I went during the busy lunch hour & there were lots of people needing service. I think that my wait time was completely acceptable. The person helping me was professional & efficient. They only charged me 15 cents to print the return shipping label. What a deal. I heard the gentleman next to me thank his person for being so patient. His transaction took a long time. Obviously he was happy with his service as well. Too bad I encountered some idiot while in line. I told her that I wasn't going to argue with her & ignored her while she went on a cursing rant under her breath in front of others who entered the store & got in line behind me. read more

I always have such an easy time coming to this location . They have a self service station which is perfect for Amazon returns and the primary reason I come here The only issue with this location is parking. The lot seems to fill up quickly. There are pay-to-park signs with QR codes, but parking is free under 2 hours read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

I spent $121 to have an important package overnighted from Houston to Destin FL. UPS lost the package. One week later (after I had already left the Airbnb in Florida) I tracked it as out for delivery to the Florida address. I called the 800 UPS number and the manager in Houston to see about having the package redirected to my current location or returning it to Houston. The 800 number was no help and the "manager" in Houston ghosted me. A very frustrating experience. I will never use UPS again. read more

Location: 19th street Parking: plenty of Staff: nice and moving fast Wait time: 10mins max read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

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Was struggling to get the door and there was an employee on the other side who looked me in the eyes and walked away. Nearly dropped my package.. the other team members were super kind! read more

Mailing two packages went smoothly and quickly. I'm heading there right now with a package for return.

I have a PMB at this location, and the staff is friendly, knowledgeable, and efficient. My mail and most packages are delivered to this location, and I'm always greeted when entering the store. The manager knows me by name as well. I also used this location to print a large (118 page) document. read more

At least 10 employees milling around the front, moving slow as molasses. I swear it was like a competition of who could be the slowest, most unfriendly, most unhelpful employee. A bunch of customers standing around confused. After ten minutes of this, I ultimately left and will never be back. read more

I just want to feel confident that when I come to pick up my packages that are proven to be delivered, that they are NOT mislabeled, given to the wrong person, or just plain unaccounted for. It has happened too many times that I have lost count. I use UPS to avoid having my packages stolen by thieves, only to pay every month for the packages to be not delivered to me. Their only remedy is giving a credit on your mailbox rent - absolutely ridiculous. There should be a requirement to pay for the item that has to be reordered. I need to look for other options than this UPS Store. read more

I rarely have to use the counter so for me it's an easy in and easy out. I did use it one time and it went quicker than I thought even though there is always a line at this place. Parking was easy and they now have some parking scan thing but you get an hour free regardless. read more

Houston, TX to Huffman, TX - 45 minute drive. Paid a premium to have it overnighted. These idiots flew it Louisville, KY at 1 am and flew it back to Houston at 5 am to drive it 32 minutes to Huffman. Didn't leave it at the door because the person, who works all day, wasn't there. Tried twice to deliver during work hours and are going to try again tomorrow. Was told I had to add a message through after going to visit the store I shipped it from. download the app, can't add a message for the driver, now I'm on hold with customer service. Do NOT go to these people to ship ANYTHING. If there is an award for being the worst at the thing you do, UPS should win it in the mailing/shipping/delivery category. If the dumbest person in the world had a baby with the 2nd dumbest person in the world, the child's name would be UPS. read more

Accepts Apple Pay To print: email your document to PRINTLABELUPS4226@GMAIL.COM Fast, simple and easy to print and ship. read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

I bought an air purifier on the Dyson website and it says free shipping to certain UPS. So I come by to pick it up and the guy at the counter can't figure out how to find the box with the last four digits and then the whole thing. It's complete chaos here. A lady behind me is told to just drop her box by a pile of boxes on the ground for pick up. When they finally find the box, I'lm told there is a $10 fee if you pick up any item at UPS. If you don't have a box with them. I've never had to pay a $10 fee to pick up any item from UPS from other stores, so it sounds fishy to me. My box is ransomed until I pay the fee. I will contact Dyson later. Do not recommend this UPS store. Go elsewhere. read more

The UPS Store - $10 fee to pick up your item here - Shipping Centers Near Me - Houston, Texas

This is my neighborhood store, and they are always SO helpful. I have been in line and witnessed the poor employees being terribly harassed by customers when they are simply upholding basic UPS policy. The staff here is helpful and efficient. Claudia, the manager, was amazing after a winter storm and helped me with a refund that national UPS had denied. Truly above and beyond! read more

Called about shredding services. I asked if I was doing the shredding and person on the phone said yes. Found a coupon for shred one pound get one free. Had 22 lbs to shred only to find out this location didn't honor online coupons. Fair enough, as I wanted to shred this pile of papers. Paid $22 to find out it was to just a drop off to be picked up. Had to ask for a refund due to miscommunication, as I was told I would be able to shred myself. Have used this place in the past and it's been fine. Even with the long line today, it was moved along, as always. Wasted trip and time due to misinformation when I called. read more

I just went in with a massive handful of complicated returns from Amazon. Chris at the desk helped me and he was amazing! He was smart, quick, and worked through the process helping me. I was grateful to receive someone with a positive attitude and care rather than be annoyed with the complications. I hope his manager reads this! It was truly a positive experience. read more

I just visited this store for the LAST time. First, their technicians do not understand how to do their job. I requested to ship a box and they said that if I didn't have the shipping label already printed with the address then I could not ship it. Someone else behind the counter overheard and explained to the young lady helping me that when she generates the order, the shipping label with the address print automatically and then she can place that label on the box for it to ship. Isn't that what a shipping store does. How did she not know this? Then I asked to pick up my print order that I had placed online. The same young lady said I would have to email it to them instead. She explained that the online orders go to the Owner and she does not have access. However, the file was on my computer at home so I was unable to email it to UPS again. After waiting a few minutes, she was able to access the order afterall but printed it improperly. Not only did their technicians dismiss us when we alerted them that the prints were in the wrong format (printed as 8.5 x 11 on 11x17 sheets), they simply said I was wrong and offered no support. They would not even allow me to explain that I confirmed the 11x17 size in the preview window prior to placing my order and that it was simply a matter of selecting the proper size when sending the file to the printer. Literally all they had to do was ensure they had the printer settings properly set, but they would not listen. I can print 8.5x11 prints at home. I would NOT have requested this service if 1) I had known their the staff would be so unprofessional and inexperienced and 2) would not provide the product as advertised. There are other shipping options in the Heights. I strongly recommend using alternatives to this UPS store. read more

If you want to visit a time capsule of doom, visit this UPS store. It feels very 2020 because nearly four years later, the employees are seemingly being forced to continue to wear masks because all four employees I saw today had one on - not medical grade of course, so it's all about virtue signaling and not actual efficacy. No need to smile or be friendly with their mouths covered. They were also insisting for entirely too long that their patrons also wear masks deep into 2021 and maybe 2022. I don't trust anyone still wearing a face diaper, I'm going to be taking my business elsewhere. Too many options out there for us to give our business to a company clearly run by people pushing an unhealthy ideology. Breathe, people!!! Absolutely absurd. read more

Worst experience from this UPS location. Sent a box weighing 50 pounds full of school supplies to Mexico. The box did not make it passed the border and UPS is refusing to refund my money. It is clear that they don't care about costumer satisfaction. Additionally, I was told if box was not successfully delivered it would be returned to SENDER. Now That I moved to another state I am being told I have to find someone to pick up a box from this UPS location or else they will get rid of it- seriously!? I payed for a service that I didn't get. I don't recommend this location to anyone. I will be waiting for the manager to give me a call or I will proceed to move forward until I receive a refund. I tried calling the store only to be placed on hold & never received an answer. I will update this post as soon as I clarity & refund. read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

My husband and I are frequent sellers & drop off our packages here almost weekly. All the workers here are so kind & efficient. Never have had a bad experience. read more

Awful customer service every time. This time was quite shocking. The larger man behind the counter didn't want to lift a finger except to pick the dirt out from his fingernails with a pair of scissors while assisting me. Kind of grimey and ironic as the employees are wearing masks for health protocol. He handed my Amazon box and bag back to me and when I asked if he has a trash where i can dispose of this he simply said no. What public business does not have a trash or recycling? read more

I'm only one to write reviews if extremely compelled, and here I am. The service at this location leaves much to be desired. After waiting in line to pick up multiple packages, I was told that just because UPS says packages are ready for pick-up doesn't mean they are ready for pick-up. They say corporate is allowed to say one thing, but since they aren't corporate, they don't have to release the packages. I was literally looking at a package of mine behind the counter, and they said they couldn't scan it to release it to me... Yes, it's a busy time of year. However, I used my lunch break to get my packages only to be told the "Your package is ready for pickup" notification I received in the app and via e-mail can't be relied on. Horrible customer service, absolutely horrible. read more

Worst customer service ever! I purchased something on amazon. I was informed there was an attempted delivery but no note was left at the door. Amazon app kept saying the item will be re-deliver and that will arrive that night. After waiting for a few days I had to contact amazon and they told me the package was at this store. When I went to pick it up they said I had to pay $5 because they've been holding it! Tried to contact customer service and said there was nothing they could do. The kid at the store said those were their rules. I told him put yourself in my shoes and you'll also be upset. His response: "No, I would say you know what?.. it is what it is". This was NEVER my fault and I STILL had to pay. It's not about the $5 is about how incompetent these people are! I work in the customer service industry and I will NEVER do this to a client. read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

I rarely fill out reviews but when I do, it's either for great service or really bad service. In this case it was really bad service over a period of time. The employees have never been the most conscientious people in the world but the store has recently just stop taking Amazon returns which is their own prerogative, but they have it a sign on the door printed out that's not clearly stated. I walked into the store for an obvious Amazon return, but was informed by the employee with attitude that I should've saw the sign on the door maybe if the sign was more clearly stated and not part of multiple other signs on the door, saying what they can't do I would've saw it anyway, good luck in future endeavors UPS store. I'm sure you'll be close down in a matter of months. read more

My go to for quick and easy shipping in the heights. Great manager, friendly and helpful staff, and don't mind helping an old man with a bad back get his stuff shipped off. My eBay store would be a lot harder if it weren't for this place. read more

Manager is rude, staff is nice but provides different information than the manager. I have mailbox and ship for my business about once a week now with them. The manager accused me of lying and then tried to over charge me to materials. I had just repeated to her what her staff told me. Service is pretty quick. Be aware of the service charge when opening a mail box with them. read more

Amazing service from Claudia- helped me send a very important complicated package. Thank you!

Had an interesting yet negative event today at this location. I had previously used the facility before - notary, a number of packages and purchasing shipping supplies. Had done so during this COVID - 19 problem without a mask without any issue. So today I am met at the door by a young woman I can only assume to be the bouncer by her demeanor. She rudely and curtly asked about the location of my mask. Told her I didn't wear one. She said she needed me to get one or she wouldn't let me in. I asked her what legal right she had to bar me from service since I didn't have a mask. She rolled her eyes and let out a loud and indignant huff, heard through her mask, then said something to the effect of "well then I am refusing you the right to service to protect my employees!" My decision at that point was simple. I informed her the store would never see me or my wallet again then walked off. Her whole indignant and holier than thou attitude was horrific, arguably the worst I've seen from an entity that hinges its whole survival on customers. Likely this review won't get a response, but at the end of the day, hiring a bouncer to determine who can and can't enter is a great idea for an upscale Club, but a lousy decision for a UPS franchisee looking to continue a revenue stream in hard times. read more

Terrible customer service! I work with a political candidate and we needed a report notarized. We called ahead of time to make sure the notary would be there. We were assured he would. Once we arrived, we were told to wait and that he'd be with us. After a long wait, we asked how long it would take, they said the notary was out back. We waited a while, asked again it was then that the notary ( Jason Joseph) came out and said verbatim "I'm not doing it." I was shocked and asked what he meant and he repeated "I won't be notarizing." Mind you, he hadn't even looked at the file. When we called the manager later, honestly concerned about the behavior of this said notary, she (Claidia Martínez) was extremely dismissive and mocked our concerns. I would go 30 minutes out of my way to avoid this place! read more

I rent a box here still, because I guess I am a glutton for punishment. Claudia and the males that work here are very helpful. The other females here are just nasty rude and act like they are doing you a favor by renting a box here and getting packages for you. You know, doing their job. read more

Always rude. Their "system" was down. The person, a tall man, asked my wife for her id. She presented it, he took her id and took a picture of her id with his personal phone. How is this a policy? You cant look at the picture and simply match the address? Also on his personal phone? I thought this was strange. I walked in and asked why this happened and why he took a picture of my wife's id on his personal phone? He said it was the GMs policy. He refused to delete the photo. Nevertheless, will never return and placing a call and email to UPS corporate. read more

This store remains busy but staff works diligently to move customers along quickly. I frequent the store almost weekly for business shipping. I've never had bad service, staff is always friendly and helpful. Manager Claudia is always there to answer questions and to troubleshoot some of my shipping challenges. I appreciate great customer service! Jaime V. read more

BEST service at the UPS Store 6929 (Ella & 34th St). I was under a deadline and the owner (I believe...or at least she SHOULD be) went above and beyond to help me. She was so patient and kind to me. Highly recommend...great professional care. I have several stores in my area that I can choose from...I'll be using this location from now on. read more

Even though this is the closest store to my house, I will now go out of my way to go to the one in Garden Oaks. First off, the UPS store has advertised "Pack and ship guarantee" and as you can probably tell by my one star review, it didn't work out that way. I already had a label for a framed movie poster I was trying to ship and was in need of a box. Since they GUARANTEE packing and shipping I was surprised when they sent me to 1/2 price boxes to buy my own box bc they didn't have one. With attitude, the worker replied when I questioned their guarantee, "Well, we can only ship with the boxes we have". Wow, that's helpful! Maybe a good manager would make sure they had inventory of all sized boxes (like other locations) and it wouldn't be a problem. Just a hunch. I ended up leaving, getting a box at half price and taking it to the UPS store in Garden Oaks who took wonderful care of me and were so accommodating. They also had ample boxes and one that would accommodate my package but I ended up staying with the one I just bought at Half Price. It's 2022 and the 19th st location is STILL requiring their employees to wear masks. This location is a disaster. You know it's bad when you don't even name the location by name and the other UPS location goes "oh the one on 19th st" in reply to "I'm never going to the one by my house again!" It's well worth your sanity to go to the one in Garden Oaks instead! read more

These HORRIBLE people made me stand in line OUTSIDE for half an hour, only to be told that their Notary Public was not present. AND THEN WERE AMUSED THAT I WAS UPSET. Never again. read more

An employee was helping me and left midway without telling me a single word. Was just being rude in general did not feel helped what so ever and did not need his smartass remarks. Than the other employees just sat there for 5 minutes making me look stupid without helping me. Terrible terrible experience read more

This location has horrible customer service. The manager at this location is extremely unfriendly and has yelled at a different customer each of the last 3 times I've been in there including me for trying to return an Amazon package after 5pm because I didn't notice her 5x7 Times New Roman sign taped to the front door stating that they would not take Amazon packages after 5pm. I'm not sure how a certified Amazon drop off point can just arbitrarily decide they won't take packages during normal opening hours but it's extremely inconvenient. I will go an extra 10 minutes out of my way to the Garden Oaks location just to avoid this place. read more

I just went into the UPS store on 19th Street to pick up a package, and the female clerks working today were incredibly unhelpful and BEYOND rude to me. They told me I needed more than a 'missed delivery' slip so they could find my package. When I asked them to help me look up my tracking number, they said they were not allowed to look up my tracking number from their computer, as it "is the owner's policy." I then asked if they had wifi I could get on, as my phone's internet wouldn't work in the store. The pink-haired female associate began quickly spouting off a long, convoluted password with myriad capitals, punctuation marks, etc. She was going too fast and I couldn't follow. I asked if she would slow down and repeat the letters. She wouldn't. She was incredibly rude, which I told her she was being awful to me, she then refused to serve me. The other clerk (the one with long, black pointy nails) then proceeded to tell me to leave the store and that they were refusing serve to me. This was all humiliatingly done in front of a line of about 10 people. Unprofessional, they went out of their way to be unhelpful and AWFUL! Not only should the owner of this UPS store be aware, so should the headquarters of UPS, as I don't think UPS would like their brand smeared this badly. read more

Very minimal service at this location. Arrogant and unprofessional how I would describe this stores employees. You are working in a customer service client facing field. You are the face of this store. I was next in line and when I told the employee what I was there for she said "I wasn't ready!" Instead of saying something like "I will be right with you". Who teaches y'all the basic customer service skills because that is not it! Today there wasn't anyone in the store and I approached the employee and he did not say a word until he finished doing what he was doing. Again you need to acknowledge the customer. If you don't know how to talk to people then you need to work in the back or in a warehouse where you will have minimal contact or no contact with customers. Y'all act like you are doing us favors when we are bringing our business to you and keeping you employee. I'll give y'all one star for doing the minimal that is expected. read more

Would strongly suggest getting better management. Seems their goal is just to up sale you on things not needed. Wouldn't insure a package unless I purchased their packing services at an extra cost. Kinda see why this place has a 2 star rating. As someone representing a brand your goal needs to be to help the customer, trying to push services for your monthly quota isn't professional at all. I've used their packing services in the past and had poor experience with not properly packed items. I'd suggest driving little further to Fedex Office! read more