Monte and his partner were fabulous! Kind, quick, and punctual!! The entire process was seamless and professional.

The two men who came out to deliver order, did an amazing job! I ordered the white glove delivery, and they assembled everything and put it in place in a very timely matter. Both men were very friendly and professional! The reason for the 4 star is because of the delivery scheduling . When they originally called me to schedule, they gave me a 14 hour delivery window. I have never heard of such a long window. Therefore, I had to cancel several appointments I had on that day. The night before they call me and give me a four hour window. It would have been nice to know that in the beginning. read more

Rxo - Shipping Centers Near Me - Houston, Texas

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Just an update from my original post, I upgraded RXO to three stars because the delivery men that brought my furnishings were high energy, down to earth and had good vibes. The delivery went seamless and efficient. It did not make up for the original dilemma, but I was a happy customer because the store that sent my items through RXO eventually sent new items and RXO reached out and delivered the items as soon as they arrived the second time. read more

The delivery team was exceptional--highly professional, efficient, and thorough. They assembled my table and chairs in no time, and the final result looks fantastic. I'd definitely recommend their services. read more

They did a great job delivering and installing my washer and dryer and hauling off the old appliances. It was a difficult job too in a small utility room on third floor. Very courteous and respectful of my home and prompt on-time arrival and work. Looks awesome! read more

Rxo - New washer and dryer install. - Shipping Centers Near Me - Houston, Texas

Delivery was smooth. Guys came ready to work and had a wonderful sense of humor. They hauled away my old Washer-Dryer and installed the new one. Thanks so much! read more

Rxo - Shipping Centers Near Me - Houston, Texas

We paid white glove service for Polywood Adirondack chairs from this company. One of the chairs was not put together properly and is missing screws. Instead of alerting us, the technicians left and said the job was complete only for us to see the issue days later. Now, they are not coordinating with us on the repair using pieces Polywood has sent over. read more

The delivery technicians were extremely fast and courteous. They were in and out. They made sure no damage was done to anything in my home. They were polite, friendly and professional. Its great to know there are still professional people who take pride in what they do. I would personally recommend them for any job/delivery if l knew them. They brought my washer/dryer in, connected everything up, ran them thru the cycles to ensure everything was working properly and left my wash room as neat as they found it. Great job! I just spoke with the gentleman that delivered my washer/dryer. His name is William Perry 2816276699. If you need appliances delivered and hooked up, he is the one that will take care if it. read more

Rxo - Washer and Dryer - Shipping Centers Near Me - Houston, Texas

The men who delivered my furniture were quick , efficient and curteous. perfect delivery .

RXO team delivered & installed my brand new Frigidaire upright freezer. Freezer arrived in tip top condition without dents or issues!They were on time and very professional. Set up was quick and seamless and my freezer is up & running. Definitely recommend RXO delivery team! read more

There was an issue with my large tv manufacturer not shipping the item to them by the scheduled date. After texting them; they answered my query within hours and notify me when they had the item and promptly helped reschedule the delivery. They notified me the day prior and contacted me 30 minutes before arrival as requested. The team was prompt, professional and quick in the set up;; overall great process and customer service. read more

Great customer service and delivery was prompt. The driver was very thoughful, helpful, and considerate.

The guys were very professional. Did everything including disposing of the trash. The team notified me that they were running late due to Houston traffic with poor weather. Worked out perfect for me. They left just as politely as they arrived. Thank you Gentleman! read more

Smooth, seamless transaction from the time we ordered our Garage-ready refrigerator/freezer online, to its delivery in our garage! Very friendly, professional crew who were helpful and courteous. Also, the communication by both LG and Rxo was fantastic from beginning to end! read more

Rxo - Freezer cooled to 32 in 3 hours! - Shipping Centers Near Me - Houston, Texas

very professional! leaned everything up, communicates well about delivery time. would recommend!

For my delivery 10/5, I was told I would get a 30 mins heads up from the driver prior to delivery. I left my house to run a quick errand (15 mins away). They showed up at my house without giving me the 30 mins heads up. Now it's saying I missed the delivery. Will never order from anyone using RXO again. Fast forward to my next delivery date of 10/7, I received a confirmation email at 7:30 AM hence I took the entire day off to wait for the delivery. Got a text message at 9:40 AM saying the delivery has been rescheduled to 10/8 per my request. I never made and/or authorized this request to change the delivery date again. This company has no respect for the customer's time. I would give zero stars if I could. Please avoid. I plan on making a thorough formal complaint soon. read more

Everything about the delivery went well, from scheduling, receiving updates about delivery, constantly receiving updates and tracking information. Icing on the cake was the two delivery drivers. So professional and efficient. Great job!! read more

Service was on time and kept me updated about arrival time. Delivery men were very friendly and professional.

The delivery team was prompt with good communication. They assembled my furniture and showed me how to rearrange it and hauled off all of the trash with them. Good crew, would recommend. read more

Delivered washer, set it up, and took the old one away. These two men were very efficient. They were courteous and quick. I recommend their service. read more

Juan and Jose assembled our pool furniture timely and with courtesy. They communicated clearly and completed the job with expertise. read more

The gentlemen that came into my home to deliver and install my new microwave, were very professional and courteous. They were on time, and very fast. I would use this company again. read more

The delivery personnel - both on the phone and in person - were very polite, courteous and helpful. They repaired my dryer vent that was detached and installed a heavy machine on a pedestal very neatly and professionally. I was very happy with my service. read more

Excellent delivery/service partner for LG appliance purchase. Coordination with LG on requested delivery date was accommodated without issue. Delivery team was timely, professional, and made contact 30 minutes prior to delivery. Product arrived undamaged to include packaging. Team took great care in managing movement of items. Highly recommend for commercial delivery. read more

Very nice and courteous. The two gentlemen that delivered our appliances were very quick and clean. They took their time and made sure that everything was level and operating properly. They were also very quick, removing 4 appliances and installing new ones. They left absolutely no trash and checked for leaking from every water line. Alot of delivery people could take notice. read more

Good communication from pickup through delivery. On time as scheduled with friendly associates who unloaded swiftly and cleanly. read more

Rxo - (2) twinxl mattresses and bases - Shipping Centers Near Me - Houston, Texas

Very professional and offered excellent service. I'm really happy with the experience overall!

Delivery went very smooth. Quick and professional. The worker, Lloyd, was very nice and helpful. Hauled away my old refrigerator and installed the new one perfectly. read more

The tracking stayed updated. The guys called when they were with an hour of delivery. They were polite, fast, and efficient. Very pleased. No complaints. read more

Delivery of my fridge wasn't an issue, but the driver informed me that my shutoff valve for the ice maker/water dispenser wasn't holding and that I should hire a plumber to come change the valve out, then they will come back out to finish the installation. I am a licensed plumber and I shut the valve off without an issue, the house is only 4 years old everything is new here. I have been on the phone with 2 ladies in customer service and the driver, and currently awaiting a call from Bella the manager about the issue. Nobody so far has been helpful at all, they keep trying to have me reschedule when I have been waiting a month and a half for this refrigerator, want to me reschedule the earliest day which is Tuesday, so I would have to not only wait another 3 days for them to fix their mistake, but I will also have to take off of work for which im not getting reimbursed by their company. I could not in good conscience recommend this logistics company to anyone and I hope whomever you buy your appliances from doesn't use them either. I left a similar review for Samsung to see, RXO needs to do better this is absolutely unacceptable. Update: Thanks for the reply Bryan, since posting this review Bella still hasn't called me, but I did receive a call from a gentleman named Thomas (I believe it was) who brought up my Yelp review in his first sentence after I said hello. He just kept trying to reschedule me, then I just got off the phone with the warehouse manager (I didn't grab his name when I talked to him but I've got his phone number) the warehouse manager apologized and said he will call me Monday morning and try to work me onto the schedule for later in the day but Tuesday is probably the earliest. I then reiterated to him that there was zero issue with the shutoff valve, I was able to turn it off and disconnect the flex hose without issue and he apologized again. I spoke to 4 people, all 4 of them just wanted to reschedule me and make me wait another 3 days with my new refrigerator just sitting in the middle of my kitchen. I can't do anything about it, they're going to come out when THEY want, but not a single person I've talked to actually tried to help me or rectify the issue, they all just tell me to wait. If there was a problem with the valve I completely understand having to wait, but it was the driver not fully shutting the valve off and telling me it was leaking... I don't understand how I'm being punished for his negligence and the entire company is okay with it. I didn't catch the driver's name but I'm sure hoping it's the same one that comes out so I can teach him how to turn a handle properly and save someone else from this headache he caused me. Last update: I never heard from Bella at all or the warehouse manager Monday morning, two new gentlemen came out yesterday and got everything squared away. They were respectful, knowledgeable, and very personable, I felt much better vibes from these guys than the first crew that came out, we actually talked and laughed a bunch. Very very good guys, they were quick and careful with removal of old refrigerator and installation of the new one. They even showed me how to replace the panels on the fridge if I ever wanted to change up the color. I couldn't be happier with the 2 guys that came out yesterday, I only wish I had gotten their names so I could praise them on here. If either of you two see this I truly appreciate the experience, it was worlds above my experience with the first crew, thanks again fellas, and thank you Thomas for keeping up with me and checking in this morning to make sure everything went well I am very appreciative of that. (Changed from a 2* to 3* because of the awesome crew that came out yesterday. Overall experience was still kind of rough, but Thomas and the guys from yesterday deserve 5*) read more

Rxo - Shipping Centers Near Me - Houston, Texas

RXO in Maryland has very poor service. RXO, the company contracted by LG for appliance deliveries, has a significant number of complaints and negative reviews regarding their delivery and installation services, specifically related to LG dishwashers. Common issues include missed delivery appointments, delays, poor communication, incompetent installers, and damaged appliances. My LG Dishwasher is stuck for installation with them since I ordered from LG, and they are not able to install it and send professional installer. This is forth time, they said someone will come and no one showed-up. I do not recommend RXO. read more

Prompt service; contacted me and was at my house within 30-40minutes. Set up was quick and no problems

They were very accommodating and even delivered my washer a week earlier which was really helpful. The delivery team was friendly and fast. It took them 10-15 minutes to get the washer off the truck and running. read more

Technician was very professional. They arrived on time and installed my appliance correctly.

I am writing to express my deep concern and disappointment regarding the delivery and installation of four appliances we ordered from Samsung for our brand-new home. On the day of delivery, two Samsung delivery personnel arrived to install the appliances. Unfortunately, their handling of the appliances was extremely unprofessional and has caused significant damage to our property: 1. **Damaged Front Door:** While attempting to bring in the refrigerator through the main entrance, the delivery personnel removed the door from the frame. In the process, they hit the door with force against the walls, causing visible damage to both the door and the surrounding walls. 2. **Damaged Tiles in Washing Area:** The first delivery person handled the washing machine carelessly, repeatedly hitting the walls with both the trolley and the machine. He then attempted to move the washing machine without the trolley, during which he threw water on the floor to slide the machine, leading to the breakage of ten tiles in our washing area. 3. **Damaged Pillar Wall:** During the process of moving the appliances, the delivery team further caused damage to the pillar wall, leaving noticeable marks and chips. When I confronted them about these issues, they begged me not to report the damages to Samsung, stating that the repair costs would be deducted from their paychecks. They even suggested that they could fix the damages themselves, which is unacceptable given the extent of the damage and the fact that this is a brand-new home. We moved into this house only one day before the delivery, and it is now marred by the damage caused by your delivery team. This experience has been extremely distressing, and we are left with a damaged home and potentially compromised appliances. I urge you to address this matter promptly by compensating for the damage and ensuring that proper measures are taken to prevent such incidents from occurring in the future. I expect Samsung to cover the costs of all necessary repairs to restore our home to its original condition. My family and i are in absolute shock at this Moments. And this has affected us really badly. RXO issued a case number and it's almost 45 no resolution. Im requesting again to Hub leaders to resolve my claim ASAP. read more

The installers who came to install our washer and dryer were very professional, courteous, and quick. We are very happy with the installation service. read more

The folks from RXO made the delivery and install very easy. They were very professional and did a great job of installing everything. They even brought the connectors for the install, which was great. This was for a new LG front loading washer install. read more

Good communication in terms of arrival time and did a good job installing over the range microwave.

Delivery was timely and employees were helpful, polite and cleaned up well after installing the refrigerator

RXO delivered my new range, installed it, and moved the old one to my garage. They were very careful with the installation and with my house as they entered and exited. the crew was friendly and gracious. I would recommend them to others. read more