Incredible service! Very friendly and helpful! They can do anything you need in regard to shipping…read moreand many more things! Highly recommended

Great service. Very friendly and knowledgeable staff! I don't ship often and Will took care of…read moreeverything for me. Was in and out within a few minutes.

Oh boy where do I start on this one? lol --…read moreTLDR: Told me shipping was going to be 45, charged me 92, said I misheard and they have it on tape and then when I said sure let's hear it, refused to access the tape. Canceled my shipment and is holding my property hostage in TX. Use the UPS Store in Spring, TX Instead: (281) 419-3565 - 330 Rayford Rd -- I buy guitars at online estate sales often. Found one in Texas, they use a third party shipper, great. All things I've encountered before multiple times. Yesterday Romital Shipping Center calls me and tell me over the phone that it'll be $±35 to ship, plus $10 for packaging materials. All I really paid attention to was under $50 to ship a smaller guitar to Michigan, seemed reasonable and agreed to it. There was no mention of any additional fees like handling, pickup, etc. Because they never sent me a itemized receipt I have no idea what they are or what they are charging for. So anyways this morning I find out I was charged $92 on my credit card. I emailed the company, the owner Dana told me she had the phone call recorded and we'd be able to figure it out, great. I call and speak to the husband, he tells me I misheard, and he actually said 70 to ship plus 10 (Lie #1). I responded saying well I disagree but since your wife told me the conversation is recorded lets listen to it, and if it turns out I did mishear, no big deal, my mistake and we can all continue about our day. First he insists that I would not be able to find FedEx pricing cheaper and they are the cheapest place in town. Ok, whatever. So I actually have a FedEx business account, because I buy old guitars, fix them up and sell them occasionally. I was able to use my own Fedex account to quote shipping from his door to mine, using the same box dimensions he used, and the cost was...wait for it, $35 dollars. How surprising right? I begin to get emails from Dana saying that they actually didn't even charge me enough for the box they're shipping it in. She sends a random amazon link to a guitar box that costs $14, but the dimensions don't add up to what her husband told me the box they used, so I call BS on that one, and what kind of shipping store buys singular boxes from Amazon? Let's call that lie #2 or at least extremely poor business practices. I pointed the size discrepancy to her, but she just moved on insisting now she doesn't have time to find the conversation. She is actually 80 miles away going to the hospital for an MRI appointment, BUT before that she does have time to call Fedex, stop/return the shipment to their business? (Maybe Lie #3 but Dana I really hope if you are sick that you get well soon, however this is no way to run a successful business). Supposedly they will refund me the $92 dollars, but I kind of highly doubt that one. So ultimately they are holding my property hostage and will likely try to create some exuberant fees for handling, boxing, etc that was never talked about in the initial conversation, and make me use my own $35.00 label. I buy a lot of old guitars on auction sites and like I said, this is the craziest experience I've ever had with a shipping company. I would highly recommend using a UPS store as they have pound for pound been the most reputable, simple to deal with, and best packed boxes I've received. There is a few local ones in Spring, TX and based on Google Reviews I would use this one (281) 419-3565 - 330 Rayford Rd, Spring, TX 77386

I purchased a pair of slacks from them. They shipped shoes. I brought it to their attention and was…read moregiven the runaround. I paid to return the shoes. Then they sent a pair of slacks. They were not the ones I ordered. I paid to ship them back as well. They accused me of trying to defraud them and USPS and said the Postmaster had apprehended me. That's a total lie. I have filed a formal complaint against them with EBay and the Federal Communication Commission and the Federal Trade Commission. I'm also considering actions against them for libel and slander for accusing me of fraud. All I asked of them was the refund go the postage to return the merchandise. Rather than issue a refund, the resorted to libel and slander.

I don't dread returning anything. They take care of everything except shoes. You need to put the…read moreshoebox in a box before they can mail it.

Don't let the three star rating fool you. The Folks here work hard and are very pleasant. There's…read moreusually a line but they move quickly. The employees are helpful.

Despite it being the brink of the holiday, the help was plentiful and friendly…read more I was able to ship my package without any trouble and the staff still had a smile on their face. I hope they can keep up through the retail hell we call Christmas.

Legitimately terrible customer service. I stopped going to this location because they are rude. I…read moregave them another chance today and won't be back. I had three packages to drop off. When I arrived, there were 2 people in line and the employees were absolutely, 100% rude. I waited about 20 minutes. Ridiculous

This lady was rude to me when I was asking for Information I was asking her nicely and she just…read moredecided to yell at me point her finger at me and proceeded to tell me Like if I didn't understand what does "we don't have any left" and we waited in line and this young man helped us.

There are 2 phone numbers on the website, but apparently, they don't care to answer either of them…read more Called the 800 number and was given the run around also. Pathetic! Mail is constantly missing or delivered to someone else. They know people are fed up with the lousy service provided by the Conroe post office and if they answered the phone, they would get an ear full! This post office is a joke!

Ive had storages there for about 10 years,recently one of my storages was broken into,I lost about…read more20k in item,when trying to get video footage,I was told that there was a lot of cameras not working, it's been several months and their still not working. THE cameras and security gates is what gave me a peace of mind. Now I feel everything is open for the theifs. Note:I've been advised that that the cameras have been repaired,however it doesn't change that I took a huge loss,I am glad that the cameras are working.

Best storage ever! Conveniently located, safe, clean, and professional! Highly recommend!!!read more

I have always received excellent customer service at this location. Everyone has been very polite…read moreand helpful. I have visited in person as well as called this location to try to get general shipping/delivery information and they were extremely patient and helpful even over the phone. Being in a customer service position myself, I know there are trying times. I am very pleased with the service I have received here and would definitely recommend this location to others. Thank you for not making me feel that I am a burden or that you don't have time for the petty questions.

The customer service at Frazier and the 336 Loop is terrible. The staff is rude. FedEx is much…read morebetter and their staff is well trained in customer service.

Love this place; always friendly, clean and thorough service. The prices are what they are these…read moredays but they take the time to go through my options for me and they'll ship a few of my small business packages on top of that. Support your locals folks!!! Xoxo

I've used this Eagle Postal store many times and never had a problem. So much more convenient than…read morethe post office! They offer more options for shipping too. They've always been friendly and professional.

Best customer service and friendly people ever!! Always a pleasure doing business with them.read more

Really appreciate this helpful business. They take the time for one on one customer service with…read morethoughtful suggestions for savings and faster methods.

I have been using this UPS store for quite some time now. It is so convenient that they are open…read moreseven days a week. Every time I have visited the store, I am greeted when I walk in and told thank you as I leave! They do everything they can to ensure a precise and speedy transaction! They are always very pleasant and are happy to help you find the best bang for your buck! Please note that they do not ship FedEx!

I wanted to share my recent experience at the UPS store, as the situation became unnecessarily…read morestressful and concerning. My mom, who was visiting from out of state, shipped a package to herself through your store. The item was packaged by your team and sent as an overnight delivery (costing close to $400 for overnight) Unfortunately, the package did not arrive on the expected date. While we understood there could be delays due to Sunday, it arrived even later than anticipatedand ultimately arrived damaged. A store employee had mentioned they would follow up regarding the SGR, but we did not receive a call the next day as promised. My mom attempted to call the store multiple times without success, but no one answered. Since she is not local, I went into the store on her behalf to help get an update. For context, I am currently 37 weeks pregnant, so making the trip was already physically taxing. When I arrived, I explained the situation to a younger employee and put my mom on speaker so she could provide details directly. At that point, an older employee came to the front and immediately assumed my mom was yelling on the phone, which was not the case. Instead of calmly assessing the situation, he became visibly frustrated and began raising his voice toward the phone. I repeatedly asked him to stop yelling, as it was escalating the situation and causing unnecessary stress, especially given my condition. Unfortunately, he continued, showing little awareness of how inappropriate the behavior was. In addition to the tone of the interaction, several of his comments were confusing and came across as dismissive and guilt-inducing. For example, when we brought up that the package had arrived damaged and that we had not received a follow-up call as promised, he responded by saying that if the package had been processed the day before, "we wouldn't have known about the damage." This did not make sense in context, especially since we were told we would be contacted before any next steps were taken. Rather than addressing the lack of communication or helping resolve the issue, the responses felt defensive and unhelpful. The interaction became increasingly uncomfortable. Eventually, he disengaged by walking away and keeping his distance, without resolving the situation or addressing my concerns directly. I asked if everything needed on our end had been completed, was told yes, and then I left. What should have been a simple conversation turned into a stressful and avoidable experience. I'm disappointed in how the situation was handled, particularly the lack of communication, professionalism, and awareness in handling both a damaged shipment and a customer concern. Weeks later they did not do the SGR like they said and she received no apology, no response from the store, no refund. Could have been charged the original shipping but didn't refund the over night for not coming on time. This was a disappointing experience and I now see it based on previous reviews. I should have known better to look first.