Been visiting this store for years. Service used to be friendly, welcoming, helpful. Not anymore -…read morejust surly, or matter of fact at best , do what you came to do, get out. On top of that, $1 for a strip of packing tape? Is UPS hurting so much that it cannot hire friendly people and also must nickel and dime customers to make the bottom line? This place is rather conveniently located, hence I choose to go there. In terms of customer service (or lack there of), my list of "unfavorites" in the area is growing.

I had a large package that another UPS store said they wouldn't take even though shipping was…read morealready prepaid. Went to this location and they were extremely helpful. I will be using this location every time moving forward.

Very friendly and efficient customer service here at this location! I will definitely be back. I…read moregot some packing tape while here at a good price as well. It is inside the Walmart.

Very unprofessional staff. Unable to process basics shipping request. Skip this place if it mattersread more

I found Sunny to be very rude. She was not only rude to me but also to her co worker. Hopefully she…read morewas having a bad day and this isn't her normal demeanor.

Yesterday I had three items being returned to Amazon, that had been delivered in the same box the…read moreday before. All three items were in the original packaging and in the same box. Today I found that only one item had been returned to Amazon. This same issue ensued two months ago, and after almost 30 days of trying to resolved, Amazon refunded me my money despite saying that this UPS store never sent the item back. I had to drive back to this UPS store and a boy by the name of Issaih basically told me there was nothing he could do about it and told me to have a nice day. He was arrogant. I then tried to show him his receipt that he had given me the day before, and he wasn't interested in seeing it. He repeated that I should give it time. When I said that one of the three items made it back to Amazon, he said there was nothing he could do. He never offered to check to see if the items were still there. He repeated, "Have a nice day". I then asked for the manager and was told her name is Anna and she isn't there. I called Amazon a second time and they offered to refund my money despite not having received notice that the items were being returned. I don't know if they are stealing the packages and claiming that they didn't know anything, but despite having a receipt, Issaih was unwilling to investigate where my package it. I will no longer do any business with this store. Terrible customer service and from his icy stare while telling me to have a nice day, I knew he meant anything but that

Shamshuddin Ajani (SAM) Partner…read moreCell: (281) 912-8221 Pack & Ship, Print & Signs, Title Transfers & Insurance ONE-STOP SHOP 18482, Kuykendahl Road Spring, TX 77379 Storefront: (832) 698-2456 Email: packandship4u@gmail.com Sam Is a LIAR and a THIEF!!! He packaged my $1000 lamps so poorly and then blamed Fed EX for the damage he caused! He lied to me stating he was filing a claim with Fed Ex but would never update me on the claim! He told me he would refund me the shipping costs but never did! He NOW REFUSES TO RESPOND TO ANY COMMUNICATION FROM ME! That is ok, the pen is mightier! And God sees all and will Avenge me!

I've used their mailing services, color printing and emailing of documents, all done quickly and…read morewith friendly staff, and the owner is also very pleasant and professional. Everything got where it needed to go and no lines!

Do not ship anything valuable using this facility. They will give you a tracking number but that…read moreitem has a strong chance of not making it to the destination as the staff is in cahorts with the driver and they steal packages and don't help you recover them. My ups package never made it to ups.

All ways the friendliest and most knowledgeable people here. Make shipping packages easy and offer…read moremultiple speeds and carriers so I feel like I'm getting a good value. Feels like a small town shop since they always remember my name and ask how me and my family are doing. A treasure to have in our neighborhood.

I've had two encounters with this place and both have been reasonable. The lady, Nina is always…read morehelpful, quick and conversational. You can definitely tell she remembers the usuals and makes it a point to be friendly and courteous. I think their pricing is a little on the higher end, considering they aren't Kinko's and it's like a mom and pops spot. They do not have a computer to login and print something if you wanted. You can't fax off yourself. So if you want anything like that done you have to email them your documents and then they will print and fax for you. Im not too crazy about that bc if you have sensitive information then this definitely won't work for you. However, they are convenient in a pinch and get the job done. Plus it's usually always quick, like under ten minutes so I'm all for it.

The best shipping service around with great prices. Nina Zenon is the best! She's super helpful…read more The packages ship out no problem!

This experience wasn't as smooth. Also it took forever to print & fax something due to problems…read morewith their printer. The fax recipient also said two pages were dark? I paid $14.73!!! It should have been perfect. Not happy with this visit. I only faxed 6 pages with cover sheet. The first time I did a fax about 3-4 pages and it was less than $5. Different clerks, different prices. Hmmmmmm. Not sure I'll be back.

Efficiency is bad. It's smells sometimes. It fairly unpleasant and the wait is long.read more

I've been familiar with this area for 40 years, and I'm surprised that I've never been to this…read morelocally owned business. (There is an affordable hair salon in this strip center, btw.) I called around needing a document notarized, and most places no longer offered that service or I needed to coordinate a time around their schedule. Thankfully, The Wrap & Mail Room offers notary at any time (no appointment necessary) and for $6 cash or card. I dropped in and also picked up a cute mother's day card, as they have a cute selection of cards made by a local artist (err, Austin... but it's Texas). They also have gift wrapping services, along with it being a mail room.

Very happy with my PO box. Súper friendly and safe destinación for my mail and pack. Very friendly…read moreand very attentive g

Great customer service, thanks, Zoraiz! Shipping costs can be high but customer service is good.read more

Very fast and friendly. And they're always very busy but service does not suffer. You'll be in and…read moreout in minutes.

Best service! Nicest staff. Incredibly helpful and knowledgeable. They always help you get the best…read moredeal for the fastest route. Couldn't recommend more!

Very helpful, polite and professional. Even Helped me wrap up my package and made everything easy…read more Thank you.