Brian is a lifesaver!!! I needed a very very large poster printed within 4 business days, and he got it done for me! He was very professional and went the extra mile, I can't thank him enough! read more

They are amazing and very helpful special Mention to Jay D very helpful and patience . The place is well organized read more

Well it's not good when a business is not able to take debit or credit cards because their WiFi is out. The only option was to pay cash and then they could not give me change so I was not able to use them at all to mail my package. And I know these things can happen but it would have been nice if they had posted a sign stating they can only take cash, small bills. Instead I waited in line for nothing. So maybe I will give them another try if they're my only option but I'll have to be prepared to bring cash and small bills only just in case they have this issue again. Update- I appreciate the business reaching out to me. read more

Brian and the team are always extremely helpful. This is a great place to do business whether you have a box, are shipping, copying/printing or getting documents notarized. The customer service representatives always go above and beyond to take care of your needs. Highly recommend! read more

8.17.23 Went to this location yesterday because it was a few doors down from the nail salon I was going to and I just had 2 Amazon returns. This location had a line but it moved fast. They was 2 nice gentlemen helping all of us. I would go back to this location when I'm in the area. read more

Amazon orders on hold with no issue. I would definitely use this service again whenever I am scheduled to be out of town.

We visited the store for a notary and other needs today and Brian Plisco went out of his way to provide exceptional service. We were very pleased! read more

I'm gonna start this review by indicating that I recognize I was two minutes late after the posted closing time due to having to pull a bunch of Amazon return packages out of my car as well as park farther away because all of the parking spaces next to the door were taken. I was able to stack all my packages together of packages and walked up to the door at 3:32 PM on a Saturday. Now mind you this is the Saturday before New Year's so they will be closed Sunday and the following day which are my days off. The employees inside signaled that they were closed but didn't bother to say anything. The doors were locked, even though they still had a customer inside, but refused to accommodate. I understand by letter of the law coming in even a minute after closing time, nobody is obligated to serve you, but given that I was holding these packages It would've been nice if they could've at least answered the door and indicated they were closed and unfortunately couldn't help me rather than smiling at me and signaling closure. The employees that were working were some of the rudest I had seen in any UPS store. I highly recommend you find a different location that accommodates its customers better. read more

The employees are always friendly. They are very busy and manage to get the customers processed quickly. I've never had an issue with any shipment I've given them. read more

Stacey was very helpful and knowledgeable. Great customer service. Thank you for your help read more

Everyone at the UPS always takes such great care of me. James and Reilly are always super helpful. Fav ups store around.

The team at this location is always so kind, patient,-and thoughtful. Brian always takes his time with each customer and their needs which we all can appreciate. read more

The service here is terrible, employees are rude and unhelpful. This place wanted me to pay to tape closed a return. Fedex does it for free. Will not be back. read more

I needed to ship a letter ups ground. Was offered many other options 3-5x the rate. Then was charged for an envelope. My time and money isn't worth your nonsense. read more

I was so frustrated...tried to return several items to Amazon at the Woodforest location. They were unbelievably rude and said I had to call Amazon to fix the problem. They then basically asked me to get out of the way so they could help the person behind me. I decided to go to the 1488 location. Kristine was amazing! She was so patient and kind. She helped return all items right there without calling Amazon. I just could not believe how kind and helpful she was!! I will always drive the extra few miles to go to this location! Kristine deserves a raise!! read more

After 2 different rude employee encounters, I will drive a little further to a different location. Both employees need to get a job they don't hate-yuck! read more

We arrived at 2:45pm to have a paper notarized. Only one employee helping at the counter while the other was in the back working so the line was to the door and around the store. We waited 30 min. When we got to the counter for the notary service, they said they don't notarize after 2:30pm. This was not noted on the door or their website and incredibly frustrating. read more

The service I received from this UPS store was outstanding. A package was lost so I contacted them to check on it. Brian, the manager, called me back just to let me know they were looking into this and the steps it takes to check. It's not often customer service will call even though they don't have an answer yet but Brian went that extra bit. He called again with the status later on. Definitely the best. Give this guy a raise he deserve one. read more

Hey Phillip Here is a clue on customer service---when a women is bringing in a rolled up 8x10 rug and struggling to get the door open and bring it in, try not just standing there gawking but actually WORK by OFFERING to help with the item. Then try not being such a jerk when checking out. Sorry but you sincerely SUCK!!!! read more

This location lacks true professionalism. If I could give them zero stars I would. The customer service agent there was extremely rude during my brief encounter with them. Make sure you have no reason to go inside your package before shipping. They charge $1 to tape your box. read more

It is unfortunate that the worker Nam has made my experience unpleasant twice now. He makes remarks about all the Amazon returns he has to do and is very public about his frustration at work. In both of my visits his agrression was uncalled for; slamming the door, slamming packages, with loud sighs of frustration. Im usually not a person to expect a whole lot pleasantries when it comes to customer service because I have worked customer service for years and understand it is a hard job...but I shouldn't be feeling uncomfortable and down right put off. I don't think it's appropriate to treat others like that at a place of employment. I didn't know where to file a complaint so I hope it reaches someone here. Please get him some customer service training read more

The lady that helped me was not knowledgeable in what she was doing because every time she went to do something she would ask the guy that was there. He wasn't nice about it either. I wanted to send a small envelope out of the country. Said I needed a phone number and said I couldn't send it without it. That's the only option. But went to another UPS store and sent it just fine. They were very welcoming and so nice. Maybe you should take listens from them. Very disappointed in your service. read more

Worst UPS!! Where we use to live they were so friendly would print out a label for us since we were paying so much for overnight AM, this place 3.25 to hit print. Today with there lack of service I had to ask for help being the only person in the store. Then they said they charge 1.00 for a piece of tape. Never been to a store like this. read more

I visited this location almost 2 months ago and I was warmly greeted by Austin. He was very kind, helpful, and provided superb customer service. Very friendly and speedy service. read more

I have not received better customer service from a UPS store, ever. Stacy was kind, courteous and extremely helpful and was able to help me with 4 packages very quickly. Thanks for the great service! read more

These people are friendly, professional and accurate. My charges always come out close to the same as online estimates.