Oh boy where do I start on this one? lol --…read moreTLDR: Told me shipping was going to be 45, charged me 92, said I misheard and they have it on tape and then when I said sure let's hear it, refused to access the tape. Canceled my shipment and is holding my property hostage in TX. Use the UPS Store in Spring, TX Instead: (281) 419-3565 - 330 Rayford Rd -- I buy guitars at online estate sales often. Found one in Texas, they use a third party shipper, great. All things I've encountered before multiple times. Yesterday Romital Shipping Center calls me and tell me over the phone that it'll be $±35 to ship, plus $10 for packaging materials. All I really paid attention to was under $50 to ship a smaller guitar to Michigan, seemed reasonable and agreed to it. There was no mention of any additional fees like handling, pickup, etc. Because they never sent me a itemized receipt I have no idea what they are or what they are charging for. So anyways this morning I find out I was charged $92 on my credit card. I emailed the company, the owner Dana told me she had the phone call recorded and we'd be able to figure it out, great. I call and speak to the husband, he tells me I misheard, and he actually said 70 to ship plus 10 (Lie #1). I responded saying well I disagree but since your wife told me the conversation is recorded lets listen to it, and if it turns out I did mishear, no big deal, my mistake and we can all continue about our day. First he insists that I would not be able to find FedEx pricing cheaper and they are the cheapest place in town. Ok, whatever. So I actually have a FedEx business account, because I buy old guitars, fix them up and sell them occasionally. I was able to use my own Fedex account to quote shipping from his door to mine, using the same box dimensions he used, and the cost was...wait for it, $35 dollars. How surprising right? I begin to get emails from Dana saying that they actually didn't even charge me enough for the box they're shipping it in. She sends a random amazon link to a guitar box that costs $14, but the dimensions don't add up to what her husband told me the box they used, so I call BS on that one, and what kind of shipping store buys singular boxes from Amazon? Let's call that lie #2 or at least extremely poor business practices. I pointed the size discrepancy to her, but she just moved on insisting now she doesn't have time to find the conversation. She is actually 80 miles away going to the hospital for an MRI appointment, BUT before that she does have time to call Fedex, stop/return the shipment to their business? (Maybe Lie #3 but Dana I really hope if you are sick that you get well soon, however this is no way to run a successful business). Supposedly they will refund me the $92 dollars, but I kind of highly doubt that one. So ultimately they are holding my property hostage and will likely try to create some exuberant fees for handling, boxing, etc that was never talked about in the initial conversation, and make me use my own $35.00 label. I buy a lot of old guitars on auction sites and like I said, this is the craziest experience I've ever had with a shipping company. I would highly recommend using a UPS store as they have pound for pound been the most reputable, simple to deal with, and best packed boxes I've received. There is a few local ones in Spring, TX and based on Google Reviews I would use this one (281) 419-3565 - 330 Rayford Rd, Spring, TX 77386

I purchased a pair of slacks from them. They shipped shoes. I brought it to their attention and was…read moregiven the runaround. I paid to return the shoes. Then they sent a pair of slacks. They were not the ones I ordered. I paid to ship them back as well. They accused me of trying to defraud them and USPS and said the Postmaster had apprehended me. That's a total lie. I have filed a formal complaint against them with EBay and the Federal Communication Commission and the Federal Trade Commission. I'm also considering actions against them for libel and slander for accusing me of fraud. All I asked of them was the refund go the postage to return the merchandise. Rather than issue a refund, the resorted to libel and slander.

Great store it's in a busy parking lot and intersection. Store can get busy but the associates…read morejump I. To get the line down.

I had trouble placing my wedding invitation order online, so I went in for help. Matthew and his…read moreteam were amazing! They guided me through the process, ensured everything was just right and even had my order ready for same day pickup. Great service and so helpful!!

I had a very disappointing experience at this UPS store on Frazier Street. The customer service was…read moreextremely unprofessional. Two employees were loud, dismissive, and had very poor attitudes. One employee, Lauren, openly stated that she did not care about customer service. When I calmly asked if she was okay, she raised her voice and told me to "get out of the store," all in front of other customers. This behavior was completely unacceptable and embarrassing. No customer should be treated this way. I chose to take my business to FedEx instead, where I received excellent service--and my shipping cost was $20 less than what UPS quoted. The franchise owner should be aware of how customers are being treated and embarrassed of his employees.

I don't dread returning anything. They take care of everything except shoes. You need to put the…read moreshoebox in a box before they can mail it.

Legitimately terrible customer service. I stopped going to this location because they are rude. I…read moregave them another chance today and won't be back. I had three packages to drop off. When I arrived, there were 2 people in line and the employees were absolutely, 100% rude. I waited about 20 minutes. Ridiculous

Despite it being the brink of the holiday, the help was plentiful and friendly…read more I was able to ship my package without any trouble and the staff still had a smile on their face. I hope they can keep up through the retail hell we call Christmas.

Packages consistently not delivered/lost. Constant claims to find packages. In person service is…read moreslow and apathetic. I wish I could recommend a different carrier to places I order from.

There are 2 phone numbers on the website, but apparently, they don't care to answer either of them…read more Called the 800 number and was given the run around also. Pathetic! Mail is constantly missing or delivered to someone else. They know people are fed up with the lousy service provided by the Conroe post office and if they answered the phone, they would get an ear full! This post office is a joke!

Ive had storages there for about 10 years,recently one of my storages was broken into,I lost about…read more20k in item,when trying to get video footage,I was told that there was a lot of cameras not working, it's been several months and their still not working. THE cameras and security gates is what gave me a peace of mind. Now I feel everything is open for the theifs. Note:I've been advised that that the cameras have been repaired,however it doesn't change that I took a huge loss,I am glad that the cameras are working.

Best storage ever! Conveniently located, safe, clean, and professional! Highly recommend!!!read more

The customer service at Frazier and the 336 Loop is terrible. The staff is rude. FedEx is much…read morebetter and their staff is well trained in customer service.

Jessica was just completely awesome & went way above & beyond to help me. Thank you so much!read more

Love this place; always friendly, clean and thorough service. The prices are what they are these…read moredays but they take the time to go through my options for me and they'll ship a few of my small business packages on top of that. Support your locals folks!!! Xoxo

I've used this Eagle Postal store many times and never had a problem. So much more convenient than…read morethe post office! They offer more options for shipping too. They've always been friendly and professional.