Ariel, the General Manager is AMAZING! She solved multiple…read moreissues. Nothing was a problem!

I ordered 2-36x48 (very large posters) and only received 1! I only realized we received 1 when I…read morebroke the seal to look at what I thought would be 2 posters. There was only 1!!! Called them to see if they had the 2nd one or if they plan on printing the second one since I paid $150 for 2 posters. Basically Eric said I could get a discount for the second one to be printed again and that the project was supposed to be inspected before leaving the store. I ALREADY PAID FOR IT THE FIRST TIME!!! And the project was rolled up and wrapped with their fed ex sticker! I assumed both posters were in the bag!! I am so angry for their service! I refuse to pay again or use their service again!!

I have always had very good service from the staff who have worked at this store over the years…read more During Christmas season, they've been extremely busy but have been professional and friendly to me. I have always tried to lighten their day and thank them for the service they provide. Thanks UPS Store. You'll keep seeing me!

Really dissapointing experience with the two employees running the store around noon today…read more There was a lady in line waiting for her package- which she showed reciept to. Wasted several minutes while she kept saying her package was right infront of them (on the counter). They ignored her. Finally at the end one of the two looked where she was pointing and low and behold it was her package. Then the two employees started bickering over who didnt read the label correctly I needed a notarization- couldnt do it. I wanted a passport photo- couldnt do that either. One of the employees is dressed like a bum, the other one cant read. My weekday experiences have been good, but this weekend was a major setback.

I have been enjoying the services provided by this business for years and highly recommended them.read more

Great service for my registered return receipt package. Young man who helped send it was friendly…read moreand efficient, and particularly patient with the details. Bravo!

I have gone back to the Shipping Store and I have experienced nothing but helpful employees…read morerecently. Each time has been pleasant and enjoyable with any employee here. I noticed that the owner , Kim, is available to help customers, when needed. I see a great improvement here in the helping attitude of employees and I do appreciate that! Willingness to help is so important to me when I enter any business, do I have been happily bringing my FEDEX to this convenient location. Sometimes I need quick copies of important papers and I can shears receive immediate and courteous help at this Shipping Store.

Go with the pony express. You'd be more pleased. What happened?…read more I called ahead to confirm what documents were needed to open a mailbox. When I arrived, the clerk asked if I minded her helping the people behind me first. I did mind--but I stepped aside anyway. When it was finally my turn, I presented my documents. She dismissed my valid ID (out of state, we just moved, I had the usps forwarding official documents as one of the verification docs), despite my having four additional forms of identification. I asked the manager to come assist and speak with me directly. She refused. This was hands-down the worst service I've experienced: slow, dismissive, and unprofessional. Don't waste your time like I did mine.

I have been using this UPS store for quite some time now. It is so convenient that they are open…read moreseven days a week. Every time I have visited the store, I am greeted when I walk in and told thank you as I leave! They do everything they can to ensure a precise and speedy transaction! They are always very pleasant and are happy to help you find the best bang for your buck! Please note that they do not ship FedEx!

I wanted to share my recent experience at the UPS store, as the situation became unnecessarily…read morestressful and concerning. My mom, who was visiting from out of state, shipped a package to herself through your store. The item was packaged by your team and sent as an overnight delivery (costing close to $400 for overnight) Unfortunately, the package did not arrive on the expected date. While we understood there could be delays due to Sunday, it arrived even later than anticipatedand ultimately arrived damaged. A store employee had mentioned they would follow up regarding the SGR, but we did not receive a call the next day as promised. My mom attempted to call the store multiple times without success, but no one answered. Since she is not local, I went into the store on her behalf to help get an update. For context, I am currently 37 weeks pregnant, so making the trip was already physically taxing. When I arrived, I explained the situation to a younger employee and put my mom on speaker so she could provide details directly. At that point, an older employee came to the front and immediately assumed my mom was yelling on the phone, which was not the case. Instead of calmly assessing the situation, he became visibly frustrated and began raising his voice toward the phone. I repeatedly asked him to stop yelling, as it was escalating the situation and causing unnecessary stress, especially given my condition. Unfortunately, he continued, showing little awareness of how inappropriate the behavior was. In addition to the tone of the interaction, several of his comments were confusing and came across as dismissive and guilt-inducing. For example, when we brought up that the package had arrived damaged and that we had not received a follow-up call as promised, he responded by saying that if the package had been processed the day before, "we wouldn't have known about the damage." This did not make sense in context, especially since we were told we would be contacted before any next steps were taken. Rather than addressing the lack of communication or helping resolve the issue, the responses felt defensive and unhelpful. The interaction became increasingly uncomfortable. Eventually, he disengaged by walking away and keeping his distance, without resolving the situation or addressing my concerns directly. I asked if everything needed on our end had been completed, was told yes, and then I left. What should have been a simple conversation turned into a stressful and avoidable experience. I'm disappointed in how the situation was handled, particularly the lack of communication, professionalism, and awareness in handling both a damaged shipment and a customer concern. Weeks later they did not do the SGR like they said and she received no apology, no response from the store, no refund. Could have been charged the original shipping but didn't refund the over night for not coming on time. This was a disappointing experience and I now see it based on previous reviews. I should have known better to look first.

To anyone in the Magnolia/Woodlands area! This is the place to come! It's a small simple place but…read morethe man who works there makes it so worth it! He is always there, I've never seen anyone else but him on the job. He is the kindest man and is soo helpful! Other places will charge you extra for boxes and other stuff when he will simple offer them to you for free. I've been to all the places in Magnolia for mail and I either have a negative experience or nothing rememberable. But here he goes above and beyond, he even showed me how to order free boxes and labels from usps.com. Plus they sell Girl Scout cookies during that season. I literally never review places but had to go out of my way to do this one because he is so awesome!

From the owner: Take A Ship! Get Ship Done!read more

Brian is a lifesaver!!! I needed a very very large poster printed within 4 business days, and he…read moregot it done for me! He was very professional and went the extra mile, I can't thank him enough!

Well it's not good when a business is not able to take debit or credit cards because their WiFi is…read moreout. The only option was to pay cash and then they could not give me change so I was not able to use them at all to mail my package. And I know these things can happen but it would have been nice if they had posted a sign stating they can only take cash, small bills. Instead I waited in line for nothing. So maybe I will give them another try if they're my only option but I'll have to be prepared to bring cash and small bills only just in case they have this issue again. Update- I appreciate the business reaching out to me.

Oh boy where do I start on this one? lol --…read moreTLDR: Told me shipping was going to be 45, charged me 92, said I misheard and they have it on tape and then when I said sure let's hear it, refused to access the tape. Canceled my shipment and is holding my property hostage in TX. Use the UPS Store in Spring, TX Instead: (281) 419-3565 - 330 Rayford Rd -- I buy guitars at online estate sales often. Found one in Texas, they use a third party shipper, great. All things I've encountered before multiple times. Yesterday Romital Shipping Center calls me and tell me over the phone that it'll be $±35 to ship, plus $10 for packaging materials. All I really paid attention to was under $50 to ship a smaller guitar to Michigan, seemed reasonable and agreed to it. There was no mention of any additional fees like handling, pickup, etc. Because they never sent me a itemized receipt I have no idea what they are or what they are charging for. So anyways this morning I find out I was charged $92 on my credit card. I emailed the company, the owner Dana told me she had the phone call recorded and we'd be able to figure it out, great. I call and speak to the husband, he tells me I misheard, and he actually said 70 to ship plus 10 (Lie #1). I responded saying well I disagree but since your wife told me the conversation is recorded lets listen to it, and if it turns out I did mishear, no big deal, my mistake and we can all continue about our day. First he insists that I would not be able to find FedEx pricing cheaper and they are the cheapest place in town. Ok, whatever. So I actually have a FedEx business account, because I buy old guitars, fix them up and sell them occasionally. I was able to use my own Fedex account to quote shipping from his door to mine, using the same box dimensions he used, and the cost was...wait for it, $35 dollars. How surprising right? I begin to get emails from Dana saying that they actually didn't even charge me enough for the box they're shipping it in. She sends a random amazon link to a guitar box that costs $14, but the dimensions don't add up to what her husband told me the box they used, so I call BS on that one, and what kind of shipping store buys singular boxes from Amazon? Let's call that lie #2 or at least extremely poor business practices. I pointed the size discrepancy to her, but she just moved on insisting now she doesn't have time to find the conversation. She is actually 80 miles away going to the hospital for an MRI appointment, BUT before that she does have time to call Fedex, stop/return the shipment to their business? (Maybe Lie #3 but Dana I really hope if you are sick that you get well soon, however this is no way to run a successful business). Supposedly they will refund me the $92 dollars, but I kind of highly doubt that one. So ultimately they are holding my property hostage and will likely try to create some exuberant fees for handling, boxing, etc that was never talked about in the initial conversation, and make me use my own $35.00 label. I buy a lot of old guitars on auction sites and like I said, this is the craziest experience I've ever had with a shipping company. I would highly recommend using a UPS store as they have pound for pound been the most reputable, simple to deal with, and best packed boxes I've received. There is a few local ones in Spring, TX and based on Google Reviews I would use this one (281) 419-3565 - 330 Rayford Rd, Spring, TX 77386

I purchased a pair of slacks from them. They shipped shoes. I brought it to their attention and was…read moregiven the runaround. I paid to return the shoes. Then they sent a pair of slacks. They were not the ones I ordered. I paid to ship them back as well. They accused me of trying to defraud them and USPS and said the Postmaster had apprehended me. That's a total lie. I have filed a formal complaint against them with EBay and the Federal Communication Commission and the Federal Trade Commission. I'm also considering actions against them for libel and slander for accusing me of fraud. All I asked of them was the refund go the postage to return the merchandise. Rather than issue a refund, the resorted to libel and slander.

Prices are too high and I did not like the experience bc she did not tell me the price for an…read moreenvelope and stamp was $3.00. Too much for me. I could have went to the post office if given the chance.... Never again would I go back to the place 6124 Hwy 6

From the owner: At Express Ship n Shop, we are your one-stop destination for all shipping, printing, and gifting…read moreneeds. As an authorized dealer for FedEx, UPS, and USPS, we offer a full range of shipping options, including Ground and Overnight services, to both domestic and international destinations. Our wide array of services includes: All Types of Printing: Whether it's business cards, flyers, posters, or custom designs, we've got your printing needs covered. Lamination, Key Making, and Photocopying: For that extra layer of protection, duplication, or documentation needs. Passport Photos: Quick and professional passport photo services. Rental Mailboxes: Secure, convenient mailboxes for both physical and virtual rental options. Amazon 3PL: We provide comprehensive third-party logistics (3PL) solutions for Amazon sellers. Gift Store: features a wide selection of anime merchandise, home decor, and unique gifts—perfect for every occasion. Proudly serving the communities of Houston, Spring, The Woodlands, and Humble, TX, we are committed to offering affordable and top-notch services tailored to your needs. We look forward to serving you at Express Ship n Shop!

Guys with trucks went above and beyond on a pickup and drop off that became more complex than we…read moreanticipated. They were patient and kind and worked to return items we needed since we were long distance. Thank u thank u thank u!

We purchased a large bookshelf from someone on FB marketplace and needed to get it to our house but…read moredidn't have the vehicle needed. Guys with Trucks was a lifesaver. They showed up early, and were very professional. It felt so good not to have to find a friend or neighbor to borrow a truck. Using this service was hassle-free and I will 100% be using them again in the near future!