By far, both near & wide... QG is the most racist establishment I have ever been to, in MD... and I've actually been in the 'Maryland Club' (so that should tell u something). Don't even get me started on the unprofessionalism.
Don't get me wrong, get me right... IF u are of ANY non Afro-American ethnicity, u WILL be treated like a king up in here... but AA's - not so much. I have been in numerous times, expecting a 'welcoming' experience so I can attest to all these accolades. This wish has continuously been met with a feeling of, 'what are you doing here?' feel to it.
A perfect example of their unprofessionalism would be the experience I had when i decided to have my jacket 're-waxed' you them. They offer the service to take ur broken-in Barbour jacket/ coat and send it off to Barbour to be re-waxed for you. Sounds GREAT, right?
All excited with this service I go down to the QG and, as usual, walk into the reception area w/ 4 employees and several guys waiting for appts or to make various purchases. After I walked in, two other guys walked in. One employee was on the phone, two were talking to each other and one took a guy to his hair appt. everyone there before me was greeted & addressed. The two dudes that came in AFTER ME were greeted and their needs addressed. I think, 'this did NOT just happen. I say, 'umm, pardon me. I was here before these two and no one has said a word to me. I'd like to get my coat re-waxed. Where do I go have this done'? Both guys say, 'yeah, he was first'. The employee looks me up & down and says, 'oh, well THEY have an appt. I'll be with u in a minute'. WHAAAAAAAT?!?!!! Mutha @&$!#%'er you really DID say that. One of the two guys looked at me like, 'wow, dude, that was not cool'. He then insisted I be helped first. This girl had such an attitude about the whole thing. She grimaced and said, 'what do need again'? I point... 'The coat'. She says take the elevator to the shop' and goes back to the guys. Ummmm, what elevator? What shop? Who do I ask for? Where tha F*CK r u sending me?!?! I had enough of her and asked people and figured out where this tiny hidden elevator was and where the shop was located.
I get up there and a well dressed young man was there. Greeted me and asked how he could help. I explained and he was excited bc I was actually the 1st customer to try this new Barbour service. He proceeded to tell me all the attention to detail they took and why QG was really poised to be 'THA PLACE 2 BE'!!! It was all quite eloquent. Very personal, Bergdorf Goodman type attention - which I loved.
I hand him the jacket, he write down some info and says, 'U can pay when you pick it up'. Problem #1 - where is my claim ticket? He says, 'oh, u don't need one. Just give me ur name when u come. Problem #2 - what if you aren't working? He says, 'just give them ur name/ #. I say, 'I'm not comfortable leaving a $500+ jacket with you and in I have no proof it was ever left here'. He looks surprised and I explain what happened downstairs. He's embarrassed & apologizes (thanks but I don't care. Where's my claim ticket?) He then looks around and finds a claim ticket pad and writes EVERYTHING he can think of on this ticket. Cool! I'm satisfied. He said it should take several week and will call once it's in. Cool. Bye ...
Fast Forward - it's now a month and no call. I call and ask for my buddy upstairs. He's not in. He's actually not in for the next couple weeks... And no one knows about this Barbour service so they can't help me. WHAT?!?! Manager please - I explain the scenario and she apologizes but doesn't know where he kept the info on the jacket. I tell her to call Barbour thru the # they have for the company. I want feedback IMMEDIATELY!!! (Glad I pressed the guy to give me proof). I never hear from this manager again. I call several times and she literally ignores the call... As in, I call, ask for her... The employee SAYS her name, 'this is Darren A. He's calling about a jacket again'. She tells him to put me on hold and NEVER picks up. WTF?!?! After several calls, I go down to the store. I demand to speak with her. She shows, I explain who I and she looks 'caught'. We go upstairs to the shop but she has no idea where the coat would be. That was fruitless. I end up CALLING BARBOUR, explaining what happened and the notify me that it WAS sent back to store two weeks prior. EXQUEEEZE ME?!?! They give me the pertinent info and I schlep BACK TO THAT CRAPHOLE OF A STORE and do this dance once again.
This time, I am NOT leaving without my coat. I go in, demand the manger. We go upstairs and still can't find this coat. I ask her to call the guy that helped me. She can't... 'Cool. Then I will see you in court. QG had stolen/ misplaced / mishandled an item of mine and I want to be compensated. This shyt is ridiculous'. She excuses herself ... Comes back and gives me the coat. WHAAAT?!?! #DONE
BEST PART: two weeks later, I get a call saying my coat (that I HAVE) is ready.. read more