The process to redeem the gift certificate is not clear and there is a lot of text communication, which I was not a fan of, but beyond that it was a good experience. The massage therapist was great, and I really enjoyed my massage. I wish they gave you a heads up if you are not a member that it is a shoe free space. read more

Zen And The City - Entrance - Massage Near Me - Baltimore, Maryland

TL;DR: Don't buy a gift certificate/card from this place. Zen and the City really appears to be set up for members and isn't equipped to interact with outsider customers. Unsurprisingly, most of the negative reviews are from people trying to deal with their gift certificates or gift cards since they are not able to provide reasonable service to people unfamiliar with their procedures. Throughout the process, I had to chase the owner, Gary, repeatedly over text and phone in order to get any information. A list of things I wish I knew before attempting to use a gift certificate here: I was alone in the building, not just the room, with an unknown man. Zen and the City is a therapist-owned establishment that has appointment-only booking for services. In light of this description, I probably should have known that I would be alone with my massage therapist. Except the website contains none of that information, which I only learned about after the appointment, so I was blindsided. My massage therapist was a very nice man who did his best to make me feel welcome and taken care of (Thank you, Anthony. You were the only good part of this whole experience!), but it was hard to set aside how uncomfortable it was to be alone with a strange man without knowing before that no one else would be there. The gift certificates (physical) and gift cards (e-cards) are redeemed in different ways. The website doesn't make it clear (either in the description or during the purchase) that physical gift certificates are only redeemable for a specific service, and that the gift certificates and gift cards are considered two different products. When I got the certificate for Zen and the City, neither my father (who bought this as a gift) nor I knew there was a difference between the two until after I had my appointment and was told otherwise. If you redeem the service-specific gift certificate for the wrong service by mistake, Zen and the City will not inform you of the mistake when you book your appointment and will instead pocket the remaining money without further services or refund, even after their error is pointed out to them. I suspect they would have prevented me from redeeming the gift certificate for something that was MORE money than the one I used, but when I accidentally used it from something that cost LESS, I was only told afterwards when I couldn't fix my mistake, or receive a refund for the balance. The initial confirmation text message is meaningless. It doesn't accurately reflect that an appointment's successfully been made (because you get a text regardless), and it does not result in you being correctly signed up to receive text messages. Instead, they will contact you by email, no matter your indicated preference (which they don't know anyway because they never ask for your preference). If there is a problem with your email address, they will not use your phone number to follow up. There will be no further attempt to contact you. I'll be honest and admit that I made quite a few mistakes in attempting to deal with Zen and the City, and I accept the responsibility of those mistakes. However, I think it's important for future potential customers to know beforehand that this is the kind of business that is happy to take advantage of your confusion, your mistakes, or your unexpected illness (check out their sick policy). It's up to you whether you want to risk giving this place your money and time. read more

Scheduled a much needed appointment for chronic pain and when I showed up at my appointment time, the door was locked. I called the number and the automated voice says to text the number (kinda weird but ok) so I did and they said they would come let me inside (then almost 5 minutes passes) and then they asked what my name was And after I told them, they said they never had me on the books and something glitched in the system. They offered offered a refund, a later slot or to reschedule for a later day, which did not work for me as I needed the treatment at that time. Nobody ever came outside and spoke with me or talked with me on the phone. It was all a texting communication which seemed very unprofessional. There are a lot of good massage, therapists and spas in the area. I would recommend choosing one of those. read more

In town for a staycation and I wanted to treat myself to a massage. I came to my fellow Yelpers for help and I stumbled upon Zen. After reading the reviews it enticed me to make an appointment. My welcome upon entry was inviting, the space is very cozy with some pretty dope artwork. The employees will offer coffee, tea, water, or wine to help with your relaxation. My masseur for the service was Elaine and she was magnificent!!! She reassured me that I would be good in her hands and I really was. So delightful, pleasant, informative, and patient. This is a black-owned establishment and I only discovered that once I asked. Beyond met my expectations that I have to come back each time I'm in need of treatment or a self-care day. Highly recommended .... trust me! read more

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Relaxing atmosphere, very welcoming, and just the right vibe. I would highly recommend this place. Will be going back.

One of a kind... let me tell you! This place is an enticing cave, an oasis (if you follow me, you know I love oasis like experiences) in the middle of the busy city life! Upon entering, you are asked to remove your shoes. There's zen, meditative music surrounding the venue... sounds of calming music and the earthy aromas of natural oils fill the air. The massage specialists are attentive, detail oriented, and they frequently check with you to make sure you're accommodated. In addition, this space houses small events such as yoga and DJ highlights. read more

Love this place. Space is beautiful and services are great. Gary is very knowledgeable and attentive. They host other events as well.

What an amazing space and a great concept. Went for a 90 min massage with Anthony and it was outstanding. The team there are great, the location is ideal and honestly, the experience was flawless. I'd recommend to anyone in DMV to book a treatment and know it's worth the trip. Plus you're supporting a successful black-owned and POC-centered business. read more

I really enjoyed my massage with Kelly. She was able to work my tech neck, sore legs, and tight hips. I felt very relieved after leaving her, and almost euphoric. I feel excellent and I'm happy with the service provided. The massages at Zen & The City are definitely worth a try! I have two points for improvement: I had to dock a star because the shoe thing. It seems as though the owner is okay walking around the hardwoods barefoot and potentially due to spirituality, guests are expected to remove shoes. I came to get my massage on December 16th. Literally the middle of December, and I walked in with my shoes. I arrived to the massage room with my shoes. I removed them for the massage and put them in the corner, but as I was finishing my massage the therapist said "please wait to put your shoes on till you step outside, technically we're not allowed to wear shoes in here." So, while I'm calm from the just-finished massage, I step out onto the freezing hardwoods in this big old rowhome and I actually start teeth clattering shivering. She's trying to talk tip, after care, and I'm just like, "Coat? Scarf? P-p-p-please." It was like a total shock to my body after the warm massage, but like really unpleasant shock that kinda felt painful. My teeth were clattering and goosebumps were on my legs. Your spirituality ends where my body autonomy begins. I should not have to suffer in that way, and maybe keep the shoes thing at your home, not at your business. Additionally, I'm sad the tipping system isn't as straightforward as other places. I received a small business card with a venmo and cashapp while I was shivering trying to fumble with my scarf and coat, that it must've fell somewhere. Now Kelly perceives me as not tipping her, but really I can't find the card with her cashapp on it. I would book with Kelly again 100% read more

I LOVE it here. The ambiance is so welcoming and warm. There is a shared space where you are able to relax and wait. Peaceful music, burning incense, beautiful artwork; such a great vibe and an experience you CANNOT miss. There is a no shoe policy which is amazing, cleanliness is definitely a priority here and I applaud them for their efforts. Refreshments were offered as well as a warm smile from the staff. Booking any service here is a MUST!!! It's my friend's birthday and they gave him a $25 gift certificate for the next visit. How sweet is that? They really know how to make their guests feel special. I can't wait to come back! read more

What a great experience! My massage was wonderful - incredibly therapeutic and relaxing. The atmosphere was beautiful. We even nerded out about their cute bathroom. Parking was easy, ample street and paid lot parking. read more

Zen And The City - Reception area - Massage Near Me - Baltimore, Maryland

Incompetent customer service - unable to book or get a refund from a gift certificate. My wife received a Mother's Day gift massage from our son. We never got a certificate in the mail but my son forwarded the receipt showing the purchase. My wife tried to book on the site and it won't let you without the coupon. They explicitly do not answer their phone - a message says to email or use the (not useable) website. Gary Davenport responds to the emails telling her to use the website (which doesn't work without the non-existent coupon) and ignores requests for a quick call to work through it. She figured out a hack around to get to the actual scheduling page - schedules a massage at the time and with a masseuse from the drop box, gets a confirmation email. And then is told the day of that the masseuse doesn't come in till later - the instructions to rebook don't work. Within an hour of the cancellation email, they unilaterally cancel the whole appointment. At no time have they responded to the requests to get on a call. This has been going on since May 25th. In frustration, my wife asked for the gift to be refunded back to our son in an email - with no response (oh surprise). It shouldn't take 23 days of effort to still fail to book a massage. GO SOMEWHERE ELSE read more

I always read reviews to help guide my selection, and boy were they right! I was greeted by the wonderful smell of incense. Gary greeted me right away and checked us in. The lobby was set with beautiful artwork and cozy seating. Gary was my masseurs, and he was very informative. He did an amazing job working my kinks out. I wish I lived in Baltimore to get a membership. Outstanding service, I will definitely travel back! read more

Just had an amazing 90 minute couples massage with Gary & Karlee and WOW let me tell you - I feel like a brand new woman (& my body legit feels 5 years younger lol). The studio is absolutely gorgeous and the name is so fitting - it really does have such a zen, calming vibe as soon as you walk in and only gets better from there! Gary & Karlee were both super kind and attentive, with hands of angels! I've been dealing with some serious tension in my neck/shoulders but after 90 minutes with Gary, I honestly don't feel a bit of tension anymore. This place is an absolute gem & I will definitely be back! Can't recommend enough! read more

I love the atmosphere whenever I come in and the amazing massage is just a plus! I would definitely recommend to anyone in the area!

So fyi I went about two weeks ago, I waited to give this review so I can be truthful and let you all know what me experience was like before, during and after. My back was killing me the day I searched for a massage therapist near me . The bed I have is no longer comfortable and my back is paying for it. I chose Zen and the city for its location between my job and home, and the price was not bad. I get off work and head over to the location. Once I got there I was in awe . Taking the shoes off was a must that I respected a lot , Kwame ( my massage therapist) then greeted me with positive energy and while filling out the paperwork I was offered water or wine which was on time because I was in fact thirsty , sore , and in need of a drink . From there I was instructed to wash my hands which was very sanitary in my eyes and appreciated. Once I was done with that , I was shown my room , instructed on how to get in the bed, undress to my comfort level, and where to put my things once undress and she left . Once she returned I was in the bed and ready to start. I was in her hands and they felt amazing. She really showed up n showed out with them hands. Her techniques and pressures was all on point! Very good at what she does, professional and all. I got the 90 min and was glad I did. Focusing on my entire body and was getting all my knots out was what I needed. Just an overall great service. So once done I was given instructions to get dressed , reminded where the bathroom was if I needed it and to come to the front. My body felt new I was rejuvenated and after I left I felt great . I recommend Kwame she was awesome and I had no soreness the next day ! Perfect! read more

My friend and I had such a good time here! We were probably too loud with our laughter and chatter during our massage, for which I apologize. I promise we'll contain ourselves next time (lol). Zen is a dope space with a very welcoming crew. The lounge area is spacious and you're offered complimentary beverages while you wait for your appointment. The rooms are intimate with mood lighting, spa music, and extremely comfortable beds. My only suggestion is to crank up the AC in the massage rooms bc it gets hot under that blanket! My friend and I are going to try to make this a monthly thing, so we'll see you guys soon! read more

This place was AMAZING from the customer service to the massages nothing but 5 star treatment. read more

Zen And The City - Massage Near Me - Baltimore, Maryland

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Gary and his team are hands down the best in the state of Maryland. I've gotten a lot of sport massages over the past 10 years and Gary is by far the best. Been going here for ~ 3 years now and have noticed an increase in flexibility that has led to less back, hip and foot pain. My wife likes to do a spa day where she goes and gets a facial then a massage. Quick story - I got married in October of 2019 and had bought myself and some groomsmen massages before the wedding. Not only did Gary and Karissa accommodate these early appointments on a Saturday morning, but they went all out. Supplied us with a breakfast spread including fruit; pastries and mimosas. This is just the type of people they are - spreading love and joy to all who come to their studio. read more

Such and beautiful and peaceful environment, the staff is very friendly and accommodating , can't wait to go back

I just had a prenatal massage today from Gary. He is very patient and understanding. He works with your comfort level and will work with pregnant women well into their third trimester like me! The music is relaxing and the lights are at a perfect dim. They also have complimentary water and bathroom is clean. The hot towels are awesome too. Needlessly to say I'll be back. Treat yourself !! read more

Such a cool space, amazing massage therapists & all around great experience. Will definitely be returning here!

Great customer service. Best professional massage I have experienced. Will be going back. read more

Highly recommend. My husband and I visited Baltimore on our baby moon. Our first stop was here for a 90-minute couples massage. What a treat-- so relaxing. The studio has a very yoga-esque vibe, and the massage room was beautiful. Our masseuses were both great. If we lived there, we would be back. read more

My husband and I booked a 90min couples massage this past weekend for our anniversary. I went in with a headache and neck and shoulder tension - and when I left, I felt so much better. It was like I could move my shoulders further away from my ears bc they were less tense. The Covid precautions included hand washing and mask wearing. We felt safe there. The vibe of the place was so calming and grounding. And they have really cool local art on the walls. We can't wait to go back. read more

Second time around, and it was even better! I came to Gary about three years ago for a couple's massage. It was wonderful then and it still is! I love the environment, the sounds, the smells and the warmth. I've only been to see a few other masseuse before, but I think Gary must be the best. This year, I treated myself to a bday massage, and I'm glad I did...it was a great way to start my birthday weekend. Gary was on time, friendly, and professional at all times. I may have been/definitely was a bit of a ham by including that it was my special day in the notes lol. And he remembered to wish me a happy birthday. Honestly, this isn't a BIG deal, but I appreciate small touches. February is a busy month for me, between work and other obligations, so I'm def looking forward to seeing him again sometime in March to unwind again. Thanks, Gary! read more

Gary is a beast! If not the best, he is one of the best masseuses in Baltimore. Upon arrival he offered me water or wine. He seems like a big advocate of really learning to relax. I appreciate this considering relaxing is not easy for me! He's very professional. While he has strong hands, he always made sure I was comfortable with the pressure. I would definitely recommend him to anyone who wants a real deep tissue massage. He also incorporates some stretching into the massage which I think is very important when having an intense treatment. Based on our conversation and the treatment I can tell he has some knowledge about the human body. He's not just another masseuse who got their certificate and called it a day. I 100% agree with all the positive reviews below. If you want a real massage you go see Gary. Gary is truly zen and in the city. read more

The reviews lead me here and the reviews did not lie! From communication before the massage to service during the massage, Gary is a wonderfully amazing masseuse and professional. My experience with him certainly ranked in my top 2-3 massages in life, only topped by experiences I've had overseas on expensive vacations (one of which involved 3 people massaging me at once and even the amazing Gary can't quite top something like that!). He truly has a gift and I am happy that this business exists. After searching yelp for a masseuse in Baltimore, I called Gary for a last-minute opening for a friend's birthday gift. He promised to call me back as he had to call around to do some shifting to make room for us. He called back, fitted us in as promised, and made it very easy to pay prior to receiving services. His space is cozy, intimate, quiet, and serene. He speaks in a way that makes you comfortable and sets a peaceful tone with candles burning and soft music playing. He offered us water and wine to ease the waiting period since we'd be receiving services back to back. He even gave my birthday friend a bottle of wine to go as a present! The room with the massage table is very pleasant and nicely decorated. It felt equal parts clean and comfortable. Gary has created the perfect place to drown out the world. The actual massage was unlike any other massage experience. He actually stretches your muscles while massaging you. That seems so small but made a huge difference afterward. Each touch is very intentional and purposeful. He knows the exact right combination of things to do to release the tension in the body. Receiving a massage from Gary is very much like watching a master chef or painter. It is an art that he has mastered. And it is just THAT divine. Do not hesitate to make an appointment. You will not regret it. read more

How does one earn a 5 star rating consistently? Hmmm, by providing superior service and an outstanding massage experience! I purchased a "couples" massage for one of my bestie's birthday so we could listen to each other moan as the tension and stress left our bodies. From start-to-finish I could not have been more pleased with both therapists professionalism and attention to detail. Every time Gary moved to a different portion of my body, I thought, "now that's my favorite". We had a terrific time, left relaxed and completely satisfied. I now live in Chesapeake, VA and highly recommend the drive to partake. read more

I called this place 5 times with never an answer only to be called back by several different people that obviously were unorganized because none of them knew the other made the appointment, then each appointment scheduled was never followed through and I was called to reschedule but never got the appointment nor did they refund me . I still have the $150 gift card and I would not recommend this place to anyone considering that they need actual ZEN read more

Beautiful, relaxing space filled with art. I had a wonderful massage with Kelly. I will definitely be coming back!

This is my forth time booking a session with Gary at Zen And the City. Today, my Wife and I committed to making more time for self-care and massages are definitely a part of the plan! Today, we booked a massage for the both of us (1-hour each) and man oh man did Gary come through as he always does. From the ambiance of the space, to the offering of tea or wine to help you settle in to your appointment, you can tell from the point of entry that you're in for a treat. Each time I'm invited to the massage table, I am reminded of just how amazing he is at what he does! I think "bodywork" is the term he used to reference this magical experience. The use of aromatic oils, soothing music, the personalized pressure, and attention to detail is where the magic comes in to play. Gary was sure to inquire about problem areas and was sure to address these areas during the session. We left feeling relaxed, rejuvenated, and ready to conquer the day! I am beyond grateful for Gary and his practice. He is professional and offers services to contribute to your overall wellbeing. I can't wait until our next session. Anyone who has not experienced his greatness is missing out on life for sure! I recommend booking a session or two or three! Trust me, your whole life will change. With love and relaxation. ~A satisfied customer read more

Such a wonderful massage today with Kelly and she and Gary were so welcoming and lovely. I am delighted that they are close by. Highly recommend! read more

Gary and Taquita were phenomenal. My girlfriend and I just got home from our couples massage and couldn't be happier about our experience. Gary is a great guy and a massage wizard. I swear at one point I had more than one person massaging me, but nope just him! We look forward to returning and would recommend this place to anyone interested. read more

This was the best massage I've experienced! The atmosphere, customer service, and attention to detail was outstanding. I took my girlfriend now fiancé for a her birthday and now we will be repeat customers(probably the reason she said "YES"). We felt so refreshed afterwards it really set the mood for the rest of our day together.... Thank you read more

Excellent and fantastic! I surprised my partner with a couples massage for his birthday and it couldn't have been any more perfect! The ambiance was dreamy from the music to the lush table blankets to the mood lighting and fireplace mantel decor. The massage itself was great (it was his first time ever and I get them regularly) and we were both happy with the deep tissue style that we requested. Super comfortable tables, thank you for the great surprises and wonderful customer service! read more

I had a massage with Pileet and it was definitely on par with the rest of the reviews here. They were able to squeeze me in within just a few hours notice. From training for a half marathon my whole body felt worn down and after leaving Zen my muscles felt like a tension had been released. Everyone there is super accomodating; I would highly recommend. read more

I received one of the best massages today! Gary's hands are phenomenal and my body feels so much better. The space was quaint and chic, lit with small candles and the scent of aromatherapy oils. Gary's customer service, attention to detail, and obvious passion for his work, set a precedence and I will definitely be back. read more

Came in town from Atlanta. Gary scheduled the massage a few weeks in advance. The massage was for my wife. She enjoyed and was very relaxed after her session. It was her birthday and Gary provided a small birthday cake for her that was actually good! This is a business that deserves continuous support. read more

The place is super chill. It's hygienic and quiet. I loved the local artists work that was displayed on the walls. I have chronic pain and there is nothing better than having even a small amount of time without pain. You start to wonder what it feels like to not be in pain. Today I felt free and pain free for the first time in a long time. I'm definitely going back. The staff were very professional and helpful. read more