both a cost and time perspective, I believe that the service I received matched the value.

I came in here to mail a couple of things and also print a label for one of the packages. They were…read morepretty busy, but the person who helped me was great. It took a second for the email of my label to go through so he helped someone else while that was happening but once my label hit he literally was working on two computers and helping us both simultaneously. Couldn't have gone better!

The service in this store has absolutely tanked since the new ownership started in early 2026. I…read moredon't know if it was the owner or just a person who works there, but they were absolutely rude and unprofessional. I'd recommend you go anywhere but this store to do any business. And we've done business in the store for almost 25 years before they sold.

Charge $1 just to drop off an already packaged and labeled USPS package. Not nice service, better…read moreoff driving somewhere else for mailing services.

I've been dropping off packages here for over a year and the young woman that was always there was…read moreSO nice. It was great being able to casually drop off packages in the bins, for free, nice and easy. Imagine my surprise when I stopped by last night to find a new employee, an older woman than the usual staff member, who was SO rude. Someone else mentioned it - yes, they now definitely charge $1 per USPS package, same as the Postal Annex (which is why I came here, to avoid that charge). I came in with around 10 small USPS packages, wanted to drop them off in the bin. The employee says "no you have to drop them off here, so that UPS knows to pick them up." Go up, tell her they're not UPS but USPS. She says "Oh, you really should have just come straight here, y'know. It's $1 per package." I said, "Sorry, I didn't know. Nevermind then." I don't know how long the old system was in place for, but if you're gonna change all the rules, please make some signage or something? Don't just yell at me and then scold me for doing the wrong procedure.

Truly, an incredible spirit experience. We showed up five minutes after they close with 20 packages…read moredriven over an hour away and Ashwin and his wife the manager, kindly open the store and allow us to stay there for an additional 30 minutes to return all of our packages so we did not have to drive back. I don't know why people say anything bad about this place. They are wonderful, kind and helpful. He actually did not even charge me the taping fee. He waived the label printing fee above and beyond kindness. good family.

Has this location been sold recently? All new people that are both rude and disorganized…read more Update: UPS store replied to this review and asked me to email them. Hilarious. I've seen who I presume is the new owner getting angry with two customers: telling them they are wrong, telling them their business isn't welcome, telling them they weren't responsible for lost packages. And you expect me to email you? To what end? So you can drop me as a customer too? Get out. Sell the company to somebody else. You've already burned so many bridges just days after taking over.

Wow talk about sticker shock! I went in to mail a letter certified or with tracking and they came…read moreup with some crazy prices!! I had a stamped envelope to mail, looking to add something to make sure the envelope arrived to its destination and I was quoted$75-98 dollars! Astronomical prices. I kindly asked for my letter back and will go to the post office on Monday.

I absolutely pestered Cheyanne (forgive me if I messed up the spelling, I didn't check your nametag…read morewhen I came in) with calls, and she was so kind and helpful every time. Made a very stressful day better. THANK YOU SO MUCH for being so sweet.