Sarah at this UPS location is so kind. She went out of her way to help me with all of these dresses I had to return today. Had to return like 30 dresses. She saw that I was overwhelmed with a bunch of boxes and dresses and she stepped aside and unpacked and repacked all of the million dresses with me and helped me fit them all into one big box and just organize everything. She took time to help me that she didn't have to take and her kindness and patience literally made my day. She was sooo sweet. I also let her know I was pregnant when we were talking so she carried the heavy box for me to the register. read more

I went into UPS store 6929 to return an Amazon package on 09/23/2026 4pm CST. I did not have a shipping label but had it on my phone. They told me to email the shipping label to the store and they would print it for $1.08 I complained to them that this is not right to be charging customers to reprint a UPS shipping label. I told the attendant to tell their manager that i said that this is not right to charge customers to reprint a shipping label. The manager came out and i told her that i did not like being charged $1.08 to reprint a UPS shipping label. She told me that she would not accept my return and that i need to take it somewhere else. At that point, they had already re-printed the label and my credit card had already been charged $1.08 for their fee. She told me that she would not accept the package and threw my package in the UPS trash can. I told her that she has to accept the package because It's in the stores possession. She then takes the package out of the trash and put it in the through the amazon return package out of the store. First, the store should not be allowed to charge customers to reprint a UPS label. I have taken unprinted labels to any UPS store and they have reprinted at no charge. The UPS store had possession of my item and then throwing it in the trash and on the curb is clearly a violation and mishandling of packages. Thirdly, this manager should be fired from the store for her behavior. I have never been treated so rude by a UPS employee. read more

Tried to overnight medication from this location. Paid $133. Left package there Thursday the sixth and it appears it will not arrive until Monday the 10th. This location screwed up the address by one character. The recipient has been talking to UPS since Friday the seventh. By the time thousands of dollars worth of medication show up she will be gone. read more

This UPS Center is disgusting. There was a mother with two children, one of her children was having a crisis clearly visible. The mother was saying in Spanish he is autistic but no one understood her. I stood up For the mother and the owner decided to kick me out because I simply stated loudly that we could all grant her some grace. read more

There are UPS and downs. This is one of the UPS. These stores are just too expensive, but this one is pleasant enough and friendly enough, and for that I am grateful. It's located in Oak Forest, which in my opinion is not always the friendliest area, so that's a good thing. read more

The UPS Store - Had my ups and downs - Shipping Centers Near Me - Houston, Texas

This store location is my go-to when I need to send a fax, make copies, or send out letters. Friendly. Knowledgeable Helpful staff. read more

Love this store, they always make my experience so easy. This is my go to UPS store for any returns.

How can you be a shipping store? I'm paying you to ship my box and ask for tape to seal the box and being offer to pay $5.99 for a roll of packing tape 1 strip to seal a box. First time that has ever occurred in a UPS store with me. Times must really be hard SMH read more

Find lost package or prepare official letter to verify loss for merchant. Manager made extra efforts to get job done. Great customer service! read more

Sarah was a tremendous help. She went way out of her way with my shipping. She is so AWESOME!!!

This has to be the #1 worse UPS store in Houston! The service continues to be horrible. There is zero customer service. The employees look and act like they hate their job. It's been at least a year since I have had to stop by. What a SURPRISE! Same crappy service!!! Employees hate their job! Hope I don't have to come back. read more

Sarah was very helpful and friendly. She even went out of her way to help my mom. Thank you! You guys rock!

Came to drop off a package here instead of my usual 19th St UPS due to some other errands in the area. This location is easy to get to with lots of parking, even over lunch when the lot was busy it was still easy to navigate. Once inside I noticed how clean and well-maintained the store was; no clutter, efficient line management, very clear where you need to go to do what, good signage, etc. I waited for a few minutes to drop off my pre-printed and packaged item so I could get a receipt and both attendants were efficient and friendly. I will be back if I am ever running errands in the area again! read more

There was a line of about 8 people when I arrived and so I thought it would take a while. But there were 4 workers so the wait was only a few minutes. Service was fast and friendly. read more

Wonderful local UPS with smart very helpful staff. Thoughtful efficient and friendly. just the best! read more

I rarely use UPS, but for some reason I used them and particularly this location for some important immigration documents. They lost my package which had a check of $410, my SSN and other details. I raised an Investigation request, they couldn't find the package. So, I asked them (Sara) to put a note to return the package if it was ever found. After a month, I sent another application to USCIS with another check of $410, this time to Fedex and it arrived as expected, USCIS started the processing. After 2 months, UPS suddenly found my 1st package and instead of returning to sender (me), they delivered it to USCIS. Once again, USCIS started the processing and processed the check of $410 again. So, now; I've paid $410 extra and got delayed by more than a month, all because of the absolute horrible service of UPS. I will NEVER step in another UPS in my life and encourage you not to as well. read more

I love UPS! This site is very clean and the staff is very pleasant When I went in today they have put in sneeze guards and it seemed very sanitary. I can also appreciate their late hours. I will return. read more

The UPS Store - Returning Amazon package - Shipping Centers Near Me - Houston, Texas

Amazing customer service, had a communication issue on a 2 day package over a holiday weekend( my fault) and they went above and beyond to make sure the package got there on time. Cannot say enough to the professionalism and expeditionary capabilities of this staff!!! read more

I went here for a notary very convenient, the staff was nice clean and professional i appreciated the service and she was working fast by herself read more

Love love love this store! Five star service every time...Exceptional service, kind staff (even on the busiest days) and always very dependable. I never go anywhere else, trust them implicitly and so appreciate their services. Staff members are hard-working and always go above and beyond for the customers. The owner is delightful and always has a smile. Thank you, thank you, thank you!!! Our neighborhood is better with this business. Love love love them! read more

My wife takes my sales for my surfribby.com business and we ship them all over the world. UPS does a great job. Very friendly, very helpful. Highly recommend! read more

They have no idea what they are doing. I had an UPS box with a prepaid label. Every other time I Have one of these, the other UPS stores simply scan it and give me a receipt. This place spent a few minutes on the computer and then asked me for an account number. I kept telling them it was a preapaid label, that it was already paid for and just needed to be scanned and shipped. They wanted to create an account for me and wanted me to pay for the shipping. Again, I said it was a prepaid label. Then they started to try to open the box and pull the receiver out so they could put it in another UPS box. I just grabbed the box and walked out and went to the one on 19th and it took 20 seconds. read more

I am a regular at this UPS store and they are always efficient and kind. They go above and beyond for me with my many Amazon returns! They are always reliable and have never lost a package. Use the neighborhood UPS store. Highly recommend! read more

If asked to pack and ship something for you, tel hey will choose the biggest box possible and not give you a choice... they just start packing and taping and then tell you the price afterwards. I will never go back. read more

A very innovative store attended by courteous and friendly staff. Store 6929 is in compliance with COVID19 protocols, protecting the public and her employees from the virus. Thanks read more

I needed one form to be notarized and the way it printed, split the form to be printed on 2 pages. I called yesterday and they said they charge $6 for a form to be notarized. Today they charged me $12 because of the way it printed. One page needed a signature and the other needed to be notarized. She disagreed and said it was 2 forms. What a way to take advantage of your customers. I'm looking at another review they make a habit of taking advantage. Not friendly. read more

Just went here to scan a one page letter. Their black and white printer left a line on the scan. The employee stated that she knows this to be a problem and tells me I should try to color scanner which worked fine. The problem was they charged me for two scans instead of one (including the scan with the line going through it) do I ended up paying almost $4 to scan a one page letter. It's ridiculous that I have to pay extra because of their damaged equipment. Won't be back. read more

*****DONT DROP OFF YOUR PACKAGES WITH PREPAID LABELS HERE******* ****THESE GUYS ARE CROOKS!!!*** I walked in here to drop off a PREPAID package. I sat down at the computer to print my PREPAID label. Then I walked up to the counter with my printed label, and the girl charges me $3.50!!!!! I unknowingly printed my label which cost me $1.99 for computer use, while the girl sat there and watched me do it, then I get to the counter and she apparently has to print her own version of the label and charges me another $1 for it!!!!! These guys are crooks!!! I was the biggest advocate for UPS but I'm absolutely done now. That's some foul play if I've ever seen it. Thought you were one of the good ones, UPS! Turns out you cheat your customers just like the rest of them. Very disappointing and never going back. read more

Confirmed an appointment to get something notarized only to show up and learn that the notary would not be there and that I should have called (even though I received an appointment confirmation through UPS's online system). read more

This location is SO much cleaner, friendlier, and accommodating than its partner location on 19th st. I was shipping a large framed movie poster and they helped me get it shipped and assured me they would do their very best to protect my framed piece. They are always so nice over there! read more

People there are very nice, but the store closes too early on Saturdays. I'm going to the UPS Store on 19th now.

They handled my order in an easy, friendly courteous manner without taking up too much of my time.

Short staffed, take forever and charge for every single little thing that other UPS stores don't.

This store is always busy but my needs are always taken care of efficiently. I will suggest maybe another pair of hands during peak time.

The owner at this store is dedicated to helping solve her client's problems. My package accidentally caught on a sorting machine in the shipping process and my passport fell out. The owner went above and beyond calling her contacts at the sorting station and tracked down the passport. read more

Great customer service. Friendly, professional and efficient. Have had excellent service every time I went in.

Very short staffed. Only 1 person working on a Saturday with a long line of about 10 customers waiting. Left to go to a different location because the line wasn't even moving. read more

Such a good experience & amazing customer service from Sarah! Came in to ship a package to international waters and she was so informative and helpful. Definitely recommend! read more

I just enjoy the customer service at this location Ella @ 34th, 77018. They are all extremely professional and very pleasant. They really try to get you processed and on your way. Clean and very organized. Knowledgeable, efficient and very helpful. Thank you UPS Store 6929. read more

Not real friendly. Small store. I've been twice. Wasn't treated well by either rep. I'll still go back because it's near my house.