Oh boy where do I start on this one? lol -- TLDR: Told me shipping was going to be 45, charged me 92, said I misheard and they have it on tape and then when I said sure let's hear it, refused to access the tape. Canceled my shipment and is holding my property hostage in TX. Use the UPS Store in Spring, TX Instead: (281) 419-3565 - 330 Rayford Rd -- I buy guitars at online estate sales often. Found one in Texas, they use a third party shipper, great. All things I've encountered before multiple times. Yesterday Romital Shipping Center calls me and tell me over the phone that it'll be $±35 to ship, plus $10 for packaging materials. All I really paid attention to was under $50 to ship a smaller guitar to Michigan, seemed reasonable and agreed to it. There was no mention of any additional fees like handling, pickup, etc. Because they never sent me a itemized receipt I have no idea what they are or what they are charging for. So anyways this morning I find out I was charged $92 on my credit card. I emailed the company, the owner Dana told me she had the phone call recorded and we'd be able to figure it out, great. I call and speak to the husband, he tells me I misheard, and he actually said 70 to ship plus 10 (Lie #1). I responded saying well I disagree but since your wife told me the conversation is recorded lets listen to it, and if it turns out I did mishear, no big deal, my mistake and we can all continue about our day. First he insists that I would not be able to find FedEx pricing cheaper and they are the cheapest place in town. Ok, whatever. So I actually have a FedEx business account, because I buy old guitars, fix them up and sell them occasionally. I was able to use my own Fedex account to quote shipping from his door to mine, using the same box dimensions he used, and the cost was...wait for it, $35 dollars. How surprising right? I begin to get emails from Dana saying that they actually didn't even charge me enough for the box they're shipping it in. She sends a random amazon link to a guitar box that costs $14, but the dimensions don't add up to what her husband told me the box they used, so I call BS on that one, and what kind of shipping store buys singular boxes from Amazon? Let's call that lie #2 or at least extremely poor business practices. I pointed the size discrepancy to her, but she just moved on insisting now she doesn't have time to find the conversation. She is actually 80 miles away going to the hospital for an MRI appointment, BUT before that she does have time to call Fedex, stop/return the shipment to their business? (Maybe Lie #3 but Dana I really hope if you are sick that you get well soon, however this is no way to run a successful business). Supposedly they will refund me the $92 dollars, but I kind of highly doubt that one. So ultimately they are holding my property hostage and will likely try to create some exuberant fees for handling, boxing, etc that was never talked about in the initial conversation, and make me use my own $35.00 label. I buy a lot of old guitars on auction sites and like I said, this is the craziest experience I've ever had with a shipping company. I would highly recommend using a UPS store as they have pound for pound been the most reputable, simple to deal with, and best packed boxes I've received. There is a few local ones in Spring, TX and based on Google Reviews I would use this one (281) 419-3565 - 330 Rayford Rd, Spring, TX 77386 read more

I purchased a pair of slacks from them. They shipped shoes. I brought it to their attention and was given the runaround. I paid to return the shoes. Then they sent a pair of slacks. They were not the ones I ordered. I paid to ship them back as well. They accused me of trying to defraud them and USPS and said the Postmaster had apprehended me. That's a total lie. I have filed a formal complaint against them with EBay and the Federal Communication Commission and the Federal Trade Commission. I'm also considering actions against them for libel and slander for accusing me of fraud. All I asked of them was the refund go the postage to return the merchandise. Rather than issue a refund, the resorted to libel and slander. read more

I had a claim with Romital because of damaged package. In order to receive my money back, I was told to retract my statement on this issue. So I did, in order to get my money back. However, I still won't use this company ever again to ship anything. If one needs a copy of the back and forth conversation, I have them. read more

If you are dealing with this company through HiBid Auctions (Conroe Gallery in my own personal situation) I suggest you be prepared to add another $18+ for a small USPS box that weighs 3 lbs. If you win a 3 lb lot that cost you $5, you will pay almost $20 in shipping fee's. If you win a 3 lb lot that cost $30 tack on another almost $20 in fees. They are extremely rude also. read more

Very professional. Took extreme care with shipping my items. I will definitely use their services often in the future! Great group of people as well! read more

Fast and convenient place for me to ship my items. I've used their services many times with no issues.

Worst shipping Company ever! Doesnt take responsibility when shipping to wrong address. Rude. Defensive.

Fast customer service. I'd rather drive 2 miles here than 15 to the post office and wait it the line there. Vince was helpful and sent my packages off with no problems. My packages arrived safe and in a timely manner. Recommend read more

I love this company, they are so friendly, and every I've had them ship has attrived in perfect condition. You can't do better.

We own a small business and ship documents all over the world. We do all our shipping through Romital. It's fast and convenient. The owner always look for the best (fastest and cheapest) way for us to ship things. Never had any issues. We have been using Romital for years! read more

Called to see if they were open at 8:05 am bc UPS opens after 8:30 and rude employee replies in a sarcastic way "I guess, I'm talking to you right". Won't step foot into this small business due to bad customer service. read more

I have been trading with this neighborhood (Windrose) shipping center for over 10 years and I will say Vince has always been friendly and helpful. I mail many packages as I have out of town family that arrived in perfect condition and no long lines like at UPS. I bubble wrap my items and use plastic bags for buffering before I take them to be shipped because I know how the packages are handled once they leave the shipping center. I highly recommend Vince and Romital Shipping. read more

I love this place! He has made my life so much easier as a small business owner. I would recommend to anyone. He can help you find the best price to ship plus much more. This is my go-to place to ship my packages! read more

the only thing I can say is wow, I went to this business and I was amazed of the service and the great deals I got on my packages that I shipped from this center. The people behind the counter were very helpful and knowlegeable, the feeling they gave me was very warm and people eager to help, this is something you do not see often lately in business, I really want to complement the establishment and the owners and workers that are associated with Romital Shipping Center. Thank you for your service and help, Monica read more