Great location. The staff is always so helpful and helpful. Lines can be long, but they work fast…read more If someone in the back is working on something, and if they see a long line, they are always fast to assist.

I paid $155 for a package to be sent overnight, on second day and still no package has arrived. I…read morecalled store and talked to untrained employee, she said her name was Monica, but now figured out she lied to me and her name was Jasmin. She was very untrained and told me information that wasn't accurate. I spoke the Manager Will, he was very professional and told me why it wasn't shipped(weather in Kentucky is what I was told as packages sent from Houston to go to MS have to go through Kentucky is what I was told). Was told I will receive zero refund, can't imagine any reputable company no refunding for something that was paid for but didn't happen. Will never do business again with UPS!!

I purchased a Lenovo laptop on Cyber Monday along with the MS Office Home & Business Suite on…read moreNovember 30, 2020. Lenovo charged immediately my credit card for both purchases: $2,262.96. WHAT IS THE PROBLEM? I NEVER RECEIVED THE LENOVO LAPTOPP!!!! I have called and emailed Lenovo few times, I have called UPS few times, have filed an official police report with the Harris County Sheriff's office in Houston TX but Lenovo and UPS do not know what happened to my laptop. The Lenovo folks blame the UPS folks, and UPS claims they are "still investigating" my case without figuring out what happened... Here we are: 34 days after my laptop purchase on November the 30th and I have not received my Lenovo laptop that I fully paid for it $2262.96. My recommendation to all of you who may read this review: DO NOT TRUST AND DO NOT USE UPS for your shipping needs! Use FedEx, etc. DO NOT BUY LENOVO PRODUCTS, EITHER. UPS AND LENOVO ARE THIEVES!!! In addition to my official police report, I also plan to file a lawsuit against both UPS and Lenovo very soon...

I always come here when I need to ship a return back from an online order. I appreciate how fast…read morethe process is every time I come. I also really appreciate getting greeted, it goes a long way.

This location has great customer service. Prompt and friendly. The staff are proficient and get…read morecustomers in and out expediently.

This store was clean a little bust but very efficient. I would recommend them if you need to ship…read moreUPS.

Stopped into this location for the first time today and was throughly impressed. I went to drop off…read morea pre-labeled package. The staff were quick to help and super friendly. Didn't have to wait in a line at all. Noticed they are open on Saturday's. Parking was sufficient. This will be my go to location from now on.

Shipping has become expensive!!!!! $35 to ship to Alabama, no expediting or anything. But anyways…read morethe service here was quick and easy. I went as soon as they opened. The line is typically long, but today I was in and out.

they only have young kids working in there who don't know anything you ask them. they don't even…read moreknow when the mail is put in the mail boxes. they just look at each other when you ask them anything. the manager is never there, sometimes even out of the country, and no one else can answer questions. I regret getting my mail box here and will be changing when my mandatory 3-month pre-paid box expires.

i purchased stamps yesterday assuming they were market price. RIP OFF! I was charged $25 for 20…read morestamps That should have cost $15.60! That's a $9.50 "convenience fee" ! After refusing to refund my money, the manager gave me $25 and told me not to post a review. DONT buy stamps there if offered. If they rip customers off so blatantly, what else are they doing??

I paid $137 for a next day delivery. It took 3 days. They said it was weather-related, although…read moretheir were no weather delays here or at the package's destination. I called for a partial refund, and they said it was weather-related and that they would "investigate," but I never got a call back. Stay away from this place. Very poorly managed and they treat their customer's poorly, apparently.

I went in to get fingerprints and the approach Ms. Brittany chose was not customer service…read moreoriented, empathetic, or friendly. When I struggled with the finger scanning process she would only keep repeating if she wanted me to set up the instruction video again because I "needed to pay attention." She demonstrated to me once how to scan a single finger and that was all the assistance I required to finish the process independently. There was no need for her to have an entire conversation with the other staff behind my direct back about how she was raised to follow instructions as they were written. I am a Latin female and I see other great reviews about her service so I am not sure if she was having a bad day or she just didn't feel like helping me specifically.

When you visit this UPS location you understand why the company is cutting 48k jobs…read more The manager, Brittney, is nowhere to be found. Disappears for hours while customers with scheduled appointments wait. The only employee in the store, Cheyenne, is rude and incompetent. She lied 3 times while talking to me and when I called her out on it she said "it is what it is". AI can easily take over both jobs with lesser dissatisfaction to clients and no FICA taxes for UPS.

Like always I have to go there find kind and helpful people working there, the lady Anjelica is a…read morevery nice and knowledgeable person. Thanks so much to her .

I received outstanding customer service from Ms. Val. When I visited this store, it was super busy…read morewith a line nearly out the door. I was very impressed with how efficiently the entire team worked and got the long line of people taken care of. Ms. Val did a great job packing my item and was full of helpful shipping recommendations. This UPS store was such a pleasant experience. Bad attitudes and negativity have become a common practice when dealing with the US Postal Service. There is absolutely no reason for anyone to have to deal with that when there are other options for shipping.