I have gone back to the Shipping Store and I have experienced nothing but helpful employees…read morerecently. Each time has been pleasant and enjoyable with any employee here. I noticed that the owner , Kim, is available to help customers, when needed. I see a great improvement here in the helping attitude of employees and I do appreciate that! Willingness to help is so important to me when I enter any business, do I have been happily bringing my FEDEX to this convenient location. Sometimes I need quick copies of important papers and I can shears receive immediate and courteous help at this Shipping Store.

Go with the pony express. You'd be more pleased. What happened?…read more I called ahead to confirm what documents were needed to open a mailbox. When I arrived, the clerk asked if I minded her helping the people behind me first. I did mind--but I stepped aside anyway. When it was finally my turn, I presented my documents. She dismissed my valid ID (out of state, we just moved, I had the usps forwarding official documents as one of the verification docs), despite my having four additional forms of identification. I asked the manager to come assist and speak with me directly. She refused. This was hands-down the worst service I've experienced: slow, dismissive, and unprofessional. Don't waste your time like I did mine.

I went to the Fedex Print and Ship center to return a package back to the seller. The staff was…read morecourteous and helped me print a shipping label, and I was quickly on my way

I was referred to this location from another UPS location, and as I nervously walked to the counter…read morewith a list of 10 exact and unconventional shipping instructions for an insured item, I was pleasantly surprised that they not only had all of the materials, but also worked with me to wrap it exactly as asked even adding suggestions based on their expertise...which was a process for both of us considering the instructions were given by a 3rd party. I received a shipping label so I cannot speak to the price or value, but I can say the process was pretty seamless. The ability to track my package always gives me peace, and consistently friendly service, regardless of location is always a welcome bonus! Happy to say my delicate package arrived safely.

I am extremely disappointed with my experience at this UPS Store. I dropped off a package for…read moreshipping, and it never reached its destination. When I contacted the store to follow up, I received unhelpful and dismissive responses. To make matters worse, I have strong reasons to believe that one of the employees may have mishandled or even stolen my package, as there's no trace of it in the system after it was scanned at this location. This is not just a matter of inconvenience--it's a serious breach of trust. I expected professionalism and accountability, but instead, I'm left feeling frustrated and unheard. I would strongly caution others about using this location for shipping valuable items. UPS needs to investigate this situation immediately and ensure that customers' packages are safe and accounted for. I will not be going away. Verizon has opened an investigation and I have been in contact with UPS Corporate. Also in the works of finding out who the owner of this franchise is because the employees there yesterday were very unprofessional and disrespectful. I am going to loose $1000 because of this situation.

I came here to rent a Penske box truck, and it was an overall amazing experience! The staff is very…read morefriendly, and this place is super clean and very well maintained. The box trucks from Penske are way better than the ones from U-Haul. I will never be renting U-Haul again, but only Penske, and ideally from this location, because everything was such a smooth process.

We used this facility for 2+ years but ended up moving to a different storage company. our unit as…read morewell as most of our belongings were covered in lizard droppings. Of course we complained but the staff (at that time) had zero interest in solutions. After complaining 3 separate times with no solution, we packed up and moved out. they gave us a half month off for our trouble

I only go to the shipping store because it is convenient for me. No matter where you go to ship…read morethings it just seems crazy expensive no matter where you go. I don't know why shipping has to be so crazy expensive. The service I always receive is top notch. The women that work at this location are always very helpful. It's just shipping is expensive. Even going to your local USPS shipping there is expensive as well.

The prices are a joke. USPS was 1/4 of the price. They wanted to charge me $50 for a $13 package…read more Don't go here unless you want to be robbed.

To anyone in the Magnolia/Woodlands area! This is the place to come! It's a small simple place but…read morethe man who works there makes it so worth it! He is always there, I've never seen anyone else but him on the job. He is the kindest man and is soo helpful! Other places will charge you extra for boxes and other stuff when he will simple offer them to you for free. I've been to all the places in Magnolia for mail and I either have a negative experience or nothing rememberable. But here he goes above and beyond, he even showed me how to order free boxes and labels from usps.com. Plus they sell Girl Scout cookies during that season. I literally never review places but had to go out of my way to do this one because he is so awesome!

From the owner: Take A Ship! Get Ship Done!read more

I have been to this location at least a dozen times over the past 2 years+ have always been amazed…read moreat how friendly+ efficient the workers are. That changed today. My package already had usps postage on it so all I needed was for someone to hand it to. The person that took it almost dropped it and rolled his eyes at me like it was my fault ' Not friendly at all.

The staff at this store are so friendly and personable. I literally go out of my way to go to this…read morelocation because it's honestly such a pleasant experience.

Really dissapointing experience with the two employees running the store around noon today…read more There was a lady in line waiting for her package- which she showed reciept to. Wasted several minutes while she kept saying her package was right infront of them (on the counter). They ignored her. Finally at the end one of the two looked where she was pointing and low and behold it was her package. Then the two employees started bickering over who didnt read the label correctly I needed a notarization- couldnt do it. I wanted a passport photo- couldnt do that either. One of the employees is dressed like a bum, the other one cant read. My weekday experiences have been good, but this weekend was a major setback.

Outstanding customer service from Jewelle and answered every question I had! Always had such a good…read moreexperience coming into this store.